Room, 2 Double Beds | Down duvets, desk, laptop workspace, iron/ironing board

Reviews of Fairfield Inn Marriott Rochester Airport

2.5 out of 5
Fairfield Inn Marriott Rochester Airport
1200 Brooks Ave, Rochester, NY

Reviews

8.4

Very good

Rating 10 - Excellent. 344 out of 648 reviews" "
Rating 8 - Good. 160 out of 648 reviews" "
Rating 6 - Okay. 70 out of 648 reviews" "
Rating 4 - Poor. 39 out of 648 reviews" "
Rating 2 - Terrible. 35 out of 648 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Suresh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besides the details mentioned above, the location was very convenient for my flight from Rochester Airport.
Stayed 1 night in Mar 2024

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean, great breakfast, staff was very nice anything we asked for was done, the only problem was a cleaning woman who was smoking in the hallway😔 my children have asthma and it was not nice to come out of our room and have the hallway reeking of cigarettes
Stayed 3 nights in Mar 2024

10/10 Excellent

Bryce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and room was comfortable. Could have used a few more coat hangers in the closet. The fitness center was quite large and had the equipment I needed. Only issue I had was that the water cooler was not working properly. Breakfast was good for what standard I expected. Overall, I felt like I got the value I was looking for relative the to hotel level.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Gary R General Manager on 21 Mar 2024
Thank you for staying with us.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay when you have an early flight. We just wake up, grab a snack as cold breakfast starts at 4 am and then walk across airport access road to the airport.
Stayed 1 night in Mar 2024
Response from Gary R General Manager on 21 Mar 2024
thank you for being our guest.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff very helpful
Stayed 1 night in Feb 2024
Response from Gary R General Manager on 21 Mar 2024
thank you for being our guest

10/10 Excellent

trishana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Gary R General Manager on 21 Mar 2024
thank you for being our guest

8/10 Good

Edwin, Yabucoa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel for an overnight stay at the airport
Stayed 1 night in Jan 2024
Response from Gary R General Manager on 26 Jan 2024
Dear Edwin,Thank you for choosing our hotel for your overnight stay at the airport, and for taking the time to share your experience. We are delighted to hear that you found our accommodations suitable for your needs.Our team strives to provide a comfortable and convenient experience for all our guests, especially those with short layovers or overnight stays. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share your thoughts.We appreciate your feedback and hope to have the opportunity to welcome you back in the future. If your travels bring you to the area again, we would be honored to host you.Safe travels,

10/10 Excellent

Lee, Victor

Liked: Cleanliness, staff & service, property conditions & facilities
This is where you stay when you have to catch a 6am flight and need to arrive at the airport by 4am. I’m not going to ask a friend to get up at 3am to drive me. Nothing special about this place other than location. They offer a cold breakfast at 4am, then you can roll your suitcase across the road to the lower entrance of the airport. Better have dinner before you arrive. There are no bars or restaurants on the premises.
Stayed 1 night in Jan 2024
Response from Gary R General Manager on 21 Mar 2024
thank you for being our guest

6/10 Okay

Evelia

Liked: Staff & service
Close to the Airport Breakfast with lots of options Large bright dinning Area Front Desk staff very friendly Check out at 12pm The hotel is dated but clean
Stayed 1 night in Jan 2024
Response from Gary R on 26 Jan 2024
Dear Evelia,Thank you so much for taking the time to share your detailed feedback about your recent stay with us. We are delighted to hear that you found our hotel convenient, with its proximity to the airport, and that you enjoyed the breakfast with a variety of options in our large, bright dining area.It's especially heartening to know that our front desk staff made a positive impression with their friendliness, and we appreciate you highlighting this aspect of your experience. We're also glad to hear that the check-out at 12 pm met your needs.We appreciate your honesty in mentioning that the hotel is dated but clean. Guest feedback is crucial for us, and your comments will be taken into consideration as we continually strive to enhance our facilities.If there's anything more you'd like to share or if there are specific areas you believe we could improve upon, please feel free to let us know. We value your input and look forward to the opportunity to welcome you back in the future.Thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,

10/10 Excellent

John, Webster

Stayed 1 night in Jan 2024
Response from Gary R General Manager on 26 Jan 2024
Dear John,Thank you for choosing Fairfield Inn during your recent trip to Rochester. We're delighted to hear that your experience was a positive one, especially with our customer service at the front desk and the cleanliness of your room. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to know that we were able to make your late arrival seamless and comfortable.Should you need anything during your stay, please don't hesitate to reach out to us. We're here to ensure that your time with us is as enjoyable as possible. We hope to have the pleasure of hosting you again during your next visit to Rochester.Safe travels and warm regards,

