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Nice hotel. Our room was cursed, lol.
Key cards wouldn’t work, Hilton Honors didn’t link, TV wouldn’t turn on.
Staff went above and beyond, but hotel was booked so couldn’t change rooms.
We’d stay again!
Michael
Stayed 1 night in Mar 2024
8/10 Good
Marc
26 Feb 2024
Marc
Stayed 3 nights in Feb 2024
4/10 Poor
melanie
Travelled with family
25 Feb 2024
1. They gave our room that I had already paid for away so we needed to either share a bed or split up into 2 different rooms.
2. They apparently charged me for the new room on top of what I already paid though they said there would be no additional charge and it is a higher charge.
3. They couldn’t make any keys so I had to be escorted up to our room to be let in and we had to go to a couple of different floors before we found a room that the concierge’s fob worked on.
4. Loud tapping inside the walls all night.
The staff was fine. They were doing what they could with what they were working with. I understand stuff happens but it seemed like a lot of stuff happened particularly with our reservation and it was super annoying when it was late when we got there and we were exhausted. I will have to call tomorrow about the additional charge.
The property was very clean and the staff very friendly. The breakfast was plentiful and had a great variety. This is my second TRU to stay at this month and TRU will be my first choice of hotels in the future!
We stayed there due to proximity of family members only to use the room to get some sleep and we were unable to due to kids running up and down the hallways all night and people partying late outside our window. No one controlled them and we didn't get any sleep. We will not be staying there again and we stay in town there 2 to 3 times a year.
The property is new and clean. I loved the shower and amenities.
I did have an issue with the tv not working all weekend. I did ask for help and someone did try to make it work, but it didn't. Nothing worse than being in a hotel room with no working tv.