Courtyard

Reviews of Marriott Riverside at the Convention Center

3.5 out of 5
Marriott Riverside at the Convention Center
3400 Market Street, Riverside, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 568 out of 1006 reviews" "
Rating 8 - Good. 211 out of 1006 reviews" "
Rating 6 - Okay. 100 out of 1006 reviews" "
Rating 4 - Poor. 70 out of 1006 reviews" "
Rating 2 - Terrible. 57 out of 1006 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

christine

Travelled with family
It was over priced for the area and value. The wi fi and parking were additional. I have not paid extra for wi fi in years.
Stayed 1 night in May 2024

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, friendly staff, close to the convention center/shops/food options
Stayed 1 night in May 2024

10/10 Excellent

Rogelio

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Melissa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to dining. Friendly staff
Stayed 4 nights in May 2024
Response from Natalie Liera Assistant Director of Front Office on 21 May 2024
Dear valued guest,I hope this message finds you well.On behalf of the entire team at the Marriott Riverside, I wanted to personally thank you for taking the time to rate us 5 out of 5. We are thrilled to know that your stay with us met your expectations and provided you with a memorable experience.Your positive feedback is greatly appreciated and serves as a wonderful motivation for our staff to continue delivering exceptional service. We are committed to ensuring that every guest enjoys their time with us, and it is rewarding to know we succeeded during your visit.Should your travels bring you back to Riverside, we would be delighted to welcome you again. If there is anything we can do to make your future stays even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words and for choosing the Marriott Riverside. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Jennifer, Irwindale

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Natalie Liera Assistant Director of Front Office on 21 May 2024
Dear valued guest,Thank you for taking the time to rate your recent stay with us at the Marriott in Riverside. We are delighted to hear that you had a positive experience and rated us 5 out of 5! Your feedback is invaluable to us as we strive to provide exceptional service to all our guests.If there is anything specific you believe we could improve upon or if you have any additional comments, please feel free to share. We are always eager to enhance our services to ensure an even better stay for our guests.We look forward to welcoming you back to the Marriott in Riverside in the near future.Warm regards,

8/10 Good

MICHAEL, Indio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was not very comfortable and hot. Walls lacked pictures of any kind. Bathroom was fantastic with a real working fan.
Stayed 1 night in May 2024
Response from Natalie Liera Assistant Director of Front Office on 21 May 2024
Dear valued guest,Thank you for taking the time to share your feedback regarding your recent stay at the Marriott Riverside. We greatly appreciate your input as it helps us improve our services.I am sorry to hear that the bed was not comfortable and that the temperature in your room was not to your liking. Your comfort is our priority, and I have shared your comments with our housekeeping and maintenance teams to address these issues promptly.We also noted your comment about the lack of pictures on the walls. We strive to create a warm and welcoming atmosphere in our rooms, and we will consider your suggestion as we continue to enhance our décor.On a positive note, I am delighted that you enjoyed the bathroom and its functioning fan. We aim to provide excellent amenities, and it's great to know that this aspect met your expectations.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable and enjoyable stay.Warm regards,

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Natalie Liera Assistant Director of Front Office on 18 May 2024
Dear valued guest,I hope this message finds you well.Thank you for taking the time to rate your recent stay at the Marriott Riverside. We are happy to hear that you had a positive experience and rated us 3 out of 5!Your feedback is invaluable as it helps us continue to improve our services and ensure a memorable stay for all our guests. We appreciate your kind words and are thrilled that you enjoyed your time with us.If you have any specific suggestions or comments that could help us achieve a perfect 5 on your next visit, please do not hesitate to share. We are always eager to learn from our guests and enhance our offerings.We look forward to welcoming you back to the Marriott Riverside soon. Should you need any assistance with future reservations or have any special requests, please feel free to reach out.Thank you once again for choosing to stay with us and for your wonderful rating.Warm regards,