8/10 Good

John

Stayed 1 night in Jan 2024
Response from Gary R General Manager on 26 Jan 2024
Dear John,Thank you for choosing Fairfield Inn during your recent trip to Rochester. We're delighted to hear that your experience was a positive one, especially with our customer service at the front desk and the cleanliness of your room. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to know that we were able to make your late arrival seamless and comfortable.Should you need anything during your stay, please don't hesitate to reach out to us. We're here to ensure that your time with us is as enjoyable as possible. We hope to have the pleasure of hosting you again during your next visit to Rochester.Safe travels and warm regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gary R General Manager on 26 Jan 2024
Dear valued guest,Thank you for choosing Fairfield Inn during your recent trip to Rochester. We're delighted to hear that your experience was a positive one, especially with our customer service at the front desk and the cleanliness of your room. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to know that we were able to make your late arrival seamless and comfortable.Should you need anything during your stay, please don't hesitate to reach out to us. We're here to ensure that your time with us is as enjoyable as possible. We hope to have the pleasure of hosting you again during your next visit to Rochester.Safe travels and warm regards,

10/10 Excellent

Aracelis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gary R General Manager on 26 Jan 2024
Dear valued guest,Thank you for choosing Fairfield Inn during your recent trip to Rochester. We're delighted to hear that your experience was a positive one, especially with our customer service at the front desk and the cleanliness of your room. Our team takes great pride in providing exceptional service to our guests, and it's wonderful to know that we were able to make your late arrival seamless and comfortable.Should you need anything during your stay, please don't hesitate to reach out to us. We're here to ensure that your time with us is as enjoyable as possible. We hope to have the pleasure of hosting you again during your next visit to Rochester.Safe travels and warm regards,

10/10 Excellent

Bruce

Stayed 1 night in Dec 2023
Response from Gary R on 26 Jan 2024
Dear Bruce,Thank you so much for taking the time to share your positive feedback! We're thrilled to learn that you had a fantastic experience with us and awarded us a perfect 5 out of 5. Your kind words are truly appreciated, and they serve as a great motivation for our team.We strive to provide exceptional service, and we're delighted to hear that we met your expectations. If there's anything specific that stood out to you or if you have any suggestions for further improvement, please don't hesitate to share. Your input is invaluable to us.We look forward to the opportunity of welcoming you back in the future. If there's anything else we can do for you, please feel free to reach out.Once again, thank you for choosing us and for your wonderful review!Best regards

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love being close to airport so early flights are not such a burden.
Stayed 1 night in Dec 2023
Response from Gary R General Manager on 26 Jan 2024
Dear Doreen,Thank you for taking the time to share your feedback with us! We're thrilled to hear that our convenient proximity to the airport made your early flights more manageable. Providing a hassle-free experience for our guests, especially during those early morning departures, is a top priority for us.If there's anything specific that stood out to you during your stay or any way we can enhance your experience further, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back the next time your travels bring you our way.Safe travels,

10/10 Excellent

Neil

Liked: Staff & service, property conditions & facilities
Coffee machine broken. At 5:00 am thats important
Stayed 1 night in Dec 2023
Response from Gary R General Manager on 26 Jan 2024
Dear Neil,Thank you for taking the time to share your feedback with us! We're thrilled to hear that our convenient proximity to the airport made your early flights more manageable. Providing a hassle-free experience for our guests, especially during those early morning departures, is a top priority for us.If there's anything specific that stood out to you during your stay or any way we can enhance your experience further, please feel free to let us know. We appreciate your kind words and look forward to welcoming you back the next time your travels bring you our way.Safe travels,

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, accommodating and helpful.
Stayed 1 night in Dec 2023
Response from Gary R General Manager on 26 Jan 2024
Dear Sharon,Thank you for your wonderful review! We're delighted to hear that our staff's friendliness, accommodation, and helpfulness left a positive impression on your stay. Providing exceptional service is a priority for us, and it's always rewarding to know when we've succeeded in making our guests feel welcome and supported.If there's anything specific you'd like to highlight or if there are areas where we can improve even further, please don't hesitate to share your thoughts. Your feedback is invaluable to us.We can't wait to have the pleasure of hosting you again on your next visit. Safe travels until then!Warm regards,Fairfield Inn Management Team

