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Reviews of Hawthorn Suites by Wyndham Rome

2.5 out of 5
Hawthorn Suites by Wyndham Rome
100-110 West 2nd Ave, Rome, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 503 out of 713 reviews" "
Rating 8 - Good. 151 out of 713 reviews" "
Rating 6 - Okay. 27 out of 713 reviews" "
Rating 4 - Poor. 13 out of 713 reviews" "
Rating 2 - Terrible. 19 out of 713 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Oshia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here it never disappoints!
Stayed 1 night in Mar 2024

10/10 Excellent

Randy

Travelled with family
Close to everything to do in Rome! Great location!
Stayed 1 night in May 2024

10/10 Excellent

Sean

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Outstanding beautiful hotel
Stayed 1 night in May 2024

10/10 Excellent

Paulette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice place to stay. The food inside the restaurant was very good as well. It is within walking distance to a lot of shopping and eating. I highly recommend this Hotel.
Stayed 2 nights in Apr 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property with a lot of charm
Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Nice hotel and staff is friendly but was charged double for a breakfast that wasn’t even worth paying anything for. Spoke to two different people about being charged twice and they were not helpful and the overcharge was never fixed.
Stayed 1 night in Apr 2024

8/10 Good

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great hotel overall… very different and unique. The staff was wonderful too. My only critique would be the breakfast…it could be improved. But other than that it was a great experience !
Stayed 2 nights in Apr 2024
Response from Natalie H - General Manager on 22 Apr 2024
Shelley - stay tuned as there are big things happening in breakfast here at Hawthorn. We hope you'll come back soon and visit! Thank you for being our guest and taking time to tell us about your stay.

10/10 Excellent

Russell, Weddington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in downtown Rome on the river. Plenty of amenities, unique rooms (eg, high ceilings from building’s historic use), and very convenient to both downtown and Berry College.
Stayed 1 night in Apr 2024
Response from Natalie H - General Manager on 22 Apr 2024
Thank you Russell for letting us and other travelers know about your stay in Rome with us at Hawthorn. We're thrilled that you appreciated Hawthorn. See you again soon!

8/10 Good

Richard, Cincinnati

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is an old manufacturing plant that was converted. Wish they had pictures of it before they converted it to a hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is what hotels used to offer! Such a great ambiance with some old times flare! This hotel has a lot to offer! The location cannot be beat! The staff were extremely friendly. The breakfast was delicious. So many rooms to hang out in if you don’t want to hang out in your own room or are meeting friends. The room was culturally l comfortable and clean. We enjoyed our view of the river. The building has quite a bit of history. Lots of little touches in the room and beautiful, rich decor.
Stayed 1 night in Apr 2024
Response from Natalie H - General Manager on 22 Apr 2024
You've captured everything that we hope guests will experience when staying with us at Hawthorn Suites here in downtown Rome Georgia. Thank you for taking time to leave your review. We appreciate you and look forward to welcoming you again soon!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was the best I have ever had very knowledgeable and efficient. Lots of dining opportunities with in walking distance. They have loaner bikes if you care to go for a ride which I did.
Stayed 1 night in Mar 2024

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Nice staff. Great area.
Stayed 3 nights in Mar 2024

10/10 Excellent

Lanea

Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Amenities
The staff was extremely friendly and helpful from the front desk right down to the maintenance staff. We will be coming back vary soon.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean and comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambiance, staff, bar and proximity to Broad St!
Stayed 3 nights in Mar 2024

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly front office staff room was very nice and clean
Stayed 1 night in Feb 2024
Response from Natalie H - General Manager on 29 Feb 2024
Hello Christine - On behalf of our entire staff, thank you for this glowing review. Nothing is more important than your satisfaction, and we are delighted that your travels brought you to stay with us. Reviews like yours are our best performance measure and we appreciate you taking time to let us know about your experience! We look forward to welcoming you back to Hawthorn Suites the next time that you are in town.

10/10 Excellent

Trudy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in great location!
We loved the ambiance of the Hawthorne. It was very clean and comfortable. The front desk employees and other workers were very friendly. We loved the location. It was great to walk to nearby restaurants and downtown area.
Stayed 1 night in Feb 2024
Response from Natalie H - General Manager on 1 Mar 2024
Trudy - Thank you for the 10/10! Reviews like yours are what we aim for. We appreciate you choosing Hawthorn and look forward to welcoming you back to Rome on your next visit!

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Natalie H - General Manager on 1 Mar 2024
Arthur - Thank you for the 10/10! We appreciate you choosing Hawthorn and look forward to welcoming you back to Rome on your next visit!

10/10 Excellent

Krissy

Liked: Cleanliness, staff & service, property conditions & facilities
You’ll like it!
Staff was so friendly. They let us have a late check out! Front desk clerks greeting us were amazing. Cutest hotel. Room service was amazing. Only complaint was mattress was too hard to our liking and the walls were so thin we heard every word from the floor above us, below us and the rooms beside us. Thankfully we had a white noise machine. If that won’t bother you - you have to come check this hotel out! It’s beautiful!
Stayed 1 night in Feb 2024
Response from Natalie H - General Manager on 29 Feb 2024
Hello Krissy - On behalf of our entire staff, thank you for this glowing review. Reviews like yours are our best performance measure and we appreciate you taking time to let us know about your experience! Nothing is more important than your satisfaction, and we are delighted that your travels brought you to stay with us. Please note that current plans for updates include soundproofing!!We look forward to welcoming you back to Hawthorn Suites the next time that you are in town.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a nice hotel with a great location. Have stayed there a few times and have never been disappointed.
Stayed 2 nights in Feb 2024
Response from Natalie H - General Manager on 29 Feb 2024
Thank you Peter - we look forward to you visiting with us again.

