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Reviews of My Place Hotel - Salt Lake City I-215/West Valley City, UT

3 out of 5
My Place Hotel - Salt Lake City I-215/West Valley City, UT
3074 South Decker Lake Drive, West Valley City, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1028 reviews" "
Rating 8 - Good. 282 out of 1028 reviews" "
Rating 6 - Okay. 114 out of 1028 reviews" "
Rating 4 - Poor. 79 out of 1028 reviews" "
Rating 2 - Terrible. 70 out of 1028 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Destinee

Disliked: Staff & service, amenities, property conditions & facilities
I received a call from the front desk at 12am asking me to verify who I was as they had no record of who was in room 313. How there was no record and the fact that they felt it was acceptable to call that late while we wear sleeping blows my mind!
Stayed 1 night in May 2024
Response from Assistant Manager on 27 May 2024
We apologize for the inconvenience that occurred, as mentioned in the conversation we had with you we will do a full investigation and take the appropriate actions needed in order to prevent this from happening again.

10/10 Excellent

Lila R

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms, very comfortable. Just a very nice place. We enjoyed our stay and will stay again.
Stayed 1 night in May 2024
Response from Assistant Manager on 27 May 2024
Thank you for your feedback!

6/10 Okay

ching

Travelled with family
Liked: Staff & service
This is first time I stayed at my place hotel, this hotel is little aging and look cloudy, cleaness is average.
Stayed 1 night in May 2024
Response from Assistant Manager on 27 May 2024
Thank you.

10/10 Excellent

Siwen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet place
Stayed 1 night in May 2024
Response from Assistant Manager on 27 May 2024
Thank you for your feedback.

10/10 Excellent

Everardo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is so good
Stayed 1 night in May 2024
Response from Assistant Manager on 26 May 2024
Thank you for your feedback

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 4 nights, very comfortable, very nice staff, will be staying here again!
Stayed 1 night in May 2024
Response from Assistant Manager on 26 May 2024
Thank you for your feedback

10/10 Excellent

Preston

Travelled with family
Liked: Property conditions & facilities
All good
Stayed 1 night in May 2024
Response from Assistant Manager on 26 May 2024
Thank you for your feedback

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Manager on 26 May 2024
Thank you for your feedback

8/10 Good

Amanda

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The fridge in the room didn’t keep any of our items cold. That was very disappointing had to spend money on cold drinks that we weren’t planning on. Hopefully they get the fridge looked at. Also no ice machines in the hotel. The fridge has ice maker but doesn’t make ice very fast
Stayed 1 night in May 2024
Response from Assistant Manager on 26 May 2024
Thank you for your feedback, we do apologize for any inconvenience you encountered while staying with us.

8/10 Good

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, affordable and nice place to stay; not enough parking and currently tons of construction around the property
Stayed 2 nights in May 2024
Response from Assistant Manager on 24 May 2024
Thank you for your feedback!

10/10 Excellent

HAIFENG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Assistant Manager on 24 May 2024
Thank you for your feedback

10/10 Excellent

benny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Assistant Manager on 26 May 2024
Thank you for your feedback

6/10 Okay

Anissa Kyla

Travelled with partner
On our first day, the bedsheets and pillowcase don't smell fresh. Like, It’s been used already. We were super tired that night, so I didn’t go to the front desk. The next day, I asked them to change it. When I came back, it felt clean and smelled better.
Stayed 2 nights in May 2024
Response from Assistant Manager on 24 May 2024
We apologize for any inconvenience you had to experience while staying with us, we understand the importance of cleanliness so we will be forwarding your feedback to our cleaning staff in order to ensure this does not happen again.

10/10 Excellent

Erica

We only stayed one night but I was great.
Stayed 1 night in May 2024
Response from Assistant Manager on 24 May 2024
Thank you for your feedback!