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all great
Stayed 2 nights in May 2024
Response from Natalie Liera Assistant Director of Front Office on 13 May 2024
Dear valued guest,We hope this email finds you well.We would like to extend our sincere gratitude for taking the time to rate your recent stay at the Marriott in Riverside. Your feedback is invaluable to us, and we are delighted to learn that your experience met your expectations, resulting in a perfect 5-star rating.At Marriott, we are committed to providing exceptional service and creating memorable experiences for our guests, and your positive feedback motivates us to continue striving for excellence.Should your travels bring you back to Riverside, we would be honored to host you once again and provide you with another outstanding stay.Thank you for choosing Marriott. We look forward to welcoming you back in the near future.Warm regards,

6/10 Okay

Arlene

Travelled with partner
They missed cleaning our room 2 times out of our 7 night stay. Also my husband's pants went missing for some reason. The management did nothing about this except give us free breakfast.
Stayed 7 nights in May 2024
Response from Natalie Liera Assistant Director of Front Office on 12 May 2024
Dear valued guest,I hope this email finds you well.First and foremost, I want to extend my sincerest apologies for the inconveniences you experienced during your recent 7-night stay at the Marriott Riverside. It deeply troubles us to learn that your room was missed for cleaning on two occasions and that your husband's pants went missing during your stay.Upon receiving your feedback, we immediately investigated these matters. Unfortunately, by the time you brought the issue of your room not being serviced to our attention, our housekeeping staff had concluded their shifts for the day. Nonetheless, please rest assured that we have taken the necessary steps to prevent such oversights from occurring in the future.Regarding the missing pants, we understand how distressing it can be to have personal belongings go astray, and we sincerely regret any inconvenience this may have caused. While we were unable to locate the missing item, please know that we have thoroughly reviewed our processes and will continue to emphasize the importance of security and guest satisfaction.I understand that you were offered complimentary breakfast as a gesture of goodwill, but I recognize that this may not fully alleviate the frustrations you experienced. Please know that your feedback is invaluable to us, and we are committed to improving our services based on your comments.Once again, I apologize for the lapses in service and any resulting inconvenience. Should you decide to return to the Marriott Riverside in the future, I assure you that we will make every effort to ensure a flawless and enjoyable stay.Thank you for bringing these matters to our attention, and please don't hesitate to reach out if there is anything further we can assist you with.Warm regards,

8/10 Good

Charmel, Arroyo Grande

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Natalie Liera Assistant Director of Front Office on 11 May 2024
Dear valued guest,I hope this email finds you well.On behalf of the entire team at Marriott Riverside, I want to express our sincerest gratitude for taking the time to rate your recent stay with us. We were thrilled to learn that you had such a positive experience and awarded us a perfect score of 4 out of 4.Your feedback is incredibly valuable to us as we continually strive to provide exceptional service and create memorable experiences for our guests. Knowing that we met your expectations fills us with pride and motivates us to maintain the highest standards of hospitality.We are delighted that you chose to stay with us and that you enjoyed our facilities, amenities, and the service provided by our dedicated team members.Should you plan to visit Riverside again in the future, please do not hesitate to reach out to us directly. It would be our pleasure to welcome you back and ensure that your next stay is equally enjoyable.Once again, thank you for your kind words and for choosing Marriott Riverside. We look forward to the opportunity of hosting you again soon.Warm regards,

2/10 Terrible

RAMESH

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Natalie Liera Assistant Director of Front Office on 7 May 2024
Dear valued guest,I hope this email finds you well.I am writing to offer my sincere apologies for the disappointment you experienced during your recent stay at the Marriott Riverside, as reflected in your rating of 1 out of 5. Your feedback is invaluable to us, and we are genuinely sorry that we did not meet your expectations during your time with us.We understand that a rating of 1 out of 5 indicates significant dissatisfaction, and we regret that we fell short of providing you with the exceptional experience we strive to deliver to all our guests. Please know that we take your feedback seriously, and we are committed to addressing the issues you encountered to prevent similar occurrences in the future.Our team is dedicated to ensuring the comfort and satisfaction of every guest, and we deeply regret any inconvenience or discomfort you experienced during your stay. We appreciate your honesty in sharing your concerns with us, and we will use your feedback as an opportunity for growth and improvement.If you would like to discuss your experience further or if there is anything we can do to make amends, please do not hesitate to reach out to me directly through this email. Your satisfaction is important to us, and we are here to assist you in any way we can.Once again, please accept our sincere apologies for any shortcomings you experienced. We value your patronage and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Warm regards,

