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Reviews of Pyramisa Beach Resort, Hurghada - Sahl Hasheesh

5 out of 5
Pyramisa Beach Resort, Hurghada - Sahl Hasheesh
Sahl Hasheesh Bay, Sahl Hasheeh

Reviews

7.2

Good

Rating 10 - Excellent. 41 out of 121 reviews" "
Rating 8 - Good. 34 out of 121 reviews" "
Rating 6 - Okay. 15 out of 121 reviews" "
Rating 4 - Poor. 13 out of 121 reviews" "
Rating 2 - Terrible. 18 out of 121 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In all the years that I have been travelling to Egypt, I have never met such kind, caring and friendly staff at all levels. The food was good with plenty of variety, the accommodation although somewhat dated in places was excellent in those that have been updated. The crowning glory is the wonderful flat sandy beach with good cover from lifeguards and beach attendants. There was no shortage of sunbeds, so no need to be up at dawn to reserve.
Stayed 14 nights in Apr 2024
Response from Pyramisa Beach Resort Sahl Hasheesh Team. on 28 Apr 2024
Dear our valued guest, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards.

10/10 Excellent

Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach and facilities were nice. The room was also nice. One critique would be the food.
Stayed 6 nights in Dec 2023
Response from Pyramisa Beach Resort Sahl Hasheesh Team. on 25 Jan 2024
Dear Jesus, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Regarding the food menu please be sure that your comment is taken into consideration and our F&B manager is informed. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Excellent

Yasser

Stayed 7 nights in Dec 2023
Response from Pyramisa Beach Resort Sahl Hasheesh Team. on 16 Jan 2024
Dear Yasser, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

8/10 Good

Sanj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a lovely place and the staff are wonderful. Our hostess "Nisreen" was so helpful and accommodating. The beach is absolutely amazing with so much wildlife.
Stayed 7 nights in Dec 2023
Response from Pyramisa Beach Resort Sahl Hasheesh Team. on 8 Jan 2024
Dear Sanj, Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

6/10 Okay

Sultan Aleyna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My family and I enjoyed the modern rooms and the beautiful beach of the hotel. The reception were really friendly and kind. The food, however, needs major improvement. They had the same foods everyday and most did not taste good, which is a shame for a nice hotel. My family and I also did not appreciate when one of the security (I think he is the night security in the hotel who was wearing glasses) came to ask/ check my family and I for our hotel ‘bracelets’ whilst we were eating our dinner at the hotel restaurant. This was very unprofessional, rude and embarrassing in front of other guests. The next day, the same person stopped me and asked for my bracelet.
Stayed 5 nights in Dec 2023
Response from Pyramisa Beach Resort Sahl Hasheesh Team. on 1 Jan 2024
Dear Sultan Aleyna, We were privileged and delighted that you enjoyed your stay with us. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. Your generous comments have been conveyed to the hotel team, which has greatly motivated us all. We greatly value your patronage and look forward to accompanying you soon at our hotel. Best Regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Excellent

Maged

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Pyramisa Beach Resort Sahl Hasheesh on 2 Jun 2023
Dear Maged, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, amazingly big staff
Stayed 4 nights in May 2023
Response from Pyramisa Beach Resort Sahl Hasheesh on 20 May 2023
Dear Amir,Warm Greetings from Pyramisa Beach Resort Sahl Hasheesh, First we would like to thank you for chosen our hotel for your recent holiday, and for taking a part of your valued time to share with us your experience at our hotel, It has been a pleasure to host you and we love to hear that you had a good vacation with us. The staff is there to make you feel comfortable and ‘at home’ and we are so pleased to note that you appreciated their efforts. Thank you for taking the time to write this review and we look forward to welcoming you back again in the near future. Sunny regards, Pyramisa Beach Resort Sahl Hasheesh Team.

