Reception

Reviews of Embassy Suites by Hilton Sacramento Riverfront Promenade

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 732 out of 1112 reviews" "
Rating 8 - Good. 185 out of 1112 reviews" "
Rating 6 - Okay. 78 out of 1112 reviews" "
Rating 4 - Poor. 55 out of 1112 reviews" "
Rating 2 - Terrible. 62 out of 1112 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Liked: Cleanliness
Great place
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 15 Apr 2024
Thank you for taking the time to rate your stay with us, Anthony! It was our pleasure to have you with us and hope to have you with us again, soon! Safe travels!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 14 Apr 2024
Thank you for taking the time to rate your stay with us, Mary! It was our pleasure to have you with us. Safe travels and we hope to see you again, soon!

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent base from which to explore Sacramento on foot. Suite was great for the three of us. Very polite and engaged staff. Morning complimentary breakfast was excellent with lots of choices. Happy hour a nice way to wind down in the afternoon. Only nit was blanket for pull out couch could have used a cleaning. Would definely go back at this price point.
Stayed 2 nights in Apr 2024
Response from Jenn H Embassy Suites on 13 Apr 2024
Thank you so much for your kind words about your stay with us, Keith! It was truly our pleasure to have you with us! We strive to provide the utmost in hospitality for our valued guests and are proud our staff made such a great impression on you! Safe travels and we hope to see you again, soon!

10/10 Excellent

Sarah

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 9 Apr 2024
Thank you so much for taking the time to rate your stay with us, Sarah! It was our pleasure to have you with us and hope to see you again soon! Safe travels!

10/10 Excellent

Pei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another hotel for the books. This place was a great location to old sac as well as the capital. The kids enjoyed the indoor pool however in my opinion the pool water looked very dirty. The hotel staff were wonderful and very helpful. This was the only hotel out of 5 hotels we stayed at that officer complimentary drinks and snacks from 5:30-7. That was a big plus for us as we were traveling to different locations throughout California. They have the best customer service here. Will definitely come back. Even thought I gave 5 stars only downfall is parking is across the hotel. Or you can valet for 36 dollars.
Response from Jenn H Embassy Suites on 9 Apr 2024
Thank you, Pei, for taking the time to share your feedback regarding your stay with us! We are so happy you enjoyed our hotel and our staff!! It was our pleasure to have you with us and we hope to have you back with us again, soon! We will definitely take your comments into consideration, as well! Safe travels!

10/10 Excellent

jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 5 nights in Apr 2024
Response from Jenn H Embassy Suites on 8 Apr 2024
Thank you for taking the time to share your feedback regarding your stay! It was our pleasure to have you and we hope to see you again soon! Safe travels!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the convenience and walking distance to the Golden 1 Center. Staff was helpful and friendly. Room was clean and spacious. Bed was comfortable Definitely would recommend!
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 8 Apr 2024
Thank you, Lisa, for your very kind words about your stay with us! It is our goal to provide the utmost in hospitality for all of our guests and it was our pleasure to have you. Safe travels and we hope to have you with us again soon!

10/10 Excellent

mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nearly-perfect service, noce roo.s, great amenities, all set next to the river and picturesque bridge. Just lovely.
Stayed 2 nights in Apr 2024
Response from Jenn H Embassy Suites on 8 Apr 2024
Thank you so much, Mark, for your kind review about your time with us at Embassy Suites! It was our pleasure to have you with us. Safe travels and we hope to see you again soon!

10/10 Excellent

Sao

Travelled with family, Travelled with family and small children
Helpful and informative staff.
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 8 Apr 2024
Thank you for taking the time to share your feedback regarding your stay with us! It was our pleasure having you and we hope to see you again, soon!

10/10 Excellent

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean and great service.
Stayed 2 nights in Apr 2024
Response from Jenn H Embassy Suites on 8 Apr 2024
Thank you, Juan! We appreciate your time to provide your feedback regarding your stay with us. We wish you safe travels and hope to see you again, soon!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jenn H Embassy Suites on 8 Apr 2024
Thank you for taking the time to rate your stay with us, Danny! It was our pleasure to have you and we hope to have the opportunity to have you with us again soon! Safe travels!

