Individually decorated, individually furnished, desk, iron/ironing board
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Reviews of Sutton Place Hotel

3.5 out of 5
Sutton Place Hotel
25 Old Street, Roseau

Reviews

6.6
Rating 10 - Excellent. 2 out of 17 reviews" "
Rating 8 - Good. 7 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 4 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 13 nights in Mar 2024

8/10 Good

Willifred

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to place a luggage lift or elevator on the floors.
Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience with Sutton place. We got there and they had no reservations for us and had us calling all over try to get a place to stay. Expedia confirmed my reservation. Had no problems with airline or car rental. They over booked and couldn’t help us.
Stayed 6 nights in Jul 2019

6/10 Okay

K, Brooklyn, New York

Liked: Staff & service, room comfort
Right in the middle of Roseau!
We enjoyed our stay at Sutton Place. Our suite came complete with a full kitchen, utensils, hotplate, microwave and fridge included. There were also 2 stools that came in handy for entertaining company. The bathroom was clean with plenty of hot water. As per our request, there was a playpen ready for our young son to sleep in. The staff is excellent. Friendly and willing to satisfy every request. WiFi was pretty good. The complimentary breakfast consisted of toast, cereal, coffee and jam. We always arrived too late for the fresh fruit. Other breakfast options are available for a nominal fee. Our only complaint is the noise! There is a lounge right in their cellar which made it difficult to sleep at times. Of course my son had no issues sleeping right through it. The town comes alive pretty early in the morning. This was my first of hopefully many stays with Sutton Place. You get more space for your buck compared to other local hotels.

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Premium parking and good service attituude.
We arrived in Roseau 2 days before our stay at Sutton Place and we popped in there just to confirm our reservation and they said they had us down and our room would be ready when we were. We got back to Roseau after 21:00 and they had us park right in front on the front door and they had a security guard on duty. The girl at the front desk was very nice and she escorted us to our room. The next morning she was there to help us get what we needed for breakfast. All in all it was a nice experience, actually better than our hotel in Fort de France.

8/10 Good

Milaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central, comfortable and clean
We were quite satisfied with our stay at Sutton Place. First, upon arrival at the hotel, we had to cancel our 3rd night, because our flight schedule had changed. They cancelled our 3rd night without charging us a cancellation fee, which we greatly appreciated. The WiFi worked well, the room was clean and comfortable, and the front desk lady was nice and helped us book our taxi for our tracking expedition. Although everything is closed on Sundays, there is a grocery stores and a few restaurants at walking distance from the hotel. The included continental breakfast was disappointing however. The only food available was toasts with butter or marmalade, or Special K cereals. More options would have been nice (e.g. muffins, croissants, peanut butter, fruits, etc.). Also, note that room #4 does NOT have a hairdryer for some reasons.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Sutton Place? ... You decide!
When we booked a two bedroom suite we did not expect 1 room with two beds. As a result had to share a room with my parents at my mature age not ideal. Only two members of staff on reception actually provided good customer service. The breakfast buffet was limited and as things ran out during the week things were not replenished. There was one particular Carib young lady at reception who were a breath of fresh air if not for her our stay would have been tainted.

6/10 Okay

Manuel, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
Not Staying Again
Sutton Place Hotel is an old hotel that could use improvement. The only good thing about our stay was the staff and the restaurant on the ground floor. The building itself could need a refurbishment. The rug on the stairs had seen better days. What made our experience worse is the bar located on the basement of the building which was open on certain days until past 12 Midnight. Some of the walls need to be doubled. Anyone shouting in the street can be heard clearly.

10/10 Excellent

Per

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel is in the middle off the town. Noice and peoples talk on the street can be heared directly into the room at the front off the hotel. They claims to have breakfast,but the dinner hall has been closed since Maria in 2017. Breakfast is toast, with either butter or jam. And instant coffee on first floor.
Stayed 2 nights in Jul 2018

4/10 Poor

Traveller, Germany

Liked: Cleanliness
Extrem laute Musik bis 4 Uhr nachts
Bis 4 Uhr nachts Musik in der Lautstärke einer Discothek. Schlaf völlig unmöglich. Eine Zumutung. Hotel war ansonsten in Ordnung. Sehr zentral gelegen.
Stayed 1 night in Jun 2017

8/10 Good

Sune, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentralt midt i byen
Vi bodde her en att på gjennomreise. Et gjennomsnittlig Hotel som absolutt er verdt prisen. Stort rom med trivelig betjening og veldig sentralt hvis du vil bo i byen. Har en bråkete disco i kjelleren som stengte midnatt.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Week end à SUTTON PLACE dominique
Le niveau de prestation attendu ne correspond pas au tarif payé avec petit déjeuner. C'est très chère pour ce que c'est. Le petit déjeûner n'est pas satisfaisant pour le prix.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Un petit Hotel dans maison coloniale en ville
Une nuit dans cet Hotel appartement ma fois très central dans le quartier français de roseau petit déjeuner continental compris Personne n'aimant pas le bruit s'abstenir car isolation inexistante au coeur d'une ville animée le week end sinon grand espace dans l'appartement accueil chaleureux

10/10 Excellent

AI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Frederique, Marseille

Liked: Cleanliness
Hotel moyen, bruyant et cher.
Cet hôtel est tout juste moyen, et cher pour ce qu'il propose. Certes la chambre était grande, mais les fenêtres fermaient mal et a Roseau il y a de la musique dans la rue le vendredi et samedi soir jusqu’à 4h du matin. Si on veut du calme, il vaut mieux aller dans les hôtels qui sont en bordure de mer (et qui sont moins chers). Ils sont éloignés du centre mais les bus locaux sont très efficaces. Petit-dej continental assez léger. Ce n'est pas un hôtel que je recommanderais.

8/10 Good

EDOUARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort