Bar (on property)

Reviews of The Roslyn, Tapestry Collection by Hilton

4 out of 5
The Roslyn, Tapestry Collection by Hilton
1221 Old Northern Blvd, Roslyn, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 466 out of 1003 reviews" "
Rating 8 - Good. 273 out of 1003 reviews" "
Rating 6 - Okay. 136 out of 1003 reviews" "
Rating 4 - Poor. 67 out of 1003 reviews" "
Rating 2 - Terrible. 61 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosalyn

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean and quiet. Enjoyed my stay
Stayed 1 night in May 2024

4/10 Poor

Mindy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

annmarie, Rushville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for my work visit... easy access to the LIE and the breakfast was quick and delicious. Thank you!
Stayed 2 nights in May 2024

8/10 Good

Leslie

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Griselda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean
Stayed 1 night in Apr 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

Lenore

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Stephanie L. on 13 May 2024
Thank you for providing a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

6/10 Okay

Brian

Stayed 1 night in Apr 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Hazel

Stayed 1 night in Apr 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Winshel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Raj Kapadia on 12 Apr 2024
Greetings and thank you for a 4 Star ratings Winshel.We hope to welcome you back when travels bring you to Roslyn. Safe Travels!

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Raj Kapadia on 12 Apr 2024
5 out 5 Luis. Thank you so much!We are thrilled you enjoyed your stay and look forward to hosting your future stay when travels bring you back to Roslyn. Best Regards,Raj KapadiaGeneral Manager

8/10 Good

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly.
Stayed 1 night in Mar 2024
Response from Stephanie L. on 18 Mar 2024
Frank, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Good

GLENN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Rooms need a little updating.
Stayed 3 nights in Feb 2024
Response from Stephanie L. on 18 Mar 2024
Glenn, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well kept. good customer service
Stayed 2 nights in Mar 2024
Response from Stephanie L. on 11 Mar 2024
Jeffrey, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Erum

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Erum, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

bruce, Valley Strem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A rare find. A nice hotel in a good area,
Stayed 1 night in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Bruce, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

6/10 Okay

Elizabeth

Travelled with partner
There was mildew in shower tile grout, the soap dish holder in the shower just spun around, something was loose in the heating/cooling unit and was rattling every time the fan switched on, and there was a light bulb in floor lamp that only flickered and didn’t turn on. The parking garage ramps are narrow: 2 vehicles would have a difficult time if passing side by side.
Stayed 1 night in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Elizabeth, thank you for choosing The Roslyn, Tapestry Collection by Hilton and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make any necessary changes to our hotel in order to provide a better experience in the future. What you're describing is not the guest room or hotel condition which we are known for or proud to provide to our guests. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Eric

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for taking the time to provide a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Derek

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Judah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Chevaun

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was good mon
Stayed 2 nights in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

2/10 Terrible

Irene

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It used to be a nice place with friendly staff. Last time I was there the place was dirty, shower was with mold, linens was not fresh, felt like someone slept in the bed before. I reported this condition to a manager and she wasn’t able to accommodate with a different room. I had to leave the hotel but was charged anyway full amount.
Stayed 2 nights in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Irene, thank you for choosing The Roslyn, Tapestry Collection by Hilton and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. What you're describing is not the guest room or hotel condition which we are known for or proud to provide to our guests. The hotel was sold out during your stay and another room was not available for our Guest Service Agent to be able to move you to at the time. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make any necessary changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

HELEN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Zamena

Stayed 2 nights in Feb 2024
Response from Stephanie L. on 13 May 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a hinted gem in the upscale neighborhood of Roslyn NY. The room clean with the small touches like vegetable oil soap, ceramic cups for the k-cup machine. The only drawback is that you have to carry your luggage up a steep staircase patio to main lobby. 5 miles away from upscale Roosevelt mall, Costco and total wines.
Stayed 2 nights in Feb 2024
Response from Stephanie L. on 11 Mar 2024
James, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. While our main entrance does have stairs, we also have directions to an entrance on our mid-level of the parking lot which allows you to roll your luggage right in the entrance and to the Lobby. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

8/10 Good

Meredith

Business traveller
Liked: Cleanliness, staff & service, room comfort
Quaint hotel
Very brief stay. Quaint atmosphere. Could use some updating
Stayed 1 night in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Meredith, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We will also use your comments to make any necessary updates to our hotel. We hope to once again be your host!

