Hallway
Check availability

Reviews of Hotel Metropolis

4 out of 5
Hotel Metropolis
Viale delle Milizie, 26, Rome, RM

Reviews

8.2

Very good

Rating 10 - Excellent. 287 out of 822 reviews" "
Rating 8 - Good. 369 out of 822 reviews" "
Rating 6 - Okay. 108 out of 822 reviews" "
Rating 4 - Poor. 33 out of 822 reviews" "
Rating 2 - Terrible. 25 out of 822 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Nicola

Travelled with family
Liked: Cleanliness
Wouldn’t say it’s a 4* by UK standards, but a good 3*. Food and bar a little strange, so make sure you research where your options are. This isn’t a tourist area so you have to walk a little to find hustle and bustle. But it’s nice a quiet, has very good transport connections. 4 of the staff we interacted with were excellent, 1 wasn’t great, dismissive and wasted a lot of time checking us in that didn’t need to happen just to serve his ego in our opinion. But that being said the other staff in the reception and breakfast area were really excellent. Breakfast was basic for €15 each, continental, in the area you can find a lot more for your money. Great location if you are here to go to a game at the Olympic stadium. 30 minute walk there and around 20 to the Vatican. Little Further into central Rome, but the Metro is easy to navigate and very cheap. All in all, I would stay there again for the price if I was going to the stadium again, but otherwise I wouldn’t. All a bit tired and no atmosphere.
Stayed 3 nights in Feb 2024
Response from Sebastien on 5 Feb 2024
Dear Madam, We thank you so much for your feedback and having booked a room in our hotel. We wish to point out that we are located in the midst of the Vatican city and landmarks with an easy access to transportation and the Olympico stadium.We strive to provide an high and good quality of food, handmade in Italy, with a broad and continental buffet. Our personal is dedicated to cater our clientele in many languages and we have rules we must abide to make sure everything is plain for a good stay.We are looking forward to greeting you in the future. Best Regards,

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms
Stayed 5 nights in Dec 2023
Response from Reception on 9 Jan 2024
Dear Madame , it's been our pleasure to have you here .See you next time ,Sabrina

2/10 Terrible

Athman

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Really bad!
Terrible service! TV was not working! Breakfast was awful!
Stayed 5 nights in Nov 2023
Response from Reception on 8 Jan 2024
Dear Sir ,we are truly sorry that your stay was not too pleasant .Especially because we did change the TV in your room with another one and afterwards we did buy a brand new smart Tv .We also read you disliked the breakfast options ; This maybe happened when you arrived in the dining area just before the service was ending .We really hope after all , to have you back here once again to assist you more carefully Best regards,Sabrina

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was a nice stay and the receptionist was very helpful in guiding us on where to visit Rome's landmarks on a map. One thing I will mention is when the cleaner cleaned the room after we had gone out for the day, when we came back she had done everything apart from leaving us any body wash which was odd as she had given us 6 bottles of shampoo instead?? so I had to go down to reception and get some more body wash from the room but apart from that the hotel was fine.
Stayed 2 nights in Nov 2023
Response from Front office on 21 Nov 2023
dear Gary , thanks for appreciating our help at the reception . We apologyse for not having left some more body wash in the room from the housekeeping . Lady simply did forget . Hope to see you again soon .Best wishes , Sabrina

10/10 Excellent

Alveliz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for my first time in Rome and it was very nice! Staff was very friendly and helpful and always available, it's minutes away from the train station so accessing sites was very easy, and about a 15 min walk to Vatican City, I highly recommend!
Stayed 7 nights in Nov 2023
Response from Front office on 10 Nov 2023
Dear Alvedliz, we thank you so much for your kindness and your great comment. It has been a pleasure to greet you in our hotel. We hope to see you for your future stay in Rome. Best Regards.

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute in the city
The hotel was clean and welcoming. Room is on the smaller side. However, you can catch the metro or bus within walking distance of the hotel. Also, there is a lot of eatery around and can walk to some of the famous sites. Definitely would stay again.
Stayed 1 night in Oct 2023
Response from Reception on 9 Nov 2023
Thank you very much for your kind review . Hope to see you soon again

10/10 Excellent

Paloma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price stayed 8 days the room was nice liked that the metro was just down the street very quiet outside and inside. Staff 24hrs and they were very nice an friendly. The only minimal complaint was had breakfast once an the options they had was very minimal also wished they had an iron in the room instead of asking for one every time i need it. Other than that i would go back an use same hotel if I wanted to stay outside of center of rome
Stayed 8 nights in Oct 2023
Response from Reception on 28 Oct 2023
thanks a lot for being kind . It's truly appreciated .Best regards,Sabrina

