Outdoor pool, pool umbrellas, pool loungers

Reviews of Aparthotel CYE Holiday Centre

3 out of 5
Aparthotel CYE Holiday Centre
C. París, 21 , Salou

Reviews

8.4

Very good

Rating 10 - Excellent. 42 out of 119 reviews" "
Rating 8 - Good. 56 out of 119 reviews" "
Rating 6 - Okay. 17 out of 119 reviews" "
Rating 4 - Poor. 3 out of 119 reviews" "
Rating 2 - Terrible. 1 out of 119 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Martin

Stayed 9 nights in Oct 2023

10/10 Excellent

Carlos

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

john

Stayed 9 nights in Jul 2023
Response from The management on 22 Jul 2023
Thank you for your opinion John.

8/10 Good

Lee

Travelled with family
Liked: Cleanliness
Breakfast was top notch with great choices. Staff friendly and place was clean Stayed in a family room but no bath which wasn’t ideal. Location Was ok but wasn’t as close to the main area as we thought. Pool area nice and clean
Stayed 5 nights in Sep 2022

8/10 Good

Lisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Lovely clean hotel. Great size rooms. Excellent location. Only downsides were they had hundreds of teenagers staying on our first day and they we out of control. Really ruined our first 2 days but once they left it was perfect. Breakfast not to good but ok.
Stayed 6 nights in Jun 2022

8/10 Good

Killian

Liked: Cleanliness, room comfort
Stayed 7 nights in May 2022

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, room comfort
Gorgeous please and friendly staff
Stayed 5 nights in Apr 2022
Response from Front desk Manager on 17 May 2022
Thank you very much Mary!!!!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Nice spot
Nice clean rooms with all the facilities you need. The apartment was cleaned daily with fresh towels every 2nd day. Pool area is spotless and closed to be sanitised for an hour each day. Good location, only a couple of minutes walk to the beach/shops/restaurants etc.
Stayed 4 nights in Oct 2021

10/10 Excellent

Liam shanahan

Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Clean spacious apartment with comfy beds. No drawers in rooms to keep jewellery or smaller items in. Couldn't open windows so bathroom became very steamed up. No mirrors in bedrooms although a large one at main door. A bit inconvenient when trying to get ready to go out. If room to front of hotel next to the train track & very noisy. Also didn't get much sun on this side so was unable to dry beach towels etc. Sun loungers very uncomfortable. Very few that you could alter so we're lying down all the time. Too many pushed together constantly banging yourself against them. No tables in between to put your drinks etc on. Ended up going to beach every day. Food at pool side quite good. Only had breakfast on last day for quickness as going to airport but was a bit disappointing.
Stayed 7 nights in Sep 2019
Response from The Management of CYE Holiday Centre on 28 Nov 2019
Dear Guest, We want to thank you very much for your stay with us and the time dedicated to let us know your opinion. Opinions are very important for the continuous improvement and one of our main purposes is your satisfaction. We want to thank you very much for your positive opinion about our clean and spacious apartments, all our apartments have been renovated lately. We are happy to hear that you perceived the beds as comfortable, they are from a very high quality, we think that the rest of our guests is one of the most important things. We want to thank you very much for the good opinion about our food at the pool bar. We would like to inform you that normally our bathrooms do not dispose of a window. There are some two-bedroom apartments that have a window in the bathroom but due to security reasons it is not possible to open it. We are very sorry to hear that you were missing mirrors in the bedrooms, we thought that one mirror in the bathroom and one in the hallway are sufficient, we regret to hear that you found this insufficient. The apartments with the most sun on their balconies will be the superior apartments, maybe it is an idea to upgrade if you are going to stay with us in the future. We are very sorry to hear that you perceived the sun loungers as uncomfortable. Some guests think there are not enough sun loungers and you think there are two much, we want that all our guests have the opportunity to visit the pool area and have a sunbed at their disposal. We are going to consider your opinion about the small tables in the pool area for next season. We are very sorry to hear that our breakfast didn´t meet up with your standards, we offer a continental buffet and of course some products that are typically for our area, the food is always fresh and prepared that same morning. For us it was a pleasure to receive you as one of our guests. We really hope that you will give us a second change so we can meet again on a future occasion. Yours sincerely, The Management

