Indoor pool, pool loungers

Reviews of Hilton Garden Inn Roanoke Rapids

3 out of 5
Hilton Garden Inn Roanoke Rapids
111 Carolina Crossroads Pkwy, Roanoke Rapids, NC

Reviews

7.4

Good

Rating 10 - Excellent. 389 out of 1005 reviews" "
Rating 8 - Good. 241 out of 1005 reviews" "
Rating 6 - Okay. 153 out of 1005 reviews" "
Rating 4 - Poor. 123 out of 1005 reviews" "
Rating 2 - Terrible. 99 out of 1005 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

John

Expedia booked the wrong date & after several phone conversations with different departments I finally had to give up I expected you to offer me another date to use the room payment BUT NO so forget me please I never want to hear from you again
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
John, it is regrettable that your experience was impacted by a reservation issue. It is clear that this was a frustrating situation for you. Your feedback is important, and it will be reviewed with our team. Thank you for sharing your thoughts with us.

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location off the highway.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Barbara, thank you for your kind feedback. Hilton Garden Inn Roanoke Rapids is indeed conveniently located, and the team is pleased to hear you found it advantageous. We hope to welcome you back soon for another stay.

8/10 Good

Bobby

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
the building was very clean
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Bobby, thank you for your positive feedback about Hilton Garden Inn Roanoke Rapids. Keeping our property clean is a priority, and we're glad you noticed. We look forward to welcoming you back soon!

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Christina, thank you for your excellent rating. The team at Hilton Garden Inn Roanoke Rapids is thrilled you had an enjoyable stay. We're looking forward to welcoming you back!

10/10 Excellent

Tamiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony, room and being close to hwy.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Tamiko, it's great to hear that you appreciated the Hilton Garden Inn Roanoke Rapids' convenient location and balcony views. We're pleased this made your stay more enjoyable. We hope to see you again soon in the future.

10/10 Excellent

Alexander, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Alexander, it's wonderful to receive a high rating from you for the Hilton Garden Inn Roanoke Rapids! We want to express our genuine thanks for your patronage and look forward to providing more excellent service in the future. Safe travels until we meet again!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The gym had no AC and the water fountain was not cold. I was also told that I had to leave a $20.00 deposit just in case I purchased something in the room. I guess I have to check my charge card to see if I was credited my $20.00 back.
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
John, thank you for your feedback. At Hilton Garden Inn Roanoke Rapids, we are always striving for improvement. We're sorry to hear you found the gym temperatures and drinking water less enjoyable. Rest assured, our maintenance team will look into it.As for the deposit, it's a standard policy, meant to streamline any in-room purchases. Please verify with your bank that the sum was returned properly. If there are any discrepancies, kindly get in touch with us directly. Thank you for staying with us and we hope to make your next visit even better.

4/10 Poor

Jelani

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities
The staff was friendly, but everything was down and out of service. Rooms could definitely use an upgrade. They charge twice as much as everyone else for nothing. Entryway dirty. I will say this: the restaurant is good when they are not out of everything
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Jelani, we appreciate your feedback. It's great to hear that our team members were able to impress you with their friendly demeanor. We understand your concerns about certain amenities being unavailable during your stay and the need for potential tune-ups in our rooms. We also note your points regarding the perceived value for money and cleanliness issues at the entrance. Our onsite restaurant being high on your list is encouraging and we will certainly work to ensure it is consistently stocked with all items. We hope to have another opportunity to deliver a more seamless experience to you.

8/10 Good

KaNiece

Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bathroom was not clean.
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Thanks for the great rating, KaNiece!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Hilton Garden Inn Roanoke Rapids soon, we'd love to have you back!

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
fantastic stuff easy process for Clean hotel
Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
Christopher, thank you for your positive remarks. We're thrilled to hear that you found Hilton Garden Inn Roanoke Rapids to be clean and the process straightforward. Looking forward to welcoming you back again.

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
Parking
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Mary, we appreciate your feedback. It's wonderful to know that you found the Hilton Garden Inn Roanoke Rapids suitable for your needs. Feedback regarding our parking is always helpful as we strive to improve our guest experience continuously. We look forward to serving you again in the future.