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best comfort stay
Great service and accommodating. Would recommend this place to anyone who is visiting Rome.
Stayed 2 nights in Oct 2023
Response from Sabrina / reception on 12 Oct 2023
Thanks a lot for appreciating our Property . Looking forward to your next visit in Rome

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities, room comfort
Basic experience great staff most of the time.
Amenities great towels not available I ask for tissues they had none available, disappointed experience sorry to say the staff did the best that they could and were very helpful.
Stayed 3 nights in Sep 2023

6/10 Okay

John

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Sabrina on 27 Sept 2023
Thanks very much for excellent review . Hope to seeing you again soon .

6/10 Okay

Carole, Hempstead

Stayed 2 nights in Sep 2023

2/10 Terrible

Alice, Lemont

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Catered to Business clients. Treated Expedia clients poorly. We arrived an hour before check in. Told our room was not ready yet the guy in front of us was given early access. Woman at front desk was very rude to us but not to others who seemed to be traveling for business. We were not. Maybe they paid more for their room? Three people were waited on before us. All got rooms on higher level. We got 1st floor noisy room with a glass bathroom door that did not close all the way. Had to push a towel under it to keep it closed. Chipped floor tile in bathroom. I covered it with a towel. Floor was sticky but they did give us slippers. Bed made noise when getting in and out. Restaurant only open for breakfast yet they advertise all day. Breakfast was $15 per person. You can walk a block and get breakfast for $8 per person. No coffee pot in room (only upper level rooms had them). I brought my own instant Decaf coffee but no way to get hot water. The lobby is very small and is laid out weird. You have to walk down a ramp to get to the seating area. Very small room with water stains and flaking rotted wood on the bathroom wall and by the night stand. We picked this hotel because it was relatively close to the Vatican. The picture online is what you see when you walk in. But once you look closer... surprise.
Stayed 3 nights in Sep 2023
Response from Hotel Metropolis on 21 Sept 2023
Dear Alice ,we are sorry if we were unable to give you the room when you arrived ( mid morning ) .Check in starts at 3 pm and it’s written in each confirmation .We also have some of the rooms ( Superior , suite and executive rooms ) having priority check in ;this is valid for this kind of rooms only .We regret to know you did not like the room given on the first floor . ; if you disliked the room it wasn’t said to us while you were here .Next time please talk to the front desk assisting guests 24hours .Also if you saw some other nicer pictures of the Hotel rooms it’s because as told , we have Superior , suite and executive rooms ( not all rooms are alike ) Finally , price paid for breakfast could have been much cheaper if you were buying it in advance .Breakfast that we also serve is not comparable with the 8 paid in a caffetteria for a cappuccino & Croissant .As you well Know there is a large buffet with hot & cold dishes , fresh pastries , daily cakes and much more .We all hope you appreciate more our Property for your next visit .Best regards ,Hotel Metropolis

10/10 Excellent

Ziad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, they accommodated me with everything I needed. Very clean hotel and amazing location. I felt very safe and very happy❤️ Thank you for everything
Stayed 4 nights in Sep 2023
Response from Reception on 23 Oct 2023
Thank you for your kind review !! See you next time, Sabrina

10/10 Excellent

JOSUE GIOVANNI, MORELIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las instalaciones del hotel están en excelente estado, y la ubicación es muy conveniente para moverse en transporte público a todas las zonas turísticas.
Stayed 6 nights in Sep 2023

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Sebastien on 2 Aug 2023
Dear Brett,We thank you very much for your kind comment.It has been a pleasure to make your acquaintance and cater you during your stay in Rome.We are looking forward to greeting you again.Best Regards,

4/10 Poor

Irvinpreet

Stayed 4 nights in Jul 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel off the Beaten Path
Nice hotel located a little off the beaten path in a quieter area. A little less than an hour's walk to the main touristy areas of Rome. The hotel and room both looked recently renovated with modern finishes, and the room was very clean. I am very picky about cleanliness and it met my standards. The hotel staff was very nice and the daily breakfast was a plus. The only downside was that we couldn't figure out how to work the air conditioning, but we were in our room so infrequently that we forgot to ever ask for help.
Stayed 3 nights in Jun 2023

