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Reviews of Holiday Inn Express & Suites Charlottesville - Ruckersville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlottesville - Ruckersville, an IHG Hotel
5920 Seminole Trail, Ruckersville, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 293 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 35 out of 1000 reviews" "
Rating 2 - Terrible. 14 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Heidi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel – bright & welcoming, clean, nice design, well kept with an excellent location - friendly staff! Room was lovely with some of the most comfortable beds and pillows I’ve slept on in years. Shower was fantastic! The included breakfast the next morning was excellent. There was a lot of space for dining and good options. The additional security of needing a key to access the elevators upstairs is a nice feature. The one strange thing was how easy it was to hear people in the hall. It felt like they were in the same room. It didn’t spoil our stay. However, if the surrounding guests were children or inconsiderate people who didn’t care that they were in a hotel, It could be a problem. Overall, a great place with plenty of good dining options in the area. Once again, not disappointed by Holiday Inn.
Stayed 1 night in May 2024
Response from Elliott on 6 May 2024
Thank You could not agree more

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Elliott on 6 May 2024
Appreciated

8/10 Good

rachel, Fleming Island

Travelled with family and small children
Liked: Amenities
Very nice hotel. Good breakfast selection. Only complaint was that we booked a room with two queen beds but it wasn't until we were getting ready for bed that we found we were in a room with two full beds.
Stayed 1 night in Mar 2024
Response from Elliott on 18 Mar 2024
Thank you for your comment. The Hotel only has Queen and King bed in all our rooms.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elliott on 12 Mar 2024
Thank You, it was a pleasure.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geeat
Stayed 1 night in Feb 2024
Response from Elliott on 12 Mar 2024
Thank You, Hope to see you again.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff
Stayed 1 night in Feb 2024
Response from Elliott on 19 Feb 2024
Thank You for your kind Words,, it was a pleasure.

6/10 Okay

Candy

Travelled with partner
Disliked: Cleanliness
The hotel was safe and Nicole who checked us in was very friendly and helpful. There were a lot of construction workers staying on the first floor and mud was constantly in the hall and dining area. Breakfast was below average and not attended properly. Nicole had to go find the person in charge of the food to replenish. You night front staff was very rude.
Stayed 2 nights in Jan 2024
Response from Elliott on 19 Feb 2024
Thank You for your feedback, I will look into your concerns

10/10 Excellent

Irene

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Jan 2024

10/10 Excellent

Alfonso

Stayed 1 night in Dec 2023
Response from Elliott on 19 Feb 2024
Thank you for the great rating, hope to see you again

10/10 Excellent

Joe

Stayed 1 night in Dec 2023

8/10 Good

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, employees were very respectful
Stayed 1 night in Nov 2023

10/10 Excellent

Sam

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Angela

Stayed 3 nights in Nov 2023

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to reserve room, friendly staff and easy checkout
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and relaxing atmosphere with ample free parking. Breakfast was surprisingly very good. Nice to see the departure of individual bottles of bathroom essentials in the room for easily accessible refillable Dove products.
Stayed 2 nights in Nov 2023

6/10 Okay

Jeremy

Stayed 1 night in Nov 2023

6/10 Okay

Carlos

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Rooms werent very clean, guy at breakfast lobby was rude
Stayed 1 night in Nov 2023
Response from Kringle on 12 Nov 2023
So sorry that we did not meet your expectations. I will be talking to the staff of your concern, to make sure that your experience along with other guest will be better in the future. Thank you for letting us know and have a blessed day.CarolGM

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had nice amenities - lots of USB ports for charging; night light in the bathroom; coffee maker; breakfast bag for those leaving before breakfast was served. Amy, the person on the front desk, was especially helpful in trying to get me transportation from and to the Charlottesville airport.
Stayed 1 night in Nov 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was extremely helpful and kind. We were traveling with handicapped adults and the rooms were fully accessible. The hotel could use some taller signage at the road. It was difficult to find the hotel.
Stayed 2 nights in Oct 2023

10/10 Excellent

William C

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Cindy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient.
Stayed 1 night in Sep 2023

10/10 Excellent

Frederick, Brunswick

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good breakfast
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Quiet
Hidden gem! Easy access to gas station, grocery, and dining. This little complex is self sufficient with gym, restaurant and donut shop. Super clean and very quiet even though it is on a main thoroughfare.
Stayed 1 night in Oct 2023

10/10 Excellent

William

Stayed 1 night in Sep 2023

10/10 Excellent

Katy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our king suite was amazing!!! Nice, clean, spacious!!! Breakfast was very good also!!!!
Stayed 1 night in Sep 2023

2/10 Terrible

Maureen

Stayed 1 night in Sep 2023
Response from Because We Care on 23 Sept 2023
Good morning, I hope you are feeling better and I'm so sorry that you were not able to get your money back for Expedia.