8/10 Good

Barbara

Travelled with partner
Overall good, looks to be in midst of a renovation, some of the property is a bit worn. Room was nice.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Barbara, we appreciate your feedback regarding your recent stay at Hilton Garden Inn Roanoke Rapids. It's good to hear you enjoyed your room. We are indeed in the process of updating our premises to serve our guests better. The next time you visit us, we hope to surprise you with our refreshed look. Thank you for choosing us!

6/10 Okay

Pedro

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is 15 years old and is being updated. We stayed there for 3 nights and unfortunately were not able to take advantage of the facilities due to the construction. I would have wished the hotel inform us of the fact that construction was underway and the pool and exercise room were no available for use. The hotel contacted me beforehand to remind us of the check-in policy but never mentioned the construction. On the plus side, Daisy, who is part of the staff, is a lovely person and made the stay bearable.
Stayed 3 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Pedro, it's regrettable to hear that your recent stay did not fully meet your expectations. We understand the importance of being informed about ongoing renovations and certainly take note of this feedback. We endeavor to offer accurate information for all our guests and your feedback is appreciated and will be considered moving forward. On a positive note, we're grateful that our team member Daisy was a highlight during your stay, making your experience more pleasant. Please consider giving us another opportunity in the future when our upgrades are complete. We believe you'll enjoy the refreshed amenities.

6/10 Okay

Jonathon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The stay in general was ok only thing was on the web site they had a jacuzzi in the room and we got there got the room and it had no jacuzzi in the room when i inquried about was told all Jacuzzis were taken out web site needs to be updated to let people know renovations are being done and there are no jacuzzis in any of the rooms rosey at check out took some money off which i found nice of her so hilton please address this matter and update the web site about the renovations and the rooms not having jacuzzis in them thx
Stayed 2 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Jonathon, thank you for your feedback. It's regrettable that there was confusion about the available amenities. It's our priority to maintain accurate and updated information on our website. We appreciate your kind words about our team member, Rosey. We understand she was able to assist you at checkout. We take your comments seriously and are actively working on improving our communication to ensure guests are aware of any updates or changes. Thank you for bringing this to our attention.

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 14 Apr 2024
Thanks for the amazing rating, Marc!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hilton Garden Inn Roanoke Rapids!

2/10 Terrible

Jenny

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not much to say in terms of positives for this hotel. It was quiet? It is falsely advertised to have a working indoor pool. When I asked the staff why the pool was closed, they said “that’s been closed forever and we don’t understand why they haven’t taken it off the website.” It was literally the reason we booked that hotel for our young children. The rest of the hotel was also under construction. I have never seen a facility that is under construction, but there is plaster all over the entire hotel. Again, young children- this was not safe for them. Only had one working elevator for the whole hotel because the other was out of service. Then the cleanliness of the rooms- there were hairs all over the coverlet of our beds. I must say, the staff was very much willing to give us extra linens to replace them however. My husband also pulled a half used toilet paper roll out of the bathroom- GROSS. Overall, would NEVER come back. We paid more for this hotel because of its amenities and location. It was frustrating we could have paid less to stay down the street and have a much better experience. That’s what I would suggest for others to do as well.
Stayed 1 night in Apr 2024
Response from Customer Service on 9 Apr 2024
Jenny, we sincerely regret to hear your stay was not up to the expectations. It's disheartening to learn about the miscommunication around our pool availability, and we want to assure you this issue is being addressed.We're also sorry to hear about the ongoing renovations during your visit. We aim to make this as non-intrusive as possible and provide clear communication to our guests about such occurrences. It seems we fell short of that goal this time.Hearing about any cleanliness concerns is distressing as it's one of our top priorities. We're grateful our team members were able to assist with additional linens promptly though.Your feedback has been noted and will be relayed to the necessary teams to ensure improvements. We hope for an opportunity to enhance your impression of our accommodations in the future.

