Restaurant

Reviews of The Fort Sutter Sacramento, Tapestry Collection by Hilton

3.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 601 out of 809 reviews" "
Rating 8 - Good. 131 out of 809 reviews" "
Rating 6 - Okay. 45 out of 809 reviews" "
Rating 4 - Poor. 12 out of 809 reviews" "
Rating 2 - Terrible. 20 out of 809 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Jacob

Travelled with group
Liked: Cleanliness, staff & service, amenities
The accessibility of the accessible room is questionable. Expedia advertised a roll in shower. There was a lip on the shower so it was inaccessible to wheelchair users. There was also no shower bench or chair. Just grab bars. The wait staff at the bar was so friendly, accommodating and helpful.
Stayed 1 night in May 2024

10/10 Excellent

No

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for my best friends bachelorette evening. It was perfect in every way. The staff was amazing!
Stayed 1 night in Mar 2024
Response from Customer Service on 22 May 2024
No, The Fort Sutter Hotel Sacramento is delighted to hear that your best friend's bachelorette evening was perfect. The team members appreciate your kind words and are thrilled that they contributed to your memorable experience. We're looking forward to welcoming you back for more special occasions!

10/10 Excellent

Pamela

Enjoyed the whole experience. Will stay there again, also very close to medical appt. Good parking.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 May 2024
Pamela, The Fort Sutter Hotel Sacramento Tapestry Collection is delighted to know you enjoyed your stay with us. It's wonderful that our convenient location and parking made your visit even better. We look forward to welcoming you back soon!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel. We will definitely return on our next trip
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Richard,Thank you for your wonderful feedback! The Fort Sutter Hotel Sacramento Tapestry Collection is thrilled you enjoyed your stay. We're looking forward to welcoming you back on your next trip.

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Courteous staff.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Tyler, thank you for your lovely feedback about The Fort Sutter Hotel Sacramento Tapestry Collection. The team members appreciate your kind words about the cleanliness and their courteous service. We hope to welcome you back soon!

8/10 Good

Danny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Danny, it's great to hear that you found The Fort Sutter Hotel Sacramento to be exceptionally clean. We appreciate your feedback and hope to host you again in the future.

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Pay for parking is in the public parking garage around the corner.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Monica, thank you for sharing your experience at The Fort Sutter Hotel Sacramento Tapestry Collection. We're glad that the check-in process was effortless for you. While we understand parking in the nearby public garage might not be the most convenient, it does ensure a secure spot for your vehicle. We hope to welcome you back for another pleasant stay.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 7 May 2024
Hello Robert, it appears there wasn't specific feedback provided alongside your rating. We value your opinion and would appreciate understanding more about your experience. Feel free to reach out with what could have been improved. We strive to ensure each guest has an exemplary stay and your insights can help us work towards this goal.

10/10 Excellent

Michelle

Stayed 1 night in May 2024
Response from Front Office Supervisor on 26 May 2024
Thank you Michelle, for taking the time to give us this great review. We are so glad that you enjoyed your stay with us. We hope you consider us again in the future when visiting Sacramento.

10/10 Excellent

Cheryl Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, we’ve stayed here before when our sister was in the hospital across the street, it was amazing, the only thing that surprised me is that there is no microwave in the room which is a bit of an inconvenience.
Stayed 3 nights in Apr 2024
Response from Front Desk Team on 1 May 2024
Thank you, Cheryl Ann, for taking the time to write us a review. We appreciate your feedback and hope you stay with us again.

8/10 Good

Cleve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Cleve, it's great to see you had a positive experience at The Fort Sutter Hotel Sacramento Tapestry Collection. We hope that during your next visit, we can make your experience even better. Please do not hesitate to let us know how we can achieve that. We're looking forward to your return.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Team on 22 Apr 2024
Thank you, Gabriel please consider again!

10/10 Excellent

Jamie

Stayed 1 night in Apr 2024
Response from Customer Service on 11 May 2024
Thank you for the fantastic rating, Jamie!It's outstanding you had such a wonderful experience at The Fort Sutter Hotel Sacramento Tapestry Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Kaewta

Good
Stayed 1 night in Apr 2024
Response from Front Desk Team on 15 Apr 2024
Thank you Kaewta, please reach out us so we can make sure your next stay with is excellent. We greatly appreciate you staying with us!

