Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by JD from Scotland

Fantastic location

Posted 06-Apr-2014
Pros: Location. Friendly and helpful staff.
Cons: Tired and dated rooms.....hotel needs to have a bit of a refurb. Also, needs to have wifi available and in particular free, especially in main areas.
Location: This hotel is within easy reach of everywhere. The farthest is the Colosseum but if you plan your route you can take in other sites along the way.
Great hotel within such easy reach of all attractions. Throughout our stay we didn't need to use public transport or taxis to get around. Hotel staff lovely and all spoke very good English. Check in and check out quick and easy. The hotel is a little tired and dated but everything is clean and what you would expect from a longstanding hotel. Breakfast very good and even provided a small hot food selection, which we were not expecting. We heard a few guests moaning about not knowing where breakfast room was but you only had to ask to check!!!! Drinks at bar reasonably priced and staff were great, tempting you with nibbles while you drink. No free wifi anywhere in hotel and whilst we were there for a holiday, nowadays it is very much expected to be available, at least in main hotel areas. This is something this hotel really does need to get sorted. Televisions in rooms a bit dated and care should be taken regarding the extensive channel selections in various languages - whilst good, if you choose to use out with the basic news channels, then it is at around 20 euros per day!!!! Rooms clean and spacious. We had a lovely time here and would definitely stay again.
2 out of 5
by Leona from Buckinghamshire

Extremely disappointed so we left a day early and

Posted 31-Mar-2014
Pros: The restaurant staff were nice and polite.
Cons: The attitude of the reception staff, and duty managers.
The disappointment began with the size of the room. I had booked a superior double room for my daughter and I to share, the room we were allocated was small and dingy, so I am not sure why it would be classed as superior. As soon as the receptionist saw that I had booked the room through Expedia, his whole attitude was that of disdain. I arrived two days ahead of my daughter as I had some work to do in Rome. During these two days, I had plenty of opportunity to observe the interaction between the hotel staff and guests. Most (not all) were at best indifferent, and at worst, just rude. Then, during the weekend, I experienced the rudeness and the general unhelpfulness of some of the staff, first-hand. They tried to charge for internet, even though it was already included in the cost of the room for the duration of the stay. There were other occasions where I had to argue for what should have been rightfully provided according to the reservation details. We were supposed to stay until Monday, but I could not bear the situation any longer and found alternative hotel for our last night in Rome and moved out of this awful hotel.
5 out of 5
for Everyone
by Bruno from Wilmington, DE

Great hotel in central location

Posted 12-Jan-2014
Pros: Staff efficiency and friendliness; great location; modern, clean facilities.
Cons: Nothing.
Location: Very close to the Vatican, but also to the historic center of Rome, which is just across one of the bridges. We basically walked everywhere.
We loved our time at Hotel Cicerone. It has modern, great facilities, and the location is perfect to go almost anywhere in Rome, plus it is also close to the Piazza Cavour drop-off point for the bus from the airport. Breakfasts are also great, with everyone being friendly and helpful. We did have a large room on the 6th floor, probably larger than the standard rooms, and this probably helped make our time there even better.
3 out of 5
by A verified traveller

This traveller left a rating score only Posted 05-Jan-2014 on Hotels.com
4 out of 5
for Families
by Ampelman from Adelaide, South Australia

Location excellent, food & wi-fi no. Overall yes.

Posted 18-Dec-2013 on Hotels.com
Location - excellent, walking distance from the Vatican and most attractions in the old town. Restaurants, gelateria (recommend Gelatonomy 2 blocks down) and various pizza places nearby. Near underground station and plenty of shopping options. Service - average, surly waiters in breakfast/lunch room. Didn't care too much when my son found a large staple in his pasta sauce! Accommodation - comfortable rooms, in-room safe, some English language TV stations. Rooms at the front of the hotel on the lower floors get a lot of street noise, windows not double glazed. No tea/coffee/kettle in standard rooms, only superior rooms. Can use the stairs. Attic rooms are great value for money if you don't mind a flight of stairs. Eating - Breakfast, large buffet selection. Lunch/dinners, average standard, suggest going down the road to eat. Wi-fi - expensive, 9 Euro a day anywhere in the hotel Summary - perfectly adequate 4 star hotel in a large city.
5 out of 5
for Everyone
by A verified traveller

Cicerone Hotel in Rome

Posted 04-Nov-2013
Pros: Walking distance to Vatican and Spanish Steps. Morning buffet very good
Location: see above
We only stayed one night but were pleased with the hotel and expereince there - rooms were a little older in style but clean and pleasant , moring buffet which was included in the price was excellent . Front desk staff were friendly and helpful altho on occassion they get into some lengthy discussions amongst themselves about some work issue and you have to wait while that is concluded before they recognize you at the counter
5 out of 5
for Everyone
by Mosbo from Tampa, Florida

Rome Trip

Posted 16-Oct-2013
Pros: Location
Cons: TV - older style TV's in room; limited channels available.
Location: Shopping, resturants, historic sights, river within easy walking distance.
Very nice hotel, in great convienent location to the Vatican. Hotel was clean, staff was very responsive and helpful. Numerous shops & resturants close by - easy walking distance. I enjoyed my stay and would definitely stay here again.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Oct-2013 on Hotels.com
2 out of 5
by Joe from Florida

Nice hotel, but rude desk clerk ruined my opinion.

Posted 05-Oct-2013
Spent two days at the hotel prior to a tour. Nice hotel and nice location. But when I checked out, I was verbally advised of my additional bar purchases which I payed for by credit card. When I was handed the printed statement, I noted that there was a 18,50 Euro charge for a 'Figobar'. When told it was the room mini fridge, I told the clerk I did not know the room even had a mini fridge, let alone use anything from. The clerk then glared at me and said I had already agreed to the charges. I responded that I misunderstood his verbal characterizations of the bar charges, but I was in a hurry to catch a train and let the charge stand. I resent be taken advantage of as a 'dumb' tourist and did not have the time to rectify the situation/charge. Needless to say, I would not recommend this hotel.
5 out of 5
by A verified traveller from Delray Beach, Florida

Posted 26-Sep-2013 on Hotels.com
No problems with our stay at the Cicerone Hotel, Rome, Italy. It is in an ideal location with many optional bus services directly across the street from the hotel. It is in a lively part of Rome and not overly crowded by large tourist groups. There are many independent shops, restaurants, cafes within easily walking distance. O.K with me as it was our third stay at the hotel.