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel staff were very helpful and friendly amenities were great very family orientated which was brilliant! The only downside was the lack of towels and fresh towels as the water in our shower drain wouldn’t go down we had to use some towels for the ground as it was constantly overflowing
Stayed 7 nights in Sep 2019
Response from The Management of CYE Holiday Centre on 28 Nov 2019
Dear guest, We want to thank you very much for writing your opinion about our Aparthotel. Opinions are very important for us because we are looking for continuous improvements and the satisfaction of our guest is our main purpose. We want to thank you very much for your comment about our staff members, they always try to help our customers and let them feel comfortable. You are completely right we are orientated on families, one of our mottos is that if the children are happy the parent will be happy. We are very sorry to hear about the problems you had with the drain of the shower, we had some other complaints about this matter, we are checking all the drains at the moment to have our bathrooms in perfect condition for next season. We would like to inform you that the cleaning of the apartments and the change of towels are carried out twice a week. We offer extra service paying a small supplement. For us it is a pleasure to receive guests as you therefore we really hope to welcome you on a future occasion. Yours sincerely, The Management

8/10 Good

Lyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel .friendly staff. Fab lunch .
Stayed 5 nights in Sep 2019
Response from Management Aparthotel CYE Holiday Centre on 28 Nov 2019
Dear Lyn, We want to thank you very much for your stay with us and the time you have devoted to write your opinion. Your opinion is important for us because we are looking for continuous improvements and the satisfaction of our guests is our main goal. We want to thank you very much for your positive opinion about our cleanliness, hygiene is very important for us. For us it is a pleasure to read the positive things you say about our staff members, most of them are working for a very long time with us and they are very professional. We perceive for your comments that you had a great stay with us. For us it was a pleasure to receive you as one of our guests. We are really forward to your next visit. Yours sincerely, The Management

8/10 Good

Geoffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit.
This was our 2nd stay at this hotel having been there at the same time last year. The apartments are very roomy and comfortable and the shower in the renovated bathroom was very large. We found all the staff very friendly and helpful, including a maintainence man who came to our apartment to sort out a problem with a leak from the bathroom above ours. He spoke to us any time we saw each other afterwards. (We were accomodated very quickly when we requested a move to another apartment because of the leak.) We stayed on a Full Board basis and found the food varied, tasty and plentiful. Many thanks to all the staff for helping to make our stay very enjoyable. We have already started to look for availability for the same time next year.
Stayed 10 nights in May 2019
Response from The management on 5 Jun 2019
Thank you very much!!!! It's always a pleasure having clients like you. See you next year!!!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property recently renovated to high standard especially the bathrooms but unfortunately we had a problem with the drains and the air conditioning... there being a horrible "whiff" in the room but it didn't spoil our stay
Stayed 7 nights in May 2019
Response from The Management on 5 Jun 2019
Thank you very much, opinions like yours makes sense to our effort. Hope to see you the next year!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

nicola, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ANAZING FAMILY HOLIDAY !!!
We are a family of 5 , these apartments were brilliant. When we arrived we were asked if we wanted to upgrade 18 Euro a night to a refurbished apt. So glad we did this it was very modern & had air con & a pool view. Staff were very friendly. Our kids are all older but for families with younger kids there was a great kids club & Entertainment. We will definitely be going back.
Stayed 7 nights in Jun 2018
Response from Management, on 19 Jul 2018
Thank you for your recommendation, Hope to see you the next year Nicola!!!!

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
small rooms
Small rooms, right next to a railway with trains running as early as 5am and as late at 12 midnight. When we asked to change rooms to a poolside apartment they request an additional €180 as this was seen as an upgrade as the poolside rooms had been recently refurblished. The kids club was fantastic though but I would not recommend this hotel. We were also charged €60 to rent a travel cot for the ten days we were there.
Stayed 10 nights in Jun 2018
Response from Management, on 19 Jul 2018
Good morning, First of all thank you, your opinion is good to improve our quality. We are really sorry about the inconveniences caused by the noise of the railway track. We have a total of 90 family apartments and 30 of them are on the side of the railway track, when we are fully booked we have to dispose of those rooms. We have also 55 totally renovated superior pool view apartments, but they have an extra cost. We assign the rooms on reference of the booking date. The next time what you can do is make a request and specially book early. We have also the superior apartments. Have a nice day!