8/10 Good

Mary

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Mary, thank you for choosing the Hilton Garden Inn Roanoke Rapids and for your high rating. We hope we managed to make your stay comfortable and enjoyable. We would love to welcome you back for another great experience.

4/10 Poor

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was made up very sloppy and didn’t have enough bath towels or wash clothes for 4 people. Found hair on one of the towels.
Stayed 1 night in Mar 2024
Response from Customer Service on 2 Apr 2024
Rebecca, we regret to hear that your expectations weren't met regarding room preparation and provided amenities. Your feedback about the cleanliness and quantity of towels is noted and crucial in our continuous push for improvement. Be assured that we value your input and will be addressing these to our team members for necessary changes. We hope you'll consider us again, providing us an opportunity to serve you better in the future.

2/10 Terrible

Andrea

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
This property is under construction. Had a hard time finding ice. The ice room is locked but my key doesn’t open it. Went to other floors they are completely under renovation. The pool isn’t there yet. The restaurant was a few tables in the lobby, yet $75 for 2 kids and 1 adult. You have to pay extra for everything. Rust in the tub. When checking in the guy said his script so fast I didn’t register anything he was saying. This will be a nice hotel some day but not yet.
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Andrea, we regret to hear about the inconveniences you experienced while staying with us. It seems that our ongoing renovation efforts and certain facilities not being available were upsetting. Our goal is to enhance the guest experience, and we're sorry this resulted in discomfort for you. It is unfortunate to hear you had difficulty getting ice and were surprised by the costs associated with dining. We appreciate your feedback regarding the check-in process and the issues you found in your room. Rest assured our dedicated team will apply this input to aim for better clarity in communication and improved attention to room cleanliness. We hope you'll give us another chance to showcase our enhancements once the renovations are complete.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Thanks for the outstanding rating, Joseph!We're delighted your time at Hilton Garden Inn Roanoke Rapids was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

4/10 Poor

Stephen, Bowie

Travelled with family
Disliked: Amenities, property conditions & facilities
They were fixing the roof so it was loud and the pool and the fitness center were closed but they didn't tell us. They did not offer a discount because of this. They also never replaced towels each day or the took out our trash or refilled toilet paper or coffee pods.
Stayed 3 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Stephen, we regret that your experience didn't meet your expectations. We're sorry there was unexpected noise and that certain amenities weren't available during your stay. We also understand the importance of room replenishments for our guests, and we'll look into the matter to ensure a smoother experience in the future. Thank you for sharing your feedback, it's instrumental in improving our services.

10/10 Excellent

Michael

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Spacious room. Staff incredibly friendly. Pet friendly. Easy access to I-95.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Michael, we're delighted to hear that you had a positive experience at Hilton Garden Inn Roanoke Rapids. It's great to know you appreciated our spacious rooms, welcoming team members, and convenient location. We do love our furry guests as well! We hope to have the pleasure of hosting you again soon.

2/10 Terrible

emily

Travelled with partner
Dinner was delicious. Hotel is a construction site. Roof, rooms, old furniture laying around outside.No water ffrom 12 to 3, which basically makes the hotel In habitable. Expedia owes me . Shame on you for advertising this hotel. It should be shutdown for construction. Just greedy to keep it open.Shame on Hilton!
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Emily, we regret to hear that your stay was not up to your expectations. It's reassuring to know you enjoyed the dinner. However, we understand there were inconveniences due to the ongoing improvement work. Rest assured, such periods of no water services are planned carefully to minimize disruptions. We are looking forward to welcoming you back once the renovations are complete for a more comfortable experience.

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. Unsafe. Hilton failing!!!
Extremely poor service. Rude, staff acted bothered. An elevator broken with hand written do not use. 1 elevator to use but was only used by staff moving furniture. We’re told by staff we cannot use elevator cause they need it. making my family to take bags by hand down up 3 floors. THIS IS A FIRE HAZZARD!! Ice machines did not work. Filthy. Hilton needs to reject this hotel as it has tarnished the Hilton name for my family permanently. These are just some of the issues.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
We appreciate the feedback, Stephen.It's unfortunate you had such challenges during your time with us. We regret the inconvenience you experienced with the elevators. Currently, only one elevator is operational until we receive the necessary parts for repairs. The out-of-service status is clearly indicated in ink.We look forward to sharing a more positive experience with you soon.

