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Reviews of Holiday Inn Rocky Mount - US 64, an IHG Hotel

3 out of 5
Holiday Inn Rocky Mount - US 64, an IHG Hotel
200 Enterprise Dr, Rocky Mount, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1005 reviews" "
Rating 8 - Good. 267 out of 1005 reviews" "
Rating 6 - Okay. 57 out of 1005 reviews" "
Rating 4 - Poor. 33 out of 1005 reviews" "
Rating 2 - Terrible. 29 out of 1005 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Employee who checked us in was super welcoming, sorry didnt catch his name. Very personable!! Rooms could use some updating but bed was really comfy!! Room was on highway side so a bit of traffic noise. All in all good for an overnight stay, would stay again
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
I am happy you enjoyed your stay and that the team took great care of you. Thank you for your review.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
We were not there long enough to take in the area around the hotel. The hotel was clean, the beds were very comfortable and the staff was pleasant.
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
I am happy you enjoyed your stay and that you found the team friendly and the hotel clean, thank you for your review.

4/10 Poor

Margarita

Disliked: Staff & service
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Thank you for your review.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
caret on the room
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Thank you for your review.

10/10 Excellent

marcy

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
James at front desk and the other person were soo welcoming and pleasant and efficient. Our baby was throwing up at 2:30 am and the woman brought us clean sheets, towels, even a plastic bag to put out spilled clothes in plus crackers we asked for! The breakfast woman cleaned up all the mess the baby made with a smile The room cleaners were very kind, pool was COLD but we still got in Wonderful staff and breakfast buffet!! Thank you!!;););)
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
I am happy you enjoyed your stay and that the team took great care of you! Thank you for your review.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Thank you for your review.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for your review.

8/10 Good

Sandra

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on 23 Apr 2024
Thank you for your review.

10/10 Excellent

Ruffin

Liked: Cleanliness, staff & service, property conditions & facilities
All around great stay.
Stayed 3 nights in Apr 2024
Response from General Manager on 23 Apr 2024
I am glad you had a great stay! Thank you for your review.

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and very nice. I would stay here again.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
I am happy you enjoyed your stay, and that the hotel was clean and nice, thank you for your review.

8/10 Good

nguu

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your review.

10/10 Excellent

robin

Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your review.

10/10 Excellent

LaShae

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, and close to everything.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
I am glad you enjoyed our location, thank you for your review.

10/10 Excellent

Tonya

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!! Nice staff! Very clean. Would stay again
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
I am happy to hear you enjoyed your stay and found the hotel clean and friendly Thank you for your review.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your review.

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Great check-in!
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
I am happy to hear you had a great check in! Thank you for your review.

10/10 Excellent

Elizabeth

Travelled with family
Updated and clean. Friendly staff. Very comfortable bed.
Stayed 1 night in Apr 2024
Response from General Manager on 8 Apr 2024
I am happy you enjoyed your stay, thank you for your review.

8/10 Good

Dianna

Stayed 1 night in Apr 2024
Response from General Manager on 25 Apr 2024
Thank you for your review.

2/10 Terrible

Jim

Travelled with partner
Disliked: Cleanliness
The door was open and garbage in the pail Broken glass on the floor
Stayed 1 night in Mar 2024
Response from General Manager on 4 Apr 2024
I apologize for the inconvenience you experienced, we will look into this to make sure it does not happen again. Thank you for your review.

10/10 Excellent

Queenisha

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your review.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I 95.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
I am glad you enjoyed our location near I-95, thank you for your review.

10/10 Excellent

Karol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect, but the tv was below standard, the tv screen was blue and it was a small tv. Aside from that the breakfast was one of the best i ever had in a hotel great job there
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
I am happy you enjoyed your stay, and you enjoyed our full-service restaurant! I do apologize for the TV, we will check this to ensure it is working properly, thank you for your review.

4/10 Poor

Lorraine

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel staff at check in was very slow and until I asked never mentioned the breakfast for two that I paid for on Expedia. Then the coupon she gave me was limited to $25. The room was a lovely size but the furniture was stained and run down. When I checked out I once again asked about the breakfast cost since it does not mention any limit on the Expedia website. He told me they cannot control what Expedia puts on their site. They charged us an additional $14 which I think is false advertising.
Response from General Manager on 28 Mar 2024
I apologize for any mis understanding you had with our restaurant. The breakfast package we offer is for breakfast for two people who are sharing one room. Any additional items would be an extra cost. Thank you for your review.