8/10 Good

Liam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
CYE
Hotel was very good value overall. Beds were a bit hard, but rooms were clean and in good modern condition if you paid for the upgraded room on arrival an additional 15 euro a night. Pool was nice but a bit small for the size of hotel, but for us it was relatively quiet. Entertainment was pretty decent.
Stayed 7 nights in May 2018
Response from Management, on 19 Jul 2018
Thank you for your opinion about our cleanliness, the good conditions of our superior apartments, and our entertainment department. We have to inform you that all of the beds have been changed this year for highest quality hospitality mattresses. Have a nice day and hope to see you the next year,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean and comfortable room if you upgrade , helpful staff , quiet location in easy walking distance to the beach
Stayed 2 nights in May 2018
Response from Management, on 19 Jul 2018
Thank you for your opinion, hope to see you next year...

10/10 Excellent

Laurence, cavan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
autumn break
second stay this year. very clean and comfortable. will return

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family
Great hotel, cleaniness exceptional, staff extremely friendly,would def recommend for a family holiday

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Nice apartment at cheap price
The self catering apartments are nice with a fully equipped kitchen area. We paid an extra 10 euro per night to upgrade to the pool view which was worth it. The hotel is within walking distance to the beach, shops & restaurants. There is free wifi in the hotel lobby and we discovered there was a weak signal from our balcony too which was a bonus.

10/10 Excellent

Alex, Chestermere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Great service and overall value, upgraded to superior room, well worth it..

10/10 Excellent

Pilar

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Liudmila

Stayed 1 night in Sep 2023

8/10 Good

Foued

Stayed 5 nights in Aug 2023

10/10 Excellent

Torrent

Travelled with family
Liked: Cleanliness, room comfort
Des activités, une équipe accueillante, l’hôtel est bien situé… top!!
Stayed 5 nights in Jul 2023

8/10 Good

Arnauld

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from Direcció on 31 May 2023
Merci Arnaud

4/10 Poor

Fatou

Travelled with family
Disliked: Cleanliness, room comfort
Le personnel est sympathique mais la propreté laisse à désirer le ménage est fait 2 fois par semaine le lit n’est pas fait les serviettes sont également changés 2 fois par semaine je regrette ma réservation pour le prix je ne recommande pas du tout
Stayed 6 nights in May 2023
Response from La direction on 10 May 2023
Apprécié Fatou,Nous tenons à vous remercier pour votre séjour dans notre établissement et le temps consacré à donner un avis, car il nous est très utile pour une amélioration continue et votre entière satisfaction est notre objectif premier.Nous regrettons de ne pas considérer la fréquence de nettoyage comme suffisante. Nous sommes un appart-hôtel 3 étoiles, nos conditions générales pour ce que nos clients paient sont que l'appartement sera nettoyé avant l'arrivée de chaque client, un nettoyage d'entretien sera effectué et les serviettes seront changées deux fois par semaine, et un changement de draps une fois par semaine. Évidemment l'appartement a été livré parfaitement propre, et nous regrettons de ne pas avoir expliqué les options que vous aviez à la réception, en tout cas ces politiques sont bénéfiques pour économiser les ressources tant pour le client que pour l'environnement.Nous essayons de faire de notre mieux, mais dans tous les cas si pour votre confort vous préférez plus de régularité dans le ménage nous vous proposons des changements de draps, de serviettes, et un ménage supplémentaire en payant un supplément à la réception de l'hôtel.Nous espérons vous recevoir à nouveau lors d'occasions futures.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in May 2023
Response from La direction on 10 May 2023
Merci beaucoup

8/10 Good

Radjab

Travelled with family
Liked: Cleanliness, room comfort
Séjour Salou
Nous étions parti à Salou pour aller à PortAventura avec les enfants, nous avions décidé de séjourner dans cet ApartHotel qui convenait très bien à nos attentes. Le prix était très attractif, le PDJ aussi et le dîner aussi. Le seul bémol c’est le nombre d’étudiants qui séjourne en même temps que nous, ce qui causait énormément de bruit le soir. Mais sinon agréable séjour si on fait abstraction
Ferrari Land
Stayed 2 nights in Apr 2023
Response from La direction on 10 May 2023
Cher Radjab,Nous vous remercions de nous avoir noté la situation privilégiée de notre établissement, car c'est un de nos points forts, le service de notre personnel d'accueil,l'attention de notre personnel de restauration,la variété et la qualité de notre cuisine, et la relation qualité-prix.Nous vous remercions de votre patience avec le bruil des groupes sportifs, et nous sommes désolés de n'avoir pu contenir le désagrément, en basse saison nous acceptons les groupes de championnat, et bien que son comportement soit généralement correct, il n'est pas toujours excellent.Nous espérons vous recevoir lors d'occasions futures.

