Terrace/patio

Reviews of Sonesta Simply Suites Salt Lake City Airport

2.5 out of 5
Sonesta Simply Suites Salt Lake City Airport
2170 W North Temple, Salt Lake City, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 356 out of 712 reviews" "
Rating 8 - Good. 210 out of 712 reviews" "
Rating 6 - Okay. 77 out of 712 reviews" "
Rating 4 - Poor. 33 out of 712 reviews" "
Rating 2 - Terrible. 36 out of 712 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 16 May 2024
Katelyn, thank you for your high rating of Sonesta Simply Suites Salt Lake City Airport. We're delighted you had a great experience and hope to welcome you back soon!

6/10 Okay

Julie

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Julie, thank you for sharing your feedback. We appreciate you staying with us and hope to have the opportunity to improve your experience in the future.

4/10 Poor

Eric

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ugh. Was expecting a bit more for the amount of money that was spent
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Eric, it's regrettable to learn that your stay didn't meet your expectations considering the value. We take your feedback seriously and strive to ensure all our guests feel the quality of their stay is commensurate with the cost. We appreciate your input and will certainly review it as we continuously work on improving guest experiences.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Robert, your rating for Sonesta Simply Suites Salt Lake City Airport is greatly appreciated. We're glad to have been part of your journey and we look forward to your return in the future. Safe travels until then!

8/10 Good

BRETT, Chandler

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
For the money a good place it was clean and close to the airport
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Brett, thank you for sharing your experience at Sonesta Simply Suites Salt Lake City Airport. We're pleased to hear that you found our location convenient and the venue well-maintained. Our aim is to provide good value for our guests, and it sounds like we hit the mark for you. We look forward to welcoming you back on your next trip.

10/10 Excellent

Galia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and esay to book, check inn. Very clean safe and quiet i definitely recomed it.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Galia, thank you for such a glowing review! We're thrilled to hear that you found our booking and check-in process at Sonesta Simply Suites Salt Lake City Airport to be seamless, and appreciated our commitment to cleanliness and safety. Hearing that you would recommend us is the greatest compliment. We look forward to welcoming you back soon. Safe travels!

10/10 Excellent

Abhijit

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Abhijit, it's great to hear that you found the location of Sonesta Simply Suites Salt Lake City Airport convenient for your travel needs. Our proximity to the airport is indeed one of the valued features preferred by many of our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.

10/10 Excellent

shopgirl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very nice
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Shopgirl, we're delighted to hear that you enjoyed your stay at Sonesta Simply Suites Salt Lake City Airport. It's wonderful to know that the room met your expectations. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Galia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024
Response from Customer Service on 10 May 2024
Galia, we appreciate you noticing the cleanliness at Sonesta Simply Suites Salt Lake City Airport. Our team members work hard to maintain high standards and we're glad you had a great stay. We would be delighted to welcome you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean, the staff was very friendly and professional. The room actually was nicer than an upscale hotel I stayed at after leaving this facility.
Stayed 2 nights in May 2024
Response from Customer Service on 8 May 2024
Robert, it's wonderful to hear that Sonesta Simply Suites Salt Lake City Airport exceeded your expectations, especially in terms of cleanliness and our team's professionalism. We're delighted that you appreciated our room quality, comparing it favorably to even upscale properties. Looking forward to your next visit, ensuring to continue offering an excellent experience.

4/10 Poor

Angela

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Noisy. So noisy. No hot water.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Angela, we regret to hear your stay didn't meet expectations due to noise disturbances and some maintenance-related issues. While we can't control external noises, our team aims to address and fix any in-house issues promptly. We'll do our best to learn from your feedback and make necessary improvements to deliver a seamless experience for our future guests.

8/10 Good

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the staff was amazing and very accommodating we would stay again. The little store was barely stocked and had no water. The room was clean and the building smelt amazing. Had to Uber a bit to get food or door dash because there was only one restaurant near by
Stayed 4 nights in May 2024
Response from Customer Service on 8 May 2024
Brittany, thank you for choosing Sonesta Simply Suites Salt Lake City Airport for your stay. It's great to hear that our team members were amazing and accommodating. We're glad you enjoyed our clean rooms and the refreshing ambiance around our property. Your notes about the limited supply in our convenience store have been taken for improvement. Regarding dining options, while our immediate vicinity offers limited food variety, numerous other restaurants can be reached with a short drive. We're looking forward to welcoming you back during your next trip.

