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Reviews of Quality Inn & Suites Rockport - Owensboro North

2.5 out of 5
Quality Inn & Suites Rockport - Owensboro North
1355 N Plaza Dr, Rockport, IN

Reviews

8.0

Very good

Rating 10 - Excellent. 108 out of 292 reviews" "
Rating 8 - Good. 110 out of 292 reviews" "
Rating 6 - Okay. 39 out of 292 reviews" "
Rating 4 - Poor. 24 out of 292 reviews" "
Rating 2 - Terrible. 11 out of 292 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Clean & quiet
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice and clean
Stayed 1 night in Apr 2024
Response from Harry on 12 May 2024
Hi Elizabeth,Thank you very much for taking the time to provide your valuable feedback on your stay. We are so happy to know that you were very happy with your overall stay,Ever since taking over the operations of the hotel this year, our goal has been to provide the best guest experience, clean rooms, and good breakfast so that you are ready to take on the day.We look forward to hosting you again in the future. Thank you very much for supporting our family owned small business.Best regards,Harry PatelGeneral ManagerQuality Inn & Suites Rockport - Owensboro North

4/10 Poor

Chad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Arrived to hotel to be told they didn’t have the double Queen room available anymore, which is what I booked. Instead gave us a king room with no tv. We went ahead and took it because, well, we had to stay somewhere. Lights flickered in lobby. Entire hotel smelled funny. At breakfast, there were ants crawling on the food counter…by the waffles and syrup. Pretty disgusting. Hotel definitely needs help. Very unhappy with my stay and was offered no discount for all the mess ups. Really would like compensated for this awful stay.
Response from Harry on 12 May 2024
Hi Chad,We would like to apologize for the inconvenience cause on your stay at our hotel. We were having some technical issues due to which your name was attached to different room type even though you booked a room with 2 Queen Beds.In addition, we had a lighting strike and power surge on that day due to which we our hallway lights were flickering and the cable TV service was down. It was unfortunate that all these things happened at the same time. Apologies again. We have been able to resolve all the technical issues and would love to have you back at our hotel and provide you best overall guest experience. As a family owned small business every customer is like family to us. We will keep working to improve ourselves to earn back your trust.Best regards,Harry PatelGeneral ManagerQuality Inn & Suites Rockport - Owensboro North

8/10 Good

Nichole

Liked: Cleanliness, staff & service, property conditions & facilities
Super friendly staff and clean rooms. Also has great options for breakfast!
Stayed 1 night in Apr 2024
Response from Harry on 10 Apr 2024
Hi Nicole,Thank you very much for taking the time to provide your feedback. We're glad to know that you enjoyed your stay with us. Since taking over the hotel we have taken a lot of initiatives to improve our guest satisfaction by providing excellent customer service, clean rooms and breakfast experience.We look forward to hosting you again in the future.

2/10 Terrible

Gloria

Disliked: Staff & service, property conditions & facilities
Will not recommend
Stayed 1 night in Mar 2024
Response from Sophia CSR on 23 Mar 2024
Dear Guest,Providing the highest level of hospitality is our number one priority. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, friendly staff.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Mar 2024
Dear Guest,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.Best Regards,Harry PatelGeneral Manager

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Harry Patel on 8 Feb 2024
Thank you so much for your review and we are glad that our services met your expectations.

2/10 Terrible

Henry

Stayed 1 night in Jan 2024
Response from Sophia CSR on 19 Feb 2024
Hi Henry,Your business is very important to us and we value your rating. Please tell us if we have overlooked anything so that we can improve our services. We are looking forward to hosting you again soon.

10/10 Excellent

Derek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This property was exceptional! Very clean and friendly staff. A great experience overall and will definitely be staying here again if I’m ever in the area. Pete the owner is super friendly and helpful and goes above and beyond for customers.
Stayed 1 night in Jan 2024
Response from san on 16 Jan 2024
Dear Derek, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Oct 2023
Response from san on 11 Jan 2024
Dear Craig, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Nov 2023
Response from san on 4 Dec 2023
Dear Brian, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

4/10 Poor

April

Travelled with group
Disliked: Property conditions & facilities
The hotel just needs some updates and repairs. Could not believe that every single ice machine on every floor was out of order.
Stayed 1 night in Nov 2023
Response from san on 21 Nov 2023
Dear April, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Shannon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from san on 3 Nov 2023
Dear Shannon, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Good

dennis

.
Stayed 1 night in Sep 2023
Response from san on 2 Oct 2023
Dear Dennis, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Ray

Stayed 2 nights in Aug 2023
Response from san on 28 Aug 2023
Dear Ray, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 5/5 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

6/10 Okay

Derek

Stayed 1 night in Aug 2023
Response from san on 17 Sept 2023
Dear Derek, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Employees were very nice & accommodating. The room was nice & tidy when we checked in.
Stayed 1 night in Aug 2023
Response from san on 26 Aug 2023
Dear Megan, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 10/10 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

8/10 Good

Sara

Stayed 1 night in Aug 2023
Response from san on 17 Sept 2023
Dear Sara, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

