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Reviews of Ashleigh Court Motel

3 out of 5
Ashleigh Court Motel
337 Fenton Street, Rotorua

Reviews

8.4

Very good

Rating 10 - Excellent. 97 out of 212 reviews" "
Rating 8 - Good. 73 out of 212 reviews" "
Rating 6 - Okay. 26 out of 212 reviews" "
Rating 4 - Poor. 13 out of 212 reviews" "
Rating 2 - Terrible. 3 out of 212 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

9.4/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Georgia, Auckland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, great sized room
Stayed 2 nights in Apr 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities
Great manageress
Stayed 2 nights in Apr 2024

10/10 Excellent

Meredith

Stayed 2 nights in Mar 2024

10/10 Excellent

Sriram

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in Dec 2023

10/10 Excellent

Sajal

Stayed 3 nights in Jan 2024

4/10 Poor

Yosta

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a jacuzzi room. We stayed at number 7. Jacuzzi is worn out and too dirty to use. We didn’t used it. Dead flies in the kitchen… definitely not worth the money we’ve paid. Bed is small but clean and shower works fine. Can not believe the good reviews…
Stayed 2 nights in Jan 2024

10/10 Excellent

sophie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Te Wairemana

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

May

Stayed 3 nights in Dec 2023

10/10 Excellent

Wan

Stayed 1 night in Dec 2023

10/10 Excellent

Sara

Stayed 1 night in Dec 2023

10/10 Excellent

deepak

Liked: Cleanliness, staff & service, property conditions & facilities
Decent place to stay. There was a small change in my Expedia booking the manager was not bothered about it and made the customer sort it out. It would have been better for the motel to call Expedia to sort out instead of me overpaying and dealing with Expedia for a refund. Not good for service industry.Hence the 4 stars
Stayed 4 nights in Dec 2023

10/10 Excellent

marie eve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a newly renovated room, modern design, extremely comfortable firm bed, huge space, perfect for a multi-day stay. Do not let the sometimes present smell of sulfur stop you from renting there, it is much better than most run down other places. The staff was so, so helpful when it was needed, the kitchen had all the basics for home cooking, it was an easy 20min walk from grocery and restaurants, and so, so convenient for all the fun the Redwoods offer.
Stayed 10 nights in Nov 2023
Response from Nina on 24 Nov 2023
Hi Marie,Thank you so much for your review. We really really enjoyed your company and conversations. We hope you have an amazing rest of your trip. Thanks again, Nina

10/10 Excellent

Carolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, convenient location. Perfect to explore Rotorua and surroundings. The room has recently been renovated - clean, roomy, well-presented, well equipped kitchenette, smart TV and good wifi. Staff were pleasant, efficient and helpful.
Stayed 3 nights in Oct 2023
Response from Nina on 24 Nov 2023
Thank you for your review.Regards,Nina

10/10 Excellent

Heather

Travelled with partner
Property has been renovated and is very pleasant to stay in. Bed was very comfortable, plenty of hot water with good pressure in shower.
Stayed 2 nights in Nov 2023
Response from Nina on 24 Nov 2023
Hi Heather,Thanks for your review. I am glad you enjoyed your stay with us.All the best.Regards,Nina

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bathroom. Good size television. Pleasant staff. Parking was a bit challenging.
Stayed 3 nights in Nov 2023
Response from Nina on 24 Nov 2023
Hi Thomas,Thanks for your review. I am glad you enjoyed your stay with us. Yes the parking is not very big as that is all the space we have but we try our best to fit every guest in.We wish you all the best.Nina

10/10 Excellent

Dejha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay while visitin
Stayed 3 nights in Oct 2023
Response from Nina on 24 Nov 2023
Thanks for your review.

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-appointed, clean and comfortable. Enjoyed the private spa. Would stay again.
Stayed 2 nights in Oct 2023
Response from Nina on 24 Nov 2023
Hi Nicola,Thank you for your review. We would love to host you again sometime soon.Regards,Nina

10/10 Excellent

Arlene, Perth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had one of the Spa units which were great after a lone day out walking. Staff at the front desk were so helpful and gave us some great places to visit plus they were all so lovely to deal with.
Stayed 4 nights in Oct 2023
Response from Nina on 24 Nov 2023
Hi Arlene,Thanks for your review. We appreciate you and your comments. We are so glad to know you enjoyed your stay.We hope to see you again soon.Regards,Nina

10/10 Excellent

Shelly

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Units have been updated and are modern and fresh, lovely kitchen & bathrooms and new carpet. Only disappointment was there is literally never any staff around when you want to check in, ask a question, come back to retrieve your pants you left behind...twice. Staff should always be on site and available during business hours in the least - this lets down an otherwise great motel that i would absolutely stay in again.
Stayed 3 nights in Sep 2023
Response from Nina on 1 Oct 2023
Hi Shelly,Yes we deeply apologize for the inconvenience this caused you but we are extremally greatful that you enjoy your stay otherwise.Regards,Nina

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were
Stayed 2 nights in Sep 2023
Response from Nina on 1 Oct 2023
Thanks for your review

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy.
Stayed 1 night in Sep 2023
Response from Nina on 23 Sept 2023
Hi Jon,Thank you for your review.Kind Regards,Nina

10/10 Excellent

Mary

Business traveller
Liked: Cleanliness, property conditions & facilities
Totally will re visit. The space was great had every thing in room, maybe could of done with extra pillows though just when watching tv. Great location,easy to find.
Stayed 1 night in Sep 2023
Response from Nina on 23 Sept 2023
Hi Mary,Thank you for your review. We appreciate you and enjoyed having you with us.Sorry about the no extra pillows, please ask at reception as we are always more than happy to cater to our guests and provide them with extras to feel more comfortable.Kind Regards,Nina

