Terrace/patio

Reviews of Novotel Roissy Saint-Witz

4 out of 5
Novotel Roissy Saint-Witz
Route de Survilliers, Saint-Witz, Val-d'Oise

Reviews

8.2

Very good

Rating 10 - Excellent. 218 out of 604 reviews" "
Rating 8 - Good. 261 out of 604 reviews" "
Rating 6 - Okay. 75 out of 604 reviews" "
Rating 4 - Poor. 37 out of 604 reviews" "
Rating 2 - Terrible. 13 out of 604 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Claudia

Travelled with family
Disliked: Property conditions & facilities
Socket coming off wall!
Stayed 1 night in Mar 2024
Response from Nassim-apprenti welcomer on 27 Mar 2024
Dear Claudia, we appreciate that you left a comment and we are sorry to hear that your room was not at your taste. you should have call the reception, ther job is to help you at any moment. we hope that we will see you in better conditions.Best regards

10/10 Excellent

Robert

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here overnight on the way to Disney. Staff very friendly and spoke perfect English. Great value for money and decent beds / plug sockets / shower.
Stayed 1 night in Feb 2024
Response from Kelya Apprentie Welcomer on 21 Mar 2024
Bonjour Monsieur Bracewell,Merci d'avoir pris le temps de nous noter, nous sommes ravis que vous ayez apprécié l'équipement et le personnel de l'hôtel, je ne manquerais pas de leur en faire part. En espérant vous retrouver lors d'un prochaine séjour. Je vous souhaite une excellente journée.Bien à vous,

4/10 Poor

Chandice

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old and in need of repair. Things are literally falling from the ceiling, heat didn't work in our room.
Stayed 2 nights in Feb 2024
Response from Nassim-apprenti welcomer on 27 Mar 2024
Dear Chandice, we appreciate that you leave a comment and we are really sorry to hear that your stay was not at your taste. you should have tell the reception about your problem, there job is to be able to help you at any moment. they could have change your room. At least we hope to see you again in our hotel in better conditions. Best regards.

10/10 Excellent

Khandker R

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quite property
Stayed 4 nights in Feb 2024
Response from Kelya Apprentie Welcomer on 21 Mar 2024
Bonjour Monsieur Suzud,Nous sommes ravis que bvous ayez apprécié le calme et la tranquilité de notre hôtel. Nous vous remercions pour l'excellente note que vous nous avez transmise. Dans l'attente de vous recevoir lors de votre prochain séjour, nous vous souhaitons une bonne journée.Bien à vous,

6/10 Okay

xiomaro

Stayed 2 nights in Jan 2024
Response from Nassim-apprenti welcomer on 27 Mar 2024
bonjour, cher Xiomaro.Nous sommes ravis de l'appréciation laissé pour notre hôtel. Chez Novotel Roissy Saint Witz nous nous efforçons chaque jour à rendre votre expérience meilleure durant votre séjour. Nous espérons vous revoir très vite au sein de notre hôtel.Cordialement

10/10 Excellent

Marie - Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice family room. Perfect for s stop over Room is clean with comfortable beds.
Response from The staff ot Novotel on 27 Dec 2023
Dear Marie-Pauline,Thank you very much for your excellent note.Best regards,

8/10 Good

Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was OK
Stayed 1 night in Dec 2023
Response from The staff ot Novotel on 27 Dec 2023
Dear Arturo,We are thank you for your king message.Best regards,

8/10 Good

Rhys

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was fine and we enjoyed a nice stay. Condition was average and not much in the immediate vicinity, but a bus stop outside.
Stayed 2 nights in Oct 2023
Response from Elodie Chef de réception on 19 Oct 2023
Dear Rhys,We are thank you for your great note.We are happy you envoy your stay.Do not hesitate next time to ask at the reception, we have a lot of thing to visit around our hotel as a castle of Chantilly,Best regards,

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience!!!!
Bathroom door did not lock it close. Very dark, not well lit. Very uncomfortable beds. No shuttle to the airport. Staff could not help us book a cab to airport. Awful.
Stayed 1 night in Oct 2023
Response from The staff ot Novotel on 19 Oct 2023
Dear Anonymous,We are apologize for your bad stay.Do not hesitate to give us the room number as you stayed for that the technicien check the problem.For the shuttle, we don't have but you have a city bus 95001.For the taxi, you have to book in advance and not the day as you need, because taxi has another order.Best regards;

