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Reviews of Hilton Garden Inn Rochester Downtown, NY

3 out of 5
Hilton Garden Inn Rochester Downtown, NY
155 E Main St, Rochester, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 322 out of 637 reviews" "
Rating 8 - Good. 174 out of 637 reviews" "
Rating 6 - Okay. 80 out of 637 reviews" "
Rating 4 - Poor. 40 out of 637 reviews" "
Rating 2 - Terrible. 21 out of 637 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

drew

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

juan

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This Hotel should be offer a Breakfast for 183 Dollars by Night, other wise the property is very clean, quiet and well located in the Roschester Dowtown.
Stayed 3 nights in May 2024

8/10 Good

Belinda

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality was good everyone was nice respectful and caring towards me and my family
Stayed 1 night in May 2024

10/10 Excellent

Alexus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re attending a concert at the Blue Cross Arena it is in the perfect location! Parking is available and a parking pass is given with the room. Staff were friendly and check-in/check-out was extremely easy and quick.
Stayed 1 night in May 2024

10/10 Excellent

Ann Barnes, Lexington

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and accommodating staff
Stayed 1 night in May 2024

10/10 Excellent

dan, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff, from the front desk to the bar. Room was clean and the bed was awesome. Would definitely recommend.
Stayed 1 night in Feb 2024

8/10 Good

Steven Douglas

Stayed 5 nights in Apr 2024

4/10 Poor

Mary Ann

Travelled with family
Liked: Cleanliness, amenities
The room was cold and there was no place to turn heat up. They charged me $293.67 Expedia quoted 258.86 Coming out of parking garage was suppose to be free. When we left Sunday morning at 6:45am I had to pay $10 to get out of garage. We checked out before leaving. Room was cold and we could not put heat up.
Stayed 1 night in Apr 2024

2/10 Terrible

Gale

They told me my reservations were canceled so I had to find other rooms. Will not use your site again
Stayed 1 night in Apr 2024

10/10 Excellent

Sandi

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very good service
Stayed 1 night in Apr 2024

6/10 Okay

Philip, Brewer

Liked: Cleanliness, amenities
Property could use a refresh.
Stayed 1 night in Apr 2024

8/10 Good

Hongbo

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024

8/10 Good

Bonnie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We asked for adjoining rooms but didn't get them. Shuttle service with Josh was excellent & he was awesome
Stayed 1 night in Apr 2024

10/10 Excellent

Destiny

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Carol

Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was quite nice. The staff was very helpful. Questions were answered with a smile and kindness which is a wonderful customer service. Not everyone can handle the public, but your staff did a great job.
Stayed 1 night in Feb 2024

6/10 Okay

Haley

Stayed 1 night in Mar 2024

8/10 Good

Lori

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great shuttle transportation
Stayed 2 nights in Mar 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly staff
Stayed 1 night in Feb 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and hospitable to young musicians!
We were impressed with this hotel! We were in town for my son to visit Eastman School of Music. Upon check-in, the desk clerk saw his instrument and asked if he was auditioning. He explained he was just visiting this year, and she immediately offered him access to practice space within the hotel and gave us vouchers for free breakfasts that I guess are generally offered with a package if students are there for auditions. This was the first hotel we've encountered in our travels that has the opportunity to sign up for practice space! They also texted us a few times throughout our stay to make sure we were comfortable -- a nice touch. I found staff generally very friendly and helpful. The restaurant was good -- not exceptional, but decent -- and we were comfortable overall. I will say that even after turning the heat up in our room, it was difficult to get warm (very high ceilings), and the bedding was very thin so I would have preferred to see extra blankets in the rooms for guest use. Also, we weren't aware there was an airport shuttle until after we arrived; would have liked to know that ahead of time! And it seems to only go one way, as when I texted the desk the day before our departure to ask about recommended ways to get back to the airport, they suggested I use Uber. Not a problem, just a tiny thing that I feel could have been better communicated to guests. We'll definitely stay here again when we return for auditions next year!
Stayed 2 nights in Feb 2024