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet room.
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your review.

10/10 Excellent

Edmund

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Thank you for your review.

10/10 Excellent

Thomas R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 20 Mar 2024
Thank you for review.

8/10 Good

Pierce

Liked: Cleanliness, staff & service, property conditions & facilities
No pressure in shower and water needed to be hotter
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
I apologize for the inconvenience you had with your shower; we will look into this to ensure everything is working properly. Thank you for your review.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very noce
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
I am glad you enjoyed your stay, thank you for your review.

10/10 Excellent

nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for your review.

10/10 Excellent

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 6 Mar 2024
Thank you for your review.

4/10 Poor

Joseph

Liked: Cleanliness
Front desk could not find my reservation . Resolved after long wait worsened by well -meaning but somewhat less skilled staff
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
I apologize for the confusion at check, thank you for your review.

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 1 Mar 2024
Thank you for your review.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 28 Feb 2024
Thank you for your review.

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very good, clean and the bed comfortable. We had our dinner in the restaurant and it was a very poor meal. The food was not satisfactory and the value in terms of pricing was very poor. Unfortunately, this gave us a negative feeling about the property even though we were very satisfied with the lodging area.
Stayed 1 night in Feb 2024
Response from General Manager on 23 Feb 2024
I am sorry you did not enjoy your experience in the Bistro; we are going to check to see what happened to ensure it does not happen again. I am happy to you hear you enjoyed you the room. Thank you for your review.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Feb 2024
Response from General Manager on 19 Feb 2024
I am happy you would highly recommend, thank you for your review.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for your review.

10/10 Excellent

Christina

Stayed 2 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Thank you for review.

8/10 Good

John

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Okay, but needs some attention.
Decent hotel with nice front desk and restaurant staff. Housekeeping was slack. When I first checked in I was given a room that had not been cleaned. The clerk corrected that and graciously gave me two breakfast vouchers for the inconvenience. My room was not cleaned one day (they advertise daily cleaning). The next day, the cleaning was half done. Towels were not hung up, not all dirty towels were removed, no toilet tissue refills, and not liners in the garbage containers. Restaurant staff was very nice. Good location.
Stayed 4 nights in Feb 2024
Response from General Manager on 13 Feb 2024
I apologize for the confusion at check in, I am happy to hear that you enjoyed our full-service restaurant. Thank you for your review.

2/10 Terrible

Ruth

Disliked: Cleanliness, staff & service
We asked to be assigned a room in a quiet area. On our floor was a large group of teenagers who yelled all night.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
I apologize you did not enjoy your stay, thank you for your review.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tout étais parfait!! Très sécuriser, belle accueil, grande chambre. Je recommande cette hôtel.
Stayed 1 night in Feb 2024
Response from General Manager on 5 Feb 2024
Thank you for your review!

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you for your review.

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, just off the interstate was ideal for me. The front desk staff was friendly and efficient. The room was very clean.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
I am happy you enjoyed our location and found the staff friendly. Thank you for your review.

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Decent stay, bed was comfortable and the room was very clean.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
I am happy you enjoyed your stay and found the bed comfortable. Thank you for your review.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was terrific, very happy and nice.
Stayed 6 nights in Jan 2024
Response from General Manager on 29 Jan 2024
I am happy to hear the staff was terrific, thank you for your review.

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for your review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stop in the South
This was a great stop . Anytime we drive on Route 95 whether to Georgia, South Carolina or Florida, we will make sure to stop here. It has a bar and restaurant on the property. The staff is very friendly and the room was quite clean and fresh.
Stayed 1 night in Jan 2024
Response from GM on 11 Jan 2024
I am happy to hear you enjoyed your stay and had a chance to enjoy our full service restaurant. Thank you for your review.

10/10 Excellent

Brian M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Favorite place
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
I am you enjoyed your stay, thank you for your review.

10/10 Excellent

Walter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property along I95
Nice hotel with clean ample rooms, good service and nice common areas. Comfortable bedding. Service is very friendly and a good place to stop over if you are driving along I95.
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
I am happy you enjoyed your stay and found the team friendly. Thank you for your review.

10/10 Excellent

Noah

Travelled with partner
Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for your review.

10/10 Excellent

Denis

Stayed 1 night in Jan 2024
Response from General Manager on 29 Jan 2024
Thank you for your review,