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Reviews of Baymont by Wyndham Bay City

2.5 out of 5
Baymont by Wyndham Bay City
6285 Westside Saginaw Road, Bay City, MI

Reviews

6.4
Rating 10 - Excellent. 86 out of 511 reviews" "
Rating 8 - Good. 145 out of 511 reviews" "
Rating 6 - Okay. 128 out of 511 reviews" "
Rating 4 - Poor. 73 out of 511 reviews" "
Rating 2 - Terrible. 79 out of 511 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So many close fast food places and the balcony
Stayed 1 night in May 2024
Response from Management on 7 May 2024
Angela, we are thrilled you enjoyed your stay with us at Baymont Inn in Bay City. We look forward to welcoming you back soon!

2/10 Terrible

Donna

Disliked: Staff & service
They didn't refund my deposit even tho I left the room exactly as I found it, they are thieves!
Stayed 1 night in Apr 2024
Response from Karly on 3 May 2024
Dear Donna,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority, and we take what you have shared very seriously. Your review has been shared with management so that appropriate measures can be taken. We hope to see you again.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was quite and close to the interstate
Stayed 2 nights in Apr 2024
Response from Karly on 3 May 2024
Dear Amanda,Thank you for doing our online review. We are delighted to see you enjoyed your stay with us. We hope to see you again soon!

2/10 Terrible

Angela

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am very unhappy with my stay I was going to ignore the fact that there was dirty bedsheets, with dirt all over them, and also pissed stains all over. and the ones I was given to put on after I notify them more even the right sheets that I needed then checking out the next day I was charged $10 of my deposit because my six year old son got pizza sauce on a hand towel.
Stayed 1 night in Apr 2024
Response from Management on 16 Apr 2024
Angela, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Stevan

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was in terrible condition luckily we brang cleaning materials with us.broken toilet seat grungy shower holes in wall ac unit very dirty
Stayed 3 nights in Apr 2024
Response from Management on 16 Apr 2024
Dear Stevan, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Jenna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Karly on 12 Apr 2024
Jenna,Thank you for the review. We hope to see you back again soon.

2/10 Terrible

Andrew

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The place is run down and doesn’t even look like there was an attempt to clean it. Massive amount of dead bugs in light fixtures. Water stains visible in lobby and hallways along with missing parts of the ceiling and rotted wood showing. Upon reaching our room we were greeted with an open door ( the lock was holding the door open ) black gunk and hair in the bathtub, and a glass sliding door that was missing its handle/lock. The door opened freely just from grabbing the glass and moving it. I’m sure we could have found more things wrong with it if we stayed in the room for more than a minute, but naturally we walked out, got our security deposit back and left. The building should be condemned and scheduled for demolition.
Stayed 1 night in Mar 2024
Response from Management on 19 Mar 2024
Andrew, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 12 Mar 2024
Sarah, We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

8/10 Good

Eran

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Management on 12 Mar 2024
Eran, we are thrilled you enjoyed your stay with us at Baymont Inn in Bay City. We look forward to welcoming you back soon!

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are terrific; very accommodating, friendly, and professional. Its obvious that renovations are happening. Exceptional value for the price.
Stayed 3 nights in Mar 2024
Response from Karly on 7 Mar 2024
Dear Eric,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
KFC and Taco Bell very close
Stayed 1 night in Feb 2024
Response from Management on 5 Mar 2024
Brad, we are thrilled you enjoyed your stay with us at Baymont Inn in Bay City. We look forward to welcoming you back soon!

4/10 Poor

Brittney

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
When I woke up in the morning I could hardly move because the bed was so bad on my husbands and Is back. The blankets had holes and were extremely thin. Had to go to the store to buy on to keep warm. Also the ice machine was broken. Someone also broke into my car and stole somethings!! And this rating site sucks!
Stayed 2 nights in Mar 2024
Response from Management on 4 Mar 2024
Dear Brittney, we are sorry to hear about your negative experience with us. Please reach out to us to make things right.

8/10 Good

Adriane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the beds and floors!
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
Adriane, we're glad you enjoyed your stay at Baymont Inn by Wyndham in Bay City. We appreciate your review, and look forward to seeing you again soon!