10/10 Excellent

Tratesha

Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Thank you for the wonderful rating, Tratesha!It's fantastic you enjoyed your time at Hilton Garden Inn Roanoke Rapids so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Good

Keith

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
Keith, thank you for choosing Hilton Garden Inn Roanoke Rapids during your recent travels. It's a joy to know that your stay with us was satisfactory. We strive to provide all our guests with a memorable experience and your positive rating suggests we're heading in the right direction. Visit us again soon, we'd love the chance to make your next stay even more enjoyable.

6/10 Okay

Darlene

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Disappointed!
The first room we were given reeked of Dogs!! There was also dog feces on the carpet on the hallway. The room looked clean but did not smell clean. The odor took my breath away! So, the 2nd room given was a little better but one could still detect the odor of a dog. I really wish (as do others) that Hilton would not allow guests to bring their animals to the rooms, Or at least section off a few rooms specifically for those guests that have animals. I was very unhappy with my stay because of the smell. Very offensive! I’m an Honors member but not a happy one at this point. Thinking seriously about going with another chain.
Stayed 1 night in Jan 2024
Response from Customer Service on 31 Jan 2024
Darlene, it's disheartening to hear about your less-than-satisfactory experience as we intend to provide guests with a comfortable stay. We apologize for any unpleasant odors you encountered during your stay. We understand your concerns about the pet-friendly policy and appreciate your suggestion for specific rooms for guests with pets. Your feedback as an Honors member is invaluable to us and we assure you it will be taken into consideration. Please contact us directly if you wish to discuss further so we can aim to restore your confidence in our service. We hope for the opportunity to better serve you in the future.

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Glad to see you're making upgrades to the property.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Brent, it's wonderful to hear that you recognized the progressive enhancements being made at Hilton Garden Inn Roanoke Rapids. We're committed to evolving and improving our property for valued guests like you. We hope to welcome you back again soon, perhaps the next time you visit, you'll be able to enjoy even more improvements.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
No hot water. Had to leave room and wait hours before the hot water was repaired. Outdated rooms for a newer/renovated room. Lobby is beautiful but the rooms are stuck in a time warp.
Stayed 2 nights in Jan 2024
Response from Customer Service on 22 Jan 2024
We deeply regret the difficulties you had with the water temperature and waiting time. Also, we understand that the decor of the rooms was not to your liking. Our intention always is to provide a comfortable and welcoming space for all our guests. Please know your feedback is helpful and we'll look to improve these aspects.

2/10 Terrible

Anne

Stayed 1 night in Jan 2024
Response from Customer Service on 22 Jan 2024
We appreciate the feedback, Anne.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

6/10 Okay

Margaret

Travelled with family, Travelled with pets
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
We appreciate the feedback, Margaret.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Thank you for the 4/5 rating, Ronda!We are excited to see that you had an enjoyable experience at Hilton Garden Inn Roanoke Rapids. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

6/10 Okay

Mary

Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb 2024
We appreciate the feedback, Mary.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

2/10 Terrible

Timothy

Stayed 1 night in Jan 2024
Response from Customer Service on 5 Feb 2024
Timothy, we noticed you left a rating with no additional feedback. We're genuinely interested in understanding where we fell short so we can ensure a better stay in the future. We invite you to provide more details if you have the time and are comfortable doing so. Your feedback is critically important to our continual efforts to improve.