8/10 Good

Dale, Elko

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was very close to the parking spot.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Dale, thank you for sharing your feedback. It sounds like you appreciated the convenient location of the Sonesta Simply Suites Salt Lake City Airport. We strive to make every detail of our guest's stay convenient and comfortable. We hope to welcome you back on your next visit to Salt Lake City.

8/10 Good

Michael L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Thank you for the 4-star rating, Michael!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Simply Suites Salt Lake City Airport. Thank you again for sharing!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The airport shuttle was perfect and easy for me to take to/from the airport. The room was very comfortable and clean. The hotel is dated, but is a great value. I would stay here again if I return to Salt Lake for a short business trip and need to be near the airport.
Stayed 3 nights in Apr 2024
Response from Customer Service on 5 May 2024
Daniel, it's wonderful to hear that the Sonesta Simply Suites Salt Lake City Airport provided a comfortable and clean experience. We are glad you found our shuttle service convenient during your travels. Appreciating our property's value is always encouraging. We hope to have the opportunity to serve you again during a future business trip to Salt Lake City. Safe travels until then.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was very polite, professional, and friendly. Great first impression!
Stayed 1 night in May 2024
Response from Customer Service on 4 May 2024
Keith, it is fantastic to hear that the warm welcome at Sonesta Simply Suites Salt Lake City Airport by our front desk colleague made such a positive impression on you! We always aspire to deliver professional and friendly service and your feedback validates our efforts. Thank you for sharing, and we hope to welcome you back soon.

10/10 Excellent

Lia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was helpful and friendly!
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Lia, it's fantastic to hear that you found our team at Sonesta Simply Suites Salt Lake City Airport to be helpful and amiable! We strive to provide excellent service, and your feedback reaffirms that we're on the right track. Thank you for choosing our hotel, and we hope to see you again soon!

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Ernest, it seems like your written review was quite succinct so we can't quite gauge your experience at Sonesta Simply Suites Salt Lake City Airport. We would very much like to hear more details to ensure that we continue providing top-notch experiences. Looking forward to welcoming you again.

10/10 Excellent

Crystal, CEDAR CITY

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for three nights. The staff was very kind, helpful and professional. My room was clean and very comfortable. The price was great. I enjoyed my stay.
Stayed 4 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Crystal, it's fantastic to hear about your enjoyable experience at Sonesta Simply Suites Salt Lake City Airport. We're proud that our team members were able to provide you with wonderful service and that you found your room to your liking. It's great to know you found our rates satisfactory. We are looking forward to welcoming you back on your next visit.

10/10 Excellent

Sheryl

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Sheryl, thank you for sharing your experience with Sonesta Simply Suites Salt Lake City Airport. We're thrilled to see you had such a memorable stay. Should you return to our area, we would be delighted to host you again.

6/10 Okay

Andy

Disliked: Staff & service, property conditions & facilities
Bad part of town. Limited parking.
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Andy, we appreciate you taking the time to share your feedback. We're sorry to hear that the location and parking availability didn't meet your expectations. Rest assured that we constantly strive to provide a safe environment and ample parking for all our guests. Thank you and we hope for the opportunity to serve you better in the future.

8/10 Good

Matthew, St. Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property lacks parking. Couldn't find a parking spot to save my life. Unsuccessfully circled parking lot a dozen times. Ended up parking on the street.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Matthew, thank you for sharing your experience. We understand the difficulties you faced in finding a suitable spot for your vehicle. It's regrettable that parking availability didn't meet your expectations during your stay. We constantly strive to explore ways to improve upon aspects like these, ensuring every guest's comfort. We do hope your other experiences with us were satisfactory and hope to have the chance to serve you better in the future.

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Vincent, thank you for your concise yet impactful review. We're thrilled to hear that you had a great experience at Sonesta Simply Suites Salt Lake City Airport. We look forward to your next visit!

4/10 Poor

Angela, CAVE CREEK

Stayed 5 nights in Apr 2024
Response from Customer Service on 15 May 2024
Angela, thank you for your feedback. We're sorry your stay wasn't as satisfying as expected. Our team is always here to help and aims to improve based on guest experiences. We hope you'll consider giving us another chance in the future.