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for taking the time to provide a rating. We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

GLENN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Quiet area.Great staff.
Stayed 1 night in Feb 2024
Response from Stephanie L. on 11 Mar 2024
Glenn, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us, as well as experienced exceptional service from our hospitality team. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay- room was large and very clean. Breakfast was great at Atlas. Highly recommend!
Stayed 1 night in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Pamela, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Robinson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like this place but next time we hope the receptionist must be polite with the new customer.
Stayed 2 nights in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Robinson, thank you for your 5-star review! We appreciate your time and consideration, and are very happy to know that you enjoyed your stay with us. We'll certainly use your comments regarding the Guest Service Agent you interacted with to coach our team to ensure a more peasant experience from them in the future. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!

10/10 Excellent

Jasmine, Bronx

Stayed 1 night in Jan 2024
Response from Stephanie L on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Holly

Stayed 1 night in Jan 2024
Response from Stephanie L on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

Nicholas

Stayed 1 night in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We wanted champagne glasses to drink our champagne at the room but they didn’t have any. Would have been nice if they could’ve accommodated us being that we were celebrating a birthday.
Stayed 1 night in Jan 2024
Response from Stephanie L. on 11 Mar 2024
Erika, thank you for your rating & review! While we have a full-service restaurant & bar on property which certainly could have provided you with champagne glasses, it's possible that you had requested them after they had already closed and our Guest Service Agent did not have access to provide them to you. We appreciate your time and consideration, and are happy to know that you enjoyed your stay with us otherwise. We hope to once again be your host!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Stephanie L on 11 Mar 2024
Thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

10/10 Excellent

John

Stayed 1 night in Dec 2023

10/10 Excellent

Rita, Great Neck

Travelled with partner
Very warm greeting at the front desk. Beautiful spacious room very clean. Perfect getaway
Stayed 1 night in Dec 2023

4/10 Poor

Diane

Stayed 3 nights in Dec 2023

10/10 Excellent

Cesar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bem localizado e confortavel.
Stayed 4 nights in Dec 2023

10/10 Excellent

GLENN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and good location.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ivonne

Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

James

Travelled with family
Liked: Staff & service
Lack of hot water, queen bed too soft 1st rooms limited windows and light
Stayed 2 nights in Nov 2023
Response from Stephanie L. on 7 Dec 2023
James, thank you for choosing The Roslyn, Tapestry Collection by Hilton and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Rolando, Eagan

Travelled with family
Our 1st room was a disaster. It was extremely small, tucked into a corner of the hotel. It smelled and the plumbing did not work. We requested a different room and we were able to relocate to a different floor, bigger room, no smell. I took a shower and once again the tub dripped nonstop. Very annoying as we again put in a work order and nothing was done. Room cleaning was NOT exacting and crumbs remained on rug. The bed was uncomfortable and the pillows were a joke. Wont return to this Hilton.
Stayed 4 nights in Nov 2023
Response from Stephanie L. on 7 Dec 2023
Rolando, thank you for choosing The Roslyn, Tapestry Collection by Hilton and for taking the time to provide feedback about your experience. I’m sorry to hear that your recent stay with us did not meet your expectations. We strive to make each guest’s stay as pleasant and comfortable as possible, and we will use your rating and comments to coach our team and make changes to our hotel in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Stephanie L. on 7 Dec 2023
Samuel, thank you for your rating! We appreciate any and all feedback; however, for the guests and our hotel to truly benefit from your review and feedback, we kindly ask for you to be a bit more detailed, as this will allow us and other guests to understand the reason for the rating.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet and convenient location.
Stayed 1 night in Nov 2023
Response from Stephanie L. on 7 Dec 2023
William, thank you for your rating & review! We appreciate your time and consideration, and are very happy to know that you enjoyed comfort and convenience during your stay with us. Our goal will always be to provide our guests with personalized service, unique amenities, and make them feel welcome, comfortable and cared for. We're glad you recognized it and shared it with us and others. We hope to once again be your host!