2/10 Terrible

Deanne

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to the property, 2 of the 4 rooms had checked in. We asked to see a room because the restroom & lobby were not too appealing. Once on the floor it smelled old & once in the room, there were ants on 1 of the beds. Then we were told that the wifi was not working. We immediately asked for refund of the 2 rooms & asked the owner to cancel the other rooms because we had teenagers with game consoles that they were not able to use. He was understanding & gave us the refund so we could find other lodging arrangements.
Stayed 1 night in Aug 2023
Response from san on 11 Aug 2023
Dear Deanne, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sheets were soft and clean. The staff was excellent. Most importantly, the shower water pressures was very good. I was happy with the breakfast, and I was pleasantly surprised that the room included a microwave which was not on the listing. I would stay here again.
Stayed 2 nights in Aug 2023
Response from san on 8 Aug 2023
Dear Colin, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

2/10 Terrible

Arron

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My families arrived to the hotel to check in, remind you we arrived in 5 different vehicles. We got out of our cars to go check in we were welcome by people standing in the parking lot smoking marijuana. We went in asked to see a room before we checked in the clerk walked us to see a room walked in there was ants crawling on the sheets, we noticed someone had used the restroom and didn’t flush the toilet, remember this was supposed to be and clean room the clerk was showing. The carpet looked like animals had pooped on it. It was AWFUL!! I’m not the complaining type person BUT this was unacceptable. We had made our reservations online the pictures online looks NOTHING like in person. I wouldn’t advise anyone to stay at this hotel at all unless this is something that you’re ok with. Now if you read the responses to all the reviews they’re all pretty much the same, we are sorry and we’ll work to correct the issues. I believe it’s a recording. Hopefully day they will realize this is a business and after a day of traveling people wants a clean and peaceful place to rest.
Stayed 1 night in Aug 2023
Response from san on 6 Aug 2023
Dear Arron, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Sheila

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
I loved the lobby the guy at the front desk was. Nice but I got in my room n it was invested with spiders I told the guy he said talk to the manager because we didn't get to sleep or anything because how big the spider was it was crawling down my side and. Ur bit me I have vidoe of the spiders and the bite mark I have on my side from it I paid 99$ for that room and never got to sleep
Stayed 1 night in Aug 2023
Response from san on 5 Aug 2023
Dear Sheila, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Scott

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was lovely and the room was great. The Only complaints we had were there was not enough seating in the breakfast area. The one waffle machine area was often crowded, which made it hard to get to the other meal items. Many items ran out quickly,
Stayed 4 nights in Jul 2023
Response from san on 1 Aug 2023
Dear Scott, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Fatima

Travelled with family
Liked: Staff & service, property conditions & facilities
The fridge was dirty and very sticky, there were some hairs in the bathtub, everything else was ok
Stayed 2 nights in Jul 2023
Response from san on 31 Jul 2023
Dear Fatima, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 Terrible

Heidi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WHAT NIGHT
Stayed 1 night in Jul 2023
Response from san on 27 Jul 2023
Dear Heidi, thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice people and easy check in and out.
Stayed 3 nights in Jul 2023
Response from san on 24 Jul 2023
Dear Richard, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Our personal room was clean, comfortable. Breakfast is good. The pool was not clean and the hallways were not clean. Smoke alarm went off once but otherwise had a really good stay.
Stayed 5 nights in Jul 2023
Response from san on 22 Jul 2023
Dear Michelle, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Christopher

Travelled with partner
Disliked: Cleanliness
First thing we saw was what looked like blood stains on the comforter. Could barely see the tiny tv while laying in the bed. Our second night got woke up to a loud beeping noise coming from somewhere outside our room. The front desk told us its probably our alarm clock. (Basically saying we're to stupid to know its our alarm clock going off.) Noise continued for hours till we called again. Finally someone got off there butt to find out it was the smoke alarm in the room next to us. Peace and quiet was short lived as it started going off again less than an hour later and continued the rest of the night. Then refused us a late checkout after we were kept awake all night!!! NEVER AGAIN
Stayed 2 nights in Jul 2023
Response from san on 19 Jul 2023
Dear Christopher, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great place to stay, breakfast was ok.
It was great ,clean and bed was comfortable pool wasn't heat but it was open.will stay again thanks for everything..
Stayed 2 nights in Jul 2023
Response from san on 16 Jul 2023
Dear Rhonda, thank you for taking the time to complete our survey regarding your recent stay at our property with an excellent 10/10 score. We really appreciate your wonderful feedback, and we hope you will come back and see us again. Have a nice day!

10/10 Excellent

Margaret M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, affordable digs
Clean and comfortable room. Very nice and accommodating staff. Facility is in need of updating, but sufficient and clean. Only negative is the terrible water and rusty toilet ring. But that is the problem in the whole city of Rockport as I understand it.
Stayed 1 night in Jul 2023
Response from san on 13 Jul 2023
Dear Margaret, thank you for taking the time to complete our online survey regarding your recent stay at our property with a 10/10 score. We hope you will come back and stay with us again. Have a nice day!

