BBQ/picnic Area

Reviews of Residence Inn by Marriott Salt Lake City Airport

3 out of 5
Residence Inn by Marriott Salt Lake City Airport
4883 Douglas Corrigan Way, Salt Lake City, UT

Reviews

8.4

Very good

Rating 10 - Excellent. 84 out of 170 reviews" "
Rating 8 - Good. 50 out of 170 reviews" "
Rating 6 - Okay. 21 out of 170 reviews" "
Rating 4 - Poor. 11 out of 170 reviews" "
Rating 2 - Terrible. 4 out of 170 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
We appreciate the feedback, Thomas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely difficult to find the property, especially at night. Very poor signage
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Gregory, thank you for the feedback. It's regrettable that you faced challenges in locating our establishment. Your comments have been noted and will be taken into consideration as we constantly aim to improve our guest experience. Despite this setback, we hope the rest of your stay at Residence Inn Salt Lake City Airport met your expectations.

10/10 Excellent

Paul, Ballston Lake

Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight before flight the next morning. Great included breakfast. Noisy location (interstate and airport) if you want to sleep in (past 6am). Front desk is cashless (an increasing trend) so have correct bills for maid tipping.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Paul, we are thrilled to learn that your stay at the Residence Inn Salt Lake City Airport offered a convenient solution before your flight and that you appreciated our breakfast. We also recognize that our location can occasionally result in noticeable noise levels and we appreciate your understanding. We're also glad you noticed our move towards cashless transactions, which is one of the changes we've implemented to streamline service. We hope to welcome you back in the near future. Safe travels!

10/10 Excellent

Veronica

Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Veronica, thank you! Residence Inn Salt Lake City Airport is thrilled to see the highest rating from you. We hope your stay was comfortable and relaxing. Looking forward to hosting you again in the future!

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Customer Service on 26 Jan 2024
Thank you for the excellent rating, Richard!Our goal is to go above and beyond to ensure our guests have a memorable experience at Residence Inn Salt Lake City Airport! We look forward to hosting you again soon.

10/10 Excellent

Michael

Liked: Property conditions & facilities
Quick and Easy Last Minute Airport Stay
Front desk desk was very nice and everything was clean!
Stayed 1 night in Dec 2023

4/10 Poor

April

Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
April, we see you've expressed dissatisfaction with your recent stay. Feedback like yours is important for consistent improvement and we regret we didn't meet your expectations. Looking forward to serving you better in the future.

10/10 Excellent

Colleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the Front Desk was great!
Stayed 1 night in Oct 2023
Response from Customer Service on 15 Oct 2023
Colleen, it's delightful to know that you had a pleasant experience with our front desk team members at the Residence Inn Salt Lake City Airport. We appreciate your kind words and look forward to hosting you again in the future.

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 1 night in Sep 2023
Response from Customer Service on 3 Sept 2023
Thank you for the fantastic rating, Andy!We strive to make all of our guests feel welcome and relaxed during their time at Residence Inn Salt Lake City Airport! We can't wait to see you again soon.

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Customer Service on 15 Aug 2023
Thank you for the wonderful rating, Erik!It's fantastic you enjoyed your time at Residence Inn Salt Lake City Airport so much! We look forward to hosting you again soon for another amazing experience!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 11 nights in Jul 2023
Response from Customer Service on 6 Aug 2023
Thanks for the outstanding rating, Brandon!We're delighted your time at Residence Inn Salt Lake City Airport was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rely on the airport residence Inn at Salt Lake
This hotel is reliably, consistent with its high-quality service and comfort. It’s been a favorite for airport stays before and after trips. The breakfast was also a stand out
Stayed 1 night in Jul 2023
Response from Customer Service on 9 Jul 2023
Thank you for the wonderful review, Ann!It's outstanding your time at Residence Inn Salt Lake City Airport was so fantastic! We're thrilled you enjoyed our top-notch service so much. We strive for excellence and your praise for our breakfast selections lets us know we're doing our job! We can't wait to see you again soon so we can share another amazing experience with you!Have a beautiful day!

4/10 Poor

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was poorly maintained. The first room they put us in had no air conditioning. The cleaning staff never fully cleaned the room. The pool was closed. I wish i could give a negative score. Worst Marriott Residence I have ever stayed in. Avoid!!!!!
Stayed 5 nights in Jun 2023
Response from Customer Service on 12 Jun 2023
Thank you for taking the time to share your feedback, Douglas.We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns with the appropriate members of our team moving forward.We hope you allow us the chance to share a more positive experience with you soon.

