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Reviews of Comfort Inn Airport

2.5 out of 5
Comfort Inn Airport
5070 Valley View Blvd Nw, Roanoke, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 272 out of 577 reviews" "
Rating 8 - Good. 197 out of 577 reviews" "
Rating 6 - Okay. 67 out of 577 reviews" "
Rating 4 - Poor. 19 out of 577 reviews" "
Rating 2 - Terrible. 22 out of 577 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could remember the lady who was working the desk, she was excellent. The only thing I didn't is dogs in the hotel.
Stayed 1 night in May 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Amenities
All good
Stayed 1 night in May 2024

6/10 Okay

David

Travelled with family
The place looked tired and needs attention. I watched someone from housekeeping force the elevator door to get it to close. The toilet seat in our room was broken and even after reported to the front desk it was not fixed. It was a room and a bed, no more no less
Stayed 1 night in May 2024

2/10 Terrible

Shannon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never come back to this hotel. Our check-in was a nightmare. We had brought our dog with us and no one at the front desk could figure out how to charge us the $25 pet fee. Once we actually got to the room our key to the room didn’t work so we had to go back to the front desk to get new keys. The room smelled like ranch dressing not in a good way. My husband wanted to go work on his computer early the next morning and was told they could not turn the lights on in the breakfast area because they didn’t open until 630. People that are traveling get up early. elevator old and slow. No snacks in the lobby. I will say is that the bed was comfortable.
Stayed 1 night in May 2024

6/10 Okay

Shannon

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well kept! I liked that my Goldendoodle could stay with me. I didn’t like that the room next to me had a yappy dog that barked non stop from 3:00 pm (according to neighbors across the hall) and is still going strong after midnight. The clerk said he couldn’t do anything more than call the room and call the number on file. My dog handled it well- I was afraid she might start barking also. She didn’t. Unfortunately, we didn’t get much sleep in a room that we paid $250 for one night.
Stayed 1 night in May 2024

6/10 Okay

Barbara

Travelled with partner
Liked: Staff & service, amenities
Well used, needs updating- bathroom in sad shape. The tub didn’t drain. Tub so worn you can see the black if the tub base thru the yup layer ( jell coat ) Bright light came thru the curtains all night. People at the front desk were really nice and helpful. As well as the lady taking care of the breakfast area
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service!!
Stayed 1 night in May 2024

8/10 Good

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, clean, with plenty of towels and soaps. It was quiet and comfortable. Breakfast was very good; scrambled eggs, sausage, waffles and plenty of muffins, rolls and bagels. Compared to other hotels we stayed at, the ambiance was not as nice. Would have like a place to sit outdoors even though the pool was closed.
Stayed 1 night in May 2024

6/10 Okay

Christa

Stayed 2 nights in Apr 2024

2/10 Terrible

Gabriela

I had bought insurance for the refund for unforseen circumstances like job loss. They refuse to honor it. Never again.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the area. Safe and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

kiiru

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Apr 2024

10/10 Excellent

Hugh, Candia

Stayed 1 night in Mar 2024

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked this property due to the 24 hour airport shuttle. Once we got to the hotel we were told that wasn’t the case. No fault to the hotel but Expedia needs to update. Staff was apologetic and gave us a number for a taxi service. Hotel conditions were questionable. Weird smell and the shower basically screamed when it was turned on.
Stayed 1 night in Mar 2024

8/10 Good

Susan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for early morning flight
Stayed 1 night in Mar 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Ginel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. We are on our way to Tennessee so this is like halfway and very friendly staff and clean and lots of shops and restaurants around great experience.
Stayed 1 night in Mar 2024

6/10 Okay

Shae

Business traveller
Liked: Cleanliness
Bed was hard and if you check out a day early they keep your money according to chat personnel
Stayed 2 nights in Mar 2024

10/10 Excellent

Hugh, great falls

Well lit at night and there was parking available
Stayed 1 night in Mar 2024

10/10 Excellent

GLENN

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean & comfortable
Stayed 1 night in Mar 2024

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I woke up in my room to no ironing board and when i called the front desk i got no help i was told to wait for housekeeping to arrive. I couldnt wait i had to go to work. I know its a small complaint but sometimes the small stuff matters.
Stayed 1 night in Mar 2024

10/10 Excellent

Brenda, Fort Mohave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I made the reservation through Expedia. Walked in and was in my room within 2 minutes. Bed was so comfortable. Room was clean and everything was in perfect working condition
Stayed 1 night in Feb 2024