6/10 Okay

John

Stayed 1 night in Dec 2023

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
After an exhausting early morning flight, the desk clerk was very kind to let us check in early -- at noon!
Stayed 1 night in Dec 2023
Response from Gary R General Manager on 26 Jan 2024
Dear Dorothy,Thank you for your wonderful review! We're delighted to hear that our staff's friendliness, accommodation, and helpfulness left a positive impression on your stay. Providing exceptional service is a priority for us, and it's always rewarding to know when we've succeeded in making our guests feel welcome and supported.If there's anything specific you'd like to highlight or if there are areas where we can improve even further, please don't hesitate to share your thoughts. Your feedback is invaluable to us.We can't wait to have the pleasure of hosting you again on your next visit. Safe travels until then!Warm regards,Fairfield Inn Management Team

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice welcome at Reception. Useful information. Small ‘treat’ bag with some welcome snacks and bottle of water.
Stayed 1 night in Dec 2023

10/10 Excellent

Janis

Stayed 1 night in Dec 2023

10/10 Excellent

Lyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay!
We stayed here for a wedding! Convenient location! Great rooms!
Stayed 1 night in Nov 2023

4/10 Poor

Edda

Stayed 1 night in Nov 2023
Response from Gary R on 4 Dec 2023
Dear Edda,Thank you for taking the time to provide feedback on your recent stay with us at Fairfield Inn. We sincerely appreciate your honesty, and we take every guest's comments seriously.We regret to hear that your experience did not meet your expectations, as indicated by the 2 out of 5 rating. We would like to extend our sincere apologies for any shortcomings you encountered during your stay. Your feedback is crucial for our ongoing efforts to improve and enhance our services.To better understand your specific concerns and to address any issues that may have impacted your stay, we would appreciate it if you could provide additional details. Your insights will aid us in making necessary improvements to ensure a more positive experience for future guests.If there are specific areas where we fell short or if there's anything we can do to make amends, please let us know. We value your input and are committed to making the necessary changes to enhance the overall quality of our accommodations and service.Thank you for choosing Fairfield Inn, and we hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Best regards,Gary RGeneral ManagerFairfield Inn Management Team

6/10 Okay

MICHAEL

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Property is under construction and renovations. It wold be nice to know that prior to booking. They started working at 8:00 am on Thanksgiving morning and the Friday after. Not ideal.
Stayed 2 nights in Nov 2023
Response from Gary R on 4 Dec 2023
Dear Michael,Thank you for sharing your feedback regarding your recent stay at our property. We appreciate your honest input, and we sincerely apologize for any inconvenience caused by the ongoing construction and renovations.Your concerns about not being informed of the construction prior to booking are valid, and we understand the importance of transparency in setting guest expectations. We regret any frustration or disruption caused by the construction work, particularly during the early morning hours on Thanksgiving and the following Friday. We acknowledge that this is not the ideal experience we strive to provide our guests.Please know that we take your feedback seriously, and we are working diligently to improve communication regarding our ongoing renovations. Your insights help us make necessary adjustments to ensure a more seamless and enjoyable stay for our guests.If there is anything specific you would like to share or if there are additional ways we can make amends for the inconvenience you experienced, please feel free to reach out. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances.Thank you for choosing our property, and we appreciate your understanding during this period of improvement.Best regards,Gary R

2/10 Terrible

LISA

Stayed 1 night in Nov 2023

2/10 Terrible

Will

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot h20....no tv......I will be filing a claim not to pay ...cant believe this is a marriott.....this cant be the first time youve heard this
Stayed 1 night in Nov 2023

8/10 Good

Garin Malosa

Stayed 1 night in Oct 2023
Response from Daisy on 4 Nov 2023
Awesome!! Thanks for the feedback we are glad you enjoyed your stay with us!

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So easy when flying into Rochester airport late. Front desk customer service was really nice. Room is clean!
Stayed 1 night in Oct 2023
Response from Daisy on 31 Oct 2023
Yayy! We appreciate the feedback. We are glad you enjoyed your stay at our hotel.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Daisy on 25 Oct 2023
Thanks for the feedback!

6/10 Okay

Daphne

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
The hotel is located AT the airport, not near the airport. As in, in order to get to it, you drive your car through departures. It can also mean you will hear airport sounds. We were booked into a room where the air conditioning wasn't working, which is a total nightmare for a family with 2 toddlers. The hotel refunded $75 of the room, but the room was $300 before that, so it left a bad taste in our mouth. I have no concerns otherwise with the hotel. The best part about it is the breakfast - really decent with options even for picky kids. Staff are also very kind and helpful.
Stayed 2 nights in Oct 2023
Response from Front desk on 20 Oct 2023
Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit.

