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Reviews of Homewood Suites Rochester Henrietta

3 out of 5
Homewood Suites Rochester Henrietta
2095 Hylan Dr, Rochester, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 288 out of 547 reviews" "
Rating 8 - Good. 151 out of 547 reviews" "
Rating 6 - Okay. 60 out of 547 reviews" "
Rating 4 - Poor. 29 out of 547 reviews" "
Rating 2 - Terrible. 19 out of 547 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Zhaoyu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Place is very Roomy.
Stayed 2 nights in May 2024

10/10 Excellent

YOUJIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Kim

Travelled with family
We didn't stay at this property. When we tried to check in, we were informed it was sold out and were redirected to one of their sister hotels.
Stayed 1 night in May 2024

4/10 Poor

MUHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in the area We loved it
Stayed 1 night in May 2024
Response from Kate on 12 May 2024
Thank you for your recent stay with Homewood Suites and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We hope to see you on your next visit to Rochester.

10/10 Excellent

Frederick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, Cracker Barrel right next door. Morgan was very helpful at the front desk.
Stayed 1 night in May 2024
Response from Kate on 12 May 2024
Thank you for the outstanding review of your recent stay at Homewood Suites. I will be sure to share your kind comments with the staff, as they love receiving feedback. We hope to see you on your next visit to Rochester.

6/10 Okay

Elisabeth

Liked: Cleanliness, amenities, property conditions & facilities
The parking lot was closed for some unknown reason, and I had to park a long walk away; I was by myself and walking with luggage and gifts in the dark was awful. I asked about it, and the front desk people didnt offer means to get to my car.
Stayed 1 night in May 2024
Response from Kate on 12 May 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff honestly best place ive ever stayed att. Thanks
Stayed 1 night in Apr 2024
Response from Kate on 2 May 2024
Thank you for your recent stay with Homewood Suites and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We hope to see you on your next visit to Rochester.

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Kate on 26 Apr 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Homewood Suites.

8/10 Good

Grace

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Kate on 24 Apr 2024
Thank you for taking the time to post a review of your stay with Homewood Suites. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Rochester.

8/10 Good

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved lobby and dining interior design. It is very welcoming and bright.
Stayed 1 night in Apr 2024
Response from Kate on 22 Apr 2024
Thank you for taking the time to post a review of your stay with Homewood Suites. We are happy to see you enjoyed your stay with us and we hope to see you again on your next trip to Rochester.

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property was nice, we stayed because my wife was having surgery. It was quiet and easily accessible inside. Down side was they had construction so we couldn't drive up to door or park close .
Stayed 2 nights in Apr 2024
Response from Kate on 22 Apr 2024
We are happy to hear that you enjoyed your stay with us at Homewood Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

2/10 Terrible

Kimberly, East Durham

I contacted both Expedia as well as Hilton about my horrible experience. I didn’t stay at hotel because of front desk clerk Shane as I felt unsafe returning to the hotel.
Stayed 1 night in Apr 2024
Response from Kate on 16 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

2/10 Terrible

nick

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was quiet and easy. Toilet paper dispenser broke off and fell on my foot. Bedroom fan and light didn’t work. The biggest complaint was the landscapers outside my room at 7:45am. It sounded like lawn mower wars and engulfed the room with combustion fumes from their equipment. The manager was happy to compensate and the Hilton team got me transferred to another Hilton property that was in better shape. No chance of a landscape crew in the city as well.
Stayed 2 nights in Apr 2024
Response from Kate on 12 Apr 2024
We would like to offer our sincerest apologies for the issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each stay. Thank you very much for bringing your concerns to our attention.

10/10 Excellent

Willis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The persons at check in were great to deal with.
Stayed 4 nights in Apr 2024
Response from Kate on 12 Apr 2024
Thank you for taking the time to post on your recent stay with us at Homewood Suites. I am happy to hear you enjoyed your stay and your check in experience. We look forward to having you back as our guest and hope to see you soon!

4/10 Poor

Kelecia, Lancaster

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The refrigerator was dirty. Lien on sofa bed filthy. Property out dated. Hallway carpet need cleaning. Dishes in dishwasher. Dirty
Stayed 4 nights in Mar 2024
Response from Kate on 1 Apr 2024
Thank you for leaving a review. I am truly sorry you didn't have a pleasant experience when staying with us. We strive to make sure each guest has a memorable experience, and we didn't do that for you. I will share your comments with our housekeeping staff so we can improve. I hope you'll give us another chance in the future.

10/10 Excellent

Milagros

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean and friendly.
Stayed 1 night in Mar 2024
Response from Kate on 1 Apr 2024
We are happy to hear that you enjoyed your stay with us at Homewood Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

8/10 Good

shavonna toccara conquest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Kate on 1 Apr 2024
I appreciate you taking the time to tell us about your experience. Your satisfaction and continued trust are our top priorities. I look forward to showing you that we are continuously working hard to make sure each visit meets your expectations and our high standards.