6/10 Okay

Brevan

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Keurig in my room had old moldy water in it and explained the odd smell in the room. Although I saw there was a charge of $35 for parking I dont understand why, there is no onsite parking and valet told us they were closed although they were clearly helping other peopl. Valet agent told us to park in the parking garage across the street so we parked and Paid for our own car at the parking garage across the street. In total we paid $75 for parking, thats including the $35 i had to pay the hotel for having no parking -_-
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 3 Apr 2024
Thank you for taking the time to share your experience with us, Brevan! I am very sorry about the Keurig, I have let my housekeeping supervisor know about that, so thank you for letting us know! It is our goal to provide the utmost in hospitality and a clean, comfortable stay for our guests! With regard to our valet, once our garage has reached capacity, we are unable to accept new vehicles, but do accept returning vehicles for those who already have their valet ticket, I apologize for any inconvenience on that. I have refunded the valet charge on your reservation, as well as the card on file for that charge. Thank you for staying with us and we hope to have the opportunity to have you with us again and be able to make it right for you! Hope this helps!

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 3 Apr 2024
Thank you for taking the time to rate your stay with us, Ana! It is our pleasure to have the opportunity to have you with us and hope to see you again soon! Safe travels!

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel main areas are well kept and nice enough but the rooms could be remodeled or at least updated. The biggest complaint we had was the parking situation. You are forced to either valet park or park across the street in the city parking garage, where you have to move your car by noon each day. The included breakfast was nice as well as the happy hour but I'd suggest more healthy options. The proximity to Old Sacramento was really nice.
Stayed 4 nights in Mar 2024
Response from Jenn H Embassy Suites on 3 Apr 2024
Thank you for taking the time to share your feedback, Lindsay! We appreciate your comments and will take them into consideration. We strive to provide the utmost in quality hospitality for all our guests who stay with us. Safe travels and we hope to have the opportunity to have you with us again.

10/10 Excellent

Kevin

Travelled with family
Liked: Amenities
very easy and friendly
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 1 Apr 2024
Thank you, Kevin, for taking the time to share your feedback regarding your stay with us! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Vonny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is very clean :) and a lot of space for everyone:)
Stayed 2 nights in Mar 2024
Response from Jenn H Embassy Suites on 1 Apr 2024
Thank you, Vonny, for taking the time to share your feedback regarding your stay with us! It was our pleasure to have you and we hope to have you with us again soon!

10/10 Excellent

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed for one night but our family loved our very short stay. Clean and spacious room, and the breakfast was delicious.
Response from Jenn H Embassy Suites on 1 Apr 2024
Greetings, Adrienne! Thank you so much for taking the time to share your feedback with us! It is our pleasure to have you with us, no matter a short or long stay! Safe travels and we hope to have you and your family with us again, soon!

10/10 Excellent

Nicole, Ithaca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 1 Apr 2024
Thank you for taking the time to rate your stay with us, Nicole! It was our pleasure to have you with us. Safe travels and we hope to see you again, soon!

10/10 Excellent

LUCIA, Ukiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Restaurant in the hotel has great food.
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 1 Apr 2024
Thank you for taking the time to share your feedback, Lucia! It is our pleasure to have you with us. We wish you safe travels and hope to have you with us again, soon!

10/10 Excellent

Latasha, Ocilla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great with the hotel except for the valet parking. They charge you $36 a day but when you call for your vehicle it’s never outside. You have to wait for it. That was my only frustration
Stayed 4 nights in Mar 2024
Response from Jenn H Embassy Suites on 30 Mar 2024
Latasha, thank you so much for taking the time to share your feedback regarding your stay with us! We appreciate your comments and will certainly take them to heart. We strive to provide the utmost in hospitality for our valued guests and are always willing to improve to make your stay perfect! Safe travels and we hope to see you again, soon!

8/10 Good

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jenn H Embassy Suites on 30 Mar 2024
Thank you for staying with us and taking the time to rate your experience! We strive to provide the utmost in hospitality for our valued guests. Safe travels and we hope to see you again, soon!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was safe, inviting and clean. The pool was open but the hot tub was not, which was one of the reasons why I stayed at this hotel so a little disappointed. Otherwise enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from Jenn H Embassy Suites on 26 Mar 2024
Thank you so much for taking the time to share your feedback regarding your stay with us! I am so sorry about the hot tub! Hopefully the timing will be better for your next stay and you'll be able to enjoy some time soaking! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Molly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 2 nights in Mar 2024
Response from Jenn H Embassy Suites on 26 Mar 2024
Thank you for taking the time to review your stay with us, Molly! We appreciate your staying with us and hope to have you with us again. Safe travels!