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for. There's a surprise $50 deposit at check-in that is "company policy" and not shown anywhere I could find in the booking information against a $55 per night room. Breakfast is later on the week-ends but a sign is posted saying it's at 7am instead of 6. However at 7am there was still no breakfast available. By 10 after there was some very limited offerings. We are in motels/hotels only about 30-40 nights per year so we travel but not a ton. That being said, this was the worst we've seen or experienced in years and the only one I was compelled to write a review about. Buyer beware on this one
Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Dear Kevin, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Charles

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trouble place
They had to keep giving me new rooms as the doors would not open the second room door only opened up the the managers key card and it wasn’t cleaned at all inside the room the worker said I could still use the room but I would have to clean it and if I left my room I would have to leave my door open or wait for someone to let me back in it. I told them no I will just take my money back please and go to a different place. I was told I would not be getting my money back so I was put into a different room and told not to leave the room or I would not be allowed back in the hotel. I will not be going back to this hotel ever again.
Stayed 1 night in Feb 2024
Response from Management on 4 Feb 2024
Dear Nicholas, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Sparkle

Stayed 1 night in Jan 2024
Response from Karly on 20 Mar 2024
Dear Sparkle,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service
Nothing fancy, but nice and clean, and the staff was very friendly and helpful. Limited breakfast choices.
Stayed 2 nights in Jan 2024
Response from Management on 31 Jan 2024
Dear John, We are delighted to know that you enjoyed a great stay at our hotel. We strive to give all of our guests the finest service possible. Your review is an affirmation of our efforts, which encourages us to continue doing our best for you. We hope that you will return soon!

2/10 Terrible

Nicholas

Disliked: Cleanliness
Smh
Stayed 1 night in Jan 2024
Response from Management on 31 Jan 2024
Dear Nicholas, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Stephen

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on 19 Jan 2024
Stephen,Thank you for taking the time to leave a review. We appreciate it and hope to see you back soon!

4/10 Poor

Nicholas

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Karly on 18 Jan 2024
Nicholas,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

2/10 Terrible

Ethan

Stayed 3 nights in Jan 2024
Response from Management on 4 Feb 2024
Dear Ethan, We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 9 Jan 2024
Dear Joshua, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

4/10 Poor

Kerry

Stayed 1 night in Dec 2023
Response from Karly on 4 Jan 2024
Kerry,Thank you for sharing your feedback.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 1 Jan 2024
Dear George, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bay City
It was good but breakfast wasn't until 10am a couple days as they said.
Stayed 3 nights in Dec 2023
Response from Management on 1 Jan 2024
Dear Laura, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience and thank you for letting us know about your inconvenience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

10/10 Excellent

Jeneanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
O really like this property it’s cheaper on the budget but worth it. It’s close to other food options its center ally located. Pet friendly, and the staff is really nice and hard working
Stayed 2 nights in Dec 2023
Response from Management on 31 Dec 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Dear Joshua, Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprise! No pool
Stayed 1 night in Dec 2023
Response from Management on 31 Dec 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

2/10 Terrible

Timothy

Business traveller
Disliked: Property conditions & facilities
Woke up to a cockroach on the ceiling. Great...
Stayed 1 night in Dec 2023
Response from Management on 24 Dec 2023
Thank you for taking the time to provide valuable feedback about the issues you had. We are looking into this and will get it corrected right away. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 24 Dec 2023
Thank you for choosing us. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to Baymont Inn & Suites in the near future.

10/10 Excellent

Darwin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 12 Dec 2023
Dear Darwin,Thank you so much for taking the time to do our online survey. We are so happy to see the 10/10 review! We strive to meet the expectations of our guests. We hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on 5 Dec 2023
Scott, we appreciate you for taking the time to tell us about your experience at Baymont by Wyndham Bay City. It is always a pleasure to receive positive feedback.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and on the first floor
Stayed 1 night in Nov 2023
Response from Management on 30 Nov 2023
Christina,Thank you so much for the 5/5 review. We really do appreciate it!

4/10 Poor

Ashlee

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Management on 30 Nov 2023
Ashlee,Thank you for the review.

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Management on 10 Nov 2023
Thank you for the review.

