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Reviews of voco Riyadh, an IHG Hotel

5 out of 5
voco Riyadh, an IHG Hotel
King Fahed Road 1300, Riyadh, Riyadh

Reviews

8.2

Very good

Rating 10 - Excellent. 54 out of 122 reviews" "
Rating 8 - Good. 40 out of 122 reviews" "
Rating 6 - Okay. 17 out of 122 reviews" "
Rating 4 - Poor. 3 out of 122 reviews" "
Rating 2 - Terrible. 8 out of 122 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff. Great room - although lacks natural light. Surrounding area not great.
Stayed 2 nights in May 2024

8/10 Good

Iman

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great hotel, great breakfast. Rooms need a little renovation
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew, Stockton

Business traveller
Liked: Amenities, property conditions & facilities
Best food… breakfast buffet was best in world
Stayed 2 nights in Feb 2024

10/10 Excellent

Hussah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was perfect the stuff was helpful and the check in was very fast
Stayed 1 night in Sep 2023

2/10 Terrible

NASSER

Travelled with group
Disliked: Staff & service
Service is slow
Stayed 2 nights in Feb 2023

2/10 Terrible

Fatimah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Fatimah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

papa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 3 nights in Oct 2022

2/10 Terrible

Ahmad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst experience I ever had in a hotel
Starting from the check in to check out, for the whole 6 nights, I literally had the worst experience ever. the staff lack experience and basic hospitality skills, when I say basic I mean it. I had a confoimred and paid booking for 6 nights with breakfast, howeber the recepionis kept argiun
Stayed 6 nights in Aug 2022

10/10 Excellent

Rani

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing hotel; lobby, swimming pool, restaurants, reception, breakfast. lovely chocolate bar for free 5pm-7pm everyday!!!! The only two issues was: certain rooms are facing the inside of the hotel (no view at all, no sunlight) & (the AC inside the room was soo noise)
Stayed 4 nights in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

6/10 Okay

Najeh

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

8/10 Good

Mahmoud

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 3 nights in Nov 2021

10/10 Excellent

abdulaziz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
المكان افضل بكثير مما توقعت وانصح به بشدة
Stayed 2 nights in Nov 2021

10/10 Excellent

nouf

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Angela Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property; spacious room (premium room) - nice window view of King Fahad Road. I wasn’t thrilled with breakfast; the salads, fruit, pastries and most breads were great. However the hot food was simply ok. I’m a foodie - so I would have preferred a wider selection from day to day. It would also be great that some of the food be pared better (for example - there were Asian noodles one day but nothing else to accompany it, the day before there was a nicely prepared Asian chicken dish (maybe a Schezwan like sauce) but nothing to eat with it … the only thing that was fluid in thought (in my opinion) was the British breakfast foods, but even they were spread out (not by each other). I’d also like to recommend that the Paratha, or any Indian bread offered, is prepared fresh — it’s not appealing under the heat lamp .. and thus the reason why people aren’t taking it (it’s dried out) .. and finally I’d suggest that the spring rolls, hash browns and any other fried things are on in one of the Shaffer dishes as it makes them lose their ‘crunch’ better if they are under a lamp in a metal serving pan. I know you’re thinking after all this that I didn’t enjoy my stay, but I did - the hotel is lovely - and the staff is wonderfully professional and polite. And the hotel is Centrally located and at a great price.
Stayed 3 nights in Sep 2021

8/10 Good

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ahmed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! I loved it!
Stayed 2 nights in Sep 2021

8/10 Good

Abdullah Hassan

Stayed 3 nights in Jul 2021

10/10 Excellent

KHAILD

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

6/10 Okay

Islam Umar

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Not a 5 Star
Totally confused front of house staff. Check in was painful as these young boys kept handing me off to each other and I was the only one checking in! Bed had a big depression on one side so had to sleep on other side. Left behind my electric toothbrush in the bathroom and it was ‘not found’. Got upgraded because of IHG membership but my colleague said the room was very small. Room was v clean and they left lots of water
Stayed 2 nights in Jun 2021

10/10 Excellent

Saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Lovely experience! Beautiful design and great breakfast!
Stayed 1 night in Apr 2021

6/10 Okay

Fahad

Liked: Cleanliness, room comfort
Nothing special Old hotel with normal and old rooms
Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

8/10 Good

وجدي, جدة

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
شكرا لموظف الاستقبال احمد و على بالتوفيق شباب وطني ناجح في التعامل مع الظيوف
Stayed 2 nights in Nov 2020

