Iron/ironing board, free WiFi, bed sheets, alarm clocks

Reviews of Palm Inn Hotel near Tyler Mall Riverside

2 out of 5
Palm Inn Hotel near Tyler Mall Riverside
10518 Magnolia Ave, Riverside, CA

Reviews

5.8
Rating 10 - Excellent. 100 out of 480 reviews" "
Rating 8 - Good. 84 out of 480 reviews" "
Rating 6 - Okay. 78 out of 480 reviews" "
Rating 4 - Poor. 73 out of 480 reviews" "
Rating 2 - Terrible. 145 out of 480 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Just remodeled inside and outside.
Stayed 2 nights in May 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

2/10 Terrible

Humberto

Disliked: Property conditions & facilities
So many drugged up people walking around at night. The house cleaner gave me attitude when i asked for a new towel
Stayed 2 nights in May 2024
Response from Palm Inn on 23 May 2024
We're truly sorry to hear about your disappointing experience.

10/10 Excellent

Xena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was convienient , very quiet . Super easy check in and check out process
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

10/10 Excellent

Shana

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location lots to do could walk around or take a drive just enjoy yourself
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

8/10 Good

melyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Didn’t feel safe
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
We're truly sorry to hear about your disappointing experience.

8/10 Good

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall room is clean the only complaint would be the pillows were small the mattresses were a little too soft but overall clean rooms nice staff and overall a nice hotel to stand would I stay there again yes no real complaints
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

4/10 Poor

malcolm

Disliked: Cleanliness, staff & service, property conditions & facilities
Not well kept.
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
We're truly sorry to hear about your disappointing experience.

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service
Disliked: Amenities
!
Stayed 1 night in May 2024
Response from Palm Inn on 23 May 2024
Thank you for sharing your feedback with us.

10/10 Excellent

Roberto w, Riverside

Stayed 1 night in Apr 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

2/10 Terrible

Jeneva

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was run down and dirty. I had to keep my shoes on because my shoes stuck to the floor. The drapes had burn holes, the bed spread had bun holes. There was no smoke detector. I had to ask for a towel and wash cloth. The bed was hard as a rock. We got little sleep because people were yelling and cussing. We did not stay the second night. It appears that several of the rooms were rented out to homeless people. I cannot recommend this hotel. We felt unsafe and left the next morning as soon as we could.
Stayed 2 nights in Apr 2024
Response from Front desk on 1 May 2024
I'm truly sorry to hear about your experience. It sounds incredibly frustrating and unacceptable. Your comfort and safety should always be a top priority when staying at any accommodation.

10/10 Excellent

Andrea

Liked: Staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean and our staff accommodating during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority.We appreciate your understanding regarding the presence of loiterers. Rest assured, we are continuously working to ensure the safety and security of all our guests, and your feedback serves as a valuable reminder of the importance of this effort.Thank you for choosing to stay with us.Warm regards,Management

2/10 Terrible

marie

Disliked: Cleanliness, property conditions & facilities
HORRIBLE! Just that fact I am doing this survey after being charged for a night I wasn’t there!! Let alone the nasty, unsafe, dirty conditions.
Stayed 1 night in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,We're deeply sorry to hear about your recent experience with us. Our guests' satisfaction and safety are paramount to us, and it's distressing to learn that we've failed to meet your expectations.Furthermore, your comments about the cleanliness and safety of our establishment are taken very seriously. We have immediately initiated a thorough inspection and cleaning process to rectify any issues and uphold our standards of cleanliness and safety for all our guests.We sincerely apologize for any inconvenience caused and hope to have the opportunity to restore your faith in our motel in the future.Thank you for bringing this matter to our attention.Warm regards,Management

6/10 Okay

Lymond

Liked: Cleanliness, staff & service, property conditions & facilities
You get what you pay for. Room was clean. Staff is nice. A lot of loiterers though. Good stay when needing to save money and on a budget.
Stayed 2 nights in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our rooms clean and our staff accommodating during your stay. Providing a comfortable and welcoming environment for our guests is always our top priority.We appreciate your understanding regarding the presence of loiterers. Rest assured, we are continuously working to ensure the safety and security of all our guests, and your feedback serves as a valuable reminder of the importance of this effort.Thank you for choosing to stay with us.Warm regards,Management

