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Reviews of Great trails yercaud by GRT Hotels

3.5 out of 5
Great trails yercaud by GRT Hotels
20th Hairpin Bend,Salem Yercaud Main Rd, Ondikadai Post, Salem dist, Salem, Tamil Nadu

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 25 reviews" "
Rating 8 - Good. 9 out of 25 reviews" "
Rating 6 - Okay. 2 out of 25 reviews" "
Rating 4 - Poor. 0 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

10/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Balaji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
It was an amazing experience but the AC in room was not high enough and when I try to lower the temperature,I noticed that beyond some temperature, I couldn't lowered down from my remote. I could have called front desk and since it was at midnight,I really sleepy and don't want to wakeup. That was the only negative experience which I encountered,apart from these everything including hospitality,food were awesome especially hats off to the location.I have to shout out some of the names like Rajkumari ,..in the restaurant did excellent service.
Stayed 1 night in Jul 2023

10/10 Excellent

sridhar

Stayed 2 nights in Jun 2023

10/10 Excellent

Lakshmi Kumar, Toronto

10/10 Excellent

Rahuraj

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and a good place to switch off and hide out completely to refresh yourself. I would definitely recommend the resort to my family and friends. Pool is awesome too and all rooms have got extraordinary view too ..
Stayed 1 night in Jul 2022

2/10 Terrible

Star Stone Europe Plus s.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst stay in my life
Extremely overrated. The bed is absolutely uncomfortable, we were waking up with back and neck pain. No air conditioner, no amenities in bathroom. They don't know what is a cotton bud! They had to come in the room and I had to explain with my gesticulation and body language what I need. After 30 minutes arrived cotton bud. Dirty. No mini bar. No phone in the room for outside calls, no signal, so if you want to make a call for a person who hasn't WhatsApp you cannot comminicate. No paper sheets, no pen or pensil. No any price list for the few, exactly 3 canes of soft drink and few snack which they have put on the desk below the TV. .You cannot call any landline number. The fridge and the fan extremely noisy, I can't asleep up to very late night due to this issue. Everything is old and bad mantained. Spa is not spa but only massages. The food is without taste, terrible and prepared without any knowledge of the food or cooking. The in-door games closed in a small dirty room, chessboard together with table ball in the same room? It's ridiculous. No any tour only a very expensive car if you want to go outside. All the hotel is smelly and humid. I really cannot mention anything positive at first time in my life about a hotel.
Stayed 2 nights in Oct 2021

10/10 Excellent

prakash

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with superb valley view. Loved the food and hospitality of GRT.
Stayed 1 night in Aug 2018

10/10 Excellent

pravin kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place !
Stayed 3 nights in Jun 2018

10/10 Excellent

virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, lovely hotel, friendly staff, service very good & amazing buffet breakfast
Stayed 2 nights in Feb 2018

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Grt Greattrails team on 23 Feb 2018
Thank you for your rating sir.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Feedback
Great experience but would have been better if the shower wasn’t leaking as we like dry restrooms. The weather was great but the water in the pool was extremely cold. Would have been awesome if the water was warm/heated pool
Stayed 3 nights in Nov 2017
Thank You for your review. We will look into your points and rectify it quickly.

8/10 Good

Murtaza , Chennai

Liked: Room comfort
Best hotel in Yercaud
Room rate should include buffet breakfast and dinner
Stayed 2 nights in Oct 2017
Response from Great Trails yercaud team on 23 Nov 2017
We are working hard only for the comfort of guests like you. We really thank you for the review you have posted. Kindly we take your suggestions and will start work on it soon. We are expecting you again for our Resort.

8/10 Good

Sambaran

Liked: Staff & service, room comfort
Overall good. Room for improvement in some matters.
Stayed 2 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Could be better
Hotel should pay more attention to room cleanliness. Bed linen was torn! Towels looked not so bright and they were always damp.

