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Reviews of Utuhina Hot Springs Lodge

2.5 out of 5
Utuhina Hot Springs Lodge
99 Lake Road, Rotorua

Reviews

6.2
Rating 10 - Excellent. 86 out of 660 reviews" "
Rating 8 - Good. 187 out of 660 reviews" "
Rating 6 - Okay. 188 out of 660 reviews" "
Rating 4 - Poor. 120 out of 660 reviews" "
Rating 2 - Terrible. 79 out of 660 reviews" "

6.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and big. Shelves under bathroom sink need a thorough clean and behind the radiator was quite dusty (I’m asthmatic) but other than that the room was great. The water gets really really hot in the shower but I imagine that the water in the hot springs heats the showers so just something to be aware of especially if you have a baby or young child with you.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hot pool was just lovely and the room was very clean and tidy with some lovely curtains, linen and blankets. Unfortunately there are quite a few areas of disrepear in the room which could do with some fixing. Also perhpas looking into ensuring emergency meeting area informaiton is available in the room.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stay.
Wouldn’t stay there again because of the long term residents on the property which made our group feel unsafe. Wifi was advertised but it didn’t reach our area which was a problem for international travelers. Front desk were accommodating by giving us credit to top up data on the one NZ phone we had which was great. Would be a great cheap place to stay for 10+ people if it was a safer area.
Stayed 1 night in Aug 2019

8/10 Good

Raja, Auckland

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were late to check in and staff was very accommodative. Much appreciated. Price for the stay was cheap and we know it comes with the tag. We got a bigger house instead of two rooms we actually booked. The house was untidy, had cockroaches. There was no hot water in the night from the point we checked in and came next morning. Heaters did not work, so gave us coupe of portable heaters. Overall, we were disappointed.
Stayed 1 night in Aug 2019

2/10 Terrible

Jo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst unexpected experience!!! The place was not clean at all, rubbish wasn’t cleared from the room, dirty bedspread, mouldy cupboard with cockroaches roaming, toilets closet really dirty with poo. I had to find another motel to stay as we couldn’t stand the uncleanliness. The lady at the site mentioned about refunding the amount which we haven’t received even after a week nor any further communication from their side.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
It was good value for money. The staff were friendly. The bed and shower were good, the two essentials I required for the night. The room was warm. Tea and coffee were provided along with a jug to boil the water. Unfortunately there were no cups.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

shailesh

Liked: Cleanliness, staff & service
Friendly staff, excellent location, linen clean, TV fiddly, shower needs attention
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cockroaches the alcoholics the late night arguing
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Loved the hot pool.. was the only highlight of our stay here.. Motel has great potential but is unfortunately run down & requires renovation & a lot of maintanance..
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Price was right. But the place was under construction and work started early morning with power tools right next to the door. Old building so i guess it was just ok.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 4 toilet rolls for 11 people over 3 days. Advertised with wifi and sky. None. Wifi was only in one villa. Cold. Had 2 five bar oil heaters to heat a 2 storey. Internal heating was not connected.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Timothy

Liked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MarkWest
Always great to enjoy natural pools
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To make sure sheets and bed linen are clean. We had blood on our pillow cases,and insects and ae cockroach in our bed. Used Sanitary pads and underwear by the heated pool.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a great place stay. Close to the city centre and amenities. The hostess was very friendly and helpful. We will be back for sure.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Its ok value for money. Bed was good. I enjoy the outdoor pool but this motel is well past its use by date. Manageress was pleasant.
Stayed 1 night in Jun 2019

6/10 Okay

Te

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Very good location, very friendly, informative staff
Stayed 3 nights in Jun 2019

2/10 Terrible

Disappointed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Toilet wouldnt stop flushing, the building was on a lean, light switch above bed was sparking and a fighting and screaming took place in the room next to us.. wont be back!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the feel of the property. Many say it’s a hole. I say not. I have been back again and will keep going back. A little TLC could be had. But adds to the character. And the helpful service staff make you over look this.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Instalações antigas e precisando de uma reforma, Organização e Limpeza aceitável, ponto positivo fica para a smartv que me permitiu assistir o Netflix !
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be shut down. The worst part was the attitude of the female manager. Abusive to her partner and rude to customers. Premises disgusting. Room dirty. No milk. No carpark for me. Only one towel for two people. Shower didnt work. Refused to swap our room. Could hear yelling and loud traffic most of the night. Stayed one night of two booked only because we arrived to late to book elsewhere. Actually felt unsafe. Truly a harrowing experience and Im generally pretty easy to please.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
All good on time .nice swimming pool .hangi thing to do
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
On arrival we were told they had no record of our booking they changed their minds when i showed them the Expedia voucher they then told us that they had booked another couple into our booked unit but gave us a bigger unit for the same price once we managed to open the main door which was jambed thru timber warp we found the floor sloped down the shower had mildew and on leaving we noticed there were cockroaches on the walls! Nobody was in recption so we left the unit open and popped key into their letterbox
Stayed 2 nights in Apr 2019