2/10 Terrible

Stefanie

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was horrible. Our room’s beds were extremely hard and uncomfortable. We considered sleeping on the floor, but the floor was dirty. The bathroom hadn’t been clean properly, and there was poop on the wall. We found cigarette burns on the sheets and a hair tie under the first blanket. Do not stay here. People screaming in the parking lot in the middle of the night. Overall, A very terrible experience.
Stayed 2 nights in Mar 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,We sincerely apologize for the disappointing experience you had during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of your expectations. Immediate action has been taken to address the cleanliness issues in your room, and measures are in place to prevent such occurrences in the future.Additionally, we are working to minimize disturbances in the parking lot to ensure a peaceful stay for all guests. we hope you'll consider giving us another chance to exceed your expectations. Thank you for bringing these matters to our attention.Warm regards,Management Team

2/10 Terrible

marie

Disliked: Property conditions & facilities
The worst hotel I have ever stayed in. My bed covering has some black goo on it, there are electrical wires hanging from the ceiling where the smoke detector should be, there are major gaps around the door and the locks don’t seem to work too good. Let’s not forget the roaches all over the place. And it’s supposed to be a smoke free room but there is an ashtray and it deals of must smoke.
Stayed 1 night in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,We're deeply sorry to hear about the challenges you encountered during your recent stay with us. Providing a comfortable and safe environment for our guests is our utmost priority, and it's clear that we fell short of meeting your expectations on multiple fronts.Please accept our sincerest apologies for the issues with cleanliness, maintenance, and pests that you experienced in your room. We take these matters very seriously, and immediate action is being taken to address and rectify each concern you've raised. Our maintenance team has been dispatched to resolve the electrical wiring, door gaps, and any other maintenance issues to ensure the safety and comfort of our guests.Regarding the cleanliness of your bedding and the presence of pests, we have initiated a thorough inspection and treatment process to eliminate any existing concerns and prevent future occurrences. Rest assured, we have stringent cleanliness protocols in place, and your experience is not reflective of our usual standards.Furthermore, we apologize for any confusion regarding the smoke-free policy in your room. We will investigate this matter further to ensure all rooms are compliant with our policies and provide a smoke-free environment for our guests.We truly value your feedback as it helps us identify areas for improvement.Thank you for bringing these issues to our attention.Warm regards,Management.

4/10 Poor

Tou

Business traveller
Disliked: Amenities, property conditions & facilities
Lots of unwanted traffic.
Stayed 3 nights in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,Thank you for bringing this matter to our attention. We take the safety and security of our guests very seriously, and we apologize for any discomfort caused by the presence of non-guests on our property. Our team is actively working to address this issue by implementing enhanced security measures and monitoring procedures to ensure that only registered guests have access to our facilities. Your feedback helps us improve our guest experience, and we appreciate your patience and understanding as we work to resolve this issue. If you have any further concerns or observations, please don't hesitate to reach out to our management team directly. We value your feedback and look forward to welcoming you back for a more enjoyable stay in the future.Warm regards,Management Team

10/10 Excellent

Jennifer

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was amazing.
Stayed 1 night in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,Thank you for your kind words and positive feedback! We are thrilled to hear that you enjoyed your stay with us and that our staff provided you with exceptional service. Providing a welcoming and comfortable experience for our guests is our top priority, and it's wonderful to know that we were able to meet your expectations. Your satisfaction is our greatest reward, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit, and please don't hesitate to reach out if there's anything we can assist you with in the future.Warm regards,Management Team