10/10 Excellent

Florian

Good to be so close to the airport.
Stayed 1 night in Feb 2024

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property as a travel nurse, the front desk is always smiling and very professional. Very informative and I feel at home every visit
Stayed 1 night in Feb 2024

2/10 Terrible

Ki-Won

Stayed 1 night in Feb 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Kelly

Stayed 1 night in Feb 2024

10/10 Excellent

Usama

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Professional staff
Stayed 1 night in Feb 2024

10/10 Excellent

Torey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with they every week for 13 weeks. Every single time I checked in I got the same amazing experience. The staff were friendly and helpful. They always worked with me with room assignments. The hotel itself was always clean and well kept when you walked into the lobby. I stayed in a variety of rooms while there and every room I had was amazing. It was quiet and peaceful while being there for work. I definitely recommend staying here if you’re wanting a quiet place to rest. If I didn’t have a new assignments elsewhere I would still come to stay here. 10 out 10 recommend!
Stayed 3 nights in Jan 2024

6/10 Okay

Justin

Business traveller
T
Stayed 2 nights in Jan 2024

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good.
Stayed 7 nights in Jan 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Men in the Hallway
This hotel was comfortable. However, the front desk was left unattended when my family arrived. There was also always a random man sitting at the end of my floor. We arrived close to midnight and a man in the hallway when traveling with daughters was very off-putting. The following morning when we went to eat breakfast, there was another man sitting at the end of the hall. I don't know if it is a known security gap being capitalized by local men, but it was very disturbing.
Stayed 2 nights in Jan 2024

8/10 Good

Debra, Hot Springs

Travelled with partner
Liked: Staff & service, property conditions & facilities
Would suggest expanding the breakfast offerings some. All staff was very nice.
Stayed 1 night in Dec 2023

6/10 Okay

Jeanne

Travelled with family, Travelled with pets
Disliked: Staff & service
Pet friendly. Some of the staff was rude.
Stayed 1 night in Dec 2023

4/10 Poor

Robyn

Travelled with family
Liked: Cleanliness, room comfort
Sleeps 6. Not 7 as listed. Disappointing
We booked this stay because it was listed as sleeping 7 people. However when we got to our room, we found it only had enough beds for 6 people: two queen beds, and one pull out sofa bed. When we asked the front desk if they had a cot or something for the 7th person in our group they said no, they don't have any cots. They also said they were aware that it is listed as sleeping seven, but only had beds for 6. They suggested we put three kids in one bed. It's hard enough to get my kids to sleep while on vacation, three to a bed proved impossible. We ended up taking the cushions off the couch and putting them on the floor along with some extra sheets and blankets and pillows we from house keeping. This is where one of my kids slept. The ladies at the front desk said we should just take it up with corporate. I realize not many families have 7 people, but if you have your listing saying you can sleep 7 people, than you'd better have enough bed spaces for 7 adults. Just because they're kids doesn't mean we can just squish extra people in a bed. I've got teenagers and they're as big as adults. It's one thing if we made that choice on purpose, but the listing was misleading.
Stayed 1 night in Nov 2023

10/10 Excellent

Marc

Liked: Staff & service, property conditions & facilities
Close to airport
Stayed 1 night in Dec 2023

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Timmy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday travel
Receptionist checking in was ok but checking out was less than enthusiastic. Almost like you were bothering her. Hotel was clean as well as the room. Breakfast was good and very clean.
Stayed 1 night in Dec 2023

8/10 Good

Adrienne

Stayed 1 night in Dec 2023

10/10 Excellent

Rodney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Torey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Katherine

Travelled with group
Disliked: Staff & service
If you have a friend who needs a place to stay for the night due to domestic violence, don't send them here. I reserved the room in her name and they wouldn't let her stay due to having a local ID. I need a refund but hotels.com couldn't reach them by phone when they tried.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 1 night in Dec 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Tv worked great,bed was comfortable ,room was quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

John

Stayed 1 night in Dec 2023

8/10 Good

Taylor

Liked: Cleanliness, staff & service, amenities
The first room i was put in 417 had a loud malfunctioning outlet that the ac/heating unit was supposed to be plugged into. It was emitting a loud scary electric buzz at random intervals which i was able to hear from the doorway and have audio recorded on my phone. I was moved form 417 to 411 without any hassle after reporting the issue but i still found the electrical issue concerning. In room 417 I went to take a bath and there was dirty backwash from the drain. The breakfast was better than expected. Only food complaint is the coffee taste to the maple syrup
Stayed 1 night in Nov 2023