4/10 Poor

Dmitry

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Good location close to Vatican and metro station. High price - not worth for the money. No WiFi - don’t go there if you need it. During rain it does not work - I stayed 3 nights, no internet in the whole building during the whole time and stuff did not help and did not bother to resolve the situation or provide updates. Shower is good, room is small and just one chair for the room for 2 people.
Stayed 3 nights in Jun 2023
Response from Reception on 17 Jun 2023
Dear Dmitry , Thank you for having chosen our Property for your stay . We would like to remind you that we did inform you upon arrival that the lack of WIFI was due because of the Thunderstorm we had in the past few days . The wifi cable of the Whole area around us has been completely damaged . That situation then is not under our control and we are sorry if the couldn't offer the WIFI Service . We aldo did not have any complain about the room you were in. Why you did not talk to reception about it ?We hope you will come back again for offering you a more pleasant stay . Best wishes , Sabrina

2/10 Terrible

Chipo

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I stayed at this hotel for business, the hotel itself is nice and comfortable. Before I got to the hotel I needed assistance, I had sent two emails and I didn’t get any help, so I called and the person I spoke to told me I was asking too many questions and they didn’t want my business. This totally spoiled my trip. For a hotel based around customer care this hotel is terrible. If I could score a negative 5 stars, I would.
Stayed 3 nights in Mar 2023

8/10 Good

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

10/10 Excellent

Zvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Stayed in a superior room, the location was very good and close to tram and Metro, the reception staff were excellent and very polite and supportive, also the breakfast that was good and the staff in the dining room were all very friendly, the neighbourhood of the hotel was good and safe, the cleanliness of the room was good, the tub and the shower was a bit old and needs renovation
Stayed 3 nights in Apr 2023

4/10 Poor

Zaylee

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Worse thing was to sleep in an old matress. While we were there, we couldn’t sleep at all. Pillows terrible too. We couldn’t iron our clothes because it wasn’t allowed even if we will go to buy our own. We booked for 6 days, but we ended leaving the hotel after 3 days and only because we already had some tour reservations. I had a really bad back pain. The Philippine employees were amazing but they couldn’t do much since the hotel controls everything. You will feel that you rent an ARB room following weird rules from management

2/10 Terrible

mark

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2022

8/10 Good

Lani

Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

PAULINE

Disliked: Cleanliness
The images I saw online were completely different than what I saw in person... I arrived at 1:30 in the afternoon and my room was not ready, and when it finally was ready hours later, no one helped me with my luggage's. When I entered the room, I saw a stain on the comforter, the pillows were very uncomfortable and flat, and the bathroom was too dark to even see anything.
Stayed 3 nights in Sep 2022

10/10 Excellent

Patricia

Stayed 1 night in Sep 2022

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
not a 4 star hotel
This is not a 4 star hotel. The front desk and the maid were good nice but that’s all we saw. A 4 star hotel must be accessible to the guest 24 hours a day. Check in at this hotel had to be done by 11pm. A 4 start hotel must have A restaurant or dining area must serve breakfast and dinner throughout the week. Furthermore the 4 star hotel must have a liquor license and an area where beverages can be served. Not happening at this hotel .
Stayed 3 nights in Sep 2022

8/10 Good

KATIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Great Hotel
Modern hotel with all the facilities you need for a comfortable stay. Great location close to tram and underground which we used daily for sightseeing. Restaurants, cafes and bars nearby in walking distance. Good breakfast selection to start the day with. Comfortable bed however this was a slightly awkward layout as the head of the bed didn’t reach the back wall due to the bed surround so it made for a gap at the top of the bed. Overall great location, clean, modern and tidy would definitely recommend for a city break base :)
Stayed 3 nights in Sep 2022

6/10 Okay

Sonyalis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money. Very good breakfast
Stayed 1 night in Sep 2022

10/10 Excellent

Lizzie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a leak one night but it was fixed straight away in the morning. Staff were super helpful from booking us taxis to recommended some great restaurants. Thank you so much :-)
Stayed 5 nights in Aug 2022
Response from AM on 12 Sept 2022
Dear Lizzie,thank you to you. It was a pleasure have you at our Hotel. We hope to have you in the future.Best regards from all Metropolis Staff

4/10 Poor

Hyonara

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Enjoyed the quietness.
Stayed 4 nights in Sep 2022

10/10 Excellent

anabel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay in Rome
Stayed 4 nights in May 2022

10/10 Excellent

chi wai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Roger

Travelled with group
Disliked: Amenities, property conditions & facilities
To call this place 4 stars is a joke.. Unless it is out of 10 stars. The staff would turn the AC off while away, which made it boiling in the room. And even with the AC on full blast it never got cooler than 27C. It smelled terrible in the room, the power went out in the elevator, and it was musky and humid.
Stayed 6 nights in Jul 2022