10/10 Excellent

Maiya

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since I was a child, I’ve always loved coming to Embassy Suites. The ambience alone is a winner. Staff were very friendly and accommodating to us during our stay. We had a blast in the pool, which is open until 11pm, another bonus. Lastly, the morning breakfast is always amazing, with many options as well as made to order requests. My husband, daughter and I really enjoyed our time here, definitely will be back in the future!
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 26 Mar 2024
Greetings, Maiya! Thank you so much for sharing your kind words about your stay experience with us! We love being a family friendly and comfortable place for a family to spend their time together! I am so glad you enjoyed your stay and can't wait to have you with us again! Safe travels!

10/10 Excellent

Renita

Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 14 Apr 2024
Thank you for taking the time to rate your stay with us, Renita! We appreciate your choosing the Embassy Suites for your Sacramento stay. Safe travels and we hope to have you with us again soon!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 26 Mar 2024
Thank you, Jennifer, for taking the time to rate your stay with us! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Darby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 20 Mar 2024
Thank you for taking the time to rate your stay with us, Darby! We are glad to have had you with us and hope to see you again, soon! Safe travels!

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a room with an awesome view of the river and bridge. Very comfortable bed with a nice couch in a separate sitting area. We really enjoyed the breakfast as there were lots of options to choose from! Will definitely stay at this location again!
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 18 Mar 2024
Thank you so much, Angela! We appreciate your taking the time to share your experience regarding your stay with us! I am so very glad you enjoyed your stay! Safe travels and we hope to have the opportunity to have you with us again in the future!

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jenn H Embassy Suites on 14 Mar 2024
Thank you for taking the time to rate your stay with us, Cindy! We appreciate the opportunity to have you with us and hope to see you again, soon! Safe travels!

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was OUTSTANDING!
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 13 Mar 2024
Thank you so much, David, for taking the time to share your feedback and for your kind words about our staff!! It is our pleasure to have you with us and we hope to see you again in the future! Safe travels!

10/10 Excellent

Torgom

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
👍👍👍
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 11 Mar 2024
Thanks so much for the great feedback and thumbs up regarding your experience with us, Torgom! Safe travels and we hope to have you with us again, soon!

4/10 Poor

Stephany

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible service and wait times
Response from Jenn H Embassy Suites on 11 Mar 2024
Thank you for taking the time to share your feedback regarding your stay, Stephany. We regret your experience with us did not meet your expectations; this is not our standard. We strive to provide the utmost in hospitality for all our valued guests and we seem to have fallen short in your case. We hope to have the opportunity to have you with us again sometime and be able to provide you with the service you expect from us! Safe travels!

10/10 Excellent

cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and location.
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 10 Mar 2024
Thank you for taking the time to rate your experience with us! We wish you safe travels and hope to have you back with us again, soon!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Early check in was not available
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 10 Mar 2024
Thank you for taking the time to rate your experience with us! Hopefully next time, we'll have the availability to get you in earlier than check in time to make it up to you! Safe travels!

8/10 Good

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the view from my 8th floor room. The pizza I ordered in was delish. Quiet in the room yet the atrium was way noisy albeit fun for breakfast and cocktails. The river promenade is the best stroll.
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 9 Mar 2024
Thank you so much for taking the time to share your experience with us regarding your stay! We value feedback from our guests! Safe travels and hopefully we have the opportunity to have you with us again, soon!

