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Reviews of Auberge de l'Orangerie, Sure Hotel Collection by BW

3 out of 5
Auberge de l'Orangerie, Sure Hotel Collection by BW
3 Carrefour De La Charlotte, Sallanches, Haute-savoie

Reviews

9.0

Wonderful

Rating 10 - Excellent. 79 out of 124 reviews" "
Rating 8 - Good. 28 out of 124 reviews" "
Rating 6 - Okay. 13 out of 124 reviews" "
Rating 4 - Poor. 2 out of 124 reviews" "
Rating 2 - Terrible. 2 out of 124 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Senthil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay!
Excellent hotel! Very friendly staff and they serve a wonderful breakfast. The hotel was very nice, clean, and well kept. I would definitely stay here again!
Stayed 2 nights in Feb 2024

6/10 Okay

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Travelled with family, Travelled with family and small children
Liked: Cleanliness
The room was quite empty (not enough furniture, only 1 chair and no sofa in the family room) and with cold floor. Sauna was very cold (60 degrees) and uncomfortable (it looks like it was designed to go downstairs in bathrobes, without storage compartments for clothes, but there are no bathrobes in the rooms). During the breakfast we waited for 10 minutes for table to be cleaned. Personal didn't really care about it to make it faster.
Stayed 1 night in Jan 2024

4/10 Poor

Deborah

Stayed 2 nights in Nov 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay at the hotel. Helpful. Swimming pool was good views were amazing would 100%stay at the hotel again
Stayed 1 night in Sep 2022

8/10 Good

John

Stayed 1 night in Aug 2022

10/10 Excellent

Becky

Stayed 1 night in Nov 2021

10/10 Excellent

Greig, Glasgow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, no issues stay. Wonderful, friendly staff. EXCELLENT (if pricey), restaurant - but worth it. Would definitely go back again
Stayed 3 nights in Oct 2021

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing breakfast great start to the day! Unfortunately being a business trip did not get to enjoy all the amenities
Stayed 4 nights in Jul 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Savour cuisine at its best.
Had a fabulous dinner, they are noted locally for their food, we have had meals here over many years and have never had a bad one.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Quite location, no hassle and bustle. Great restaurant.
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place with beautiful views, super-friendly staff, comfortable rooms. Will definitely return!
Stayed 3 nights in Jun 2018

10/10 Excellent

Karine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017

10/10 Excellent

yves, huntington beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent views on the Mont Blanc, terrific food
Great views on the mont blanc mountain range and terrific food. Great service and convenient location. 20mn away from Chamonix.

10/10 Excellent

mr hare, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice would go again

8/10 Good

Bonita, UK

Liked: Cleanliness, staff & service, property conditions & facilities
good for skiing or stopping en route to Mont Blanc
Mixed. No-one there to let us in when we arrived. Le patron finally appeared no apology and told us the restaurant (which was the main reason we booked this hotel) was closed Mondays and he didn't suggest anywhere we could go to eat. We had booked a twin room but were give a triple with a double bed and a very uncomfortable sofabed. However when we went to the reception later, the owner's wife was there and she could not have been more helpful and apologetic. She started up the hot tub and steam room for us which was lovely and offered to drive us to a restaurant. Eventually le patron who is also the chef did cook us a light but delicious supper so all in all our stay was very pleasant. However we were charged for a triple room and the supper and wine were expensive for what we had.

10/10 Excellent

Anne hardcastle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVELLY HOTEL
2nd visit. Stayed as a family in two rooms. Comfortable rooms with a double and single bed in each room and large shower room. Good quality furnishings and very clean. The hosts were very helpful. Breakfast - good choice; freshly squeezed orange juice, pancakes and omelettes made to order. Need a car as the hotel is siutated between sallanches and passy. Good base if you eant ot ski different resorts. We skied in the Megeve area this time. I would stay at this hotel again and recommend it.

8/10 Good

Weny, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this one
No complaints about the cleanliness or comfort of this hotel. It has a restaurant but it wasn't open the night we were there. This caused us a little inconvenience as we had to go into the next town and there wasn't much open there either. We chose the hotel because it had a dining room.

10/10 Excellent

Ian, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, Amazing Food.
Stayed here over xmas and had great time. Exceeded our expectations. The room was comfortable, nice ground floor patio, easy access to the hot tub (which could have been hotter) and an amazing on-site restaurant. The owner was so nice, accommodating and helpful. We will definitely be coming back!