10/10 Excellent

Natalie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great! Good options for breakfast. Our first room had drainage issues and the wall paper was peeling from the walls but staff said they are starting renovations next month. Literally right across the road from the airport. Very convenient.
Stayed 1 night in Oct 2023
Response from Daisy on 18 Oct 2023
Yayy! we are glad you enjoyed your stay with us!

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good customer service. The front desk staff was friendly and helpful. The breakfast attendants, Demairis and Jackie, were excellent. They made sure the breakfast area was clean and inviting, while keeping everything stocked and replenished, guaranteeing one of the best hotel breakfasts I have encountered recently.
Stayed 2 nights in Oct 2023
Response from Daisy on 14 Oct 2023
Yayy.. We are glad you enjoyed and had a great time with our staff!

2/10 Terrible

Evelyn

Stayed 1 night in Oct 2023
Response from Daisy on 26 Oct 2023
Thanks for the feedback! We are glad you enjoyed your stay with us!

2/10 Terrible

JAY

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crappy hotel
Never answered the phone and when it went to voicemail, the box was full. Dirty room, refrigerator not working, construction on the work started at 7 am. Will never stay here again and has soured me to Marriott. Will go back to only staying at Hilton brand hotels.
Stayed 1 night in Oct 2023
Response from Daisy on 5 Oct 2023
We apologize this issues had occurred during your stay. We will relay your feedback to the management team to be followed up.

8/10 Good

Otis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Daisy on 30 Sept 2023
Thanks for the feedback!

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
The guy at the front desk was very helpful.
Stayed 1 night in Sep 2023
Response from Daisy on 30 Sept 2023
Yayy! We are glad you had a pleasant check in process.

8/10 Good

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great when we have early flights. convenient. The room needs some attention. Wall paper coming off the walls, Heater/Air unit is very very loud. Nice place but it needs some updating. Rate seemed pretty high compared to previous stays. Staff did a nice job working with us.
Stayed 1 night in Sep 2023
Response from Daisy on 30 Sept 2023
Thanks for this feedback, we will make sure our leadership know about this feedback.

10/10 Excellent

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is practically in the airport parking lot! Very convenient when our flight arrived late. Comfortable clean beds. Decent breakfast, nothing fancy but plenty of variety. Front desk attendant was very pleasant.
Stayed 1 night in Sep 2023
Response from Daisy on 24 Sept 2023
We are glad you enjoyed your stay at our location. Hopefully we will see you back soon!

8/10 Good

Eunhee

Stayed 1 night in Sep 2023
Response from Daisy on 24 Sept 2023
Thanks for the feedback!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Daisy on 24 Sept 2023
Thanks for the feedback!

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Daisy on 19 Sept 2023
We are glad you enjoyed your stay.

6/10 Okay

jacqueline

IT WAS OK.
Stayed 1 night in Sep 2023
Response from Daisy on 13 Sept 2023
Thanks for the feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay at Rochester Airport.
Comfortable, clean rooms. Very friendly check-in. One of the better breakfasts, with hot and cold options. It was amazing to be able to walk to the hotel from rental car return; then to the airport terminal.
Stayed 1 night in Sep 2023
Response from Daisy on 13 Sept 2023
We are glad you enjoyed your stay with us!

8/10 Good

Ann

Liked: Staff & service, property conditions & facilities
I would make a reservation in the future
Stayed 1 night in Sep 2023
Response from Daisy on 5 Sept 2023
Thanks for the feedback! See you back soon!

6/10 Okay

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Location to ROC is great. Rooms badly need updating. Used bar of soap in shower.
Stayed 1 night in Sep 2023
Response from Daisy on 13 Sept 2023
Thanks for the feedback.

4/10 Poor

Yuverquis

Travelled with family, Business traveller
Disliked: Cleanliness, amenities
Dirty bed blankets. They didn’t clean the room well. No replacement of expendable items in the room after the previous guest has left. The room wasn’t ready at check in time, we had to wait almost two hours to enter the room after the schedule time.
Stayed 1 night in Aug 2023
Response from Daisy on 1 Sept 2023
Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent this situation from occurring in the future.

10/10 Excellent

Jason

Stayed 2 nights in Aug 2023
Response from Daisy on 2 Sept 2023
Thanks for the feedback, we are glad you enjoyed your stay!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got in at 3:00am and the staff was amazing. I got a bottle of water check in was fast and easy.
Stayed 1 night in Aug 2023
Response from Daisy on 1 Sept 2023
We glad that you enjoyed your stay with us! Hopefully we will see you back!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect spot for the night before an early flight!
Stayed 1 night in Aug 2023
Response from Daisy on 1 Sept 2023
Glad we were here to help! See you back soon!