6/10 Okay

Salvador

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mucha gente que no esta hospedada transitando y merodeando
Stayed 1 night in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Querido invitado,Gracias por traer este asunto a nuestra atención. Nos tomamos muy en serio la seguridad de nuestros huéspedes y nos disculpamos por cualquier molestia causada por la presencia de personas que no sean huéspedes en nuestra propiedad. Nuestro equipo está trabajando activamente para abordar este problema mediante la implementación de medidas de seguridad mejoradas y procedimientos de monitoreo para garantizar que solo los huéspedes registrados tengan acceso a nuestras instalaciones. Sus comentarios nos ayudan a mejorar la experiencia de nuestros huéspedes y agradecemos su paciencia y comprensión mientras trabajamos para resolver este problema. Si tiene más inquietudes u observaciones, no dude en comunicarse directamente con nuestro equipo de administración. Valoramos sus comentarios y esperamos darle la bienvenida nuevamente para una estadía más placentera en el futuro.Un cordial saludo,Equipo directivo

10/10 Excellent

Joelene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room smelled of smoke, cigarette burns on the blankets. Bed was extremely uncomfortable… The shower had really short curtains so all the water got on the floor. Bad area, very sketchy.
Stayed 1 night in Apr 2024
Response from Hotel Management. on 1 May 2024
I apologize for the unpleasant experience you had.

6/10 Okay

Helideth

Stayed 1 night in Apr 2024
Response from Palm Inn on 23 May 2024
Thank you for sharing your feedback with us.

2/10 Terrible

Reshawn

Stayed 1 night in Apr 2024
Response from Palm Inn on 23 May 2024
We're truly sorry about your disappointing experience.

4/10 Poor

Jeffrey

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Disliked: Cleanliness
There was no toilet seat initially, however, they had one installed by the time I returned. There's SO MANY people who do not have rooms that hang out on and around the property. Can't even hardly pull in most of the time because people are blocking the entrance yelling, fighting, etc. It's unfortunate for the employees because they were so nice. Maybe to nice, perhaps. There's a lot of potential there, so hopefully they figure it out.
Stayed 1 night in Apr 2024
Response from Hotel Management. on 1 May 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the inconvenience you faced during your stay. We are glad to hear that the issue with the toilet seat was promptly resolved upon your return.

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unsafe
Stayed 1 night in Apr 2024
Response from Hotel Management. on 1 May 2024
We are deeply concerned to hear that you felt unsafe during your recent visit to our hotel. Your safety and well-being are our top priorities, and we sincerely apologize for any circumstances that led to this feeling.

10/10 Excellent

Araceli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Palm Inn on 23 May 2024
Thank you so much for your kind words and positive review!

4/10 Poor

Uliv, Las Vegas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a weird smell to it, and the sheets looked unsanitary and had holes in them.
Stayed 2 nights in Apr 2024
Response from Hotel Management. on 1 May 2024
Thank you for bringing your recent experience to our attention. We sincerely apologize for the discomfort you encountered during your stay with us.

4/10 Poor

Anthony

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in was fast and easy, that was the only thing I liked. As soon as I opened the door to the room i was assisted to I had to kill 3 cockroaches inside the room, bed sheets did not smell pleasant and had cigarette burns all over. The tv was ok but the mini fridge did not work at all
Stayed 1 night in Apr 2024
Response from Hotel Management. on 1 May 2024
Thank you for sharing your recent experience with us. We're pleased to hear that your check-in process was efficient, although we're truly sorry to learn about the issues you encountered in your room.

10/10 Excellent

Michael

Travelled with partner
Stay was good as always sometimes depending on the situation and environment and the staff
Stayed 1 night in Apr 2024
Response from Hotel Management. on 1 May 2024
Thank you for your continued loyalty and for sharing your feedback with us. We're delighted to hear that your stay was enjoyable overall.

2/10 Terrible

Michael

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Palm Inn on 23 May 2024
We're truly sorry about your disappointing experience.

2/10 Terrible

Amajay

Stayed 1 night in Mar 2024
Response from Palm Inn on 23 May 2024
We're truly sorry about your disappointing experience.

10/10 Excellent

shelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I dont like how some rooms have a freg and microwave and some dont .. and some times u only get 1 towel... other theh that its great for the price for sure. .tgey always seem to give me options for a room.cuz i go there so much ...
Stayed 1 night in Mar 2024
Response from Hotel Management. on 1 May 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you've had positive experiences overall during your stays with us.