2/10 Terrible

JOHN, MANASSAS

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Upon arrival and picking up keys for a Jr. King Suite, we went to our room and noted significant water on the floor of the bathroom. I returned to the front desk to report issue and asked to be re-assigned to another room. Front Desk person took immediate offense to my request, insinuated we caused the issue, then said she had to "downgrade" our room to a regular King room since we booked through a third party. I replied that I had heard up bumping up customers when there is an issue but never downgrading them without some consideration. Reported the issue to the Hotel Manager in the morning, and once again was treated somewhat rudely, and reminded she couldn't do anything since we booked 3rd party. Have stayed here 6-8 times over the past 18 months due to recurring business in the area and normally things go well. Guess we'll re-think our options moving forward. Staff does not seem well trained in client service when things go off-schedule. Construction/remodeling going on in hotel and property is not currently in "prime condition". Worked partial refund thru third party, but things really did not have to be that hard.
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
John, it's regrettable to hear about your disappointing experience with our team members during your recent stay, especially considering your frequent visits. We apologize for the challenges faced with your room assignment. Our intent is always to provide comfortable accommodations. Similarly, any perceived lack of customer service during times of unscheduled situations is not in line with our usual standards.Regarding the renovation you mentioned, we're striving to enhance the overall experience in response to valuable feedback like yours. We sincerely hope you consider giving us another opportunity to provide the kind of service you've come to expect from us.

10/10 Excellent

Evette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here
The stay was pleasant. The people were very nice. The hotel is a bit under construction but the over appearance of the hotel is great.
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Evette, thank you for sharing your positive experience at Hilton Garden Inn Roanoke Rapids. Our team members are thrilled to hear you found them to be nice and that you enjoyed your stay. We're currently making some improvements and are excited to share the final results with you during your next visit. We appreciate your understanding during this process. Until then, safe travels!

10/10 Excellent

Shorty

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was nice
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for the 5/5 rating, Shorty!It's excellent you enjoyed your time at Hilton Garden Inn Roanoke Rapids so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

2/10 Terrible

Wayne

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This was the dirtiest place I have ever stayed in. The bathroom was so bad my wife was reluctant to even go in it. We couldn't get out of there fast enough.
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Wayne, it's disappointing to hear that your stay did not meet expectations. Cleanliness is a paramount importance to us, and it's regrettable that you found issues with your accommodations. Please know improvements are already under way to ensure a better experience for all future guests. We hope for another chance to make a better impression in the future.

4/10 Poor

Dorothy

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Dorothy, it's unfortunate to see that you've rated your stay less satisfactorily. Without additional details, it's a challenge for us to address your concerns directly. Please don't hesitate to share any specific feedback you may have as this will help us improve our services for future guests. Thank you.

10/10 Excellent

Shorty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yep
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Shorty, we're thrilled to hear you had a positive experience at Hilton Garden Inn Roanoke Rapids! We look forward to welcoming you back next time.

2/10 Terrible

Rozy, Edison

Disliked: Cleanliness, staff & service, property conditions & facilities
They are cheater and charge you more than they tells you 😡
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Rozy, it's regrettable to hear of your dissatisfaction regarding the pricing matter. Transparency in billing is incredibly important to us, and we would want to look into this matter further. If you could directly reach out to us to provide more details, it would be appreciated so we can assist you better. Thanks.

10/10 Excellent

rita

Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Thanks for the perfect rating, Rita!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Hilton Garden Inn Roanoke Rapids.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay
Good, clean, comfortable room. Breakfast was good but the food and the coffee could have been hotter.
Stayed 1 night in Dec 2023
Response from Customer Service on 3 Jan 2024
Darlene, it's wonderful to know you found your room at Hilton Garden Inn Roanoke Rapids to be clean and comfortable. We're pleased you enjoyed your breakfast, though we understand you felt the temperature of the food and coffee could have needed some improvement. We appreciate your feedback and will share this with our culinary team for review. We hope to have the pleasure of your stay once more.

6/10 Okay

Verified traveller

Liked: Cleanliness
It was fine for a one night stay over. It is very conveniently located off 95. Bathroom setup not good. TV remote didn’t (no guide)
Stayed 1 night in Dec 2023
Response from Customer Service on 1 Jan 2024
We appreciate you taking the time to share your experience. It's great to hear that our location served you well during your stay. We regret any inconveniences you may have experienced with the bathroom arrangements and the TV remote. We'll ensure your feedback reaches our team for review, as we're always striving for improvement. Thank you for choosing our hotel and we hope to better serve you in the future.

