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Reviews of Hilton Garden Inn Riyadh Financial District

Hilton Garden Inn Riyadh Financial District
3606 Northern Ring Road, Al Ghadeer Dist, Riyadh

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 29 reviews" "
Rating 8 - Good. 4 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 3 out of 29 reviews" "
Rating 2 - Terrible. 6 out of 29 reviews" "

8.2/10

Cleanliness

7.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sara Eidan on 23 May 2024
Dear Valued Guest,Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience.Best Regards,Hotel Management

10/10 Excellent

Abo ibrahem

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean property,
Stayed 2 nights in Apr 2024
Response from Sara Eidan on 4 May 2024
Dear Valued Guest,Thank you so much for the fabulous rating. We appreciate your stay and sharing the word about us. We look forward to hosting you soon. Best Regards,Hotel Management

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the BEST hotel I’ve visited, and I’ve been to hotels in 31 different countries. I got an upgrade to the Double Tree, which was much appreciated. The best aspect of this hotel was the staff. The reception staff were Fantastic! A big thank you to the members, Sultan (the one I think looks like the Prince of Saudi) both him and Meshari gave me great advice of places to visit and eat, all great locations. Thank you so much for the hospitality. The other staff members Abdulaziz and Amnah are a great credit to the team. Being the first interaction with members of the country after leaving the airport, these staff members are great representatives of the country and condition you to the positivity of the rest of the people in the country. A huge thank you, all my social media posts were about the great hospitality I experienced in this Hilton Breakfast was amazing, the room was great and the view over Riyadh was perfect. The gym was good I used it daily. I wish I had stayed longer, but I’ll be back end of this year. I’ve advised all my friends and work colleagues to visit this hotel. Once again, thank you to the team for the great hospitality in the beautiful hotel. Keep up the good work and see you soon.
Stayed 8 nights in Jan 2024
Response from Sara Eidan on 3 Feb 2024
Dear Mr. Shaun,Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction isour ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can'twait to host you again and provide another outstanding experience.Thank you so much for the fabulous rating. We appreciate your stay and sharing the word about us. Welook forward to hosting you soon!Regards,Hotel Management

10/10 Excellent

Yousef

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing and exceptional hotel and service, especially for newly weds. Special thanks to the manager Hatoon for the special welcome and kind touches in our suite.
Stayed 3 nights in Nov 2023
Response from Sara Eidan on 18 Nov 2023
Dear Mr. Yousef,Thank you very much for sharing your opinion and your wonderful comment about your recent stay at our Hilton Garden Inn Financial District. Your impression of the hotel is very important to us as it helps us provide our services in a better fit for our guests. We hope to see you on a recent visit to our hotel, with the best regards from the Hilton Hotel Garden Inn Financial DistrictSincerely,Hotel Management

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ten out of ten
the process of check in was fast. the room was clean and in a good condition. the view was nice from the 14th floor. it is connected to the double tree hilton. you can visit the indoor pool there.
Stayed 1 night in May 2023
Response from Hatoon Althani on 28 May 2023
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
It was a good experience. The hotel staff are welcoming.
Stayed 1 night in Apr 2023
Response from Hatoon Althani on 16 Apr 2023
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

4/10 Poor

Luay J

Business traveller
Disliked: Staff & service, property conditions & facilities
Bed was not comfortable at all, Check-In took me more than 15 mins, Check-out took more than 15 mins waiting for the Lundry dept to print the invoice and last thing the bar at the lobby area close early.
Stayed 2 nights in Oct 2022
Response from Hatoon Althani on 9 Oct 2022
Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will be shared with our team to continue to improve our services. We hope to have the opportunity to welcome you back soon to provide a better experience.

2/10 Terrible

Waleed

Stayed 1 night in Sep 2022

10/10 Excellent

Noman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from Hatoon Althani on 31 Jul 2022
Thank you Mr. Noman for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel Sincerely,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022
Response from Hatoon Althani on 22 May 2022
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel Sincerely

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2022
Response from Hatoon Althani on 22 May 2022
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel Sincerely

10/10 Excellent

Ali

Stayed 1 night in May 2022
Response from Hatoon Althani on 15 May 2022
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel Sincerely,

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Hatoon Althani on 25 Apr 2022
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel Sincerely,

10/10 Excellent

william

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Feb 2022
Response from HATOON ALTHANI on 27 Feb 2022
Thank you very much for sharing your opinion and your wonderful comment about your recent stay at our Hilton Garden Inn Financial District. Your impression of the hotel is very important to us as it helps us provide our services in a better fit for our guests. We hope to see you on a recent visit to our hotel, with the best regards from the Hilton Hotel Garden Inn Financial District Sincerely,

