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Reviews of Pickalbatros Citadel Resort Sahl Hasheesh

5 out of 5
Pickalbatros Citadel Resort Sahl Hasheesh
S Marina Dr, Sahl Hashish Coast, Sahl Hasheeh

Reviews

7.6

Good

Rating 10 - Excellent. 18 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 3 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 7 out of 39 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nurun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best resort I have ever stayed in! During checkin we mentioned that we were having a terrible day because our flight got delayed and basically missed out on a whole day at the resort and the receptionist upgraded us to the royal suite which was AMAZING! Beautiful room we did not want to leave. The whole property is just so beautiful and felt so serene.

8/10 Good

Mina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice resort. It has everything u wouldn't need to go out. Service and staff r great. Food is okay with some restaurants better than others within the hotel
Stayed 5 nights in Aug 2022

8/10 Good

REHAM, Tampa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Design is very beautiful, location on the beach is gorgeous.
Stayed 3 nights in Jul 2022

4/10 Poor

omar

Travelled with family
Liked: Property conditions & facilities
Disliked: Room comfort
bad experience
there are not elevators there and my parents are so old to use the stairs so it was sooo bad experience and the food is so bad
Stayed 2 nights in Oct 2021

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice and clean here. Always a pleasure
Stayed 2 nights in Oct 2021

8/10 Good

Tarek

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
أرجو الاهتمام
رحلة جميلة بس الغرفة غير إللي في الصورة و الترباس كان مكسور و مكنش فيه سليبر ولا برنس و كشف الطبيب ب 2000 جنيه و غير متخصص
Stayed 6 nights in Aug 2021

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

6/10 Okay

Anas

Travelled with family
Disliked: Staff & service
Food very bad on lunch and dinner
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2021

2/10 Terrible

Mohamed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2021

2/10 Terrible

Yousry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a piece of art facility the hotel is amazing but the stuff is rude
Stayed 3 nights in Dec 2020

6/10 Okay

Azeez, Toronto, Canada

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Dec 2020

2/10 Terrible

k.E., Los Angeles, CA

Travelled with family
Disliked: Staff & service, amenities
The employees are extremely unprofessional and treat guest rudely. They even fight among themselves.. very negative energy
Stayed 10 nights in Dec 2020
Response from Ah Barakat on 29 Dec 2020
Dear Mr/ Karim , Warm greeting from Citadel Albatros , Firstly we would like to thank you for your comment . because we caring about all our guests reviews . - The hotel management apologise for all negative comment. - We make the first priority of the next training meeting the stuff behavior and the attitude improvement . Thank you for your feed back and waiting to see you soon

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2020

2/10 Terrible

Ahmed

Disliked: Staff & service
Stayed 4 nights in Dec 2020

10/10 Excellent

Mohamed, Ganer, NC

Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very Nice place to visit but not very suitable fir kids
Stayed 5 nights in Sep 2020

2/10 Terrible

GamalE., Queens, NY

The hotel canceled my reservation 5 hours before I arrived to the hotel when I asked why my reservation is canceled they claimed that because my name is Egyptian and I’m not American so they canceled my reservation. I can’t believe what I heard from the hotel. This is discrimination and I’m Egyptian/American. Yes I’m African American and I am proud to be Egyptian and American. I’m very disappointed of the owner of the hotel Mr. Kamel abu Aly and I think his Egyptian too. I have lost $700 For business air fair with Egypt Air.
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2020

6/10 Okay

Verified traveller

Stayed 4 nights in Dec 2019

10/10 Excellent

Mark, Toronto Canada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel well kept and very clean the service is amazing
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet and clean friendly staff and nice food all day long The view is amazing
Stayed 5 nights in Aug 2019

10/10 Excellent

Shehab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2019

10/10 Excellent

Mohamed, Nour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dream Holiday at Citadel Azure Hotel
Very nice atmosphere , fantastic facility and sea view

2/10 Terrible

Naira

Travelled with group
Personal an der Rezeption mit unzufriedenen Gesichtern 24 Stunden! In keinem anderen Hotel in Ägypten habe ich jemals eine solche Einstellung gegenüber Gästen an der Rezeption erlebt wie in diesem Hotel!
Stayed 9 nights in Apr 2024

10/10 Excellent

Steffi Undine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Unterkunft ist super mit allem was man im Urlaub braucht. Alles top sauber und alle freundlich. Essen war auch super.Unterkunft ist außerhalb , aber man kann ein Taxi im Hotel buchen.
Stayed 7 nights in Jul 2023

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Apr 2022

8/10 Good

Elisabeth von

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Traumhafte Anlage! Das Essen ist wenn überhaupt für ein 3 Sterne Hotel. Das Preis Leistungverhältnis passt überhaupt nicht.
Stayed 1 night in Nov 2021
Response from Mohamed Abdul on 16 Nov 2021
Lieber Gast, Mit freundlichen Grüßen vom Albatros Citadel Hotel Vielen Dank und Respekt für Ihre Bewertung unseres Hotels während Ihres Aufenthalts.Ich hoffe, Sie so bald wie möglich wiederzusehen. Danke und beste Grüße Muhammad Abd-alwahab +201202751576

10/10 Excellent

Tawba

Stayed 4 nights in Jan 2021

8/10 Good

KjellochCarina, Koping

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strand och snorkling var bra. Rummet var stort och luftigt. Maten var bra, det fanns alltid något att äta. Det var många trappor att gå i på detta ställe, så det kanske inte passar rullstolsburna personer. För oss var detta hotell för stort, det var lite opersonligt.
Stayed 7 nights in Nov 2020

10/10 Excellent

Reinhard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Feb 2020
Response from Hotel Management on 25 Mar 2020
Dear Mr. Reinhard, Warm greetings from Albatros Citadel Resort Sahl Hasheesh! By this opportunity we would like to forward you our utmost thanks for issuing such an overwhelming and lovely review regarding your recent stay at our hotel. We are so glad that you enjoyed all our culinary offers and that all our team members served you in a memorable good way Looking forward to welcoming you soon once again at our resort.

10/10 Excellent

Tom, München

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr gutes Restaurantkonzept (A la carte & Buffet, dazu separat Bars und Cafés), stets freundliches und hilfsbereites Personal, herrliche Lage direkt am Meer mit Möglichkeit zum Schnorcheln direkt am Strand, leider etwas außerhalb aber Ausflüge sind immer mit organisiertem Transfer
Stayed 7 nights in Jan 2020
Response from Hotel Management on 25 Mar 2020
Dear Mr. Tom, Warm greetings from Albatros Citadel Resort Sahl Hasheesh! By this opportunity we would like to forward you our utmost thanks for issuing such an overwhelming and lovely review regarding your recent stay at our hotel. Your lovely comments about our facilities and our employees were really touching us and reflecting our continuous efforts to provide our valued guests with the most wonderful and relaxing vacation experience. We are so glad that you enjoyed all our culinary offers and that all our team members served you in a memorable good way Looking forward to welcoming you soon once again at our resort.

8/10 Good

Rinaldo, Italia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto bene . Animazione non all'altezza del resto .
Stayed 7 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, amazing facility, very friendly staff and good food, especially thinking that it is be an all inclusive hotel. Bit please, do not call the "Italian restaurant " Italian, very bad amd nothing was evem close to Italian kitchen. Great was the Tajine!
Stayed 7 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tutto molto bello unica nota dolente che stavano facendo lavori di ristrutturazione...ma visto che siamo in bassa stagione ci sta'
Stayed 7 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L hotel a son propre lagoon, unique et fantastique
Stayed 10 nights in Apr 2019