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"Friendly staff, lovely hotel "

"We was welcomed with a free drink as we were going on a cruise, nice touch! Rooms are quite small but nicely furnished. The pillows and bed were a bit hard for me giving me backache but my husband found them comfortable. Leisure facilities were ok, pool was quiet which was nice but the jacuzzi was full of men who didn’t want to get out, they stayed in for ages, not giving other people the opportunity to use it. Steam room out of action. "

"Great staff! Very friendly!"

"good service at reasonable price. breakfast was good only slight complaint was an uncomfortable bed "

"Excellent service, delicious food and great location."

"Everything is excellent and the interior design is excellent."

"We had a wonderful time, staying for four nights. We arrived to check in and were greeted so warmly that we instantly felt at home. All the staff were friendly and helpful throughout our stay. The complementary breakfast was very good and given that the hotel was super busy, it was a thing of wonder that the kitchen and serving staff were able to keep all the options topped up and the tables quickly cleared and cleaned and ready for the next breakfasters! We found it to be quite a jolly affair. Our room was internal facing so no view but super quiet. Everything in the room was clean and comfortable, although some extra drawers would have been useful to unpack a few more things from suitcases. The hotel is in a good location and everywhere was easy to walk. It was also easy to walk to and from the bus and train stations - it's possible to visit the city of Wells by bus if you don't have a car. All in all, a very enjoyable stay that exceeded our expectations. "

"Staff was friendly and always ready to help Outstanding hotel will definitely stay there again "

"We only stayed one night, but from the moment we arrived to the moment we left, the staff were all very friendly and helpful. The room was clean and comfortable, and the breakfast options were very varied and well prepared. Also, we unfortunately discovered that we had left some items at the hotel when we got home. We contacted the hotel, and the front office staff were really helpful. They looked into the matter, found the items, and notified us. It was such a relief, and their great service much appreciated. That was our second visit and we will certainly stay again. "