10/10 Excellent

Heather, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with OUTSTANDING service and food!!!
I would highly recommend this place to anyone wanting to visit this area of France. The rooms are good sized and the bathroom is good to. We were in the newer detached building, so I cannot comment on the rooms in the other building. The location of the hotel is off the beaten path, but close to everything. You would require a car to explore the entire area. The restaurant it EXCEPTIONAL! We ate there three nights of our stay and were never disappointed. The wine list is good and not too overpriced. The Christmas menu was very good as well as the standard menu. It was so much food sometimes that I was not sure where I was going to put it all! Even if you do not stay at the hotel, the restaurant is not to be missed. Additionally, the hotel staff/owners are very friendly and helpful. As I said before, this hotel restaurant is great! Perhaps one of the best I have stayed at interms of quality of service and food. We are looking forward to possibly staying here again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un peu décevant
Nous connaissions cet hotel après un séjour effectué en août 2021. Tout avait été parfait ! Pour cette fois-ci, nous sommes un peu déçus. L’hôtel est correct mais déçus par le petit déjeuner, mal agencé et beaucoup moins débordant qu’en août 2021. Quand à l’auberge où nous avons dîné le soir. Également déçus. Le service n’est pas à la hauteur. Dommage.
Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres bon hôtel avec de bonnes prestations mais mal insonorisé… Attention il y a un supplément de 3€ sans forcément qu’on soit au courant ..
Stayed 1 night in Jan 2024

10/10 Excellent

Véronique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre spacieuse, agréable, lit confortable queen size. Personnel tres à l'ecoute . Petit dejeuner copieux. Bon rapport qualité prix
Stayed 1 night in Jan 2024

6/10 Okay

Gérald

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
bien, mais ...
cadre bien, accueil bien, mais beaucoup trop chaud et impossible de régler le chauffage, donc fenêtre ouverte !! et le supplément pour le coût de l'électricité de 3€ en dernière minute , c'est intolérable.
Stayed 1 night in Jan 2024

8/10 Good

Pierre

Stayed 1 night in Jan 2024

8/10 Good

Ariane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

JEROME

Stayed 1 night in Nov 2023

6/10 Okay

Marie-Charlotte

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Ajout de taxe sinon confort bien
Accueil compliqué car la chambre que j’avais réservée a été donné à une autre date, bref très long pour récupérer ma clé car la personne ne savait pas comment faire pour m’attribuer une autre chambre avec ce que j’avais payé… Chambre propre et literie de bonne qualité. Petit déjeuner avec du choix. Mauvaise surprise au départ avec l’ajout d’une taxe énergie rajouté par le proprio en plus de la taxe locale. Taxe qui devrait être intégrée dans le prix des chambres s’il a besoin d’augmenter ses prix mais pas en supplément car à la réservation cette taxe n’est pas annoncee
Stayed 1 night in Oct 2023

6/10 Okay

Lene Wilhelmsen

Stayed 1 night in Oct 2023
Response from Auberge de l'Orangerie on 19 Oct 2023
Dear Lene,We are sorry that you didn't really enjoyed your stay with us, it would be inresting for us to know what you didn't appreciate during your stay. We can always improve ourselves!Best regards,

2/10 Terrible

Kevin

Stayed 1 night in Oct 2023
Response from Auberge de l'Orangerie on 19 Oct 2023
Cher Kévin, Nous sommes navrés que votre séjour n'ait pas été à la hauteur de vos attentes. Pourriez-vous nous en dire un peu plus sur votre mécontentement, afin que nous puissions nous améliorer.Merci beaucoup,Bien cordialement,

6/10 Okay

thierry

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Trop chère !
Changement de propriétaire et baisse de la qualité mais pas du prix piège a touriste qui perd la client local surtout au restaurent si il ne change rien il ne verront plus grand monde car le prix n'ai plus a la hauteur de la prestation
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Cher
Le personnel est sympathique. L’hôtel est beaucoup trop cher pour ce que c’est, la propreté est à revoir plus en détail…
Stayed 1 night in Aug 2023

2/10 Terrible

OPHELIE

Disliked: Cleanliness, property conditions & facilities
Séjour désastreux
J’avais réservé ce séjour dans le cadre d’une surprise pour mon conjoint à l’occasion de notre anniversaire de rencontre. Séjour désastreux, la chambre n’est pas du tout le reflet des photos sur le site de l’hôtel. Chambre vieillotte, pas insonorisée, avec une odeur d’égout dans la chambre en permanence. De plus, le sauna étant en panne, raison aussi pour laquelle j’avais choisi cet hôtel. Je déconseille même pas, je dis plutôt : fuyez.
Stayed 2 nights in Aug 2023

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellente
Stayed 1 night in Jul 2023

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

6/10 Okay

CECILE

Travelled with partner
Liked: Cleanliness, staff & service
Le petit déjeuner était assez basique avec peu de choix et de variétés. Par contre, le diner était irréprochable, excellent et convivial.
Stayed 7 nights in Apr 2023

10/10 Excellent

Yvon

Stayed 1 night in Mar 2023

8/10 Good

ALAIN

Travelled with family
Liked: Cleanliness, staff & service
Très bien Seul bémol, connexion wifi défaillante
Stayed 2 nights in Feb 2023

4/10 Poor

Natacha

Stayed 1 night in Sep 2022

8/10 Good

Jean francois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

valérie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Yohan

Stayed 1 night in Aug 2022

10/10 Excellent

Rainer

Stayed 1 night in Aug 2022

8/10 Good

Krystyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

damien

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaisir
Très agréable et sympathique
Stayed 3 nights in Feb 2022

10/10 Excellent

maillard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022

10/10 Excellent

jérôme

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Gerard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel super confortable avec piscine vue sur le mont blanc personnel au petit soin petit déjeuner top
Stayed 1 night in Oct 2021