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Reviews of La Quinta Inn & Suites by Wyndham Rome

2.5 out of 5
La Quinta Inn & Suites by Wyndham Rome
15 Chateau Drive, Rome, GA

Reviews

7.0

Good

Rating 10 - Excellent. 75 out of 231 reviews" "
Rating 8 - Good. 50 out of 231 reviews" "
Rating 6 - Okay. 42 out of 231 reviews" "
Rating 4 - Poor. 34 out of 231 reviews" "
Rating 2 - Terrible. 30 out of 231 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Pamela, Sugarloaf

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person who helped me check in was great…super nice and knowledgeable.
Stayed 1 night in May 2024

10/10 Excellent

Brent

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Vinayak

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is quite and well maintained and very clean. Our stay was very comfortable and the staff was also very friendly and responsive.
Stayed 3 nights in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 Okay

Ana

Travelled with family, Business traveller
Liked: Staff & service
There was a cocrach in the room
Stayed 1 night in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

2/10 Terrible

Jalon

Deposit not given back.
Stayed 1 night in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Julian

Business traveller
Liked: Staff & service
Pleasant receptioist
Stayed 1 night in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 Poor

Joy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled away from the traffic good price until you’re hit with the travel taxes.
Stayed 2 nights in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Phyllis

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Gentlemen at front desk very polite and attentive. Entire property needs updating. Shower curtain stained… hall carpet worn. Dusty room. Top of tv very dusty. Just did not feel clean in room. Breakfast was very good but no bacon. Workers outside in white truck had very foul odor when getting luggage out of car. Did not feel safe then.
Stayed 1 night in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Michael, Alpharetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good basic hotel, fine for an overnight stay. Surprisingly good breakfast offered. Rooms were kinda odd, tiniest bathrooms I’ve either been in, especially for a king sized room?
Stayed 1 night in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Jennifer

Travelled with family
Disliked: Amenities
Dog next door barked all through the night. Computer issues at check in and check in process took over 30 minutes. Driveway into hotel super steep and vehicle bumper scraped entering and leaving hotel. Parking lot is tiny and limited parking. Hotel staff must live on premises because the smell of their international food cooking permeated throughout hotel floor at a late hour (after typical dinner time).
Stayed 2 nights in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 Poor

Ashley

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pretty run down. The showers were very gross, shower heads hardly sprayed. There was long strands of dark hair in the covers. You could hear anything going on outside your room. At one point someone’s alarm went off on their phone for about 20 minutes and you could hear it the entire time. The halls and stairwells were dirty and smelly. Next time will pick a little more carefully.
Stayed 3 nights in May 2024
Response from Sam on 20 May 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Apr 2024
Response from Sam on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great and parking was close
Stayed 1 night in Apr 2024
Response from Sam on 20 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

James

Travelled with family
Liked: Property conditions & facilities
Very nice stay !!!!
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 Okay

Brent

Travelled with family
Disliked: Property conditions & facilities
Required a 100 dollar deposit for the room for incidentals that wasnt required when booking with expedia. The hotel said it was fully refundable.
Stayed 3 nights in Apr 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Glenda

Business traveller
The staff were great but the bathroom in my room on the third floor was unusual. Seemed to be an afterthought, as if the room was built but they added on the bathroom at the last minute. Hard to maneuver to the shower as the door was in the way. But I wasn’t moving in just passing through so I managed.
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 Poor

Tina

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was pretty noisy. We should have been given a room not as close to the large group of patrons. The bathroom faucet was spitting out the water too hard. When you put your hands under to wash them it was very hard and would spray all over the sink counter getting everything wet. Also, the sink drain did not have a stopper to prevent items from falling down the drains.There was no alarm clock in the room. We had to result to use our phones as a clock and alarm clock. The room was definitely not worth the $200. We should be given a credit to compensate for all the problems we experienced.
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly and helpful staff.
Stayed 2 nights in Mar 2024
Response from sam on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Cynthia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and the beds were comfortable. The staff was wonderful. The breakfast was delicious. The coffee area could be more appealing by adding the little non refrigerated creamers and sugars. I was hesitant to try because the creamer set out and is refrigerated type. The smoking area could use some pick up . They also should remove the container in the parking area.
Stayed 1 night in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly. Hotel was clean it’s an older hotel but it’s clean and updated. Breakfast was really good! Great location
Stayed 2 nights in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Charlie

Overall property clean. Quiet& restful. Staff friendly & personable!
Stayed 1 night in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Adria

