Exterior

Reviews of Best Western Plus Airport Inn & Suites

2.5 out of 5
Best Western Plus Airport Inn & Suites
5433 W Wiley Post Way, Salt Lake City, UT

Reviews

8.2

Very good

Rating 10 - Excellent. 475 out of 1001 reviews" "
Rating 8 - Good. 292 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 67 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

RONALD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in May 2024

10/10 Excellent

jaydeepsinh

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we are coming salt lake city. .my stay in best western plus airport in. Because of near airport, Easy transportation by hotel shuttle.
Stayed 1 night in May 2024

10/10 Excellent

Jim

Travelled with family
Liked: Staff & service
Nice, functional accommodations near the SLC airport. Very friendly & helpful staff, good breakfast.
Stayed 1 night in May 2024

10/10 Excellent

William F

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staf very quite
Stayed 1 night in May 2024

6/10 Okay

Amy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Eliel

Business traveller
Disliked: Staff & service
Stayed 3 nights in May 2024
Response from Khia on 23 May 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive, when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice but the walls were thinner than I would have expected. I’ve stayed at other hotels in the same area and heard zero noise. The bathroom fan goes on whether you like it or not, as does the light, waking others during the night. The liiiitle bottles of shampoo and conditioner are so hard to squeeze anything out of and the cap is impossible to remove. A bit frustrating. But over all a good place.
Stayed 1 night in May 2024

10/10 Excellent

Calin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All what is needed for a weekend getaway.
Stayed 2 nights in May 2024

10/10 Excellent

Thomas

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms good service
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Liked: Staff & service, property conditions & facilities
The staff were fantastic! The room was super clean. Everything was perfect . I would stay again
Stayed 2 nights in May 2024

4/10 Poor

Claire

Liked: Staff & service
Disliked: Property conditions & facilities
It was clean, but needs a refresh, new paint and grout.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Thank you for your feedback! We appreciate your input regarding the need for a refresh, including new paint and grout. Your comments will be shared with our maintenance team to address these issues promptly. We strive to provide a comfortable and pleasant environment for all our guests, and your insights help us improve.

10/10 Excellent

Myles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Amy

Disliked: Property conditions & facilities
Property is going through renovations. The rooms were musty and smelled of chemicals from the Reno I think. We didn’t stay and got a refund. The staff was very good though about it all.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Dear Amy, Thank you for your feedback. We're truly sorry to hear about your experience during our renovations. We're committed to ensuring a comfortable stay for all our guests and regret that we fell short in your case. Your comments will be shared with our staff to ensure we address any lingering issues promptly. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.

10/10 Excellent

SOURABH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Its an excellent property to enjoy your vacation.
Stayed 1 night in May 2024

10/10 Excellent

Sandra, SPRING CREEK

Liked: Cleanliness, staff & service, property conditions & facilities
They were able to run me back to My hotel.
Stayed 1 night in Apr 2024

8/10 Good

adedayo

Stayed 3 nights in Apr 2024

10/10 Excellent

Lorra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is incredible they welcome you in like family. The rooms are exceptionally clean and the complimentary breakfast are outstanding. The front desk manager was such a sweetheart I will keep coming back again and again
Stayed 4 nights in Apr 2024

8/10 Good

Fred

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
24 hour shuttle service to the airport is awesome!
Stayed 1 night in Apr 2024

8/10 Good

Mike

Business traveller, Travelled with group
Clean and comfortable
Stayed 1 night in Apr 2024

8/10 Good

Tracy

Stayed 1 night in Apr 2024

6/10 Okay

Changfu

Liked: Cleanliness, staff & service, amenities
Decent for the price
Stayed 2 nights in Apr 2024

8/10 Good

Jana

The property is close to the airport and offers a shuttle so we did not have to park at the airport. It is also located in a nice clean
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Dear David, Thank you for sharing your thoughts on our property after your recent stay. I noticed you left a 3-star rating instead of a 5-star one, and I'm eager to learn how we could have improved to earn that higher rating from you. Your feedback is invaluable to us in striving for excellence. Please feel free to share any suggestions or concerns you have. We truly appreciate your input.

10/10 Excellent

Robert

Clean
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Dear Robert, We're thrilled to receive your 5-star rating! Your feedback brings us joy here at Best Western Plus. Thank you for your kind words!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, safe and clean property. Helpful front desk agents.
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Thank you

10/10 Excellent

Damir, Chicago

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice comfortable , clean room and friendly staff
Stayed 1 night in Apr 2024
Response from MANAGER on 2 May 2024
Dear Damir, Thank you for taking the time to review our property following your recent stay with us. it brings us joy to hear that you enjoyed your stay with clean room and friendly staff. Thank you.

10/10 Excellent

KIM

Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was excellent. Room was clean and bed was comfortable
Stayed 1 night in Apr 2024
Response from Manager on 2 May 2024
Hello Kim, We greatly appreciate your 5-star rating. It brings us joy to hear that you received excellent customer service and found the rooms clean and the beds comfortable. Thank you!