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, ambience and staff. Food and cocktails are top notch.
Stayed 1 night in Apr 2024
Response from Front Desk Team on 12 Apr 2024
Please stay with us again! Thak you for your feedback Brent.

10/10 Excellent

Patrick

Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 28 Apr 2024
Thank you Patrick for taking the time to write us this review. We are so glad that you enjoyed your stay with us. We hope you consider us again in the future when visiting Sacramento.

2/10 Terrible

Ma Guadalupe

Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 6 Apr 2024
Good Morning,Thank you for taking the time to write this review. We are sorry to hear that you did not enjoy your stay with us. If you do not mind reaching out to the hotel and give us a little more information so we can better your stay next time, that would be greatly appreciated.

10/10 Excellent

Margaret

Stayed 2 nights in Mar 2024
Response from Front Desk Team on 22 Apr 2024
Thank you for your response and perfect score!

10/10 Excellent

Maria

Stayed 1 night in Mar 2024
Response from Front Desk Team on 22 Apr 2024
Thank you Maria for a wonderful review!

10/10 Excellent

Lynh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night to pass by on our way home but it was a very friendly very nicely appointed hotel. Beds were comfy!
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 30 Mar 2024
Thank you Lynh for taking the time to write this review. We are so glad to hear that you enjoyed your stay with us at The Fort Sutter Hotel. We hope you consider us again in the future when visiting Sacramento.

8/10 Good

Fady, renton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was pretty good
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on 29 Mar 2024
Thank you Fady for taking the time to write us this review. We are so glad to hear that you enjoyed your stay with us. We hope you consider us again the in the future when visiting Sacramento

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 29 Mar 2024
Thank you Andrew for taking the time write us this review. We are so glad that you enjoyed your stay with us. We hope you consider staying with us again.

10/10 Excellent

Ji

Great!
Stayed 1 night in Mar 2024
Response from Front Desk on 17 Mar 2024
Hi Ji, thank you for the 5 out of 5 rating! We appreciate your business with us, come visit us again soon!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk Team on 18 Mar 2024
Thank you for writing us a wonderful review!

10/10 Excellent

jill

Stayed 1 night in Mar 2024
Response from JuVae on 4 Apr 2024
Dear Jill, we appreciate your feedback and look forward to seeing you again in the near future. We are glad you enjoyed your stay here at The Fort Sutter Hotel.

10/10 Excellent

Shelsi

Stayed 1 night in Mar 2024
Response from Front Desk on 25 Mar 2024
Thank you Shelsi for the 5-star rating. We enjoyed having you here with us and hope to see you back here again soon.

2/10 Terrible

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you for your recent stay with us Angela, we appreciate your feedback and hope you can consider us again in the future, we apologize for any inconvenience you may have experienced at our hotel.

8/10 Good

Oren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Front desk on 29 Feb 2024
Thank you for your 8/10 rating! We appreciate your business with us, We hope to see you again soon!

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 28 Feb 2024
Thank you for staying with us Julie!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Desk Team on 25 Feb 2024
Thank you for your recent stay with us, please stay with us again!

10/10 Excellent

Steven, LACEY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite hotel in Sacramento!
Stayed 3 nights in Feb 2024
Response from Front Desk Team on 25 Feb 2024
Thank you, Steven, for a wonderful review, we appreciate your time and hope you return!

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great location and beautiful property. The concierge was friendly and welcoming. The cafe was a hit with my girls.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 17 Feb 2024
Thank you for an amazing review, please join us soon again!

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk very nice. The room is very clean and the restaurant was awesome.
Stayed 1 night in Feb 2024
Response from Sosa on 16 Feb 2024
Thank you, Patrica, for your response, we appreciate your feedback!

10/10 Excellent

jamellh

Liked: Cleanliness, staff & service, property conditions & facilities
Our front desk experience was great. He was super friendly and helpful.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 11 Feb 2024
Thank you for your stay with us and for taking the time to write us a review, we really appreciate it! - Stay with us again soon!

10/10 Excellent

Patrica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on 9 Feb 2024
Thank you for the 10 out of 10 rating. We appreciate your business and would love to see back here again soon. Safe travels!

10/10 Excellent

Liam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good vibe, nice people.
Stayed 4 nights in Nov 2023
Response from Front Desk Team on 7 Feb 2024
We appreciate your kind words and feedback Liam!