8/10 Good

Samanta

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the spacious room and the daily breakfast.
Stayed 3 nights in Feb 2024
Response from Jenn H Embassy Suites on 9 Mar 2024
Thank you for taking the time to share your feedback about your stay with us, Samantha! We aim to please with our complimentary hot breakfast and spacious suites! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Overall was a wonderful experience and stay. We enjoyed the complimentary evening reception and breakfast.
Stayed 1 night in Mar 2024
Response from Jenn H Embassy Suites on 4 Mar 2024
Thank you so much for your kind review regarding your stay experience with us! We are so happy you enjoyed our complimentary reception and breakfast during your stay! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jenn H Embassy Suites on 2 Mar 2024
Thank you for taking the time to share your feedback regarding your stay with us. We hope to have the opportunity to have you with us again in the near future! Safe travels!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and helpful staff. Parking is either valet or parking garage, just fyi. Beautiful hotel and free snacks and breakfast. Hot tub and pool were open and clean.
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 29 Feb 2024
Thank you for your kind words and taking the time to share your experience Lisa! We are grateful for the opportunity to have you with us and hope to have you with us again, soon! Safe travels!

10/10 Excellent

Susan

Travelled with partner
Liked: Amenities
Excellent location and spacious, comfortable rooms
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 28 Feb 2024
Thank you for your kind words, Susan! We are so very glad you enjoyed our spacious suites and our location! It is our pleasure to have had you with us and we hope to have you with us again in the near future!

10/10 Excellent

Sharon, Marina

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
We love staying here for the great service and good cafe options!
Stayed 2 nights in Feb 2024
Response from Jenn H Embassy Suites on 28 Feb 2024
Thank you, Sharon! We love that you enjoy our great service and especially our cafe! It is our pleasure to have had you with us and we hope to have you with us again, soon!

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 26 Feb 2024
Thank you for taking the time to share your feedback regarding your stay with us, Pedro! Hopefully we have the opportunity to have you with us again, soon!

10/10 Excellent

Melinda

Liked: Cleanliness, staff & service, property conditions & facilities
Its really clean and nice location. I like the style of the hotel with the skylight. Convenient. Walking distance to everything including stadium. Breakfast is superb. Staff are friendly.
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 28 Feb 2024
Thank you so much for your kind words, Melinda! We strive to provide the best service possible for all our valued guests and truly appreciate your feedback! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Dafna

Liked: Staff & service, property conditions & facilities
loved the complimentary happy hour and free breakfast
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 25 Feb 2024
Thank you for your kind words regarding your time with us, Dafna! Part of showing our love of hospitality is providing our valued guests with fun and and delicious treats while they are with us! Thank you so much for staying with us and we hope to have you with us again, soon!

10/10 Excellent

MARQUES

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 26 Feb 2024
Thank you for taking the time to rate your stay with us, Marques! We appreciate the feedback. Safe travels and we hope to have you with us again, soon!

8/10 Good

Jennifer, Lake Oswego

Stayed 1 night in Jan 2024
Response from Jenn H Embassy Suites on 3 Mar 2024
Thank you for taking the time to rate your stay with us, Jennifer! If there is anything we can improve upon, please let us know! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very family friendly! Clean! Wonderful breakfast! Amazing staff!
Stayed 2 nights in Feb 2024
Response from Jenn H Embassy Suites on 25 Feb 2024
Thank you so much, Ashley for your kind words regarding your stay with us! We strive to provide the utmost in hospitality for all of our valued guests AND their families! Safe travels and we hope to have you with us again, soon!

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone friendly
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 21 Feb 2024
Thank you for the kind words regarding your stay with us! Safe travels and we hope to see you again, soon!

8/10 Good

Kristina

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk experience was good Neville was pleasant and offered for me to become a member to save on the valet parking . The price was pretty steep especially for it being an expensive I didn’t account for . The bartender , I didn’t catch his name , was also pleasant I didn’t know what drink I wanted so he decided to whip me up something and it was great . The atmosphere this weekend was very family oriented and we enjoyed that . Hotel rooms were clean , modern and spacious . My kiddos had a great time ! Thank you
Stayed 1 night in Feb 2024
Response from Jenn H on 19 Feb 2024
Thank you so much for taking the time to share your feedback regarding your stay at Embassy Suites! We value all of our guests and appreciate the opportunity to provide you with the utmost in hospitality! Safe travels and we hope to see you again, soon!

10/10 Excellent

Elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good hotel with delicious breakfast. Very pleasant staff!!
Stayed 1 night in Feb 2024
Response from Jenn H Embassy Suites on 21 Feb 2024
Thank you for the kind words regarding your stay with us! Safe travels and we hope to have the opportunity to have you with us again!