4/10 Poor

Mike

Stayed 1 night in Sep 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport for a quick overnight stay. Great breakfast!
Stayed 1 night in Sep 2023

8/10 Good

jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and very nice. The bathroom was extremely clean
Stayed 1 night in Sep 2023
Response from Because We Care on 21 Sept 2023
Good afternoon Jocelyn, I want to thank you for staying with us. The most important is you had a great stay. We here at the Holiday Inn Express Ruckersville hope to see you again. Until then be safe in your travels.

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds were so comfortable. Breakfast was really good. And the staff was really friendly and even offered some travel tips for our vacation
Stayed 1 night in Aug 2023
Response from Because We Care on 21 Sept 2023
Good afternoon Jacob, thank you for staying with us here at the Holiday Inn Express Ruckersville VA. So glad you love the beds and got off to a great start with your morning breakfast. I hope you and your family had a great vacation and will come back to see us again.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property
Stayed 1 night in Aug 2023
Response from Because We Care on 21 Sept 2023
Good afternoon Stephen, thank you for staying with us here at the Holiday Inn Express in Ruckersville, VA. Yes, we are just 7 minutes from the busy City of Charlottesville we are more on the quiet side different from the hustle and bustle of the big cities

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast, clean hotel, nice pool, comfortable, spacious room with choice of firm or soft pillows.
Stayed 1 night in Aug 2023
Response from Because We Care on 21 Sept 2023
Good afternoon Rebecca, thank you for staying with us here at the Holiday Inn Express Ruckersville VA . So glad you were able to enjoy the pool and had a wonderful breakfast to get your morning started. We do hope you will be able to come back soon.

10/10 Excellent

Kevin

Stayed 1 night in Aug 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice rooms - comfy beds. Staff was very friendly and accommodating!!
Stayed 1 night in Aug 2023

10/10 Excellent

EDWIN, Asbury

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and friendly. Top things for us when travel. Great choice
Stayed 2 nights in Aug 2023

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay!
Hotel reception desk woman very nice and even let us stay in the pool alittle longer! Much appreciated!
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasant stay!
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia, coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

DAVID, Sacramento

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and friendly check-in. Great location for what we need.

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks, Dana!
This was a trip that I needed to take to officiate at a wedding. The service was excellent from check in to check out. Special recognition to Dana who worked on the TV (the TVs are new) to ensure that it worked correctly. Thanks, Dana!
Stayed 1 night in Jun 2023

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Overall the hotel was nice but it room could've been cleaner. Obvious dirt on the dresser and stuff on the floor in the fat side of the room. Also a mysterious strain on the bathroom door. But... Need seemed clean and the AC was wonderful. Breakfast was also a nice surprise. Great choices and good food.
Stayed 1 night in Jun 2023

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and helpful
Stayed 4 nights in Jun 2023

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from ~Aaron on 9 Jun 2023
Hello Susan, Thanks for taking a moment to rate us. To know that we earned a 10/10 from you is exciting. We strive to provide great service, clean rooms and a hot breakfast. Our staff will be happy to know that you were able to experience that. Thanks again for letting us know about your stay and we hope to see you again in the future!

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Breakfast was fantastic. Staff was great!
Stayed 1 night in May 2023
Response from Aaron on 30 May 2023
Thank you, Karen, for taking the time to share your experience and rating with us! We were happy to have you stay with us and we're excited to know that we were able to meet your expectations! We hope to see you again soon!

10/10 Excellent

Erick, NAPLES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Aaron on 30 May 2023
Thank you, Erick, for taking the time to rate us. We were excited to have you stay with us and we hope you'll be able to visit us again in the future. Safe travels and have a great summer!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023
Response from Aaron on 19 May 2023
Thank you, kindly, for your review, Chris! We're happy to know that we earned a "10/10" from you. Thanks for sharing that with us! We hope you have a great stay!

6/10 Okay

Paul

Stayed 2 nights in May 2023
Response from Aaron on 5 Jun 2023
Thanks for taking the time to rate us, Paul. We're saddened to hear that we were unable to earn a 5/5 from you. Hopefully we'll have an opportunity to earn a better ratings from you in the event you are in the area again. Thanks for staying with us.