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice updates, clean and fresh, quiet, comfortable bed and pillows. Nice stay.
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Claudia,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

6/10 Okay

Ronnie

Travelled with group
Disliked: Amenities
Thin walls , smelly room , continental breakfast was a joke , lots of permanent residents, shower didn’t drain , You gets what you pay for .
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Dear Ronnie,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

10/10 Excellent

Leslie, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was just off highway , cost effective, some dining options available
Stayed 3 nights in Oct 2023
Response from Management on 10 Nov 2023
Dear Leslie,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

10/10 Excellent

myer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom & room had been remodeled & was like new.
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Dear Myer,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

2/10 Terrible

Alison

Stayed 2 nights in Oct 2023
Response from Management on 10 Nov 2023
Alison,Thank you for the review.

4/10 Poor

Gary

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Property is run down
Room was confortable and clean, but the property is run down. Stayed 4 nights but there was No maid service. Breakfast was minimal. The first morning there was an apple, waffles, 2 kinds of cereal, milk coffee and juice. The second day there were bagels and youghert added
Stayed 4 nights in Oct 2023
Response from Management on 10 Nov 2023
Dear Gary,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Miranda

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Management on 10 Nov 2023
Dear Miranda,Thank you for the feedback.

2/10 Terrible

Grace

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Management on 10 Nov 2023
Dear Grace,We sincerely regret to know that your experience was not as positive as expected. We have taken note of this to make sure we do better than ever for future guests. We hope to see you again.

6/10 Okay

Mary Ann

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The floor was dirty. I actually went and bought windex and paper towels to clean the windows. The gentleman at the desk was helpful..showed us where a working ice machine was located when another didnt work. Toilet wasnt working well. Brought in a plunger just in case. Wasnt impressed with the facilities. No bread, pastries, or fruit were available. We did have waffles.
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Dear Mary Ann,Thank you for taking the time to share your valuable feedback ! Please know we want to provide every guest with a clean, comfortable, well-maintained stay here, and we sincerely apologize your accommodations did not meet your expectations. Your comments and concerns will be communicated to our team so we can work on addressing these issues. We hope you consider staying with us again.

8/10 Good

Tonia

Travelled with group
Liked: Staff & service, property conditions & facilities
Needs better Housekeeping
Windows and TV were filthy, lights had buildup of dust, towels and washcloths were badly stained. Asked the front desk for towels and washcloths because there was only enough for one person in our room, he brought the towels and said he would bring the washcloths when they were done washing them… he never did. AC barely worked and the freezer needed defrosted bad.
Stayed 2 nights in Sep 2023
Response from Management on 10 Nov 2023
Dear Tonia,Thanks for the stay and the feedback. I sincerely regret all the inconveniences, and we will definitely work on your observations. You can expect a further improved stay next time. Please visit us again.

2/10 Terrible

Roxana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run down , dirty, drug deals going down , AWFUL PLACE - DO NOT BOOK THIS PLACE!!!!
Stayed 1 night in Sep 2023
Response from Management on 10 Nov 2023
Dear Roxana,We are sorry your stay was not up to our high standards. We will make every effort to ensure we do better in the future. Thank you for taking the time to leave a review. We hope to see you again soon.

4/10 Poor

Richard

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
would never stay at Baymont again, The kitchen area was dirt, I would never eat there. I didn't expect a 4.-star room but something a lot better This place really needs a good cleaning inside and out. Tried to check out the next morning around 9:00 am and had to pay a cancelation fee the same as the room cost Never NEVER again
Stayed 2 nights in Sep 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice but low on amenities and they were doing a remodel so i had no access to my patio or view out my window.
Stayed 3 nights in Sep 2023
Response from Management on 6 Sept 2023
Christopher, we appreciate your feedback. We are sorry for any inconvenience we caused during your stay, we do hope you will consider staying with us in the very near future.

10/10 Excellent

Bronson

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location while attending events and activities with Sag Chip.
Stayed 1 night in Aug 2023
Response from Management on 10 Nov 2023
Dear Bronson,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us the 5/5 rating. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. Hope to see you again soon!

8/10 Good

Jenn, two rivers

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was updated and bed was extremely comfortable
Stayed 2 nights in Aug 2023
Response from Management on 6 Sept 2023
Thank you for your feedback!