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Reviews of Microtel Inn & Suites by Wyndham Salt Lake City Airport

2 out of 5
Microtel Inn & Suites by Wyndham Salt Lake City Airport
61 Tommy Thompson Rd, Salt Lake City, UT

Reviews

7.6

Good

Rating 10 - Excellent. 719 out of 1940 reviews" "
Rating 8 - Good. 542 out of 1940 reviews" "
Rating 6 - Okay. 319 out of 1940 reviews" "
Rating 4 - Poor. 207 out of 1940 reviews" "
Rating 2 - Terrible. 153 out of 1940 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
I won't stay again because there was not a shuttle from SLC airport, about a mile away from the hotel The shuttle service starts at 4 or 5 pm, about 2 hours after I was ready to leave airport Desk persons said they can't get drivers
Stayed 1 night in May 2024

8/10 Good

Nolan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in May 2024
Response from Manager on 23 May 2024
Hello Nolan, We appreciate your feedback and regret to hear about your experience. We value all guest comments as they help us improve our services for future visitors. If you would like to provide more details, please feel free to contact our management team directly. Your satisfaction is important to us, and we hope to welcome you back in the future.

10/10 Excellent

Tamara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like how few food places were nearby, and the shuttle being too structured, so I was worried about being stranded. But it was a safe clean place to sleep.
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Tamara,We appreciate your feedback regarding the nearby dining options and shuttle service. We're glad you found our hotel to be a safe and clean place for your stay. Guest satisfaction is important to us, and we will take your comments into consideration for future improvements.

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and the rooms were clean and quiet.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Lisa,Thank you for taking the time to share your positive experience with us. We're glad to hear that you enjoyed our friendly staff and peaceful accommodations during your stay. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable visit.

6/10 Okay

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Boring, but the staff was very helpful
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Tyler, We appreciate your feedback on our helpful staff and will share that with our team for recognition. Please feel free to reach out to our management if there are ways we can enhance your future stay with us.

8/10 Good

Jaden

Older hotel and could use some updating- mirrors on the whole back side of the room above the beds is odd. Staff were incredible, very friendly and great customer service. Yummy breakfast and airport shuttle included in your stay.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Jaden, We appreciate your feedback on your recent stay with us. It's great to hear you enjoyed our friendly staff, excellent customer service, and delicious breakfast offerings. The airport shuttle service is just one of the many conveniences we offer to our guests. Our team is always here to ensure your stay is comfortable and enjoyable.

6/10 Okay

Tony, Rancho Cucamonga

Stayed 2 nights in May 2024
Response from costumerservice on 19 May 2024
hello sir , how can we help you

10/10 Excellent

Ryan

Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Ryan,We are thrilled to hear that you had an excellent experience during your stay with us! We hope to welcome you back soon for another enjoyable visit.

10/10 Excellent

Adelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Staff courteous. But staff constantly talking in Spanish at the front desk. Makes one wonder if negative comments are being made about you. Not appreciated. Hot breakfast had only some milk as a protein source. Sausage is counted as a fat, not a protein. Eggs, scrambled or hard boiled, would have been welcomed. The breakfast was not healthy for a diabetic.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Adelle,We appreciate your compliments on our courteous staff. Rest assured, all guests are respected regardless of language spoken. Your feedback on the breakfast options is noted for consideration in future improvements. Healthy options are important to us, and we will keep your dietary needs in mind for enhancements.

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very nice and clean. We stayed one night, so we didn't have time to wonder around the area.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Joel,We're delighted to hear you found the room to your liking and enjoyed a comfortable stay. If your travels bring you back to the area, we hope you'll have the opportunity to explore more of our surroundings.

8/10 Good

James

Property needs a renovation
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello James,We value your feedback and will share your comments with our team for consideration moving forward. Thank you for taking the time to share your thoughts with us.

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Lorie,We are pleased to hear that you found our team helpful during your stay. Our staff strives to provide excellent service to all our guests to ensure a comfortable visit. Thank you for sharing your feedback with us.

10/10 Excellent

Sharlene, Linden

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Sharlene,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yeah, very friendly staff in place was very clean!
Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello Laura,We are delighted to hear that you enjoyed the friendliness of our staff and cleanliness of the hotel during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back in the future for another wonderful experience!

10/10 Excellent

Patti, Spring Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick easy check in & out. Nice facility and so close to airport.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Patti,We're delighted you enjoyed our efficient check-in/check-out process and convenient location near the airport. We appreciate your kind comments about our facility. Should you have any future questions or concerns, please don't hesitate to reach out to our management team directly for further assistance.

10/10 Excellent

Suzi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Suzi,Thank you for choosing to stay with us! We are thrilled to hear that you had a fantastic experience at our hotel. Should you have any feedback to share, please do not hesitate to reach out to us so we can ensure your next stay is just as wonderful.