10/10 Excellent

Tamsin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality and best price compared to others. We would stay again!
Stayed 1 night in May 2024
Response from Assistant Manager on 22 May 2024
Thank you for your feedback

6/10 Okay

Sarah

It was sufficient and clean
Stayed 1 night in May 2024
Response from Assistant Manager on 22 May 2024
Thank you for your feedback

8/10 Good

Chance

Liked: Property conditions & facilities
Disliked: Cleanliness
Everything went pretty well! The only downsides were the room smelled of cigarette smoke, it was a little loud, and they wouldn’t problem solve with me for a late checkout past 11:30AM.
Stayed 1 night in May 2024
Response from Assistant Manager on 22 May 2024
Thank you for your feedback, we apologize for any inconvenience you had to experience while staying with us

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Manager on 22 May 2024
Thank you for your feedback

6/10 Okay

James

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Assistant Manager on 21 May 2024
Thank you for your feedback

6/10 Okay

Sven

A super bizarre property with and identity crisis. Rooms are good sized and well laid out but for example it has a full kitchen and huge fridge but not a single plate, glass or Utensil so the only way to cook would be to bring all your own dishes, glasses and cookware. Huge fridge was very loud. Had to turn on A/C to drown out sound of fridge.
Stayed 1 night in May 2024
Response from Assistant Manager on 20 May 2024
Our hotel does not require us to provide cooking utensils or eating utensils, these items must be brought in by the guest themselves or they can also purchase them in our My Store located next to the front desk.

6/10 Okay

Stacey

Liked: Property conditions & facilities
Not the best
Stayed 1 night in May 2024
Response from Assistant Manager on 20 May 2024
Can you provide us with more details?

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is being developed. But the price is very good and the hotel is new. Unfortunately, my room smelled of cat urine.
Stayed 1 night in May 2024
Response from Assistant Manager on 17 May 2024
Thank you for your feedback, we do apologize for the inconvenience you experienced. We will be forwarding your feedback to our cleaning staff to ensure this does not happen again

8/10 Good

Morgan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and well kept. Construction was going on while we were here but didn’t bother us. The free breakfast was not actually free you had to order room service but other than that it was very nice!
Stayed 1 night in May 2024
Response from Assistant Manager on 17 May 2024
Thank you for your feedback, we appreciate you taking the time to complete our survey!

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Assistant Manager on 17 May 2024
Thank you for your feedback

6/10 Okay

Salvador

smelly sheets
Stayed 1 night in May 2024
Response from Assistant Manager on 17 May 2024
Thank you for your feedback

8/10 Good

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room
Stayed 1 night in May 2024
Response from Assistant Manager on 15 May 2024
Thank you for your feedback

8/10 Good

Frazer

Travelled with family
Liked: Staff & service, property conditions & facilities
This place did the job perfectly well at an affordable price. It’s not high end but it’s fairly new, clean, adequately equipped and good value at its price point. It’s right next to Decker Lake TRAX station which makes getting into the City Centre easy. I’d stay again.
Stayed 4 nights in May 2024
Response from Assistant Manager on 15 May 2024
Thank you for your feedback, we appreciate you taking the time to take our survey. We hope to see you again!

6/10 Okay

Jennifer

Liked: Cleanliness
Disliked: Staff & service
The room was good, bed were comfortable and price was right! The issue was more that we arrived late as we were traveling just needed somewhere to get a good couple hour of rest before back on the road. They lock the front door and the attended looked right at us and continued to just mosey around until I yelled please let us in! there is construction nearby currently so the rod in is also fairy rough right now. The last thing was they charged my card, not the typical incidental hold, $100.00 for incidentals and when I asked for proof of refund upon checkout, I hey said they would email that and have not. They said they can't do the refund until after 11 am and it should reflect back to my account in several days. Probably would choose a different option next time considering this is located in the same lot as about 3 other hotels.
Stayed 1 night in May 2024
Response from Assistant Manager on 14 May 2024
Thank you for your feedback, each hotel has its own policy when it comes to deposits and posting the deposits. So some hotels will just put a hold while others will post the deposit. We understand your frustration that you experienced, however our employees are trained to not open the door for people unless they pick up the phone and confirm they have a reservation with us, this is a safety procedure we take to ensure the safety of employees and guests.

8/10 Good

maria

Liked: Amenities
Clean and nice place
Stayed 1 night in May 2024
Response from Assistant Manager on 13 May 2024
Thank you for your feedback

6/10 Okay

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant Manager on 13 May 2024
Can you provide us with more details?

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in May 2024
Response from Assistant Manager on 13 May 2024
Thank you for your feedback

2/10 Terrible

Ashley

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Assistant Manager on 10 May 2024
Can you provide us with more details on your stay with us?