6/10 Okay

KEVIN

Travelled with family and small children, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property was fine, a bit dated, but still had everything needed. Main reason I booked was pool for the kids. When we showed up the pool was closed. I guess they had an incident the night before, but was told the pool would be open within an hour. 3 days later when we checked out it still wasn't open. Every time I asked was told I have no idea what's going on, its closed. When I asked about a credit for the pool being closed was told contact Expedia.
Stayed 2 nights in Mar 2024
Response from Kate on 27 Mar 2024
Thank you for your review. We were very disappointed to read of your experience during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We continually try to do our very best for all our guests.

10/10 Excellent

Rose

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and great breakfast.
Stayed 1 night in Mar 2024
Response from Kate on 26 Mar 2024
Thank you for your recent stay with Homewood Suites and for taking the time to review the hotel. We appreciate the outstanding review, and the kind comments you have mentioned. We are happy that you enjoyed your stay with us. We hope to see you on your next visit to Rochester.

8/10 Good

Karumbaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kate on 26 Mar 2024
We are happy to hear that you enjoyed your stay with us at Homewood Suites. We truly want our guests to find comfort at our hotel. Thank you for staying with us and thank you for taking the time to let us know how your stay was. We hope that when you are in the Rochester area you will stay with us again.

6/10 Okay

Opal

Travelled with family
Bathroom toiletries were not refilled-specifically body wash
Stayed 1 night in Mar 2024

8/10 Good

Courtney

Stayed 1 night in Mar 2024
Response from Kate on 5 Apr 2024
Thank you for your review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Homewood Suites.

6/10 Okay

Debbie

Liked: Staff & service
Disliked: Property conditions & facilities
Nice staff; decent rooms. Hotel was being renovated and there was no warning about that when we booked. Pool was cold
Stayed 2 nights in Mar 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic as always!
Upon my first trip to Homewood Suites in Henrietta, I was impressed by the fact that my room was actually a spacious, comfortable, and extremely clean suite! Sometimes hotels advertise themselves as suites and then guests are presented with a normal sized hotel room. This is not the case at Homewood. The staff is extremely pleasant and friendly, the complimentary breakfast is big and bountiful, and the hotel and its amenities are modern and comfortable. I will definitely choose this hotel again on my next trip to Henrietta!
Stayed 1 night in Feb 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Feb 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Jennyfer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. The staff was friendly and professional.
Stayed 1 night in Feb 2024

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Sarah

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty hotel! In room : Unwashed blood spots on comforted, mirrors not wiped, cobwebs around mirror. In hotel areas : floors not cleaned from night before (or longer), pool area not clean. Breakfast was typical of a free breakfast, just fine. Beds are comfortable.
Stayed 1 night in Feb 2024

6/10 Okay

Britni

Liked: Cleanliness, room comfort
I wouldn't..
Overall everything was average/basic/"good enough." Considering I paid over $200 to stay here, it could have been a LOT better. The bed was way too firm (by anyone's standards.) The towels were like sandpaper. The next morning breakfast was TERRIBLE. I've paid less in the past for hotels elsewhere and had a much more extensive selection. We got to the breakfast area around 10-15 minutes after it started just in time for cold eggs, cold sausage, and soupy oatmeal. (Bit of advice - skip their breakfast and eat at Cracker Barrel next door. At least you don't pay $200 to microwave their food.) Overall very dissatisfied. No value and I wouldn't stay again if given the opportunity.
Stayed 1 night in Feb 2024

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Kate on 26 Mar 2024
Thank you for the outstanding review of your recent stay at Homewood Suites.

8/10 Good

Shyron

Liked: Staff & service, property conditions & facilities
Unlisted Room Deposits
Stayed 3 nights in Feb 2024

8/10 Good

Roger R.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jeff

Stayed 3 nights in Feb 2024
Response from Kate on 26 Mar 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Homewood Suites.

10/10 Excellent

Lisa, Emeryville

Stayed 2 nights in Feb 2024
Response from Kate on 26 Mar 2024
Thank you for your outstanding review of the hotel. I'm happy to hear that you enjoyed your accommodations, and we hope to see you again very soon at Homewood Suites.

8/10 Good

Eunice

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and staff was friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa, Emeryville

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very comfortable stay! Would stay here again.
Stayed 2 nights in Feb 2024

8/10 Good

earl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Matthew

Stayed 2 nights in Feb 2024

10/10 Excellent

shawanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Mary

Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Veronica

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jashlyn

Stayed 1 night in Jan 2024

10/10 Excellent

Angelina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024

10/10 Excellent

Christy, McMurray

Stayed 1 night in Jan 2024