8/10 Good

Benedicte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Benedicte,We're thrilled you appreciated our team's efforts during your stay. Your kind words motivate us to continue providing excellent service to all our guests.

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient as close to airport. Walking distance to nearby restaurant called Roberts. Good food and service.
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello Lee,We are pleased to hear that you found our proximity to the airport convenient and enjoyed dining at Roberts. Your positive feedback on the food and service is appreciated. Thank you for sharing your experience with us!

2/10 Terrible

Pamela, Rye

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Pamela, We're sorry to hear that your experience didn't meet expectations. Feel free to reach out to us directly with any feedback you'd like to share. We value the opportunity to improve our services for future guests.

2/10 Terrible

Raymond

Liked: Staff & service
Disliked: Property conditions & facilities
The toilet overflowed all over into the living area, there wasn’t another room available. It was gross. Had to walk threw a soaked carpet. No available rooms fto move us. Then the mourning shower was a nightmare. Shower head was spraying all over the ceiling onto the floor. Not a dry spot in bathroom. Manager told me to message Expedia Request a refund and she’d approve it. Thanks
Response from Manager on 4 May 2024
Hello Raymond,We are sorry to hear about the inconvenience you experienced during your stay. We encourage guests to reach out to their booking platform for further assistance. Your feedback is valuable to us as it helps us improve our services for our future guests. Thank you for bringing this to our attention.

4/10 Poor

Carlos

Stayed 1 night in Apr 2024
Response from Manager on 23 May 2024
Hello Carlos,We appreciate you choosing our hotel for your stay. If there were any specific concerns you encountered during your visit, please feel free to contact us directly so we can address them accordingly. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay near the airport.
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello Bruce,We are thrilled to hear that you enjoyed your stay with us and found our location convenient for your travels. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the future.

6/10 Okay

Deborah

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Deborah,We appreciate you choosing to stay with us. Should you have any concerns, please don't hesitate to contact us directly so we can address them for you. We hope to welcome you back for an improved experience.

8/10 Good

Steven

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A nice and spacious room. Older facility but well kept. The front desk lady was not at all helpful when we asked for nearest gas station, but we found one ourselves after getting out. There was a bad ‘wet and sour’ smell in the room but we discovered a wet place on the carpet in front of the bathroom which was probably the problem. After soaking it up with a towel, and running a diffuser, it was fine.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Steven, We appreciate your feedback regarding your recent stay with us and are pleased you found the room spacious and well-maintained. While we regret any inconvenience caused by the odor, we're glad you were able to address it effectively. Rest assured, we will address the matter proactively.

8/10 Good

Fletcher

Travelled with family
Liked: Cleanliness, staff & service
It’s a good spot but very loud compared to other options in the area. Bed was comfortable but the pillows are horrific. It was like sleeping on a bag of potatoes.
Stayed 1 night in Apr 2024

10/10 Excellent

Mio

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Mio,Your five-star rating is greatly appreciated and glad to know that everything is great. Thank you so much, waiting to serve you again!

2/10 Terrible

Dwight

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The desk agent was rude. He also falsely told us he couldnt find our modified booking then surprisingly. The next morning he had it. We had reservations for the next night and he locked us out with my things still in the room. He said he called expecia and i wpuld get my money refunded. Atthst point i didnt believe anything so I cslled expedia. They had not heRd from him and there was no cancelation on record and no refund in place. Expedia fixed it.
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Dwight, I regret to learn about your experience with our desk agent and the booking confusion. We take guest feedback seriously and will address this matter internally. I'm glad to hear that Expedia was able to assist you in resolving the issue with your booking. Your feedback helps us improve our services for future guests.

10/10 Excellent

Elaine

Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello Elaine,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Victor H Luna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Victor H Luna, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Robert,We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience and look forward to welcoming you back in the future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed one night and enjoyed it. The staff were very helpful and friendly. When we looked out our window we were treated to a cool view, birds eating from a birdfeeder hanging in the tree close to our room. Well played Microtel!!! We will book here first next time we're in SLC.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello William,We're delighted to hear you enjoyed your stay with us at Microtel! Our team takes pride in providing exceptional service to all our guests. It's wonderful to hear you appreciated the lovely view from your room. We look forward to welcoming you back next time you're in SLC.

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing's i had an issue with was no cell phone charging at bed side, like the room i stay in previously (march 8th 2024) and i rang the front deck asked for a 6am wake up the that did not come until just before 7am !! Thankfully my daughter called at 6am so yeah thats it i really like Microtel will use this each time i visit Utah .
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Bradley,We appreciate your feedback regarding the cell phone charging and wake-up call at our hotel. Your input is valuable for us to enhance our services for future visits. We're glad you enjoy staying with us and look forward to welcoming you back on your next trip to Utah.