10/10 Excellent

scottie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean nice staff
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Valued Guest,Thank you for your feedback! We're delighted to hear you appreciated our facilities' cleanliness and our team's friendliness. We look forward to welcoming you back soon to Marriott Riverside at the Convention Center for another great stay.Sincerely,Karla AzaharGeneral Manager

2/10 Terrible

Fernando, calexico

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A/C didn’t work
Stayed 1 night in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 3 May 2024
Dear valued guest,I hope this message finds you well. I wanted to reach out to personally address the issue you experienced with the A/C during your recent stay at the Marriott Riverside.Please accept our sincerest apologies for any inconvenience caused by the malfunctioning A/C unit. We understand how essential a comfortable room temperature is to our guests' overall experience, and we regret that we fell short of meeting your expectations in this regard.Our maintenance team has been alerted to the issue, and they are working diligently to resolve it promptly to prevent any recurrence for future guests. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm Regards,

8/10 Good

Roberto

Stayed 1 night in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 18 May 2024
Dear valued guest,I hope this message finds you well.Thank you for taking the time to rate your recent stay at the Marriott Riverside. We are delighted to hear that you had a positive experience and rated us 4 out of 5!Your feedback is invaluable as it helps us continue to improve our services and ensure a memorable stay for all our guests. We appreciate your kind words and are thrilled that you enjoyed your time with us.If you have any specific suggestions or comments that could help us achieve a perfect 5 on your next visit, please do not hesitate to share. We are always eager to learn from our guests and enhance our offerings.We look forward to welcoming you back to the Marriott Riverside soon. Should you need any assistance with future reservations or have any special requests, please feel free to reach out.Thank you once again for choosing to stay with us and for your wonderful rating.Warm Regards,

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the market the most
Stayed 2 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Valued Guest,Thank you for staying with us and taking the time to leave us a review. We're glad you enjoyed the market, and we look forward to your next visit.Sincerely,Karla AzaharGeneral Manager

4/10 Poor

saul

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 25 Apr 2024
Dear valued guest,I hope this email finds you well. Thank you for choosing to stay with us at the Marriott in Riverside and for providing us with your feedback. We truly value all guest feedback as it helps us identify areas where we can improve and better meet the expectations of our guests.I noticed that you rated your recent stay with us a 2 out of 5, and I wanted to reach out to express our sincere apologies for any shortcomings you experienced during your stay. We strive to provide exceptional service and experiences to all our guests, and it's disheartening to learn that we fell short of meeting your expectations.Your feedback is incredibly important to us, and I would like to learn more about your experience so that we can address any issues and make improvements where needed. Once again, thank you for your feedback and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,

8/10 Good

Marius, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 21 Apr 2024
Dear valued guest,I hope this email finds you well. Thank you for choosing to stay with us at the Marriott in Riverside and for taking the time to provide us with your feedback. We truly appreciate your valuable input as we continuously strive to improve and provide exceptional service to our guests.While we're glad to hear that your overall experience with us was positive, we noticed that you rated us a 4 out of 5. Your feedback is important to us, and we would love to learn more about how we can make your next stay even better.If you have any specific comments or suggestions regarding your stay that you'd like to share with us, please feel free to do so. Your input is invaluable to us as we work to enhance the guest experience.Once again, thank you for choosing the Marriott in Riverside. We hope to have the opportunity to welcome you back again soon and provide you with an even more enjoyable stay.Warm regards,