10/10 Excellent

Anna Kate, Fitzgerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel! Staff were friendly. We could walk to many restaurants & bars. There is also an on-site bar. Pet friendly!
Stayed 2 nights in Feb 2024
Response from Natalie H - General Manager on 29 Feb 2024
Thank you for taking time to let others know about your experience with us! Of course we are pet-friendly! We want to be your home away from home and what is a home without a pet! We're so glad that you enjoyed your stay with us - we can't wait to welcome you back! Take care.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location.
Stayed 1 night in Feb 2024
Response from Natalie H - General Manager on 1 Mar 2024
Christopher - Thank you for the 5/5! We appreciate you choosing Hawthorn and look forward to welcoming you back to Rome on your next visit!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
Such a beautiful and neat hotel! We loved that it was in walking distance of all the stores and restaurants downtown Rome. Can't wait to come back!
Stayed 2 nights in Jan 2024
Response from Natalie H - General Manager on 1 Mar 2024
Hello Anonymous - Thank you for the 10/10 and the nice review. We appreciate you choosing Hawthorn. We're glad that you enjoyed our convenient location and had a wonderful time in downtown Rome. We can't wait to welcome YOU back!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

rochanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very cute. Shops are convenient. River walk right outside. Staff was great
Stayed 2 nights in Jan 2024
Response from Natalie H - General Manager on 5 Feb 2024
Thank you for sharing your experience with us and other travelers. We appreciate you taking the time to let us know. We look forward to welcoming you back to Hawthorn again soon!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming with great staff.
Very nice place and great staff. Built in old structure some of the floors are uneven and odd footing. Water pressure could be better and tad hotter
Stayed 3 nights in Jan 2024
Response from Natalie H - General Manager on 1 Mar 2024
Hello Jonathan - thank you for taking time to leave a review about your experience here at Hawthorn. We apologise about your water pressure and temperature. In some rooms on extremely cold days and nights - we do have an issue. Always let our desk know so that we can remedy it straight away. We appreciate you choosing to be our guest and look forward to your next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel!!
Stayed 1 night in Jan 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
It was old and traditional with a close distance to the downtown area. It was also old enough to wear part of the room was slanted.
Stayed 2 nights in Jan 2024

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel!
Beautiful historic hotel in a great area. Room was perfect, smelled very clean. Perfect stay.
Stayed 1 night in Jan 2024
Response from Natalie H - General Manager on 10 Jan 2024
Perfect hotel?? We appreciate that so much and find you to be Hawthorn's perfect guest! We appreciate you taking time to leave a review about your experience and look forward to welcoming you again soon. Have a blessed 2024.

10/10 Excellent

Jon

Stayed 1 night in Dec 2023

8/10 Good

Nancy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the room was clean and comfortable, the shower had the lowest pressure I have ever seen. Which may have been a blessing because I saw a story on how Rome has an issue with PFAS chemicals in their water from the paper / carpet mills. The bathroom could use more shelving and hooks for towels and wash cloths. The Breakfast was a great value at $7 a plate. Typical buffet fare. However, the turkey sausage was AWFUL! Has a "Plastic" taste to it. Other than that, I'd stay there again.
Stayed 4 nights in Dec 2023
Response from Natalie H - General Manager on 10 Jan 2024
Nancy,Just wanted to be clear about our water - the city of Rome no longer draws water from the Oostanala River and has moved to draw all water from the Etowah. The water from the Etowah River is clean and has never been tainted. On top of that all of our water is always treated and safe to use while our guest at Hawthorn. We just wanted to clear that for you! Appreciate your concern and feedback. Happy 2024.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Bill

Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cletia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Natalie H - General Manager on 28 Dec 2023
10/10 - - we LOVE it and thank you for being our guest. Have a happy healthy safe 2024 and come see us again soon. We appreciate you Cletia!

10/10 Excellent

David

Stayed 2 nights in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Natalie H - General Manager on 26 Dec 2023
thank you Stephen for the 10/10. We appreciate you choosing Hawthorn and look forward to welcoming you again soon! Happy 2024!!

10/10 Excellent

Robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Natalie H - General Manager on 26 Dec 2023
Robyn - we appreciate you rating us 10/10. Thank you for being our guest at Hawthorn. Happy 2024!!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and excellent check in experience. Would stay here again.
Stayed 2 nights in Dec 2023
Response from Natalie H - General Manager on 18 Dec 2023
Thank you Robert for the 5 star review. We absolutely appreciate it and are thrilled that you enjoyed your experience at Hawthorn!We look forward to welcoming you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Misty, Gadsden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Natalie H - General Manager on 26 Dec 2023
Misty - thanks for the 5/5. We appreciate you choosing to be our guest at Hawthorn. Come see us again soon. Happy healthy 2024.

8/10 Good

Joboa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Natalie H - General Manager on 18 Dec 2023
10/10!!!! We appreciate you Samuel and your excellent rating! Come see us again soon! Happy holidays!