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Reviews of Candlewood Suites Rocky Mount, an IHG Hotel

2.5 out of 5
Candlewood Suites Rocky Mount, an IHG Hotel
688 English Rd, Rocky Mount, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 444 out of 878 reviews" "
Rating 8 - Good. 259 out of 878 reviews" "
Rating 6 - Okay. 96 out of 878 reviews" "
Rating 4 - Poor. 54 out of 878 reviews" "
Rating 2 - Terrible. 25 out of 878 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Ognjen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
IT was ok property to spend the night
Stayed 1 night in May 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel was close to everywhere I needed to go.
Stayed 2 nights in May 2024

10/10 Excellent

JANINE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
convienent , clean, comfortable
Stayed 1 night in May 2024

4/10 Poor

Gary Alan

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel and lobby badly needs update
Stayed 1 night in May 2024
Response from BR on 10 May 2024
Dear Gary Alan,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your recent interaction with our service. Your satisfaction is our top priority, and we take your comments seriously. Rest assured that we are actively addressing the issue to ensure a better experience moving forward. We appreciate your patience and hope to have the opportunity to serve you better in the future.Sincerely, BR

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was outstanding!!!!!! Great job, especially the front desk staff.
Stayed 2 nights in Apr 2024
Response from br on 30 Apr 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Katherine

Stayed 1 night in Apr 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are very high and difficult for shorter people to get into..
Stayed 1 night in Apr 2024
Response from BR on 21 Apr 2024
Dear Lois,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was great...especially at a very good price.
Stayed 3 nights in Apr 2024
Response from BR on 21 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Excellent

Lavarres

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location near highway
Stayed 1 night in Apr 2024
Response from BR on 21 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Excellent

MARIO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from desk and housekeeping staff. They went beyond to ensure I was a satisfied customer.
Stayed 2 nights in Mar 2024
Response from BR on 21 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from BR on 21 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your comments and are glad to hear that you enjoyed your stay.We apologize for any inconvenience you may have experienced during your visit. Your feedback is valuable to us, and we will use it to improve our services.We hope to welcome you back soon and provide an even better experience next time.Best regards, Bianca, Front Desk Supervisor

10/10 Excellent

MICHAEL W

Liked: Cleanliness, staff & service, property conditions & facilities
Nice reprieve from driving.
Stayed 1 night in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Great hostess
Stayed 1 night in Mar 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

6/10 Okay

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This property was not very clean.
Stayed 1 night in Mar 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Lakiesha

All
Stayed 2 nights in Mar 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

2/10 Terrible

Mary

Travelled with partner
Disliked: Amenities
I didn’t like the face I reserved room 313 from February 15th thru February 23rd I’m coming all the way from Houston also.. So soon as I get to the hotel I get my key and another guess was registered to my room so they gave me a handicap room then the following day The manager told me I had to come down and get another room so this the 3rd room so the night before I leave the dishwasher started leaking water so I was told to come get keys to another room and when I got in this room the screen was broken I took a video soon as I got In the room brought it down to the lady who was working so this a total of 4 rooms in a week I had to unpack 3 times I didn’t get a chance to even get comfortable I wasn’t compensated or anything or no refund or not a dollar given back they had attitudes like I was in the wrong I called corporate and I’m waiting on them to get back with me even one of the workers told me I was supposed to be refunded… I’m taking this to court that was too much then I had to pay a deposit but I had to go through all that and no compensation it’s unacceptable I’ll never visit them again very unprofessional staff
Stayed 8 nights in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback. -BR

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

scott, Gilsum

Stayed 1 night in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Nayds

Liked: Property conditions & facilities
Clean quiet accessible hotel.
Stayed 1 night in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Teresa, spring hope

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Jan 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

6/10 Okay

Andrew

Travelled with group
Liked: Room comfort
Rocky Mount Stay
The hotel is a bit worn and when we got to the room there was only one Full size towel in the bathroom no hand soap and 2 lights did not function. The coffee pot does not fit properly in the unit as it was a replacement and it doesn’t function the way it should. The built in microwave doesn't work , so a tabletop one is in the room. But for the price, I guess this is what you get.
Stayed 1 night in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