2/10 Terrible

Maisaa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Olga K. on 16 Mar 2023
Dear Valued Guest,Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience.Best Regards,Hotel Management

10/10 Excellent

Idrisul

Stayed 2 nights in Feb 2023
Response from Pyramisa Beach Resort Sahl Hasheesh on 31 Mar 2023
Dear Idrisul, Thank you for choosing Pyramisa Beach Resort Sahl Hasheesh for your recent holiday and for your feedback. We are delighted to know that you enjoyed your vacation and created new nice memories. As a hotel we are very proud to know, that all our efforts and work was recognized and appreciated. We are looking forward to see you again among our guests in the nearest future. With the kindest regards. Pyramisa Beach Resort Sahl Hasheesh Team.

4/10 Poor

Larisza

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room we’re staying is not satisfied to be a five star hotel, everything is old and broken, bathroom is very smelly and the wash basin is blocked. If you don’t give a tips to your cleaner, then you will be without a water
Response from Pyramisa Beach Resort Sahl Hasheesh Team on 13 Jan 2023
Dear Larisza , Warm greetings from Pyramisa Beach Resort Sahl Hasheesh hotel! We would like to thank you for your feedback and your kind attention to our hotel, It is with great concern we received your comments outlining the unlike service you had during your last stay with us, thank you for bringing this matter to our attention. therefore we do apology for inconvenience and we hope this experience won’t stop you from booking our hotel once again. Warm regards, Pyramisa Beach Resort Sahl Hasheesh Team.

10/10 Excellent

Eslam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
very good. Pros : staff is friendly (especially Omar from Dinning room and Elsayed from room service), sandy beach, perfect food with variety, nice aqua park. Cons: most swimming pools are not heated in winter.
Stayed 5 nights in Dec 2022
Response from Olga K. on 5 Jan 2023
Dear Guest,We appreciate you taking your time to rate and comment about our hotel.We look forward to welcoming you back to our hotel.Pyramisa Beach Resort team

2/10 Terrible

Ebram

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfriendly Staff
Stayed 2 nights in Oct 2022
Response from Mohamed El Sayed on 17 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2022

4/10 Poor

Gergis

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad hotel
Stayed 7 nights in Sep 2022
Response from Mohamed El Sayed on 17 Oct 2022
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Mohamed El Sayed on 17 Oct 2022
Dear Valued Guest, Thank you for great comments and sharing your experience with us.I was delighted to read your review, it is wonderful to know we delivered first class service and you were happy with our facilities as well.Thank you very much for recommending Pyramisa Hotels & Resorts. Once again thank you for a great review, and we look forward to welcome you back in the near future. Best Regards,Hotel Management

4/10 Poor

Mohamed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad Hotel
Food was not good at all. Room needs renovation. Linens are worn out. Rocky beach that causes cuts and bruises. Staff are not professional, they need more training. Property does not deserve 5 star. Not recommended at all.
Stayed 6 nights in Jul 2022
Response from m.elsayed on 4 Nov 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management

8/10 Good

Christina

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pyramids is NOT a 5 Stars resort! I don’t know why or how they’ve been rated so but they aren’t 5 stars at all - I’d rate them 3 to be honest. The place needs updating - we were in a renovated room and our fridge was tiny and dirty, didn’t keep drinks cold, no remote for the AC, tiny TV. Food is not very good in terms of taste and quality, though quantity wise there is a lot to eat - we ended up eating out at least once per day, which is not pleasing at all when you’ve paid for all inclusive and considering the closest places are 20 minutes away. Pools have green mold around edges and floors are slimy in parts - told a lifeguard but they said ‘that’s normal’. Beach was closed our entire visit due to a shark attack so not their fault but disappointing to not be able to enjoy the sea. It looked beautiful and would have been the best part of the trip. Honestly, if I had paid 3 star resort prices I would have been happy with the resort. However, I paid 5 star rates and didn’t stay in a 5 star resort, so we aren’t very happy.
Stayed 4 nights in Jul 2022
Response from m.elsayed on 4 Nov 2022
Dear Valued Guest, Thank you for sharing your feedback with us. Please accept our apology for the inconveniences that occurred, we shared your valuable feedback with our hotel management and director of food and beverage, and immediate action was taken. We appreciate it if we can make it up for you whenever you visit us back again soon. Best Regards,Hotel Management