4/10 Poor

Ricky

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Bobbie S

Travelled with partner
Liked: Amenities
Bed is comfortable!
Stayed 1 night in Apr 2024

10/10 Excellent

CATHAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024

2/10 Terrible

Wanda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in late, the front desk lady was nice but you could tell that the night seemed a little rough. Our room was dirty, not vaccummed, grass or something in the sheets bathroom was probably the cleanest part of the room. The dresser was unusable. It was broken, so they turned it around and put it against the wall.
Stayed 1 night in Apr 2024
Response from Manager on 8 Apr 2024
Dear Wanda,Thank you for taking the time to review our property following your recent stay with us. I'm sorry to hear about your disappointing experience at the hotel. It sounds like there were multiple issues that affected your stay, from cleanliness concerns to furniture maintenance problems. Your feedback is valuable, Rest assured, I will share your feedback with our staff to ensure that we avoid such mistakes in the future. Thank you for bringing these concerns to our attention.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel right next to the airport. With a great 24hr shuttle service to n from. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from MANAGER on 12 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 8014280900.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport. 24 hour shuttle. Great breakfast. Clean and they are updating with construction right now. We didn’t hear a thing and we were there until 10am.
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Stayed 1 night in Mar 2024

4/10 Poor

Annie S

Travelled with partner
Disliked: Staff & service, amenities
There was construction going in at the hotel, lots of workers inside painting. Railings were laid in stairwells and one entrance was almost inaccessible. Had to park towards the front if you didn’t want to walk a ways. The fire alarm went off through the whole hotel and there was no direction or really anything from staff. Room had construction debris in it but thankfully didn’t smell like cigarettes like our friends did. All in all it’s ok if you just need to crash for the night but they definitely need some improvements!
Stayed 2 nights in Mar 2024

4/10 Poor

Nada

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Well after getting ready for bed. I turned down the covers. I found a dead bed bug. I called the front desk. Nothing happened, he said he would let the manager know. I was so exhaused, due to being up since 5 am. I just slept on top of the covers. The people above me were noisy until past midnight. I reported the the bug incident to the front desk. I even gave her the bug...wrapped in toilet paper. I was told the manager would be in by 10 am. It is now 12:34pm. I called the front desk. No response. I would like to be compensated in some way.
Stayed 1 night in Mar 2024
Response from Manager on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations especially with the room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

2/10 Terrible

Paul

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The grout is cracked out around the tiles and there were loose tiles in the bathroom. The hot water was warm at best. Found a pair of socks in the closet. The shuttle service from the airport took an hour to pick us up. Parking is $10 a day. Our flight was delayed and they said if we weren’t there by 1:00a.m. our room could be canceled when we already paid for the reservation.
Stayed 1 night in Mar 2024

6/10 Okay

Robert, St. Joseph

Business traveller
Disliked: Property conditions & facilities
Needs updsted
Stayed 2 nights in Mar 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Ron

Travelled with family
Liked: Cleanliness
We booked this property as the information said they had 24 hour airport shuttle service. Well, we arrived shortly after mudnight and when we called for the shuttle were told it would not be available till 5am.
Stayed 1 night in Mar 2024

10/10 Excellent

Victoria

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was very friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, easy 1 night stay.
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
thank you

2/10 Terrible

Jeffrey

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Painting the interior of building, closing pool, sauna and fitness center. Workmen, equipment blocked hallway. We were put in room across from pool. Smelled of paint, had to walk around workmen, often having to wait, noisy. Then worked until after 8 PM. Wasn't until I complained to front desk that they moved us to another room, even though this was all going on just off front desk area so they were well aware of situation. "Sorry for the inconvenience" was all we got, Money wasn't the issue, poor service and value were/are. Bad management.
Stayed 1 night in Mar 2024
Response from manager on 26 Mar 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 8014280900.Sincerely,

8/10 Good

Erik, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 15 Mar 2024
Thank you

8/10 Good

Zorana

Stayed 3 nights in Mar 2024

8/10 Good

Gustavo

Stayed 5 nights in Mar 2024
Response from Manager on 15 Mar 2024
Thank you

10/10 Excellent

Charlene

Stayed 1 night in Mar 2024

6/10 Okay

Kari

Stayed 1 night in Mar 2024

10/10 Excellent

Patty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport yet far enough away thatyou can't hear the planes coming and going.
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
We're glad to hear that you found our location convenient yet peaceful! Providing a quiet retreat while still being close to the airport is something we strive for. Thank you for sharing your experience, and we hope to welcome you back soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
My teenager love the big bathroom
Stayed 1 night in Mar 2024
Response from Manager on 13 Mar 2024
We're delighted to hear that your teenager enjoyed the spacious bathroom! It's always rewarding to know that our amenities contribute positively to our guests' experiences. Thank you for sharing your feedback with us. We hope to welcome you and your family back again soon!