4/10 Poor

Gary

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

6/10 Okay

John

Business traveller
Okay for the Money
Hotel is okay for the price. Showing signs of wear and tear and could use some updating. Kitchen needs to be stocked with more usable items. Hallway carpets need to be replaced. Room service is offer only ONCE per week.
Stayed 1 night in Jan 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

George

Stayed 1 night in Jan 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

10/10 Excellent

Paola

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being able to travel with my dog sometimes gets hard especially to find places to stay in. Well not with this hotel, Keisha was the absolute best. She was so accommodating to me and my family. Not only did she make me feel welcomed she also took her time to explain everything about CandleWood IHG.
Stayed 1 night in Jan 2024

10/10 Excellent

Lawrence

Stayed 1 night in Jan 2024
Response from BR on 21 Mar 2024
Dear Guest, Thank you for choosing our hotel during your visit to our great city. We sincerely appreciate your feedback and recommendations. You're invited back to stay with us on your next visit. Have a super day! Warmest regards,BR

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great Price, nice staff! However, the only issue was the door to our room. The door had been hacked at the lock. The door was heavy-duty steel, yet someone had used a crowbar to get in????
Stayed 1 night in Jan 2024

10/10 Excellent

Sherie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
Bianca was wonderful during check in
Stayed 1 night in Dec 2023

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Lakisha was very thoughtful and professional. She gave my wife and I great recommendation for dinner.
Stayed 1 night in Dec 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roomy sweet
Driving home from PA, stop overnight was very surprised to get a sweet very roomy, for such a low price.
Stayed 1 night in Dec 2023

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had never stayed at a Candlewood property and it exceeded my expectations. Big comfy room with kitchenette and everything I needed. The staff was great- especially Lakeisha, Lauren and the night manager. I will visit again and recommend over the other available options.
Stayed 1 night in Dec 2023
Response from BR on 17 Dec 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

8/10 Good

Dee Dee

Stayed 1 night in Nov 2023
Response from BR on 17 Dec 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

8/10 Good

Marthe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Gail

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who work there are very nice.
Stayed 3 nights in Nov 2023
Response from Br on 17 Dec 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

2/10 Terrible

Candy, Saint PETERSBURG

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Highway robbery!! They are charging a very premium price for these rooms and the are worse then the worst budget hotel. It's a filthy crumbling dump. This was the first and last time I will stay in a Candlewood Inn.
Stayed 1 night in Nov 2023
Response from CBritt on 20 Nov 2023
Dear April,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

10/10 Excellent

Kerry

Stayed 1 night in Nov 2023
Response from BR on 17 Dec 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

10/10 Excellent

Verma

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was absolutely amazing./ front desk
Stayed 3 nights in Nov 2023
Response from BR on 20 Nov 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from BR on 20 Nov 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

2/10 Terrible

Bodo

Travelled with family
This place is rundown. We have stayed at IHG hotels before and loved them. It’s dark. It’s smelly and just awful. Don’t stay here, there are many others at the same exit in NC.
Stayed 1 night in Nov 2023
Response from CBritt on 20 Nov 2023
Dear April,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect just wish the bathroom was a little cleaner
Stayed 2 nights in Oct 2023
Response from BR on 1 Nov 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

4/10 Poor

April

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
The service was awful the room were not clean
Stayed 3 nights in Oct 2023
Response from CBritt on 1 Nov 2023
Dear April,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

2/10 Terrible

Amilcar

Disliked: Cleanliness, property conditions & facilities, room comfort
Never again!
Stayed 2 nights in Oct 2023
Response from CBritt on 27 Oct 2023
Dear Amilca,Thank you for taking the time to rate your stay with us. I regret that we did not meet your expectations, however, I'd hope that you will be willing to give us another chance to wow you with the great service that we are noted for in our field of service.CBritt

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Br on 26 Oct 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards, Br

10/10 Excellent

Taneaka, Coatesville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees
Stayed 1 night in Oct 2023
Response from BR on 23 Oct 2023
Thank you for choosing the Candlewood Suites during your stay in our city and thank you for taking the time to let everyone know about your experience. We so appreciate the great rating that you provided. We invite you to come back again.Warmest regards,