10/10 Excellent

Afnan

Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

BASHAR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and their reception staff is wonderful people indeed. Only issue I didn't like is the food very very expensive.
Some of their in room dining menu.
Stayed 1 night in Mar 2020
Response from Dawla Al Malki - Guest Experience Manager on 11 Mar 2020
Dear Valued Guest , Thank you for taking the time to share your experience at voco Riyadh. This means a lot to us, it is a pleases to have you here and to provide you with the best service we can .Regarding your comment about the food is taking into consideration .we look forward to welcome you back in the future to make you upcoming stays more special and enjoyable . Kind Regards, Dawla Al Malki Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 1 night in Jul 2019

6/10 Okay

Mohammad

Liked: Staff & service, room comfort
Bed is comfortable but the room is too small. I’ve stayed in 4 stars hotels before with much bigger rooms for their standard rooms.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Luxury Hotel
I have tried many hotels in Riyadh, but this hotel is the most beautiful hotel. It is very clean and modern, with taking care of small details. It has a wide variety of food and four amazing restaurants, European I think it's Italian, Indian, Arabic.. The massage services they have and the sauna and steam are very high quality. It is definitely a luxury hotel that deserve a 5 star in a nice area.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Location not good
The staff were friendly but the location was very complicated because the area is secured by law enforcement
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with nice lobby. Check in staff was very nice.
Stayed 1 night in Apr 2019

8/10 Good

Nenad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top-notch facilities that are clean and well-maintained. For fitness freaks, the gym is at the high end of what you'd find at most hotels anywhere - would definitely stay here again.
Stayed 1 night in Mar 2019
Response from Dawla Al Malki- Guest Experience Manager on 13 Mar 2020
Dear Valued guest , We are overjoyed that our staff made your stay so memorable.providing you an excellent service is everything to us, and it’s made my day to hear you had such a pleasant stay at voco Riyadh . Looking forward to welcome you back soon . Kind Regards, Dawla Al Malki Guest Experience Manager at voco Riyadh

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and especially reception staff I like
Stayed 1 night in Jan 2019
Response from Hotel Management on 26 Feb 2019
Thank you for choosing us, reaffirm our commitment to provide the highest quality services to you and our sense of the Importance of guest satisfaction, Hope to welcome you back soon.. Mövenpick Hotel Riyadh

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice luxury hotel with great service and amenities
Stayed 3 nights in Dec 2018

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff...
Excellent hotel, friendly staff, really good Indian restaurant.
Stayed 2 nights in Dec 2018

6/10 Okay

Mishal

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel, terrible internet
The hotel is nice and the restaurants are good. Room service was bad and the internet is really terrible.
Stayed 5 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Fantastic hotel in a great location for business travel, good breakfast and clean room
Stayed 1 night in Oct 2018

2/10 Terrible

Sudhir

Disliked: Staff & service, room comfort
Hotel was most unorganised management inside
Stayed 2 nights in Oct 2018

8/10 Good

EMRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Ministeries
Convenient location if you have business with miniteries.
Stayed 3 nights in Oct 2018

4/10 Poor

Mona, Riyadh

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Reception told me when I checked in that I could have a late check out at 4:00 pm and I even called them to confirm before I went to sleep. Then, the next day they called me as asked when I was leaving and that I have to leave by 2 or 3:00pm. Why did they change and why didn't they tell me I had to leave earlier sooner.? This is not fair and it is not professional.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2018
Response from A on 9 Jul 2018
ok

10/10 Excellent

ihab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very good, very clean, spacious rooms, generous buffet for breakfast, and and a very friendly staff. Level of comfort is very good as well. The location is central however u can not commute on foot. Knowing Riyadh this is typical but for someone who likes to walk this is a little hurdle.
Stayed 1 night in Mar 2018
Response from Omar Al Ruwayshidi on 3 Apr 2018
Thanks for your comment, your feedback will be shared with the concerned department to avoid future occurrence. Hope to welcome you back soon.. Mövenpick Hotel Riyadh

6/10 Okay

MenwarM, Jeddah

Liked: Cleanliness, room comfort
Disliked: Staff & service
Elegant building
It was my only time yo this hotel. Unfortunately I had an awfull check-in experience. It took me one hour! They kept blaming each other for not finding my booking in their system. Finally a disinterested manager mumbled the word "we overbooked you".The rest of the story is average. The food is supposed to be above average.
Stayed 1 night in Feb 2018
Response from Omar Al Ruwayshidi on 3 Apr 2018
Thanks for your comment, your feedback will be shared with the concerned department to avoid future occurrence. Hope to welcome you back soon.. Mövenpick Hotel Riyadh

10/10 Excellent

Marwah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017