All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Room smelled of cat pee.
Yes, they did offer to change rooms
Stephen
Stayed 2 nights in May 2024
Response from Nicole, agm on 22 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. We hope for an opportunity to properly host you in the future.
8/10 Good
CARRIE
11 May 2024
CARRIE
Stayed 1 night in Apr 2024
Response from Nicole, agm on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
10/10 Excellent
Julie
22 Apr 2024
Julie
Stayed 1 night in Apr 2024
Response from Nicole, agm on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued customer.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. We hope for an opportunity to properly host you in the future.
6/10 Okay
Aida
Travelled with partner
10 Apr 2024
Liked: Staff & service
Staff was friendly & accommodating. Breakfast was good. Some lights in room didn’t work. Hallways smelled musty. Room was clean.
Aida
Stayed 2 nights in Apr 2024
Response from Nicole, agm on 11 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
8/10 Good
Dan
Travelled with family and small children
8 Apr 2024
Liked: Amenities
Extraordinarily friendly staff!
Dan
Stayed 1 night in Apr 2024
Response from Nicole, agm on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
Comfort Inn. place to stay! Very quick check in/check out, the staff is very respectful and friendly. Additionally is pretty easy to get to down town Rutland from the inn, and with the interstate only a few miles away
Yanni
Stayed 1 night in Apr 2024
Response from Nicole, agm on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
hank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. We hope for an opportunity to properly host you in the future.
Comfortable and close to a lot of shopping and restaurants.
Amanda
Stayed 1 night in Mar 2024
Response from Nicole, agm on 2 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Stayed here for proximity to Stowe and the low price. We definitely got what we paid for… not much but expected.
Jonathan
Stayed 2 nights in Mar 2024
Response from Nicole, agm on 26 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Well priced hotel close to Killington . Great staff and very clean rooms. Breakfast option were appreciated. Would book again.
CHARLES
Stayed 2 nights in Mar 2024
Response from Nicole, agm on 22 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Quiet and nice staff and very good Breakfast ,better than other Confort Inns
Casimiro
Stayed 1 night in Mar 2024
Response from Nicole, agm on 22 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
6/10 Okay
Helena
Travelled with family
18 Mar 2024
Liked: Staff & service, amenities
The room was smelly.
Helena
Stayed 4 nights in Mar 2024
Response from Nicole, agm on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations.Your feedback is being used to make improvements and have taken steps to correct these direct experiences. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope for an opportunity to properly host you in the future.
10/10 Excellent
Christine
Travelled with family
17 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff but the hotel needs a refresh.
Christine
Stayed 1 night in Mar 2024
Response from Nicole, agm on 18 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Key cards don’t work as well as I’d like. Had issues getting in the doors(back door and room) got new ones and they worked but only after several tries.
Very kind greeting and great customer service at the check in counter. Will be back.
kelly
Stayed 1 night in Mar 2024
Response from Nicole, agm on 9 Mar 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests very important to us, and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.
4/10 Poor
Jennifer
8 Mar 2024
Disliked: Staff & service
Jennifer
Stayed 2 nights in Mar 2024
Response from Nicole, agm on 9 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at ourhotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct themright away to your satisfaction, 24 hours a day.I hope that you will consider staying with us again so that we can have another chance to provideyou with a superior experience.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
10/10 Excellent
John
7 Mar 2024
John
Stayed 1 night in Mar 2024
Response from Nicole, agm on 8 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.
10/10 Excellent
Thomas
24 Feb 2024
Thomas
Stayed 2 nights in Feb 2024
Response from Nicole, agm on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
2/10 Terrible
Christine
Travelled with family, Travelled with family and small children
21 Feb 2024
Disliked: Amenities
We had thousands of tiny ants in our room, the filters were covered in dust. The bathroom was like with what appeared to be black mold. The bottom of the hot tub was caked in dirt, when the jacuzzi was turned on people in the hot tub were sitting and bathing in dirt
Christine
Stayed 3 nights in Feb 2024
Response from Nicole, agm on 21 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct them right away to your satisfaction, 24 hours a day.We never want a guest to be unhappy with their stay and notify us after they leave the property.We train all our staff to address all issues immediately and correct them, move to a different room, or help our guests find alternative accommodations in the area.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
Brian
21 Feb 2024
Brian
Stayed 1 night in Feb 2024
Response from Nicole, agm on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Dirty, smelly and rundown. Very loud pounding of kids late night parties and packed into rooms. Limited staff to address.