4/10 Poor

Irina

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Air conditioning
Not so good, as the air conditioning wasn’t working properly, but rather recirculating the air in the room. The reception kept on saying they will fix it or have fixed it every time we would go or call to discuss, but the only tiny difference was in the last day after asking fir a ventilator or another room. It’s unacceptable when you charge so much and are a 4 star hotel not be able to maintain a cold/acceptable temperature in the room during the summer. Please bare in mind that Rome is always super hot in summer. There were times when outside felt colder than in the room.
Stayed 3 nights in Jul 2022

4/10 Poor

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2022

10/10 Excellent

Nicolaos, Demarest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our six anniversary here in Rome at this property. We enjoyed it a lot! It was really clean, quiet, smelled great, staff was very helpful and really nice! The breakfast was delicious! It’s an excellent location for anyone that wants to go sightseeing in general. We walked a lot to the main tourists areas and the sightseeing busses. The area is very quiet and safe. We slept really well! We will come back to this property they accommodate small children and provide the accessories needed.
Stayed 5 nights in Jun 2022

6/10 Okay

Pamela, Puyallup

Stayed 2 nights in May 2022

8/10 Good

Gladys

Stayed 1 night in May 2022

4/10 Poor

Paul

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Good: The hotel staff are kind and helpful. The breakfasts are satisfactory as well. We enjoyed bread, sliced meat, cheese, eggs, and various pastries. The Bad: During the first night, our bathroom drains smelled of sewage. We complained, and so the next morning, the hotel manager offered to switch us to another room. But by then, the odor had dissipated, so we declined, with thanks. What a mistake! The next night, the foul stench returned, and it remained into the morning. It was sickening. So I accepted the manager's offer, and we moved to another room. I am thankful that they switched us so quickly, but this problem should never have happened in the first place. Bathroom drains don't just suddenly start smelling this horrible. It takes months or years to build up such nauseating odors. To allow the stench to get this bad was careless, and inconsiderate of their customers. Their negligence is all the more egregious, considering the high rates they charge for their rooms! If they had been hiring a plumber on a regular basis to check all their drains at least twice a year, we would never have had to endure those revolting sewage odors. Preventive Maintenance is the remedy, and they should have been doing it all along, for the sake of their guests. But they didn’t, and we suffered the consequences.
Stayed 3 nights in May 2022

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to a metro stop, walking distance to Vatican. Staff is always willing to assist and the breakfast was excellent. Very happy with this choice!
Stayed 4 nights in Apr 2022
Response from Metropolis Staff on 30 Apr 2022
Thank you very much for your appreciation . It’s an incentive to do better ! See you soon!

4/10 Poor

Paul

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Rooms have not been maintained well, the air conditioning did not function, carpet and fabrics had stains, breakfast was poor.
Stayed 2 nights in Mar 2022
Response from Staff Hotel Metropolis on 3 Apr 2022
Dear Guest, please note that in Europe we didn't use air conditioning in march. With regards to the breakfast, you should ask for wthaever you want sweet or salty Best regards

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The property is located near to Vatican and other touristic places. I did not like the toilet and clean conditions of the room.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 8 nights in Jan 2020

8/10 Good

Rich, Miami, FL

Travelled with partner
Liked: Staff & service, amenities
Stayed in their suite.. I think it's time to change out the carpets and fix the shower drain (hate standing in water while taking a shower). Overall room is nice and hot tub was cool (although couldn't get the drain plug out). Not sure why I couldn't turn on the AC, it was way too hot in there. I saw they had the override on, I get that it's winter, but there's NO windows (only 2 skylights) and it got really hot overnight. Let me control the AC if I want too. Good location, quick uber to most places and nice neighborhood.
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, 2 minute walk to Lepanto metro stop. Desk staff were friendly and welcoming. Room was clean.
Stayed 3 nights in Oct 2019

8/10 Good

DPatel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was in a nice quiet neighbor hood close to the Train station and bus pick up. Lot of close restaurants and cafe's near by. Staff could be a little bit more helpful and the hotel offers private car service booking to the airport.
Stayed 5 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
We had a trouble checking in the excuse that they didn’t receive a reservation from expedia and the hotel is fully booked, we waited for like 45min while the the lady was have a friendly conversation with two guests and ignored our frustration, then suddenly the room was ready, really unwelcoming front desk lady and asked couple question made me and my wife absolutely uncomfortable, I would never recommend it to anyone.
Stayed 4 nights in Sep 2019