4/10 Poor

Ghiaz

Stayed 1 night in Sep 2023
Response from Elodie Chef de réception on 19 Oct 2023
Dear Ghiaz,We are sorry that you did not enjoy your stay, do not hesitate to give us more information on what did not suit you so that we can find solutions.Sincerely,

10/10 Excellent

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Leila on 8 Sept 2023
Monsieur,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Roissy Saint-Witz.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleurs Novotel Survilliers Saint-Witz Route de Survilliers 95470 Saint-Witz France h0459@accor.com

10/10 Excellent

BEN

Stayed 1 night in Aug 2023
Response from Novotel Roissy Saint-Witz on 27 Sept 2023
Monsieur Ben,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Roissy Saint-Witz.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleursNovotel Roissy Saint-Witz

10/10 Excellent

Barry

Stayed 3 nights in Aug 2023
Response from Novotel Roissy Saint-Witz on 27 Sept 2023
Monsieur Barry,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Roissy Saint-Witz.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments lesmeilleursNovotel Roissy Saint-Witz

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good stay. Good location for travelling in to Paris.
Stayed 2 nights in Jul 2023
Response from Novotel Roissy Saint-Witz on 27 Sept 2023
Madame Olivia,Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Roissy Saint-Witz.C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments lesmeilleursNovotel Roissy Saint-Witz

4/10 Poor

Kenneth, Marietta

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was really friendly and tried hard to accommodate a positive stay. However, the property is just too outdated. It lacks a lot of the quality everyday conveniences that people are used to. This hotel is long overdue a serious update and complete makeover.
Stayed 3 nights in Jul 2023

10/10 Excellent

Dhyanjith

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Property. Excellent service, asked for a late Checkout and they agreed to my request even though the Property was fully booked for next Day.Breakfast spread can be improved with more stuff.
Stayed 1 night in Jun 2023

10/10 Excellent

Sheri

Stayed 1 night in May 2023
Response from Elodie Chef de réception on 11 May 2023
Cher Sheri,Nous vous remercions d'avoir pris le temps de nous attribuer une note.Les équipes ont été ravis de voir cette note.Nous espèrons vous recevoir très prochainement.Cordialement,

8/10 Good

Evelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very clean. It's surroundings are just not that nice.
Stayed 1 night in Mar 2023

8/10 Good

Sergiy

Stayed 2 nights in Mar 2023

10/10 Excellent

Sean

Stayed 1 night in Feb 2023

10/10 Excellent

Syed Irfan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best location and Ideal for families
Beautiful surroundings, conveniently located for Disney and Paris main attractions I.e., Eiffel Tower, Louvre Museum, Arc de Triomphe and designer outlets. Super helpful staff. Do try their breakfast, we loved their freshly made patisseries. Halal food - Golden Grill, a km away, serves amazing English/French and Thai food. They also deliver to the hotel. Mc Donald’s, general store and pharmacy is a few KM’s away Free on-site parking. We loved our stay at the hotel!
Stayed 3 nights in Dec 2022

10/10 Excellent

Amanda

Stayed 1 night in Dec 2022

10/10 Excellent

Jose

Stayed 3 nights in Oct 2022

8/10 Good

sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful.
Stayed 3 nights in Oct 2022
Response from Novotel Roissy Saint-Witz on 18 Oct 2022
We thank you for having left your impressions following your visit to our hotel. Good for you.

8/10 Good

Agunloye

Stayed 3 nights in Sep 2022

10/10 Excellent

daniel

Stayed 1 night in Sep 2022
Response from La réception on 8 Sept 2022
Cher Daniel,Quel plaisir de voir une si belle note, cela nous a fait grandement plaisir.En vous remerciant, et espérons vous revoir.Cordialement,

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Just passing through
Great location. Really helpful staff. Excellent restaurant
Stayed 1 night in Aug 2022

8/10 Good

Jeanine

Stayed 1 night in Aug 2022

10/10 Excellent

Indre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2022

6/10 Okay

Claudette

Stayed 2 nights in Jul 2022

6/10 Okay

Ronald

Stayed 1 night in Jun 2022

10/10 Excellent

Tatiana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great breakfast, friendly staff.
Stayed 1 night in Jun 2022