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Justin, it's unfortunate to hear that your stay did not meet your expectations. We value your feedback as it helps us identify the areas we can improve. We hope you will consider giving us another opportunity in the future to demonstrate our commitment to providing exceptional service.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and clean rooms. A few dining options nearby and close to freeways. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Scott, thank you for taking the time to share your experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted to hear that you appreciated the cleanliness of our rooms and the convenient location near dining options and freeways. It would be our pleasure to accommodate you on your next visit.

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great budget hotel near the airport.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Peter, it's wonderful to hear you found the Sonesta Simply Suites Salt Lake City Airport to be a fantastic choice for your budget accommodations. We're glad our proximity to the airport served your requirements. We look forward to hosting you again in the future.

8/10 Good

andrew, Spring Branch

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay again the only issue that I have with this.Can you see this in a lot of the smaller hotels?Interestingly, not in the bigger, like the Hyatt's and the Hiltons and the Marriott's.But they will hold on to your deposit 472 ten days and they don't need to. It is strictly a money.Grab and leverage holding on to your phones as if you think even a $25 deposit times a 1000 customers is $25000.They keep in their account instead of returning to you immediately.My recommendation give them a cash deposit
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Andrew, it's fantastic to learn that you'd choose to stay at Sonesta Simply Suites Salt Lake City Airport again. Your insights on the deposit policy are valued; it certainly wasn't our intent to make any guest feel inconvenienced. This practice is common, although timeframes can vary. Your feedback presents us with an opportunity to improve and rethink our approach. We'd be thrilled to welcome you back in the future.

4/10 Poor

Robert

Stayed 1 night in Apr 2024
Response from Customer Service on 10 May 2024
Robert, we're sorry to hear that your stay didn't completely meet expectations. We aim to provide a satisfactory experience to all guests. We would greatly appreciate your thoughts on how we could have improved. It's our hope that we will have another opportunity to serve you better in the future.

8/10 Good

Steven, Prescott

Liked: Cleanliness, staff & service, property conditions & facilities
NIce place
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Steven, it's wonderful to hear you enjoyed your stay at Sonesta Simply Suites Salt Lake City Airport. We strive to provide our guests with a comfortable and pleasant experience. We're looking forward to welcoming you back next time you're in Salt Lake City. Safe travels!

10/10 Excellent

Colette, Spokane

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. Free shuttle for airport. Friendly staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 19 Apr 2024
Colette, it's terrific to hear that you found the proximity of Sonesta Simply Suites Salt Lake City Airport to the airport convenient, and that you made use of our complimentary shuttle service. We're glad to know our friendly team members made a great impression on you. Your kind words are appreciated and we look forward to welcoming you back on your next visit to Salt Lake City.

10/10 Excellent

Edwin, West Roxbury

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the SLC airport.
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Edwin, it's pleasing to hear that the Sonesta Simply Suites Salt Lake City Airport's convenient location met your travel needs. Our team is continuously dedicated to providing a comfortable and efficient experience for our guests. We appreciate your feedback and look forward to welcoming you back during your next trip.

8/10 Good

Terrence, Newport Beach

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
We appreciate your lovely rating, Terrence!The satisfaction of our guests is important to us so we can't wait to see you back again at Sonesta Simply Suites Salt Lake City Airport soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

4/10 Poor

Phebe

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Phebe, it seems your experience didn't meet your expectations. We appreciate the feedback, even when it is just a rating, as it helps us improve. We're committed to providing the highest level of accommodations and service, and we hope for an opportunity to restore your confidence in us.

10/10 Excellent

Dion

Liked: Staff & service, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Dion, thank you for sharing your experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted to hear that you appreciated the property. Your positive feedback is greatly encouraging to all of us. We look forward to welcoming you back soon.

8/10 Good

Damir, Chicago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good price, clean and comfortable room
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Damir, thank you for taking the time to share your feedback. At Sonesta Simply Suites Salt Lake City Airport, we strive to offer excellent value with our clean, comfortable rooms. We're very glad that you appreciated this during your stay. Looking forward to welcoming you back in the future.

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and the entire building was super clean
Stayed 2 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Wanda, we're thrilled you found our team members at Sonesta Simply Suites Salt Lake City Airport to be friendly and our premises extremely well-kept. We genuinely appreciate your kind review and look forward to making your next stay just as enjoyable.