4/10 Poor

Emily

Disliked: Cleanliness
Stayed 1 night in Feb 2024

2/10 Terrible

Susan

Travelled with family
We reserved a suite with two queen beds and a pull out as we we traveling with our 3 sons. Upon arrival they said they were overbooked so could not give us the room we had reserved. Instead we stated in a small room with two beds that wasn't ready until aft 8 PM. Our other so and his team the Las Vegas Desert dogs were staying at the hotel as well, hence the reason we booked at your hotel. They gave us vouchers for the bar but it was closed when we returned from the game. Made for a very disappointing and uncomfortable stay in Rochester.
Stayed 1 night in Feb 2024

8/10 Good

Nancy Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and nice.
Stayed 2 nights in Feb 2024

10/10 Excellent

Gurmeet

Stayed 1 night in Feb 2024

8/10 Good

JI AE

Stayed 3 nights in Feb 2024

2/10 Terrible

Naquazia, Rochester

Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well done!
The staff was very accommodating helping with a practice room for preparation for auditions at Eastman School of Music. Our room was in great shape, bathroom was exceptional. Thanks for removing one of the stressors traveling to an audition can bring.
Stayed 1 night in Feb 2024

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Downtown Rochester Hotel
We had a great stay at the hotel, in town to visit the Strong Museum of Play with the kids.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from JRZ GM on 28 Jan 2024
Thank you for your review!

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced gross hotel. Rude workers.
Rude welcome at check in, rude server at breakfast. Waitress yelling at cook, just miserable person. Hotel room was not clean. Fingerprints all over. Little red and gold sequins on the floor in the bathroom. The couch in the hotel room was so dented in the middle from use, when you sat down you felt the medal bar. Worst part when I filled up the tub in bathroom for my daughter, there were these black particles floating in the water. Disgusting. Also heads up if you spend the extra 15 on the breakfast, its a waste of money. Its one of the worst breakfast ive had at a hotel. Only possitive was the lobby looks nice. Hilton used to mean something.
Stayed 1 night in Jan 2024
Response from HGI Team on 28 Jan 2024
Thank you for your comments and we have responded to you on our Hilton Site , booking. Com site , hotels .com site and guest assistance site which includes all the sites you have listed . We are proud to have superior guest service scores and very happy staff.

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Anna

Stayed 3 nights in Jan 2024

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant…one thing that could affect this review if done by someone else…but I was put on a floor where there was a bachelorette or some celebratory group. They were up in the hall very late and having a good time…I slept fine…my guess is others would not have been able to. Mitre into room assignment otherwise A great place to stay.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff all very friendly and helpful. Room was very dated and could have been cleaner.
Stayed 1 night in Jan 2024

8/10 Good

Leanne

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a short stay for families
Service was amazing, quick to reply via text. Shuttle was also quick and convenient. Very nice driver, made suggestions along the short drive. Room was spacious and great for our family of 4 (with 2 young children). Bed and washroom were clean. Shower pressure could be better and towels could be more soft and comfortable but otherwise, great stay!
Stayed 2 nights in Dec 2023

10/10 Excellent

Dorian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Edson

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jan

Stayed 3 nights in Dec 2023

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight trip for a show
Customer service was top notch. Front desk employees were great! Chris at the restaurant was amazing! It was a nice, short walk to the Blue Cross Arena - less than 10 mins. Would definitely stay again.
Stayed 1 night in Dec 2023

10/10 Excellent

Charlyne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly staff. Quick check in process. Also walking distance to the blue cross arena which is what we wanted!
Stayed 1 night in Dec 2023

10/10 Excellent

Narda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John, University Heights

Stayed 2 nights in Nov 2023

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was excellent! very friendly, going out of their way to help with anything. Appreciated the shuttle service accessibility. Was disappointed with parking process, was given barcode to scan to get in and out and sometimes it worked sometimes it did not. They recommended to take a picture of it and had same issues. Not being able to get in and out of parking garage is not something guest should have to be concerned about. Strongly recommend better process be developed. Once I called for help, parking person did come over right away so that was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

Angella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay - highly recommend
Check in was a breeze, we dined at drifters, service and food were great - and they were very accommodating of a food allergy. We were there one night for a concert, so we didn't use the pool or anything but it looked nice! Highly recommend.
Stayed 1 night in Nov 2023

10/10 Excellent

Calexander

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Denise

Stayed 1 night in Nov 2023

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023