2/10 Terrible

Sahal

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Worst Ever
01- Upon check in my room was not available and they give me handicap room and free voucher of breakfast. 02 Parking area was closed due to the gate was not working, I had to park my car on the street. 03 I request late checkout, they give me until 1300, at 1230 Shrooq from front desk called me to take the room, I was in the meeting and I ask her to check me out and to take my bag. 04 They put in my car different bag and when I arrive at the airport, I found that the hotel put different bag and I had to return back to the hotel and I change my flight to 2300 instead of 2100 From your experience with me, I don't complain, but this experience was the worst ever and I will never ever book this hotel
Stayed 1 night in Dec 2021
Response from Sara Eidan | Cluster QA & Honors Manager on 29 Dec 2021
Dear Sahal, Thank you for your feedback regarding your recent visit to our hotel. Please accept our sincere apologies for the disturbance you have experienced during your stay due to the previous stay. Rest assured that these issues will be reactive. We value your comments and welcome the opportunity to serve you again. Sincerely, Hotel Management

4/10 Poor

Abdelaziz

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Sara Eidan | Cluster QA & Honors Manager on 3 Dec 2021
Dear Abdelaziz, Thank you for rating Hilton Garden Inn Riyadh Financial District, and we look forward to welcoming you again Sincerely, Hotel Management

10/10 Excellent

hazefa, jeddah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021
Response from Sara Eidan | Cluster QA & Honors Manager on 3 Dec 2021
Dear Hazefa, Thank you for rating Hilton Garden Inn Riyadh Financial District, and we look forward to welcoming you again Sincerely, Hotel Management

2/10 Terrible

essaim

Stayed 3 nights in Nov 2021

10/10 Excellent

Jamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Stayed 2 nights in Sep 2021
Response from Sara Eidan| Cluster QA & Hilton Honors Manager on 28 Sept 2021
Dear Jamal, Thank you for rating Hilton Garden Inn Riyadh Financial District, and we look forward to welcoming you again Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
The view of the room is breathtaking but there’s no car parking service and there’s only one or two persons for the all hotel to help with luggage, the room was poorly cleaned when we arrived the bathroom was a disaster. The employees at the reception were very helpful and very polite.
Stayed 3 nights in Sep 2021
Response from Sara Eidan| Cluster QA & Hilton Honors Manager on 28 Sept 2021
Dear Valued Guest, Thank you for rating Hilton Garden Inn Riyadh Financial District, and we look forward to welcoming you again Sincerely,

2/10 Terrible

Shaker

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Very good place with very bad employees
The employees are very ruod and arrogant and helpless, from the reception to the room service, more than 40 minutes on the reception with wrong room and start over again, the room service not answering the phone and if they do they will not do anything, the breakfast is bad and the waiters not skilled at all.
Stayed 1 night in Aug 2021
Response from Sara Eidan Cluster QA & Hilton Honors Manager on 19 Aug 2021
Dear Shaker, Thank you for bringing this to our attention. We apologize for the inconvenience you faced during your stay, as that is not up to our normal standards. We will share your feedback with our team and make the necessary measure. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,

4/10 Poor

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The place is nice and close to the university. However, the staff
Stayed 3 nights in Jun 2021
Response from Sara Eidan| Cluster QA Manager & Honors Manager on 4 Jul 2021
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to learn that you enjoyed your time with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel Sincerely, Hotel Management

2/10 Terrible

Verified traveller

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Horrible room service !!
Stayed 2 nights in Jun 2021
Response from Sara Eidan | Cluster QA Manager & Honors Manager on 4 Jul 2021
Thank you for your candid review. We apologize that your recent stay did not meet your expectations. We appreciate your comments and will share them with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the near future so that we can provide a better experience. Sincerely, Hotel Management

10/10 Excellent

XAVIER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect for business trip
perfect location for business travellers
Stayed 2 nights in Sep 2022
Response from Hatoon Althani on 4 Oct 2022
Thank you for choosing Hilton Garden Inn Riyadh Financial District as your destination, We would like to thank you again for staying with us at Hilton Garden Inn Riyadh Financial District. We were happy to know that you enjoyed your stay with us, and do hope we may have the pleasure of welcoming you back for the near future in our Hotel

10/10 Excellent

Mohammed

Stayed 3 nights in Nov 2021
Response from Sara Eidan| Cluster QA & Honors Manager on 9 Nov 2021
Dear Mohammed, Thank you for rating Hilton Garden Inn Riyadh Financial District, and we look forward to welcoming you again. Sincerely, Hotel Management

8/10 Good

kalifa

Stayed 1 night in Sep 2021
Response from Sara Eidan| Cluster QA & Hilton Honors Manager on 28 Sept 2021
Dear Khalifa, Thank you for rating Hilton Garden Inn Riyadh Financial District, and we look forward to welcoming you again Sincerely,

6/10 Okay

Seed

Stayed 1 night in Jul 2021
Response from Sara Eidan| Cluster QA & Hilton Honors Manager on 28 Sept 2021
Dear Saed, Thank you for rating Hilton Garden Inn Riyadh Financial District, and we look forward to welcoming you again Sincerely,