10/10 Excellent

Paresh

Travelled with family
Stayed 1 night in Jun 2023
Response from Customer Service on 6 Jun 2023
Thank you for the fantastic rating, Paresh!It's outstanding you had such a wonderful experience at Residence Inn Salt Lake City Airport. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Excellent

vicki

Travelled with family
Liked: Cleanliness
Beautiful room and service
Stayed 1 night in May 2023
Response from Customer Service on 28 May 2023
Thank you for the 5/5 rating, Vicki!It's excellent you enjoyed your time at Residence Inn Salt Lake City Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast kind of sucked.
Stayed 1 night in Feb 2023
Response from TJ on 11 Feb 2023
Thank you for choosing to stay at the Residence Inn & Salt Lake Airport and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues of this nature from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Salt Lake City

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from TJ on 11 Feb 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Paul

Business traveller
You moved my reservation to a different hotel, and I had to wait out in the cold waiting for a ride to get to my new hotel.you moved my reservation to a different hotel, and I had to wait out in the cold waiting for a ride to get to my new hotel
Stayed 1 night in Jan 2023
Response from TJ on 11 Feb 2023
Thank you for choosing to stay at the Residence Inn Salt Lake City Airport and providing your honest feedback. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent issues of this nature from occurring in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Salt Lake City.

2/10 Terrible

Jennifer, Boston

Stayed 1 night in Aug 2022

6/10 Okay

Farah

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was great except for an awful sound (ice machine?) that would go off every ten minutes or so making sleep almost impossible.
Stayed 1 night in May 2022

2/10 Terrible

joanna

Stayed 3 nights in Mar 2022

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

James, Penfield

Stayed 1 night in Feb 2022

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed how helpful the staff is there
Stayed 4 nights in Oct 2021

6/10 Okay

Rayford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed on the 4th floor. Had very low pressure in the shower and had to have the water running for ten minutes just to get it warm. It was not hot.
Stayed 8 nights in Oct 2021

8/10 Good

Brandon

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021
Response from Kandice on 30 Aug 2021
Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Jun 2021
Response from Kandice on 28 Jun 2021
Thank you for choosing to stay with us and thank you for your feedback. We hope to see you again soon,

4/10 Poor

Kris

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Not so great!!!
Well the front office was by herself and not very friendly or helpful. Our room didn’t have enough toilet paper when we got there and she wouldn’t bring us up any and said it was housekeeping responsibility. The desk light didn’t work and she was unable to help that situation as my husband needed to work.
Stayed 1 night in Jun 2021
Response from Kandice on 22 Jun 2021
We apologize that your stay didn't live up to your expectations. We appreciate you choosing to stay with us and we hope to see you again.

10/10 Excellent

kent

Stayed 1 night in Jun 2021
Response from Kandice on 18 Jun 2021
Thank you for choosing to stay with us and for your feedback. We look forward to seeing you again!

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
n/a
Stayed 3 nights in May 2021
Response from Kandice on 1 Jun 2021
Thank you for choosing to stay with us and for your feedback. We look forward to seeing you again soon!

6/10 Okay

Nancy

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Could not find the lobby to register
The lobby was next to impossible to find. I end up going to the hotel next door to ask them. A sign out front that said lobby or registration would have helped
Stayed 2 nights in Apr 2021
Response from Kandice on 19 May 2021
Hello Nancy, thank you for choosing to stay with us. We apologize for the inconvenience you experienced while staying with us. Thank you for sharing your feedback, it will be used to improve the experience for all of our guests in the future.

6/10 Okay

Jo Ellen

Business traveller
Liked: Staff & service, room comfort
The people were nice, and the room was fine. But everything else was kind of a mess. Fire alarm went off in a room 2 doors down due to cooking and they couldn't turn it off for an hour. Ice machine was broken. Coffee in lobby had grounds in it for 2 days. Hot water in lobby wasn't always hot. Breakfast was pitiful and we had just stayed in a residence inn where they were doing hot breakfast to order so this was a hotel choice not covid related. When we checked in the room was full of cleaning equipment and housekeeping was gone so they changed our room. Everything just felt disorganized and broken. Again, the staff were very nice so it wasn't them.
Stayed 3 nights in May 2021
Response from Kandice on 19 May 2021
Hi Jo Ellen, thank you for choosing to stay with us. We apologize for the inconvenience you encountered while staying with us and your review will be shared with staff as a learning tool. Thank you again for staying with us and taking the time to share feedback.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Aries P. on 28 Dec 2020
Hi Matthew, Thank you for the positive feedback! We are glad to see that your stay was a great one. Hope you will stay with us again when your travels bring you back to Salt Lake City!