4/10 Poor

Sandra

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Water doesn’t get warm in the shower. Rooms and bathroom need to be updated.
Stayed 1 night in Jul 2023
Response from san on 4 Jul 2023
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room itself smelled and the toilet was rusted like it wasn’t cleaned properly. We checked out early and found a better hotel
Stayed 2 nights in Jun 2023
Response from san on 3 Jul 2023
Dear Amanda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from san on 26 Jun 2023
Dear Robert, thank you so much for taking your time to complete this survey regarding your recent stay at our property and thank you for your positive feedback. We hope you will come back and stay with us again soon and have a fabulous day!

4/10 Poor

Victoria

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The only positive thing I have to say about this hotel is the friendly staff. They were great! But the hotel was disgusting. Food crumbs all over the floor, stains on the bedding. The toilet seat & lid fell off the first time we used it, tub wouldn’t drain unless you held it down. Not very many tv channels to choose from and would freeze up. Remote was caked in gunk. Elevator was gross. We were uncomfortable the whole time. Won’t stay again
Stayed 1 night in Jun 2023
Response from san on 25 Jun 2023
Dear Victoria, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

JaeLynn

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Could've been better
When we first got there she said she had to change our original rooms because they weren't clean. Then our new room was dirty too. There were used towels all over the bathroom floor, counter, and tub. There was loose candy in one of the beds. The beds weren't made. I went to tell them about it nicely but they acted like i was lying at first. Finally got another new room but then the keys kept not working. Had to get them to reprogram it multiple times. The breakfast didn't have many selections. The eggs were rubbery for some reason. I shouldve gotten a discount for the inconveniences but the payments are still pending.
Stayed 2 nights in Jun 2023
Response from san on 24 Jun 2023
Dear JaeLynn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2023
Response from san on 19 Jun 2023
Dear Guest, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Property conditions & facilities
Pool was disgusting, floating bugs. Did not use tho we wanted to. Chair in room very aged, spots. We used sheet on it before sitting. Bathroom just ok, toilet not pleasing to the eye. Temp in the hallways was too warm
Stayed 2 nights in Jun 2023
Response from san on 19 Jun 2023
Dear Elaine, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Matthew

Liked: Staff & service, property conditions & facilities, room comfort
Nice Hotel
We attened a wedding close by and needed a place to sleep and it fit perfectly for that. The poor staff was doing their best but seemed very overworked!
Stayed 1 night in Jun 2023
Response from san on 13 Jun 2023
Dear Matthew, Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Mike

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Jun 2023
Response from san on 13 Jun 2023
Dear Mike, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in. Property was clean and quiet.
Stayed 1 night in Jun 2023
Response from san on 12 Jun 2023
Dear Joe, Thank you for your excellent 5* scores. Your great review is encouraging too much to all staffs. Thank you for taking the time to complete the survey. We hope you will come back and see us again soon.

4/10 Poor

Tabatha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not worth the price at all the rooms were disgusting that place needs a major re-model
Response from san on 5 Jun 2023
Dear Tabatha, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from san on 4 Jun 2023
Dear William, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the stay was good: clean room, functional bathroom, friendly staff, quiet location. The only bad thing I can speak of is the utterly uninspiring breakfast: cold scrambled eggs, cold sausage, cold biscuits, cold gravy, cold tater tots. Not sure they ever heated the warming pans & crock pots to keep the food warm. The only warm food was the waffles. And the exact same thing every. single. day. Blech!
Stayed 3 nights in May 2023
Response from san on 3 Jun 2023
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from san on 29 May 2023
Dear Guest, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

10/10 Excellent

Frederick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from san on 22 May 2023
Dear Frederick, Thank you so much for your Feedback. We will see you next time when you are traveling this area.

4/10 Poor

Steven, PRESCOTT

Disliked: Cleanliness
The room had an obnoxious odor to it. Fortunately, the weather allowed me to open the window and dissipate the odor.
Stayed 1 night in May 2023
Response from san on 15 May 2023
Dear Steven, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

glen

Travelled with family
Nope never again
The front desk literally needs customer service training. I mean the inability to communicate was not a good experience. When I arrived with my Dad and Nephew I stated I wanted to add a room. More than one time. Literally threw them for a loop. Then had to switch registers for someone else to answer a phone call and had to give my info all over again. Just annoying. And the first floor smells less than fresh to be nice about it.
Stayed 1 night in Mar 2023
Response from san on 13 Mar 2023
Dear Glen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Dustin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel staff was great at getting me a refund. The pool was closed and the room was disgusting.
Stayed 3 nights in Mar 2023
Response from san on 6 Mar 2023
Dear Dustin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 Okay

Josh

Travelled with family
Liked: Cleanliness, room comfort
Ok
Booked this hotel for the indoor pool, which turned out to be closed.😢 Room was clean and comfortable for the price.
Stayed 1 night in Mar 2023
Response from san on 7 Mar 2023
Dear Josh, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 Okay

Jenifer

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Not Choice hotel standards.
Keep driving there are nicer cleaner places 20 minutes away. Very dirty will not stay here again when here for business.
Wall I. Hallway of hotel
Stains on carpet of room which you find throughout the room
Stain on side of chair
Gum on floor
Stayed 1 night in Feb 2023
Response from san on 20 Feb 2023
Dear Jenifer, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.