8/10 Good

Ramesh, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night break on a busy schedule.
Just spent a night and the morning here in the midst of some serious work just to take a break. Was well worth it.

10/10 Excellent

Rahul, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the lap of valley
Great place to relax after a hectic day. Full of green and scenic views. Enjoy peace and serenity of the hill top. Tasty food at Salem Heights.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serene, scenic, comfortable hotel
Comfortable, spacious, clean room & bathroom with a clear view of the valley & Salem town. NIce little balcony as well. It was very serene & peaceful in our room (Valley view). The view is even better from the top floor terrace & the Sky Walk. Senior & disabled friendly set up. Sumptuous breakfast. Overall efficient & friendly service. We used the hotel transport which was rather expensive but very convenient & reliable. Located on the 20th hairpin bend which is the last one on the Salem – Yercaud Road about 2 kms to Yercaud town centre. It is an easy 25 mins gentle uphill walk to Yercaud town centre. From there one can get rickshaws to take tourists to the various sights. The climate in Yercaud was very pleasant & fresh. Free WIFI (need to keep logging in)

8/10 Good

Soraya, Melbourne, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Great views, variety of activities
We stayed for 2 nights with our 2 young children in valley view room. Room was spacious and lovely, balcony large and well setup. It was VERY quiet as it was off season. Better to go in shoulder or peak season for better ambience. We loved the veiws and even though it was winter and cold, enjoyed swimming in the pool. Pool guys was lovely and friendly and enjoyed entertaining our kids. Staff were helpful and abundant but their English could have been better, we had a few communication difficulties, wrong orders, unclear information, confusions. Food was ok - menu could have been more varied and restaurant should begin dinner earlier to allow for families with small children who want to eat before 7:30-8. Gardens were immaculate and I can imagine the shared balcony space would be great fun in summer when I think they put on outdoor buffets. Looks well set up for large business groups - would be a great place for a conference.

8/10 Good

ajay, bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Stay was as always . Nice location , staff is good and helpful for all the needs . Their chef and baker are really good . Chef prepared few dishes as per our needs and was awesome. Baker made some nice breads and cake on our request , was yummy . Overall a lovely stay for us as in past . Only thing they must give little more training to their trainees before they are put on job !!

10/10 Excellent

Subhash Kumar, Navi Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Professional, with personal touch
They scored full points in all the dept. It was a pleasant experience right from the time we checked in till we check out. Highly recommended (we stayed at the valley view rooms and it was awesome)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sachin, Yercaud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Stay
we stayed only 1 day and the external view was really fantastic!! opt for the pool view rooms and you will enjoy.Staff were excellent and cooperative. Food was just yummy!!! cannot forget the Dosa counter.... the balcony from the room is a pleasure. please ensure to carry sweaters as it will be extremely cold.

8/10 Good

Nayyar, Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place
Everything is great except for the overpriced food which brings no value.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The ideal vacation spot
My family and I recently stayed here for three days, and this hotel has by far, the best ambiance of any holiday resort I've stayed at. Surrounded by lush vegetation and overlooking a valley, GRT Grand Trails is the ideal vacation spot. The service was impeccable, and the in-house restaurant dining menu offered every kind of cuisine under the sun including a massive breakfast buffet every morning. The only blimps on a perfect vacation were the power-cuts during the evenings which although only lasted seconds before the emergency back-up took over, proved to be a tad annoying. All in all though, we had a wonderful time and would recommend this place to visitors looking to de-stress and enjoy nature. Don't forget to take the early-morning nature walk organized by the hotel!

6/10 Okay

Debobroto, NOIDA UP

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
GRT Nature Trails Sky Rocca
1) Restaurant was like a canteen with no a la carte. The food was just about passable. The service in the restaurant was reasonably bad meaning that unless you ask for water or coffee or a fork the same was not there. 2) The resort does not have a gym or spa. 3) Lukewarm water was availabe in the bathroom 4) The front office was courteous and efficient