10/10 Excellent

Emad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Fabulous location on a beautiful sandy beach and corals accessible within a short snorkel. Very convenient for kids and snorkling beginners. Next to the marina and shopping center. Very friendly staff with various linguistic skills, tourists from different countries and variety of dinning options. The rooms are clean but in need for renovations as aging is very obvious in several of them. TV channels are very very limited. Wifi ONLY avilable at Lobby. I would recommend and would go there again and again to enjoy such location, friendliness, and amenities at a competitive price.
Stayed 3 nights in Jun 2022
Response from m.elsayed on 4 Nov 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management

6/10 Okay

Verified traveller

Stayed 6 nights in Apr 2022
Response from m.elsayed on 4 Nov 2022
Dear Valued Guest, It is our real pleasure and gratitude to receive positive comments from a very important guest like yourself, I am so happy and proud that we succeeded to meet your expectations and we managed to make your recent vacation as enjoyable as ever.Glad to see that in general you were happy with the services you received during your stay with us. We have taken notes of your kind comments and will pass it on to all departments concerned. For your kind information, your comments are of great importance to us, only through your comments, we improve the level of services that our guests receive, and in today’s world this is essential.Once again, I want to thank you for the time spent to write to us and we are looking forward to seeing and welcoming you back again to your second home. Best Regards,Hotel Management

10/10 Excellent

Mohamed

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife really enjoyed the time we spent in this hotel , we liked how there is a big variety of the food and how they keeping the place clean and the staff were amazing , very nice , and the beach was very easy to access , over all the place was amazing.
Stayed 6 nights in Mar 2022
Response from Hotel Management on 25 Mar 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

4/10 Poor

Shoaib, Essex

Travelled with family
Disliked: Staff & service, property conditions & facilities
Beach area/greenery nice but actual building is very tired, tatty and desperate need of a refurbishment including the leaking roof flooding the lobby area?! No Welcome pack/hotel information in room. Electricity went out on the entire resort a few times a day?? No telephones working nor shower hot water in our double connecting room, had to walk 5min each way to reception every time needed speak to staff which was ridiculous - Issues reported but staff were blatantly not interested on rectifying consequently we did not have these essential throughout our stay. Hotel food was excellent, restaurant staff very helpful and prompt but staff on entire resort spoke broken English which created communication difficulties for even the simplest requests. Heated outdoor pool/slides fab for families, not much to do around the hotel but location is good
Stayed 9 nights in Dec 2021
Response from Hotel Management on 11 Jan 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from Hotel Management on 11 Jan 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

2/10 Terrible

Nathaniel, Dulles

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not want to write this but the property disappointed from check in to check out. At check in, they could not find my already paid for reservation and made me wait with my family for one hour while they called some mysterious sales office in Cairo. I showed them my confirmation number and payment receipt via the app to no avail. Finally I contacted Expedia to intervene and the hotel staff checked me in but offered no apology or further explanation on the hour we waited. We got to the room and wanting to freshen up from our travel tried the shower but no hot water. I tried to call the front desk but the hotel phone in our room did not work. No wi-fi either but when I did talk to the front desk later they told me "for wi-fi just come to the reception area" and a service tech told me they were having trouble installing an access point on our wing of the hotel. When another technician came to look at the room phone that did not work, he removed the connector from the wall, sucked on it with his mouth as if his salvia would create connectivity then plugged it back in but still no dial tone. He promised to come back the next day but did not. I asked the front desk three times total about the phone and hot water and each time they promised to send someone to fix and we checked out two days later with nothing fixed. At check out, I asked to speak to a manager and the staff said no managers were onsite (on a Saturday at 9:30am). The entire stay was a disappointment.
Stayed 2 nights in Oct 2021
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Amazing
Stayed 3 nights in Sep 2021
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

8/10 Good

Mahmoud

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Stayed 3 nights in Sep 2021
Response from Otium Pyramisa Beach Resort team on 27 Sept 2021
Dear Mr.Mahmoud, Thank you for choosing us for your stay and for your kind feedback. We will be happy to welcome you again. Best regards