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Amy at reception is lovely.
Stayed 1 night in Aug 2023
Response from Nina on 23 Sept 2023
Thank you for your review. Amy is very lovely.Kind Regards,Nina

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great motel
Great motel. Very easy after hours check in. Renovated and clean rooms. Great spa pool. Just little bit out of city center, requires car with small kids to get to town.
Stayed 2 nights in Aug 2023
Response from Nina on 23 Sept 2023
Hi there,We appreciate your review and hope to have you back staying with us again some time soon.Kind regards,Nina

8/10 Good

Patricia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to. Clean and staff friendly
Stayed 1 night in Jul 2023
Response from Nina on 4 Aug 2023
Thank you for your valued review. We are happy you enjoyed your stay!

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really clean and tidy motel/ room staff were great and friendly to deal with. AA
Stayed 2 nights in Jul 2023
Response from Nina on 4 Aug 2023
Thank you so much for your review. We look forward to hosting you again some time.

8/10 Good

Nicola Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Vincent

Stayed 1 night in Jun 2023

10/10 Excellent

Jerome

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for good affordable price. Love the spa on the back deck with a closed.
Stayed 2 nights in May 2023

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it might look a little dated on the outside, it's clearly been renovated inside, with quite modern fixtures & fittings & appliances. I was impressed with how big the bathroom was and I loved how quiet it was (I'm a light sleeper!) - set back slightly from the busy Fenton Street. I was travelling with my 2 teenage daughters so they had one unit and I had the one next door which worked out well. They offered us a late check-out (unprompted) which was most appreciated (see comment about travelling with teenagers...). There was the odd minor thing that could use some attention: the sliding door was very hard to lock; some of the window latches were broken & it would be good to include a shelf in the showers to put soap, shampoo, etc on so you're not having to put them on the floor of the shower. Being a lazy tourist when on holiday it would've been nice if house-keeping washed the breakfast dishes but it wasn't a big deal! (Great kitchen facilities with a good-sized fridge with ice box; a microwave, hob, etc.) Fairly reasonable price; would happily recommend. :)
Stayed 3 nights in Apr 2023

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Evayin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The motel is as it's advertised. Very clean and luxurious with private hot tub. Kitchen is so modernized. Would recommend to stay at this place. Check in/out was easy, parking in front of the room and free. Also, free wifi.
Stayed 1 night in Mar 2023

6/10 Okay

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Basic property, okay for an overnight stay. Room was spacious.
Stayed 1 night in Mar 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hot tub in our room, enjoyed spa in our own room privacy is a plus. Room is clean and spacious. We enjoyed our stay. Highly recommend
Stayed 2 nights in Mar 2023

10/10 Excellent

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel was close to some major attractions, walking distance, and only a few minutes in the car for others. The motel had been refurbished recently and the carpets, kitchen and furniture were in good condition. Good WiFi, TV and air conditioning. Easy parking.
Stayed 2 nights in Mar 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything we needed was there. Kichen was very nice.
Stayed 3 nights in Feb 2023

10/10 Excellent

Katerina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a family of 8 we booked for two nights. The rooms were modern, spacious and very clean. Both rooms had smart tv options such as netflix. The staff were very friendly and hospitable. A nice quiet location with useful amenities. We will definitely return.
Stayed 2 nights in Feb 2023

8/10 Good

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, quiet location.
Stayed 2 nights in Feb 2023

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

PAT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated and spaciouscroom with kitchenette and undercover spa. Great location and friendly staff.
Stayed 2 nights in Jan 2023
Response from Billy on 18 Feb 2023
Thank you, hope to see you again

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, quiet, good value, friendly.
Stayed 2 nights in Feb 2023
Response from Billy on 18 Feb 2023
Thank you, see you again next time!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to thermal sites
Stayed 2 nights in Jan 2023
Response from Billy on 27 Jan 2023
Good afternoon Robert,Thank you for sharing your experience. We hope to welcome you back again!

10/10 Excellent

Nithin Mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious..good one for small families
Response from Preet on 23 Jan 2023
Good Afternoon Nithin,Thank you for taking time to share your review, We are glad you've enjoyed your stay with us! Hope to welcome you back soon!Ashleigh Court Motel

8/10 Good

Dayvson, Christchurch

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 1 night in Jan 2023
Response from Billy on 17 Jan 2023
Thank you for choosing to stay with us!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well I could not check in this hotel I booked as I was told the toilet was blocked for the room I booked. And as it was long weekend they couldn’t get it fixed. I was very upset thinking I will have to cancel my trip but the motel manager Billy arranged me another Motel which saved my day. Thanks
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay stay but probably would not return
The security lights were extremely intrusive and one needs to wear a black out eye shield. Black out curtains would help or turning off the security lights at 10pm. Bedside Table would be helpful. I used one of the chairs instead.
Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
It was nice and handy to everything but the shower had mould around the shower door, there were a few light bulbs needed replacing, the fridge door wouldn’t shut properly and a good spring clean all round wouldn’t go amiss. Otherwise it was nice and central and the bed was cosy and the spa awesome
Stayed 3 nights in Feb 2019
Response from Billy on 10 Feb 2019
Thank you for sharing your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good experience. Booked at short notice. A bit dated but cost effective for what i paid and plenty of space.
Stayed 1 night in Jan 2019
Response from Billy on 10 Feb 2019
Thank you for sharing your experience