2/10 Terrible

Worst, Whangarei, nz

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mould in bathroom, with bugs coming out of the shower drain and was unable to rinse shampoo out of hair as water became increasingly scalding hot, tempering valve not working. No plug for hand basin meant could not have manual wash either. We checked out but payment had been made on booking, this place should be condemned! Guy we gave keys to knew of the issues yet they still advertise.
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The door to the unit was very difficult to open and close, the toilet water would not stop running, hinges on doors were loose and there were cockroaches.
Stayed 2 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Central location, fresh mineral small hot pool. Only 1 pool operating, not like pictures or any other indication online. It's obvious other pools have been unused for some time. If just replaced bathroom flooring & freshen up some of the paint in the bathroom, it would get a tidy rating. Reception guy was friendly and helpful. Nice warm room. Clean linen. I guess, overall, you pay for what you get / don't get!
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is the absolute worst. The entire facility is in disrepair - very shonky appearance - looks looks like it should be condemned. The room had a faulty light fitting, the shower did not produce more than a trickle, there was a large collection of black hair on the floor and the toilet was somold and dirty I couldn’t bring myself to use it. The entry way to my room was adorned with cigarette boxes and some discarded shampoo bottles. Really very poor.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Shame about the hot pools not working. Lovely hostess good communication with her, very helpful. However suggest that guests are given more than 1 pillow each as they are very flat. Towels are rather small.. nice new curtains in the unit. Unit was a little tired but we would stay again. Surprised that no milk was provided.
Stayed 1 night in Mar 2019

4/10 Poor

Sasha

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old, dirty, broken furniture and smelly towels.
Stayed 2 nights in Mar 2019

6/10 Okay

Melanie

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Very nice lady at the desk. Room was very spacious
Stayed 1 night in Mar 2019

2/10 Terrible

Faye

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had to find somewhere else to stay
Don’t stay here. I stupidly booked this without reading the reviews first due to the good price and photos - no price is low enough to warrant staying here. We have been staying in budget accommodation throughout our month travelling NZ so we are used to basic, but this was something else. Don’t be fooled, this place is nothing like the photos they use to advertise online. We booked a double room, it was very dated and the bathroom was dirty looking. We found 2 dead cockroaches behind our kettle, a bit alarming. We booked for 2 nights But when we found several more cockroaches crawling around the floor and our belongings at 10pm we left immediately to find somewhere else to sleep. As well as the whole place needing a refurb (or just demolishing) there are also several residents living at the lodge. This wouldn’t bother us so much but I thought I’d mention it in the review as we found that we could hear them very loudly from our room right up until we left after 10pm. Between that and the noise of the road- not the best location if you are a light sleeper for this reason alone. Upon leaving we tried to speak with the receptionist again but were met again by her teenage son playing the computer instead. Just don’t stay here - the place needs closed down.
Stayed 2 nights in Mar 2019

10/10 Excellent

Mata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Had a blast great inviting atmosphere accommodation was awesome no need for blankets natural geothermal heating during summer. Amazing hostess named Alice exceeded my expectations thank you so much for your hospitality. Will definitely be returning. Close to town and kuirau park.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was great and very welcoming. The room was perfect but could need bit of renovation as this is such a great area as well as the lodge it self.
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The property is quite old and a bit rustic but they gave us a whole house. Two large bedrooms and a very large kitchen and living room. The staff were very friendly and helpful
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Place seems bit run down nees some money spent on upgrades sauna isn’t working hot pools not heating but Alice was Alsome very understanding to our needs
Stayed 2 nights in Feb 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

4/10 Poor

Guest

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and definitely needs an investment and a refurb Had to ask for soap, milk when asked was told was not supplied even though tea and coffee that was provided in the room The hosts were friendly and it was cheapest accommodation in town. The WiFi was intermittent and was easier to just use data on the phones. Lots of noise and vibration from the road especially from trucks passing by. Mould on bathroom ceiling and the fixtures in bad repair, missing handles, cigarette burns on the sink, light bulbs missing etc Ok for cheap place to say if you are a heavy sleeper and can look past everything else
Stayed 2 nights in Feb 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Not good
Place is a real dump. It's mostly residential, seedy, and the thermal pool was filled with cold water and had metal beer caps on the bottom. No air conditioning and rooms are hot. No insect screens on the two windows that opened. Go elsewhere. We did.
Stayed 2 nights in Feb 2019

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Room comfort
Convenient and basic
Convenient spot one the way in to Rotorua.Basic room with comfortable bed ,but the bathroom needed an update.Free hot pools were available on site.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great value, everything we needed was there and to top it off the pool was heated naturally with the thermal hot water that was located at the property
Stayed 2 nights in Jan 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The photos when booking do not show the true state of the accommodation, the room we were given did not have the correct number of beds but we were changed. The rooms are very old. The cutlery and plates were mismatched and felt greasy. Curtains did not hang properly and there were many windows that had broken locks and could not be closed. I would not recommend this to anyone.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Great location. Basic accommodation consistent with the affordable price.
Stayed 3 nights in Jan 2019