6/10 Okay

Ahmed

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Amazing location for snorkeling
Firstly thanks to have a time for relax. The hotel have amazing location which have a super beach and super two pools, one of them separate from aqua park so nice for relax. The room good but the bathroom design so stupid. No enough COVID-19 precautions, The food so repeated not have creativity but its tast accepted. The complete team not friendly and this is the first time to face this situation that 90% from the team is aggressive but I think there are a problem from top management where this appear in middle management team where they transfer instructions in tough way and can blame them colleagues in attendance of guests. This hotel design with this location worth some changes to be from the best in Hurghada. In total 7/10
Stayed 3 nights in Sep 2021
Response from Otium Pyramisa Beach Resort team on 27 Sept 2021
Dear Mr.Ahmed, thank you for choosing us for your holiday. Thank you for your kind feedback.

6/10 Okay

Mai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from Otium Pyramisa Beach Resort team on 27 Sept 2021
Thank you

4/10 Poor

Anton

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2021
Response from Otium Pyramisa Beach Resort team on 15 Aug 2021
Dear Anton, We would appreciate if you could contact us on guestrelation@pyramisaotium.com to give us more information about your stay at our hotel.

2/10 Terrible

Anton

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2021
Response from Otium Pyramisa Beach Resort team on 15 Aug 2021
Dear Anton, Thank you for sharing your feedback. We would appreciate if you could send us an email to guestrelation@pyramisaotium.com about your experience at our hotel.

2/10 Terrible

mina

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Don't
Don't , I know it's cheap. But they will get u in the hotel with any hidden fees even if you paid for the stay online but they will find anything to charge u for ,if u looking for a nice place with cheap money go to labranda. 3 corner
Stayed 1 night in Aug 2021
Response from Guest Relation Team on 7 Aug 2021
Dear Mina, We are sorry that Hotel did not meet your expectation. Our AI concept clearly written on the page as well as all payable services also shown. We wish you nice holiday! Hotel team

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Guest Relation Team on 7 Aug 2021
Thanks you very much!

8/10 Good

Mohamed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful beach, amazing grounds and swimming pools, courteous staff, this may be the best resort in Sahl Hasheesh except for the food quality and the many stairs to get to the reception and restaurant. The pool is beautiful but not heated
Stayed 2 nights in Apr 2021
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

8/10 Good

mervet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gorgeous but not 5 stars
Stayed 3 nights in Apr 2021
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

10/10 Excellent

Mohamed, Hurghada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except that there are no Ala Carte restaurants. No special treatment for Honeymooners like breakfast in the room or romantic dinner except the free upgrade to a premium room.
Stayed 5 nights in Sep 2020
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