Todd
Stayed 2 nights in Feb 2024
Response from Nicole, agm on 21 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct them right away to your satisfaction, 24 hours a day.We never want a guest to be unhappy with their stay and notify us after they leave the property.We train all our staff to address all issues immediately and correct them, move to a different room, or help our guests find alternative accommodations in the area.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Had to have a dirty chair removed from my room. It was disgusting, and there were stains all over the rugs. The place was not clean at all.
Steven
Stayed 4 nights in Feb 2024
Response from Nicole, agm on 20 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I will be looking into each of your comments and going over them with our team.Please, in the future let us know right away when you find any issues, we are here to correct them right away to your satisfaction, 24 hours a day.We never want a guest to be unhappy with their stay and notify us after they leave the property.We train all our staff to address all issues immediately and correct them, move to a different room, or help our guests find alternative accommodations in the area.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Front desk staff were personable, responsive and helpful. Pool and hot tub fun for the kids after a day of skiing. Room clean, had all that we needed for a comfortable stay. Breakfast had many choices and was good; it was busy and staff were on top of it. 25 min from Okemo. Excellent stay, will come back.
erin
Stayed 2 nights in Feb 2024
Response from Nicole, agm on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
10/10 Excellent
Tyson
17 Feb 2024
Tyson
Stayed 1 night in Feb 2024
Response from Nicole, agm on 20 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.
8/10 Good
Jongmi
15 Feb 2024
Liked: Staff & service
Disliked: Property conditions & facilities
It was beyond my expectations. Rooms were large, hot breakfast was good, it’s only 25min to the ski mountains, restaurants are nearby. It’s Comfort Inn so if you are not expecting Ritz Carlton level of facilities and services, you will be satisfied. I definitely will stay again.
Jongmi
Response from Nicole, agm on 23 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.
Very good hotel for the price during the week. Too expensive for what it is on the weekends
Jonathan
Stayed 4 nights in Feb 2024
Response from Nicole, agm on 15 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.
10/10 Excellent
Wendy
11 Feb 2024
Wendy
Stayed 2 nights in Feb 2024
Response from Nicole, agm on 12 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
8/10 Good
Scott
7 Feb 2024
Liked: Cleanliness, room comfort
Nice Hotel close to the Mountains
Stay 4 days for a snowboard trip, nice clean hotel close to the mountains. Good complementary breakfast as well.
Scott
Stayed 4 nights in Jan 2024
Response from Nicole, agm on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.
2/10 Terrible
Jenifer
Travelled with family
6 Feb 2024
Disliked: Staff & service, amenities
Front desk representative extremely rude. Argumentative and disrespectful! Was not allowed to stay because I live locally. Should’ve been listed so I wouldn’t have to wait for a refund.
Jenifer
Stayed 1 night in Feb 2024
Response from Nicole, agm on 7 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your feedback is being used to make improvements and have taken steps to correct these direct experiences. Our policy of “Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (81 km) of the property will not be allowed to check in” is clearly stated on our page, and we will be speaking with staff on better ways to explain this. Our apologies again.
Comfortable room but could hear every time a door closed out in the hallway. The doors are built to close themselves when released, but they are not built to do so quietly. Trying to get some sleep in the late afternoon was a lost cause.
Daniel
Stayed 2 nights in Feb 2024
Response from Nicole, agm on 6 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.
6/10 Okay
Verified traveller
Travelled with family
5 Feb 2024
Verified traveller
Stayed 1 night in Feb 2024
Response from Nicole, agm on 5 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Please do not hesitate to contact our front desk staff with your immediate questions regarding your stay. We want you to have an enjoyable stay as possible.We hope to see you again soon.
Very friendly, well front desk stuff,
Hallway needs some TLC, but room is nice and clean
urszula
Stayed 1 night in Feb 2024
Response from Nicole, agm on 4 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Needs to be updated. The smell of hallways and room were musty
Gerald
Stayed 2 nights in Jan 2024
Response from Nicole, agm on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
8/10 Good
Grace
26 Jan 2024
Liked: Staff & service
Grace
Stayed 3 nights in Dec 2023
Response from Nicole, agm on 29 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.
10/10 Excellent
John
26 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Nicole, agm on 27 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn Trolley Square.We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!