10/10 Excellent

Joelene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

4/10 Poor

Destiney

Liked: Cleanliness
Disliked: Property conditions & facilities
Hot water didnt work and it had poor pressure
Stayed 1 night in Mar 2024
Response from Hotel Management. on 1 May 2024
Thank you for bringing the issue with the hot water and water pressure to our attention. We sincerely apologize for any inconvenience this may have caused during your stay.

4/10 Poor

Rafael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Palm Inn on 23 May 2024
We're truly sorry about your disappointing experience.

2/10 Terrible

Kimberly

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in late and heard people screaming at each other outside and on top of that the second when got in the room we found dead and alive roaches everywhere. Not to mention mold in the microwave. We booked another hotel immediately as I was terrified. Not a dead bolt in sight
Stayed 3 nights in Mar 2024
Response from Hotel Management. on 1 May 2024
We are truly sorry to hear about the distressing experience you encountered during your recent stay at our hotel. Your comfort and safety are of paramount importance to us, and it's deeply concerning to learn that we failed to meet your expectations.

2/10 Terrible

Andy

Stayed 1 night in Mar 2024
Response from Palm Inn on 23 May 2024
We're truly sorry to hear about your disappointing experience.

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
One of the male employees had google eyes at my girlfriend and one of the male employees seemed to have eyes for me. The whole place from employees to guests seemed pure evil, from the passed out in the parking lot drug addicts, street walkers and sexually charged employees,I thought I was in Sodom and Gomorrah
Stayed 1 night in Mar 2024
Response from Hotel Management. on 1 May 2024
We are deeply troubled to hear about the unsettling experience you had during your recent stay at our hotel. Please accept our sincere apologies for any discomfort or unease you and your girlfriend experienced.

10/10 Excellent

Navpreet

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great (:
Stayed 1 night in Mar 2024
Response from Hotel Management. on 29 Apr 2024
Dear Guest,Thank you for taking the time to share your feedback with us. Providing a comfortable and welcoming environment for our guests is always our top priority.Thank you for choosing to stay with us!Warm regards,Management

8/10 Good

alex

Stayed 1 night in Mar 2024

2/10 Terrible

Angel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filth, Bug infestation, and Homeless compound
The room was so dirty you couldn't walk around without shoes on, every towel had black and brown stains, furniture was so dirty I had to buy bleach to feel decently comfortable touching it, roaches everywhere in the room( specifically coming from the floorboards sizing from super tiny to at least 1-2 inches) literal dirt and grim all over the walls. Our door was already wide open upon checking in, the safety lock had to broken off and literal torched marks surrounding the locks on the doors. Homeless/ drug addicts gather on the stair ways creating a giant block and terrible smell, they basically live there all of their things were constantly all over the stairs including pill bottles and needles. There was never any comfort I felt in the room or even on the property itself, people were constantly yelling, blasting crazy loud music out of their rooms with the doors open, the beds were so disgusting we had to buy a full comforter set and sheets just to sleep on it but had to move the bed away from the wall as roaches would come out of the headboard. They never once gave us new towels or toilet paper on their own, we had to go to the office to ask for 4 towels for the rest of our stay and were only given two and those of course were also dirty. The stay was complete unpleasant unless you're absolutely fine living in filth, bug infestation or basically in a homeless compound. I would never stay here again and do not recommend anyone else staying there either.
Stayed 2 nights in Feb 2024

2/10 Terrible

salvador

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ryanne

Stayed 1 night in Feb 2024

4/10 Poor

Bruce

Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jan 2024

2/10 Terrible

Tanaya

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Bugs everywhere
Stayed 1 night in Feb 2024

10/10 Excellent

Carina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent staff location and best of all the price
Stayed 1 night in Feb 2024

4/10 Poor

Jonshah

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smell cigarette saw cockroach in bathtub heater was not available
Stayed 2 nights in Feb 2024

2/10 Terrible

Aaron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024