2/10 Terrible

Abd ElRahman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
It was the worst experience ever... My reservation was confirmed and paid but the reception told me that my reservation cancled becuase i am egyptian and they can reactivate my reservation but i have to pay more than double amount i paid or go away without my rights i called hotels.com and after 3 hours of negotiation they make another reservation in another hotel... I have a baby and drove 6 hours from cairo and 4 hours in pyramisa without rest or food or room or any interest i checked in 7 PM at another hotel... Of course without any Compensation.. Please No one deal with them
Stayed 4 nights in Oct 2019
Response from Hotel Management on 27 Nov 2019
Dear Mr. Abd ElRahman, Thank you very much for taking time to provide your comments following your recent stay with us at Pyramisa Hotel Sahl Hasheesh-Hurghada . Thank you to thank you for your critical and valued feedback. We are looking forward to welcoming you once again at Pyramisa Sahl Hasheesh for another memorable vacation. Sincerely, Hotel Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the beach, the location of the hotel was great. What I didn’t like was the food. It can be improved.
Stayed 2 nights in Oct 2019
Response from Hotel Management on 29 Oct 2019
Dear Guests, Thank you for staying at Pyramisa Sahl Hasheesh. We are very glad that you have enjoyed your time with us; it was a pleasure having you. We have rectified the inconvenient issue that you have mentioned and we promise next time you visit you will experience a wide variety of succulent food. We are looking forward to welcoming you once again at Pyramisa Sahl Hasheesh in the near future. Sincerely, Hotel Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
The food was excellent .... and helpful friendly staff The gym could have had earler opening hours, the matress could have been softer and at the time the Wifi was poor (but assures this would be fixed)
Stayed 14 nights in Sep 2019
Response from Hotel Management on 29 Oct 2019
Dear Guests, Thank you for choosing Pyramisa Sahl Hasheesh as your hotel of choice. We are thrilled that you have enjoyed your time at Pyramisa Sahl Hasheesh, it was a pleasure having you.We have rectified the inconvenient issues that you have mentioned so you could experience a better stay next time you visit. We are looking forward to welcoming you once again for another memorable vacation. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad service
The hotel denied an already booked and all paid-for reservation on hotels.com. Hotels.com thankfully relocate me to another hotel and actively helped me to solve this. From the first impression, the service and the cleanliness are horrible.
Stayed 4 nights in Sep 2019
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service
Good, Not Bad
Stayed 5 nights in Jul 2019
Response from Hotel Management on 29 Oct 2019
Dear Guests, Thank you for choosing Pyramisa Sahl Hasheesh as your hotel of choice. We are thrilled that you have enjoyed your time at Pyramisa Sahl Hasheesh, it was a pleasure having you. We are looking forward to welcoming you once again for another memorable vacation. Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my reservation confirmation 2 weeks before my travel dates and suddenly I found out that the hotel is denying all my reservations as it was 4 rooms for 9 adults. And the hotel said that he couldn't accept it though it was prepaid reservation. And when I asked for the reason they told me because expedia are dealing with sub vendor with which the hotel has special deals that he can't dealt with expedia . Actually this hotel and expedia has ruined all our vacation. The worst hotel.ever and the worst expedia deal I have ever made
Stayed 4 nights in Aug 2019
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for your candid review, we apologize that your recent stay did not meet your expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future, so that we can provide a better experience. Best Regards, Hotel Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2019
Response from Hotel Management on 11 Feb 2022
Dear Valued Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, Hotel Management

6/10 Okay

Saied, Qena Egypt

Liked: Staff & service, amenities, property conditions & facilities
The management of the hotel should improved somewhat
Stayed 3 nights in May 2019
Response from Hotel Management on 20 May 2019
Dear Mr. Saied, Thank you so much for taking the time to post a review on your recent vacation spent here with us at the Pyramisa Sahl Hasheesh, we are being grateful for your nice comments concerning our courteous staff and numerous facilities. It was a pleasure having you and we are very glad that you have enjoyed your time. We appreciate your feedback, and we have received the inconvenient issue that you have mentioned to ensure a better stay next time.We are looking forward to welcoming you once again at Pyramisa Sahl Hasheesh in the near future. Sincerely, Hotel Management

2/10 Terrible

hany

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cleanliness room
Not 5star just 3.5 star bad very bad quality of service.
Stayed 4 nights in Apr 2019
Response from hotel management on 23 Apr 2019
Dear Mr. Hany, Thank you for staying at Pyramisa Sahl Hasheesh. We have rectified the inconvenient issue that you have mentioned and we promise next time you visit you will experience a wide variety of succulent food and cleanliness issue will be noticed by us. We are looking forward to welcoming you once again at Pyramisa Sahl Hasheesh in the near future. Sincerely, Hotel Management

4/10 Poor

hany

Disliked: Cleanliness, staff & service, room comfort
Very bad quality of service
Thanks beach bar man and his boss thanks katya at animation but hotel never be 5star just 3.5star bad quality service cleanliness room bad so so expensive for 3.5 star hotel . Never go back again .
Stayed 4 nights in Apr 2019
Response from Hotel Management on 23 Apr 2019
Dear Mr. Hany, Thank you for staying at Pyramisa Sahl Hasheesh. We have rectified the inconvenient issue that you have mentioned and we promise next time you visit you will experience a wide variety of succulent food and cleanliness issue will be noticed by us. We are looking forward to welcoming you once again at Pyramisa Sahl Hasheesh in the near future. Sincerely, Hotel Management

