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Reviews of Best Western Rockland

2.5 out of 5
Best Western Rockland
909 Hingham St, Rockland, MA

Reviews

8.0

Very good

Rating 10 - Excellent. 384 out of 1001 reviews" "
Rating 8 - Good. 349 out of 1001 reviews" "
Rating 6 - Okay. 173 out of 1001 reviews" "
Rating 4 - Poor. 61 out of 1001 reviews" "
Rating 2 - Terrible. 34 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ryszard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Late night check in staff member was outstanding.
Stayed 2 nights in Apr 2024

6/10 Okay

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet. Breakfast included. Easy check in and out.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dr. Graham, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent late night check in.
Stayed 1 night in Mar 2024

4/10 Poor

David

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 10 Mar 2024
Dear Guest,We apologize for the inconvenience you may have had during your stay.Sincerely,Management

10/10 Excellent

Todd

Stayed 1 night in Feb 2024

8/10 Good

Frederic, Cortlandt Manor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and, when needed, most helpful. Facility is old but extremely clean and in good condition.
Stayed 3 nights in Feb 2024

10/10 Excellent

Joan

Stayed 1 night in Feb 2024

6/10 Okay

Dan

Nothing unusual with this property but there are better options close by.
Stayed 3 nights in Feb 2024

6/10 Okay

Joseph

Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff!
Stayed 1 night in Feb 2024

10/10 Excellent

Al

Business traveller
Good place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was friendly, quiet and professional. Room was clean, comfortable and quiet. Breakfast was very enjoyable.
Stayed 2 nights in Jan 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly
Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and friendly staff !!
Stayed 1 night in Jan 2024

10/10 Excellent

Barry

Liked: Property conditions & facilities
Excellent
Stayed 3 nights in Jan 2024

8/10 Good

Owen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Convenient location, clean rooms, and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A stay
Stayed 1 night in Dec 2023

4/10 Poor

Marc

Stayed 6 nights in Dec 2023

8/10 Good

Ashraf

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Dec 2023

10/10 Excellent

Adila

Stayed 1 night in Dec 2023

10/10 Excellent

Debora

Stayed 1 night in Dec 2023

6/10 Okay

Kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Eileen

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2023

10/10 Excellent

Colin

Liked: Staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Juan

Stayed 1 night in Nov 2023
Response from Management on 5 Dec 2023
Dear Guest,We apologize for any inconvenience you may have experienced during your stay.

10/10 Excellent

Deanna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People were kind and accommodating my family enjoyed our stay
Stayed 7 nights in Nov 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Stayed 3 nights in Nov 2023

2/10 Terrible

Matthew

Dirty crappy room 114
Stayed 1 night in Nov 2023
Response from Management on 4 Nov 2023
Dear Guest,We apologize for any inconvenience you may have had during your stay.Sincerely,Management

10/10 Excellent

Vidya

Cleanness property
Stayed 1 night in Oct 2023

8/10 Good

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

KIMBERLY, Norfolk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so friendly and helpful!

10/10 Excellent

Marilyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Productive
It was a quiet and suitable experience
Stayed 1 night in Oct 2023

6/10 Okay

PETER, ROCHESTER

Liked: Cleanliness, staff & service
We had a leaking pipe in the wash basin in the room. We have received a BW git card from the manage as compenastion. The breakfast sandwiches were of poor quality and the breakfast area had no microwave.
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s greatI’m
Stayed 1 night in Oct 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Daphne

Travelled with group
Liked: Cleanliness, property conditions & facilities
It was very clean. Beds were awesome. Desk staff and housekeeping were friendly and competent. Breakfast was not great, but not a deal breaker. We went and bought bananas and yogurt since they went several days without. Location was great for the activities we planned. All in all, I would recommend this facility, except for breakfast, unless you are content with pre-packaged sugary things.
Stayed 6 nights in Oct 2023

6/10 Okay

David

Travelled with family
Felt like the room had a damp smell to do.
Stayed 1 night in Oct 2023

6/10 Okay

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
slow checkin process.
Stayed 1 night in Oct 2023

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Oct 2023

8/10 Good

Michael, Fairfield

Liked: Cleanliness, staff & service
Room was clean and staff friendly. Large fridge and coffee maker. Walls a little thin but slept fine. Breakfast was okay….Jimmy Dean breakfast biscuits. Just wanted water and yogurt; neither offered. Only complaint is that room was heavily fragranced. Not sure if this is standard practice or to cover up odors but I tend to be a bit scent sensitive and it gave me a headache.
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Strong smell in room
We were given an accessible room (we didn't need this) and the shower flooded the floor as the curtain was outside of the dip of the shower. Also there was a strong strange smell (overlaid by a plug in air freshener) in the room. The bed was comfortable however, and parking was easy. Breakfast was satisfactory. We were only there for one short night otherwise we would have asked to change rooms.
Stayed 1 night in Sep 2023

8/10 Good

Christy

Stayed 1 night in Oct 2023

6/10 Okay

Amy

Travelled with group
Liked: Staff & service, amenities
The bathroom needs updating, and better cleaning in the nooks and crannies.
Stayed 1 night in Oct 2023

8/10 Good

Alfredo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable stay.
Nice comfortable room with all the amenities you need that is very close to lots of eating options and easy highway access.
Stayed 1 night in Oct 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Stayed 1 night in Sep 2023