6/10 Okay

Tawni

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like this hotel (staff was friendly and helpful) but when I wanted to heat up some water for tea (and they have tea bags right there by the Keurig coffee maker) there was NO way to do that. How can a nice (and somewhat expensive) hotel not have a microwave in the rooms? Why provide tea bags if the customer can't use them? I had to go down (I was already in my pajamas, so I had to get dressed again) to the lobby and the front desk person went over to the restaurant to heat up water for me. How inconvenient for her and me. Plus, I had a food item I'd brought with me that needed to be heated before eating, and I couldn't do that either.
Stayed 2 nights in Feb 2024
Response from Front Desk on 9 Feb 2024
Hi Tawni, Thank you for your most recent stay with us at the Fort Sutter Hotel. We apologize we did not meet your expectations during your stay. We will definitely take this into consideration and see how we can make this matter more convenient for our guest's future stay. Thank you for your positive feedback as well. I am happy the front desk staff was able to accommodate you with heating up your food items and getting you hot water. We hope to see and hear back from you again soon. Safe travels.

10/10 Excellent

Jalisa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it !!!
Stayed 1 night in Feb 2024
Response from Front Desk Team on 7 Feb 2024
Jalisa, we appreciate you and wish you the best! Please stay with us again if your travels bring you back!

6/10 Okay

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place; strange neighborhood
The hotel was comfortable but the neighborhood was strange. Large bus yard directly across the street.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 4 Feb 2024
Thank you for your feedback Louise, please consider us again..

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 31 Jan 2024
Thank you for the 10 out of 10 rating! We appreciate your business with us!

10/10 Excellent

jake

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could’ve stayed longer
It was really pleasant, but short. I regret getting into Sacramento so late because I didn’t get to enjoy all of the things this hotel had to offer. Loved the parking, the cafe, and the room
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 28 Jan 2024
Jake,Thank you for your recent stay with us. We are so glad to hear you enjoyed our hotel. We hope you consider us again in the future when visiting Sacramento.

8/10 Good

Haden

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of no parking
The hotel itself is nice, clean and in a good location. The parking, however, is a problem. Make note there is no parking at this hotel. A public garage next door (that fills up with hospital workers during the day) offers parking with no in and out privileges, otherwise I was told I could find metered street parking until 8am before I had to move the car. Not ideal, I would not have chosen this hotel had I known that.
Stayed 3 nights in Jan 2024
Response from Front Office Supervisor on 28 Jan 2024
Haden,Thank you for your recent stay with us. We are so glad to hear you enjoyed our hotel. We hope you consider us again in the future when visiting Sacramento.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Jan 2024
Response from Front Office Supervisor on 28 Jan 2024
Edward,Thank you for your recent stay with us, we are so glad to hear you enjoyed your stay. We hope you consider us again in the future.

10/10 Excellent

Autumn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
Thank you Autumn, for the 10 out of 10 rating! We greatly appreciate your business and hope to see you back soon! Safe travels and enjoy your day.

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Front Desk on 20 Jan 2024
Thank you Dale, for the 5-star review. We appreciate your business with us and hope to see you back soon! Safe travels.

10/10 Excellent

Richard

Stayed 1 night in Jan 2024
Response from Front Desk on 20 Jan 2024
Thank you Richard, for the 5 out of 5-star rating! We appreciate your business and hope to see you back soon! Safe travels!

8/10 Good

Boris

Liked: Cleanliness, staff & service
The property overall is good I rented this suite which was like a small apartment the only minuses were the heaters sounded like a tank is driving by and shower was having an issue with the water pressure. The water pressure was very very low.
Stayed 1 night in Jan 2024
Response from Front Desk on 20 Jan 2024
Thank you Boris, for your 4-star rating and detailed review. I will definitely bring this info to the engineer's attention and have that fixed right away! Please give us a call at the Front desk so we can gather more info regarding your stay.

10/10 Excellent

Gary

Stayed 1 night in Jan 2024
Response from Front Desk Team on 7 Feb 2024
Thank you Gary for a wonderful review, we hope you stay with us next time!

8/10 Good

Lakisha

Stayed 1 night in Jan 2024
Response from Front Desk on 17 Jan 2024
Thank you Lakisha, for the 4 out of 5-star rating. We always appreciate your business with us. We do hope you enjoyed your stay and hope to see you back soon!

8/10 Good

Julia

Stayed 2 nights in Jan 2024
Response from Font Desk on 2 Feb 2024
Thank you Julia for the 4 star rating! We hope you enjoyed your stay with us and would love to see you back soon. Safe travels.