10/10 Excellent

Nathalie

Stayed 1 night in Jun 2022

10/10 Excellent

Mirjana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Novotel Roissy Saint-Witz on 10 Jun 2022
Madame, Monsieur Mirjana, Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Roissy Saint-Witz. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, Monsieur Mirjana, en l’expression de nos sentiments les meilleurs

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had 5 people. The room included 2 areas, one with 2 single beds and one with a double bed and a single with a trundle. It was very comfortable and clean. Double bed was a very soft (too soft for me ) and the singles were a little hard but ok for our kids. The grounds were nice. Pool was heated, they had lawn games like badminton and ping pong which were greatly enjoyed by our children. Overall, nice stay. About a 30 minute drive to Paris (and the Eiffel Tower). There is a Lidl grocery store about a 5 minute drive away and some restaurants as well.
Stayed 2 nights in May 2022

8/10 Good

Dean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Marietou, La réception on 21 Mar 2022
Bonjour, Nous vous remercions d'avoir laissé vos impressions suite à votre venue dans notre hôtel. Nous sommes enchantés des excellentes notes que vous nous avez transmises et toute l'équipe se joint à moi pour vous remercier. En espérons vous recevoir très prochainement

8/10 Good

Johannes

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Marietou, La réception on 19 Jan 2022
Bonjour, Nous vous remercions d'avoir laissé vos impressions suite à votre venue dans notre hôtel. Nous sommes enchantés des excellentes notes que vous nous avez transmises. Nous sommes vraiment ravis et toute l'équipe se joint à moi pour vous remercier. Nous espérons vous recevoir très prochainement.

10/10 Excellent

MICHAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from La réception on 3 Oct 2021
Nous somme enchantés d'avoir vu votre note, toute l'équipe se joint à moi pour vous remercier.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from La réception on 8 Dec 2019
Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Roissy Saint-Witz. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
room well isolated, so no neighbor noises. Box spring Bed very comfortable.
Stayed 1 night in Nov 2019
Response from THE RECEPTION on 8 Dec 2019
We thank you for your comments following your stay at Novotel Roissy Saint-Witz. It is with great pleasure that we receive your compliments. Also, we will not fail to share your appreciations with our entire team. Your satisfaction is the greatest reward for our staff who work day after day to offer you an irreproachable service. In the hope of welcoming you again, we beg you to believe, Sir, in expressing our best feelings.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great airport stay
Convenient to airport, good breakfast, nice size room, basic, clean
Stayed 1 night in Sep 2019
Response from La réception on 9 Nov 2019
Dear John, We very much appreciate your comments regarding your stay at the Novotel Roissy Saint-Witz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Célia La Réception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019
Response from La réception on 21 Nov 2019
Monsieur, Nous vous remercions pour l'avis que vous avez laissé suite à votre séjour à Novotel Roissy Saint-Witz. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Célia, La Réception

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLean and tidy, close to the Motorway, close to Paris.
Stayed 1 night in Oct 2019
Response from La réception on 9 Nov 2019
We very much appreciate your comments regarding your stay at the Novotel Roissy Saint-Witz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

8/10 Good

Bass

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a early flight from Charles the Gaulle airport, the next mou. Location was very good, staff was very helpful finding us a nice and good restaurant nearby.
Stayed 1 night in Oct 2019
Response from La réception on 9 Nov 2019
Dear Bass, We very much appreciate your comments regarding your stay at the Novotel Roissy Saint-Witz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property and especially the staff. I arrived rather early and they went promptly to work on getting me in a room! I was fading fast!
Stayed 1 night in Sep 2019
Response from LA RECEPTION on 29 Sept 2019
Dear Guest, We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Zahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Amazing
Stayed 6 nights in Sep 2019
Response from La réception on 2 Oct 2019
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Zahid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 4 nights in Sep 2019
Response from La réception on 2 Oct 2019
Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées.

8/10 Good

Oswald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front desk on 4 Sept 2019
Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and not expensive hotel close to Paris CDG airport.
Stayed 1 night in Aug 2019
Response from La réception on 28 Aug 2019
Dear Customer, We thank you for taking the time to answer this questionnaire after your stay at Novotel Roissy Saint Witz. It is with pleasure that we receive your appreciations. Also, we will not fail to share them with our entire team. We are eager to offer you a service and quality services, to do this, your opinion is essential. Looking forward to welcoming you again, please believe in the expression of our best feelings.