Room, 1 King Bed | Hypo-allergenic bedding, desk, iron/ironing board, free cots/infant beds
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Reviews of Garden Plaza Hotel

2.5 out of 5
Garden Plaza Hotel
129 Pehle Avenue, Saddle Brook, NJ

Reviews

4.6
Rating 10 - Excellent. 109 out of 997 reviews" "
Rating 8 - Good. 116 out of 997 reviews" "
Rating 6 - Okay. 180 out of 997 reviews" "
Rating 4 - Poor. 187 out of 997 reviews" "
Rating 2 - Terrible. 405 out of 997 reviews" "

4.6/10

Cleanliness

5.4/10

Staff & service

4.4/10

Amenities

4.2/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018

2/10 Terrible

Edurne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is shutdown
The Hotel had been shut down a couple of days before arriving and we weren't notified by Hotels.com or the Hotel itself.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room door handle broke off. Shower had rust stains. Some mold on carpet by shower.
Stayed 2 nights in May 2019

4/10 Poor

andre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upset
Went to the hotel and it was shut down never was notified until we reach the hotel on Saturday. Was shut down since Monday as per the police who rode by
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude and unprofessional guest services. The room we got was in a horrible condition; the bath tub was constantly flowing, there were toothpaste spots in the sink, hairs on the bathroom tiles, no bed comforter... Our room even got flooded during the night and they refused to give us any sort of compensation whatsoever. DO NOT recommand this hotel!!!
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2019

8/10 Good

Tammi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip
Clean room with very comfortable bed and hot shower. Short walk for food (4 minutes) but nothing in hotel but vending machines. Very nice staff and helpful. No checking in early. Gotta wait till 3.
Stayed 1 night in May 2019

2/10 Terrible

Carolina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
It was terrible terrible terrible, will NEVER STEP FOOT THERE
Stayed 2 nights in May 2019

6/10 Okay

Ashley

Disliked: Staff & service, property conditions & facilities
False advertising
pool out of order no blow dryer flooded front desk was having personal call and checking people in . House keeper walked in while I was naked ... even with the do not disturb sign on door.
Stayed 2 nights in May 2019

6/10 Okay

Miguel

Stayed 1 night in May 2019

2/10 Terrible

Dawn

Disliked: Property conditions & facilities
In major need of an overhaul!
This hotel is in need of a MAJOR renovation. Or just knock it down and start all over. The walls are crumbling, the toilets and faucets run constantly, bed linens had cigarette burns and stains, no phone in the room to call the front desk, everything is falling apart. With all that being said, my room did feel clean. It's just in really bad shape. The front desk staff were a joy to deal with however.
Stayed 1 night in May 2019

2/10 Terrible

Aly

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a mess from the inside to the outside. The pool isn’t open on the weekend, which sucks. The hotel rooms smell like cigarettes and the rooms are unsanitary. Locks didn’t work properly, whater stains everywhere, weird stains on the sheets, and the toilet didn’t have a seat. The employees were very nice and understanding but the hotel itself was a big unsatisfactory and unsanitary mess. This hotel need some serious remodeling if it wants to stay in business.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love to go there , close to all transportation and close to supermarket and mall
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
My room was cancelled when I got there to check in after driving hours to get there. I had to argue for a room and for five people got one bed so some of us had to sleep on the floor. We couldn’t even get extra pillows. The nine smoking section reeked of cigarettes anyway. No fridge in room, toilet didn’t flush, I was extremely disappointed but was happy we literally only had to sleep there and leave 😡
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
Need restauration its too old, poor clean, and the bed in my room bad
Stayed 1 night in May 2019

2/10 Terrible

Tatiana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The property was dirty. Everything look nasty and dirty
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
The elevators are always broken had to walk seven flights of stairs
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Convenience to and from metlife was a plus. Really does help.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here because it was close to my daughters’s dance competition venue..After walking in to a smelly lobby, I was given a room key only to walk into an already occupied room..I went to front desk and the girl didn’t really seemed phased, we get handed another room, the room smelled awful, and the bathroom was disgusting, I luckily brought cleaning supplies and I cleaned the dirty tub...after a few hours a received a call that my room was cancelled..in which I answered that I was already checked in. And the girl said “oh, my bad” Overall I’d never stay here again! It was gross!
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

4/10 Poor

C.

Travelled with family
Disliked: Cleanliness
It’s not very clean and it’s falling apart. We did not want to use the shower. The staff are nice and are doing the best they can with it.
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I liked that our room had a balcony, although there was no screen door and the glass door was off its tracks which made opening and closing a little difficult. Speaking of doors, the bathroom door was kind of broken. The comforters had cigarette burns, and the bath towels had stains/hair. I found someone's leftover trash under the bed. The beds were fine and the lamps worked. The room is pretty spacious and did not smell as bad as I was expecting (for being a smoke room).
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel itself had an off smell the left side of the elevator is the only one that works, when I got into my room the tub was stained yellow with black holes in it. The knob part of the shower was falling off and the faucet was leaning off of the wall. The tv kept freaking out which made it almost impossible to watch. I was just utterly disappointed and if I had the chance I would definitely choose against this hotel.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in May 2019

4/10 Poor

Rick, California

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This place was just not well cared for. Dirty. Bath could not be fully turned off. Toilet constantly ran. Elevator took forever when working. A party down stairs went on until 4am. Participants arguing. Music blasting and vibrating through at least up to the second floor. Staff was nice enough but seemed as about as interested in doing their job as management was at providing a nice property. Would not return.
Stayed 5 nights in May 2019

6/10 Okay

Ruben

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a Very quiet and relaxing property and I enjoy it
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

2/10 Terrible

Kecia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good to stay there
This hotel need to upgrade on everything inside and out is not convenient for the traveling people that comes there
Stayed 1 night in May 2019

6/10 Okay

A., NJ

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Practical for the price and easily accessible from highways and main roads. Property is in need of some maintenance and updating. Rooms should by standard include microwaves and mini-fridges. Sheets and bedding should not be kept in circulation if stained or marked. Staff was friendly and helpful. Loved that there is a dunkin donuts nearby.
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
The bed skirt was soiled. It was pretty disgusting to see that.
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
No cups in room. Had to pay $5 for toothbrush and paste. Bathroom had a leaky tub pipe.
Stayed 1 night in May 2019

4/10 Poor

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again at the Garden Plaza
The hotel was very problematic. The brass railing to go from the street to the lobby was so loose that I dared not use it for fear of falling. The overall hotel was in very poor condition. The elevators had damage and graffiti on the walls. The hallways were dimly lit and had patched walls. The room was tidy, but there was no shampoo, there were no cups. A coffee maker sat on a small table, but there was nothing to make or drink from. The bedroom walls had large drywall patches and the door frame looked like I’d had been kicked in by police.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
It was good
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy and dirty in blankets, room, and floors, elevators.
Stayed 3 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Shower didn’t work. When I check in they didn’t have cribs or extra bed for kids as they said they ll provide on website. Cleaning was horrible
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is dirty all over, old and very poor condition to welcome customers. I was very disappointed with the room, bath, elevators, what a disaster. 😱
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was skeptical about this place because of the price. I was quite pleased with my stay. Room was clean and the bed was comfortable. I’m not sure if there is anything more important than that.. The receptionist was courteous and the room was quiet.
Stayed 1 night in Nov 2018

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So disgusting I had to clean the room myself had left over hair on the tube from previous people the bed was dirty everything was just disgusting never coming back
Stayed 1 night in May 2019

4/10 Poor

N/a

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bed smelled like pee. I was not happy. Never going again
Stayed 1 night in May 2019

10/10 Excellent

Edna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019