6/10 Okay

Gabriela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I came from a three-day tour of Yellowstone Park, we are three adults, we stayed at the Wyndham hotel in Yellowstone West and we had an excellent experience there. and to return to our home we have to drive almost 18 hours. We decided to spend the night in this place, thinking that we were going to have a good experience like in the other place, and have a place to rest and sleep peacefully. And it was not so. They gave us a room that is on the first floor. near the dining room, the other tenants very scandalous.The room clean, everything in order.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Gabriela,We appreciate your feedback regarding your recent stay at Wyndham Hotel in Yellowstone West. We regret to learn that the noise levels disrupted your peace overnight, our team works hard to ensure all guests enjoy their stay with us. Your comfort is important to us, and we will address this to prevent future occurrences like these.

8/10 Good

Genaro

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Genaro,We are pleased to hear that you had an enjoyable stay at our hotel! We hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Cheri

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Cheri,We're thrilled to hear you enjoyed your stay! If you have any additional comments or suggestions, please don't hesitate to share them with us directly. We look forward to welcoming you back soon!

8/10 Good

Lowell

Stayed 1 night in Apr 2024
Response from Manager on 19 May 2024
Hello Lowell,We appreciate you choosing to stay with us and are delighted to hear that you had a positive experience at our hotel. We look forward to welcoming you back again soon!

10/10 Excellent

hector

Liked: Cleanliness, staff & service, property conditions & facilities
always look forward to my staff staying there
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello hector,We are glad to hear that you enjoyed your stay and look forward to welcoming your staff again in the future. Your feedback is valuable to us as we strive to provide excellent service to all our guests. If you have any further comments or suggestions, please feel free to reach out to our management team for assistance.

8/10 Good

BALDEV

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello BALDEV,We are thrilled to hear you had a pleasant stay with us! We look forward to welcoming you back soon for another wonderful experience at our hotel.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Mar 2024
Response from Manager on 26 Apr 2024
Hello Alicia,We are glad to hear you enjoyed your stay with us. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Michael

Stayed 1 night in Apr 2024
Response from Manager on 14 May 2024
Hello Michael,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back soon for another fantastic stay!

4/10 Poor

Ajit

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property itself is clean. But maintenance is poor. My room did not have hot water and since I was checking out early morning, I had to leave without a shower. The room service had not replaced the toiletries and the hand soap was empty. When I complained at the reception about the lack of hot water and and empty soap dispenser, the person just shrugged and smiled. I don't think I'll be staying here again.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Ajit, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We will address the maintenance and service issues mentioned to ensure a more pleasant experience for our future guests. Your comments will be shared with the team for further improvement. We appreciate you bringing this to our attention.

8/10 Good

Lillian

Travelled with partner
Liked: Amenities, property conditions & facilities
Staff knowledgeable
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Lillian,We're pleased to hear that you found our staff knowledgeable. Our team strives to provide excellent service to all our guests. Should you have any further feedback or questions, please do not hesitate to reach out to us directly.

10/10 Excellent

Donalyn Gajultos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Donalyn Gajultos,We're thrilled to hear you had a wonderful stay with us! Please feel free to reach out if there's anything else we can assist you with.

8/10 Good

Amber

Stayed 1 night in Apr 2024
Response from Manager on 11 May 2024
Hello Amber,We are delighted to hear that you had a pleasant stay with us! If you have any further feedback, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we needed for one night.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Katherine,We're delighted to hear that our hotel met your needs during your stay. If you ever find yourself in the area again, we hope you choose to stay with us.

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the airport was main reason in choosing this accommodation. Check in very easy. Staff was very cordial and efficient
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Ruth,We are delighted to hear that our convenient location and efficient check-in process met your expectations during your recent stay. Our staff takes great pride in providing exceptional service to all our guests. Should you have any further feedback or need assistance, please do not hesitate to contact us directly.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of this hotel is directly proportional to what you pay. It’s clean and close to the airport. A quiet, clean place to lay your head. The walls are a little thin so you can hear the rooms next to you every move. But overall for the money I would recommend.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Katherine,We appreciate your feedback on our hotel's cleanliness and proximity to the airport. We strive to offer good value to our guests. Your recommendation is valued, and we hope to welcome you back for another pleasant stay in the future.

2/10 Terrible

Janvier

Disliked: Cleanliness, staff & service, property conditions & facilities
Noises from another rooms , stains on bedsheets Water to get warm takes 10 minutes omg
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Janvier,We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for further improvement. Should you wish to discuss your stay in more detail, please feel free to contact our management team directly.

10/10 Excellent

Kitty

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Kitty,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or need assistance, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

4/10 Poor

Sara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Sara,We apologize for any shortcomings during your stay with us. Please feel free to reach out to us with any feedback you may have so we can address your concerns accordingly.