10/10 Excellent

Atong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here
Stayed 1 night in May 2024
Response from Assistant Manager on 9 May 2024
Thank you for your feedback

8/10 Good

Brandie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay overall. Staff was extremely nice and patient. There was only one front desk both afternoons checking people in so the check in lines were quite long and the poor staff did such a wonderful job getting through everyone in a timely manner. There was quite a bit of loitering behind the hotel where we ended up parking and a few people reaching into the cigarette disposers to grab cigarette butts just in front of the hotel as you walked in. Inside the facility was exactly as advertised, nice and clean. Even with construction of multiple buildings next to it, it was very quiet inside the rooms.
Stayed 2 nights in May 2024
Response from Assistant Manager on 6 May 2024
Thank you for your feedback, we appreciate you taking your time with completing our survey.

10/10 Excellent

Danette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice will be back!
Stayed 1 night in Apr 2024
Response from Assistant Manager on 6 May 2024
Thank you for your feedback

6/10 Okay

Snow

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 6 May 2024
Can you provide us with more details?

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Assistant Manager on 6 May 2024
Thank you for your feedback

4/10 Poor

Wendy

Stayed 1 night in May 2024
Response from Assistant Manager on 16 May 2024
Can you provide us with more details?

4/10 Poor

Vicci

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was not that great, they ran out of coffee 😐 and no really amenity. Also you get there ans there another 100 00 charge they had to do !! To get the room..lucky i got it back. 10 days later
Stayed 3 nights in Apr 2024
Response from Assistant Manager on 6 May 2024
The 100 charge is the deposit that we require, for incidentals, this is refunded back to you once you check out, as long as everything is fine with the room.

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and easy check in/out process.
Stayed 2 nights in May 2024
Response from Assistant Manager on 6 May 2024
Thank you for your feedback

8/10 Good

Michelle

Stayed 1 night in Apr 2024
Response from Assistant Manager on 24 May 2024
Thank you for your feedback!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The full kitchen is nice if you have groceries and want to use a fridge and stove. You must have your own dishes though
Stayed 1 night in Apr 2024
Response from Assistant Manager on 3 May 2024
Thank you for your feedback

10/10 Excellent

Matthew

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Assistant Manager on 6 May 2024
Thank you for your feedback

2/10 Terrible

Lisa, Aliso Viejo

Disliked: Amenities
Place is a dump. No water came out of my shower. The repair person couldn’t fix it. The handicapped bar in shower was broken off. Asked for a refund. Didn’t get one.
Stayed 1 night in May 2024
Response from Assistant Manager on 2 May 2024
We apologize for any inconvenience you experienced while staying with is

2/10 Terrible

Juan

Liked: Property conditions & facilities
Disliked: Staff & service
I asked for an extra key and the person at the front desk asked me to return it I’m like I usually get 2 keys. I didn’t feel like I was treated with respect as a customer. I called 5 times to the front desk and they’ll pick up and hang up I was trying to let them know about a noise complaint and never answered I didn’t get a good night sleep. I’m asking to get refunded I never ask for my money back but this time I deserve it.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 2 May 2024
We apologize for any inconvenience, can you provide me with details of your reservation so we can see the call log and find out what was happening?

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A
Stayed 1 night in Apr 2024
Response from Assistant Manager on 1 May 2024
Thank you for your feedback

10/10 Excellent

Peilan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice large room with a kitchen. The only inconvenience was getting to the hotel due to construction. The GPS will take you to the entrance that is blocked off. You have to drive around until the GPS reroutes you to the north entrance. Otherwise it is a really nice hotel.
Stayed 1 night in Apr 2024
Response from Assistant Manager on 1 May 2024
Thank you for your feedback, we are happy to hear you enjoyed your stay with us

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Assistant Manager on 2 May 2024
Thank you for your feedback

8/10 Good

Alvin, Bellflower

Stayed 3 nights in Apr 2024
Response from Assistant Manager on 21 May 2024
Thank you for your feedback

8/10 Good

Rusty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room for a very competitive price. Although there was a lot of construction going on around the property it was very quiet.
Stayed 2 nights in Apr 2024
Response from Assistant Manager on 29 Apr 2024
Thank you for your feedback