10/10 Excellent

Shweta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
What can I say about this beautiful place & its amazing people! This easily was the best place we've stayed & not just because of one or two reasons. This resort, truly believes in "Taking care of its guests" & does so from the moment you step in, till you step out. And will ensure to give you memories that last a lifetime! The property is spread across a large area, houses a lavish pool, an awesome aqua resort, while also having a private beach. The landscaped property also has some really pretty birds, that wake you in the morning for a very pretty view of the sunrise & the sea. The guys at the reception were great & helped us with a full download of the property & its various details. Special mention to Abd El Rahim for always being available to help us. The food is decent & the staff there were really courteous. The days are typically spent doing various activities by the beach or the pool & that's where the AWESOME Animation team comes in. They are a wonderful bunch of people with crazy high energy at all points of time & are always looking for ways to keep the guests busy and entertained - Be it Yoga/stretching/conducting games like volleyball. Special shoutout to Iryna & Mr. Happy, who were so warm & friendly, that we never thought that this was the first time we met them! I have friends for a lifetime in them! Lastly, special shoutout to the guys at the bar, Sayed & Mohammed, who made us the best drinks & gave us great company! Suggestion: Need WIFI in room
Stayed 4 nights in Mar 2019
Response from Hotel Management. on 23 Mar 2019
Dear Mr.Shweta, It was great to hear from you! We appreciate you taking the time to write a review and give us your feedback. We are happy to hear you enjoyed your stay and spend a pleasant and relaxing holiday with us. Also we are happy to know that you were satisfied with our service . Thank you of course very much for your kind words to our staff who work hard for you to have everything you need and to enjoy your holidays to the fullest. It was an honor to have you with us and we would love to seeing you again and again. Please, be sure that we strive to make every your visit enjoyable as well as special. Kind regards,

8/10 Good

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Hotel Management on 21 Mar 2019
Dear Mr.Amr , Thank you for choosing Pyramisa Sahl Hasheesh as your hotel of choice. We are thrilled that you have enjoyed your time at Pyramisa Sahl Hasheesh.We are happy that we were able to be a welcoming host for you and we will pass your kind comments on to all the staff who work hard at making sure you have everything and get a high level of service from all the team .We are looking forward to welcoming you once again for another memorable vacation. Sincerely,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
None. Required a lot of maintenance and renovations.
Stayed 3 nights in Mar 2019
Response from Hotel Managment on 13 Mar 2019
Dear Thank you very much for taking time to provide your comments following your recent stay with us at Pyramisa Hotel Sahl Hasheesh-Hurghada . We are dismayed to learn that you were not satisfied with the service issues you brought to our attention. Together with the other departments, we will investigates further and consider possible improvement, in our endeavour to meet all of our guests expectation. One again thank you for having shared your valuable feedback and we look forward to welcoming you back and share the improvement with you. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice staff, Amazingly beautiful beach, nice weather, great food.
Stayed 1 night in Jan 2019
Response from Hotel Managment on 6 Feb 2019
Dear sir Thank you very much for taking time to provide your comments following your recent stay with us at Pyramisa Hotel Sahl Hasheesh-Hurghada thank you for having shared your valuable feedback and we look forward to welcoming you back and share the improvement with you. Kind Regards,

6/10 Okay

Hazem

Liked: Cleanliness
Good for familied with kids
Probably the biggest plus was the hotel design and landscaping specially the reception, beach area and the pools (weren't heated though). Rooms are big but can use some maintenance, specially in the bathrooms. Staff was eager to help but lacked training and professionalism. Food quality was acceptable but lacked variety. Dinning areas were nice. The thing I enjoyed the most snorkling just off the hotel beach with multiple amaizing snorkling spots with big colorful fish and corals.
Stayed 4 nights in Dec 2018
Response from Pyramisa Sahl on 1 Jan 2019
Dear Mr.Hazem Thank you very much for taking time to provide your comments following your recent stay with us at Pyramisa Hotel Sahl Hasheesh-Hurghada . We are dismayed to learn that you were not satisfied with the service issues you brought to our attention. Together with the other departments, we will investigates further and consider possible improvement, in our endeavour to meet all of our guests expectation. One again thank you for having shared your valuable feedback and we look forward to welcoming you back and share the improvement with you. Kind Regards,