4/10 Poor

Arthur

Disliked: Cleanliness, property conditions & facilities
Very messy.
Stains on the rugs, trash in the parking lot (including a bottle of pee and a used diaper) strong smells in the building. Expensive breakfast buffet. A bit too gross for my liking.
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Arthur, thank you for bringing your concerns to our attention. It's unfortunate to hear about your dissatisfaction regarding the cleanliness around the vicinity and the scent within the building. Rest assured, our dedicated team members are continuously striving to maintain a welcoming atmosphere for our guests. Regarding the breakfast price, we assure you that it's set considering the wide variety of quality options offered. We hope to inspire a more pleasing stay in the future.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was fine. Checking in was easy and the front desk was accommodating. The only negatives were that the room had a musty smell, and the sink drain was locked shut and needed repair. Overall it was a positive experience.
Stayed 1 night in Dec 2023
Response from Customer Service on 13 Jan 2024
Robert, it's great to hear that you found the check-in process at Hilton Garden Inn Roanoke Rapids smooth and our front desk team accommodating. We regret the issues you encountered with the room smell and bathroom amenities. Your observations are crucial in helping us improve. Nevertheless, it's pleasing to know your overall experience was positive. We hope to welcome you back for an even better stay in the future.

6/10 Okay

Michelle

Travelled with family
Liked: Staff & service
Bathroom sink was held together by wood planks. Stains on carpeting, rust coming down wall from sink and shower. Carpeting needs to be replaced
Stayed 1 night in Dec 2023
Response from Customer Service on 30 Dec 2023
Michelle, it's disheartening to hear about your experience. We apologize for any inconveniences you faced due to the condition of the bathroom and carpeting. These issues aren't typical of the experience we aim for. We've shared your feedback with our maintenance and housekeeping colleagues to evaluate and ensure we maintain our highest standards. We hope to have the chance to deliver a more seamless stay for you in the future.

10/10 Excellent

Howard

Stayed 1 night in Dec 2023
Response from Customer Service on 29 Dec 2023
Howard, it's wonderful to hear that you enjoyed your stay at Hilton Garden Inn Roanoke Rapids. We're thrilled to be your choice of accommodation and look forward to welcoming you back in the future.

2/10 Terrible

Angela

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
This property has potential however they must work on cleanliness and dining. Horrible buffet breakfast for $15.95 was not work the price plus old and stale coffee. Carpets and floors in common areas were sticky and dirty.
Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Angela, we regret to hear that your visit did not fully live up to your expectations. We strive to uphold superior standards in all areas, including dining and overall cleanliness. We already forwarded your feedback regarding the breakfast and common areas to our team for further evaluation. We hope you'll reconsider and give us a chance to provide a better experience in the future.

2/10 Terrible

Dwayne

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only sort of entertainment
The only thing I had in the room as a source od entertainment, was the television, which was very dated and kept losing the programming. I was told to unplug it plug it back in which I did repeatedly during the four day stay only it for to work for a little while I asked to be a given another room or maybe another TV provided ,none of the above happened I was even told at one point, in the middle of the night that the Manager could come up and see if he could do a hard reset on the TV smh, they said they were in the middle of a renovation, and they will have new TVs in the near future terrible experience , furthermore because I use a third-party ( booking hotel.com )versus the hotel itself they were not able to offer me a discount on the terrible stay due to the third-party booking Holiday sports filled weekend, and my television kept blinking out
Stayed 4 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Dwayne, it's unfortunate to hear that your stay didn't meet your expectations. We apologize for the difficulties you experienced with the television and understand how frustrating this must have been given the importance of accessible in-room entertainment. Moving forward, we will certainly strive to resolve such issues more proactively and promptly. Also, it's unfortunate that we were unable to offer a pricing adjustment due to the third-party booking. We appreciate your feedback and will use it as we continue to refine our guest experience. We hope for future opportunities to provide a far more seamless experience.