2/10 Terrible

Anastasia

Disliked: Amenities
Rooms looked better than overall hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Anastasia, we appreciate your feedback. While it's positive to hear that you found our rooms appealing, we understand that the overall appearance didn't meet your expectations. Kindly know that we continuously strive to improve all areas of our property for guest satisfaction. Thank you for staying with us.

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When selecting a hotel, one criteria wss that it served breakfast. We were surprised to learn it did not serve breakfast. There was s small kitchenette with limited dishes. There were signs everywhere saying to just ask for more dishes. The front desk looked shocked when i asked for more dishes. The dishes in the room felt dirty. There was only one single serve coffee filter in the room. In the laundry room where there was coffee, i took the last paper cup. There was no charm to the hotel.
Stayed 2 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
Jerry, it's regrettable to hear your experience didn't meet your expectations. While our hospitality model includes an in-room kitchenette, we understand you had issues with the breakfast availability and the kitchenware. This serves as valuable feedback and will be duly noted. We apologize if the cleanliness of dishes and availability of coffee didn't match your standards. Regarding the ambience of our premises, we strive for an efficient, no-nonsense setting which may differ from traditional hotel vibes. Your observation inspires us to reevaluate how we can blend function and charm more optimally. Thank you for your feedback.

8/10 Good

Nicholas

Stayed 1 night in Apr 2024
Response from Customer Service on 3 May 2024
Nicholas, it's great to see your high rating for Sonesta Simply Suites Salt Lake City Airport and we hope to welcome you back soon for an even better stay.

10/10 Excellent

Ciera

Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Ciera, thank you for choosing to stay at Sonesta Simply Suites Salt Lake City Airport and for taking the time to rate us. We're thrilled you enjoyed your visit and we hope to see you again soon!

10/10 Excellent

Carla

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Nice place
Stayed 1 night in Apr 2024
Response from Customer Service on 12 Apr 2024
Carla, we're delighted to hear that you found Sonesta Simply Suites Salt Lake City Airport to be a nice place. We strive to provide a welcoming and comfortable stay for all our guests. Looking forward to welcoming you back in the future!

10/10 Excellent

Kamaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Kamaria, it's great to know that you had a wonderful experience at Sonesta Simply Suites Salt Lake City Airport. Your high rating is very appreciated and serves as a testimony of our continued commitment to deliver an exceptional stay. We hope to have the pleasure of welcoming you back on your future visits.

8/10 Good

Tracy, Buhl

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Tracy, thank you for taking the time to rate your recent stay at Sonesta Simply Suites Salt Lake City Airport. We value your feedback to improve guest experiences. Your return visit would be greatly anticipated.

10/10 Excellent

Jorge

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Clean and good price.
Stayed 6 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Jorge, it's brilliant to know you appreciated the cleanliness and affordability of Sonesta Simply Suites Salt Lake City Airport. Our goal is always to provide superior service, and your feedback underlines our commitment. We hope you'll stay with us again soon.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Very friendly staff.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Brian, it's wonderful to hear that you had a seamless check-in experience at Sonesta Simply Suites Salt Lake City Airport. We're delighted that our welcoming team members made your stay memorable. We look forward to your return in the near future!

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Dean, thank you for staying with us at Sonesta Simply Suites Salt Lake City Airport and providing your feedback. We are glad to see we have met your expectations, and hope we'll have the opportunity to exceed them during your next visit.

8/10 Good

Nicole

Travelled with family
Liked: Amenities, property conditions & facilities
Would definitely stay again. A few minor things that needed attention but nothing major.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Nicole, it's wonderful to hear that you'd choose to stay at Sonesta Simply Suites Salt Lake City Airport again. We appreciate your constructive feedback about the minor matters. Rest assured, we're focused on delivering the best possible guest experience and we're committed to making necessary improvements. We hope to welcome you back soon.

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice but the grill wasn’t working. Everything else was lovely
Stayed 2 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Danielle, we appreciate you taking the time to share your experience at Sonesta Simply Suites Salt Lake City Airport. It's wonderful to hear you found everything to your liking, with the exception of our grill which is disappointing. We value your feedback and will certainly look into this aspect to ensure a more seamless experience for all our guests. Hoping to see you again soon.

8/10 Good

Tyler

Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Thank you for the great rating, Tyler!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Sonesta Simply Suites Salt Lake City Airport. We'd like to share an even better experience with you soon.