8/10 Good

Manfred

Stayed 11 nights in Oct 2020

8/10 Good

timothy

Liked: Cleanliness, staff & service, room comfort
retty clean but dated.
Super nice lady at front desk made us feel welcome. No real complaints but a few comments. Hotel is a Marriott so it has a reasonable level of cleanliness. It is a little older of a hotel and colors are dated. My room was mostly clean with nice sheets and pillows. We did find a drawer full of someone else’s clothes and the bathroom was a tad shabby. Hallways had not been vacuumed but could be due to covid. For a night it was good and in a good location.
Someone else’s clothes forgotten
Dingy floor
Broken soap shelf
Dirty armrest on sofa
Stayed 1 night in Oct 2020

10/10 Excellent

Po-Chih

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Aries P on 25 Aug 2020
Thank you for taking a moment to share your experience! We hope to see you next time you are in Salt Lake City.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Aries P on 12 Jul 2020
Thank you for your honest feedback! We are here for your travel needs.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Mark E on 6 Jan 2020
Thanks for the 10 out of 10!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms
Great overall experience, the shower-head was luxurious. A 2nd waffle maker at breakfast would have been appreciated as the wait to use them was about 15 minutes. There were 2 empty warmers in the breakfast area, perhaps they had other pre-prepared food items, but they were never filled in the 45 minutes we spent in that area.
Stayed 1 night in Dec 2019
Response from Mark E on 6 Jan 2020
Hello, Thank you so much for taking the time to review, rate and share your experience with our media. We are sorry that breakfast was not seamless for you. Our team works very hard to ensure a happy and comfortable stay by all. We hope that you will join us again if you are back in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific!
Stayed 1 night in Dec 2019
Response from Taylor on 30 Dec 2019
hi there thank you for taking time out of your day to write a review. We appreciate the 10 out of 10 review. We hope the next time your travels bring you to Salt Lake you choose to stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located by airport. Breakfast is a big plus. Friendly staff. Nice rooms
Stayed 1 night in Nov 2019
Response from Taylor on 2 Dec 2019
Hi there thank you for the review. We are pleased you enjoyed your stay! We hope that the next time you are in Salt Lake you will choose to stay with us again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly!!!! Clean and comfortable. Love Residence Inn!
Stayed 1 night in Jul 2019
Response from Mark E on 15 Jul 2019
Thanks for the Fantastic review and rating. Please come see us again if you are back in the area.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Mark E on 8 Jul 2019
Thanks James!

8/10 Good

Corneal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accommodating for families needs!!!
They accommodated me and my family quite nicely and the customer service was wonderful me and my family appreciate it thank you.
Stayed 1 night in Jun 2019
Response from Mark E on 1 Jul 2019
Thanks for the great feedback Corneal!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for short or long term
Excellent spacious facility
Stayed 1 night in Jun 2019
Response from Mark E on 1 Jul 2019
Thank you!

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Mark E on 3 Jun 2019
Thanks for the 8 out of 10 Laura!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay by the airport
Stayed close to the airport to catch an early morning flight. Terrific hotel with remarkable service. Decent breakfast. Appreciated the free shuttle ride to the airport.
Stayed 1 night in May 2019
Response from Mark E on 3 Jun 2019
Thanks for the great rating and fabulous review! Please come again if you are back in the area. Best,

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not for last minute booking
Had to book an emergency stay for one of my Engineers. Went through Hotels .com . First of all hotels cc would not go through due to the Hotels price being lower than the price the hotel was charging. after a few phone calls got that straightened out.. then told i booked for the following day.. not so i started trying to do this reservation before midnight EST.. by the time it was finished it was 3:30 am. Front desk very uncooperative
Stayed 1 night in May 2019
Response from Mark E on 3 Jun 2019
Hello, We are terribly sorry for the issues that you encountered with your reservation. Our staff works very hard to ensure these problems do not come up. Unfortunately, it seems that is not the case for you and for that we are extremely sorry. We hope that you find it in your heart to forgive us and allow us the opportunity to make it up to you in the future. Best,