Travelled with pets
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The toilet seat was broken. No hot water. Ran it for 5-6 min and was very lukewarm. Anyone who cleaned it would know this. Blow dryer turns on but no real air. Old? Other issues too, but it's not worth it as i won't go back. $200. Funny.
Stayed 1 night in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Jo Ann

Stayed 1 night in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

4/10 Poor

KATHRYN

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The bed was lumpy and uncomfortable. The water was turned off by plumbers one hour before checkout so we had to wait to take a shower. The shower needs to be re-caulked as there was mold. The pool was dirty and gross. The phone was not even plugged in.
Stayed 3 nights in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room & facility, quiet, pet friendly, good breakfast, staff very friendly!
Stayed 2 nights in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is 30 minutes off of I75 but that is my fault for not checking. Internet not working but manager did try to fix it. Hot breakfast was a little cold. Hopefully that was just an off day. Room was clean, staff helpful
Stayed 1 night in Mar 2024
Response from Sam on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Benjamin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Rude unhelpful demeaning demanding at check in
Stayed 1 night in Mar 2024
Response from Sam on 12 Mar 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

4/10 Poor

veniscea

Stayed 2 nights in Mar 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean upon entering, the front desk was so nice and kind. The place is nice and convenient to shopping. This is my second time here I will stay again
Stayed 1 night in Mar 2024
Response from Sam on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Frank B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Sam on 12 Mar 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 Okay

Jana

Stayed 1 night in Feb 2024
Response from Sam on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Feb 2024
Response from Sam on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jan 2024
Response from Sam on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this place I will stay here every time I come to Rome Georgia nice staff,good breakfast, quiet room,clean rooms and easy checkout
Stayed 1 night in Jan 2024
Response from Sam on 19 Feb 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Wyatt

Disliked: Cleanliness, staff & service, property conditions & facilities
DONT STAY HERE, if this is your last option youll be happier sleeping in your car.
Stayed 1 night in Jan 2024
Response from Sam on 19 Feb 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Not bad but not Great
Overall stay was not bad but wasn’t great either. Breakfast was terrible. The door to our room did not feel safe. We constantly heard noises but that could have been just the guests. Cleaning staff starting cleaning our room before we officially checked out and had to get our stuff from another room while we were still packing up to go. It was very difficult to find a parking spot due to large construction vehicles parked. There was an odd smell in the hallway on our floor and elevator. The desk staff was very friendly and our room was very clean and water in shower was hot.
Stayed 2 nights in Jan 2024
Response from Sam on 19 Feb 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Sam on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Miranda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience
Wonderful stay! Great customer service and clean rooms. Delicious breakfast as well. Will definitely stay here again.
Stayed 1 night in Dec 2023
Response from Sam on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

10/10 Excellent

Betty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My child and i enjoyed our stay.
Stayed 2 nights in Dec 2023
Response from Sam on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

4/10 Poor

Veronica

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The overall room appearance was clean however the bathroom shower and tub area was nasty. The mattress was rundown every time you moved it made noises like it was gonna fall down, so we couldn’t get comfortable, for fear of falling of it falling apart.
Stayed 1 night in Dec 2023
Response from Sam on 10 Jan 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Pamela, Sugarloaf

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient.
Stayed 1 night in Dec 2023
Response from Sam on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

RICK, Charlestown

Stayed 1 night in Dec 2023
Response from Sam on 10 Jan 2024
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

10/10 Excellent

Rick

Stayed 1 night in Nov 2023
Response from Sam on 10 Jan 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Sonya

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Noisy
Stayed 2 nights in Nov 2023
Response from Sam on 4 Dec 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Sam on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, amenities
I was very displeased with the fees from the hotel without having prior knowledge. They held an additional “incidentals fee” of $100 per room & we booked two, that was not aforementioned when I booked!
Stayed 1 night in Nov 2023
Response from Sam on 4 Dec 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

8/10 Good

Conrad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam on 4 Dec 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely, Sam Raval General Manager La Quinta Inn & Suites by Wyndham Rome

6/10 Okay

Philepea

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleepless in Georgia
My room was located next to a large party that kept me up ALL night! I heard talking, laughing and doors slamming the entire time. I dont know why they could not have put me in a room far away from this party. Everything else was nice but i needed REST!
Stayed 1 night in Nov 2023
Response from SAM on 14 Nov 2023
Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that we fail to meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at La Quinta Inns & Suites, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Sam Raval General Manager