10/10 Excellent

Védís

Travelled with family
Liked: Cleanliness, room comfort
Excellent hotel
We really enjoyed our stay. The hotel is excellent. We really got our moneys worth and then some. The location is perfect. Nice staff, good food, lovely pool area. We will definitely be coming back.
Stayed 7 nights in Apr 2023
Response from The Management on 10 May 2023
Dear Vedis,We would like to thank you for your stay with us and the time devoted to give us your opinion, since it is very useful for the continued improvement and your satisfaction is our main purpose.Our team is professional and it is always a pleasure to welcome guests like you.We hope to see you again on future occasions.

8/10 Good

Ivan Pascual

Travelled with family
Liked: Cleanliness, room comfort
Bien
La amabilidad del personal y limpieza de 10 El buffet algo justo
Stayed 4 nights in Jun 2022

6/10 Okay

luis miguel

Travelled with family
Liked: Cleanliness, room comfort
Servicio de recepción poco amables ...
Instalaciones y servicio de restauración correctos..... Me parece muy caro pagar 12€ por dia de parking estando el coche en la calle y al sol....... Ni una triste sombra..... Y en cuanto al servicio de recepción hay personas poco amables con los castellano parlantes...... Con los Británicos eran mucho mas amables..... Se les ve bastante el plumero
Stayed 4 nights in Jun 2022

10/10 Excellent

Olivier

Travelled with family
Liked: Cleanliness, room comfort
Très bien
Très bien situé proche de toutes commodités
Stayed 1 night in Apr 2022
Response from La direcció on 17 May 2022
Merci beaucoup Olivier!!!

10/10 Excellent

Ivanovna

Travelled with family
Liked: Cleanliness, room comfort
Je recommande
Apart hôtel très agréable confort et propreté Je recommande
Stayed 1 night in Apr 2022
Response from Front desk Manager on 17 May 2022
Merci beaoucoup Ivanovna!!!

10/10 Excellent

Pierre

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2021

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2021
Response from Departamento de reservas on 5 Sept 2021
Muchas gracias por su comentario, esperamos recibirlo en futuras ocasiones.

10/10 Excellent

M.

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
le buffet halal et le personnel de l'accueil , super sympathique et tres professionnel
Stayed 9 nights in Aug 2021
Response from Departamento de reservas on 20 Sept 2021
Merci beaucoup pour votre opinion,

8/10 Good

Réda

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Aug 2021
Response from Departamento de reservas on 7 Sept 2021
Merci beaucoup pour votre avis, nous espérons vous recevoir à l'avenir.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Très propre , personnels à l’écoute, parking A côté 4€ pour 24heures surveiller par caméra vraiment satisfait
Stayed 14 nights in Aug 2021
Response from Departamento de reservas on 7 Sept 2021
Merci beaucoup pour votre avis, nous espérons vous recevoir à l'avenir.

8/10 Good

nabil

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Aug 2021
Response from Departamento de reservas on 20 Sept 2021
Merci beaucoup pour votre opinion

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hôtel bien situé à proximité de la plage et tout commerces. Personnel accueillant et souriant.
Stayed 6 nights in Aug 2021
Response from Departamento de reservas on 15 Aug 2021
Merci d'avoir partagé votre opinion avec nous. Nous espérons vous revoir bientôt.

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, room comfort
Stayed 8 nights in Jul 2021
Response from Departamento de reservas on 15 Aug 2021
Muchas gracias Fernando por su opinión. Un cordial saludo.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tout était parfait
Stayed 3 nights in Jul 2021
Response from Departamento de reservas on 4 Aug 2021
Merci beaucoup.

10/10 Excellent

Juan Carlos

Travelled with family
Liked: Room comfort
Stayed 4 nights in Jul 2021
Response from Departamento de reservas on 4 Aug 2021
Muchas gracias Juan Carlos.

10/10 Excellent

Karina Alexandra

Travelled with family
Liked: Cleanliness, room comfort
Exelente
Stayed 3 nights in Jul 2021
Response from Departamento de reservas on 4 Aug 2021
Muchas gracias Karina.

10/10 Excellent

Juanmi, Girona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo perfecto estupendo muy agradable el servicio y restauración gracias
Stayed 2 nights in Sep 2020

10/10 Excellent

Montserrat

Liked: Cleanliness, room comfort
Perfecto
Lumpio y tranquilo
Stayed 2 nights in Sep 2020