My Family and I experienced unfair treatment. It is sad to write this review in 2024 and say that we were mistreated because of the color of our skin. The unfair treatment started with French fries. My six-year-old wanted French fries, so we asked the wait staff if we could have fries since we did not see them on the menu; the waitress stated they do not have potatoes/ fries at the resort. Ten minutes later, a European Family sitting next to us - asked and they received. We ensured we tipped well to anyone who assisted us, but our money did not matter. The most disturbing issue was as we were waiting at the booth for our Bali Bed on the beach, my elderly (76years old) mother asked the staff if someone could grab her water because she felt faintish from walking a long distance through the sand and hot temperatures to get to the booking desk. The beach staff, Diana, Omar, and Sonya completely ignored my mother’s gentle request. Therefore, I asked a younger staff member not doing anything if he could grab my mother water while we completed the traction for the beach bed. The young man by the name of Omar stated that it was not his job and he was not a waiter. As he made the statement; he began to walk off. So, to
him, my elderly mother meant nothing to him as she was bent over from exhaustion from walking through the sand. I spoke to Diana who said she was Omar’s supervisor. Diana stated she would speak with him. However, she left and no one got any water. Food drinks gross!