10/10 Excellent

Niki

Stayed 1 night in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 7 May 2024
Dear valued guest,I hope this email finds you well.I wanted to take a moment to express our sincere gratitude for your recent stay at the Marriott Riverside and for taking the time to provide us with a fantastic 5-star rating. Your positive feedback means a great deal to us, and we are thrilled to hear that you had such an excellent experience with us.At Marriott Riverside, we are committed to providing exceptional service and ensuring that each guest has a comfortable and memorable stay. Your glowing rating reaffirms that we are achieving our goal, and it motivates us to continue delivering outstanding hospitality to all our guests.We truly appreciate your support and patronage. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.If there is anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to reach out to us directly.Thank you once again for choosing Marriott Riverside. We appreciate your loyalty and look forward to serving you again soon!Warm regards,

10/10 Excellent

Melanie

Stayed 2 nights in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 7 May 2024
Dear valued guest,I hope this email finds you well.I wanted to take a moment to express our sincere gratitude for your recent stay at the Marriott Riverside and for taking the time to provide us with a fantastic 5-star rating. Your positive feedback means a great deal to us, and we are thrilled to hear that you had such an excellent experience with us.At Marriott Riverside, we are committed to providing exceptional service and ensuring that each guest has a comfortable and memorable stay. Your glowing rating reaffirms that we are achieving our goal, and it motivates us to continue delivering outstanding hospitality to all our guests.We truly appreciate your support and patronage. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.If there is anything we can assist you with or if you have any special requests for your next visit, please don't hesitate to reach out to us directly.Thank you once again for choosing Marriott Riverside. We appreciate your loyalty and look forward to serving you again soon!Warm regards,

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk employee amazing! The bartender amazing! The breakfast cashier rude and condescending!
Stayed 1 night in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 14 Apr 2024
Dear valued guest,Firstly, I want to extend our sincere gratitude for choosing to stay with us at the Marriott in Riverside. We truly appreciate your feedback regarding your recent experience with our staff members, and I would like to personally address your comments.We are thrilled to hear that you had positive interactions with our front desk employee and bartender. Providing exceptional service and creating memorable experiences for our guests are top priorities for us, and it's always rewarding to receive such positive feedback about our team members.However, I am deeply sorry to learn about your less than satisfactory encounter with our breakfast cashier. Please accept my sincerest apologies for any rudeness or condescension you experienced during your interaction. This behavior is not reflective of the level of service we aim to provide, and we take your feedback very seriously.Rest assured, I will be addressing this matter with our breakfast team to ensure that all of our guests are treated with the utmost respect and professionalism at all times. Your feedback serves as an opportunity for us to improve, and I am committed to ensuring that we uphold the high standards of service that our guests expect and deserve.Once again, thank you for bringing this to our attention. Your feedback is invaluable to us as we continuously strive to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve.If there is anything else I can assist you with or if you have any further feedback to share, please do not hesitate to reach out to me directly.Warm regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Staff!!
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 9 Apr 2024
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Natalie Liera Assistant Director of Front Office on 9 Apr 2024
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 Excellent

SUZANNE, PALO ALTO

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly staffs
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 4 Apr 2024
Dear valued guest,I hope this message finds you well. I wanted to take a moment to express my sincerest gratitude for your recent stay with us at the Marriott Riverside. It was truly a pleasure hosting you.Thank you very much for taking the time to rate your experience with us, and for awarding us a perfect 5out of 5 across all categories. Your glowing feedback means the world to us and serves as a testament to our team's dedication to providing exceptional service and hospitality.Your satisfaction is our utmost priority and knowing that we succeeded in making your stay enjoyable and memorable fills us with pride and joy. Your feedback motivates us to continue striving for excellence in everything we do.Should you ever find yourself returning to Riverside, please don't hesitate to reach out to us. We would be absolutely delighted to welcome you back to the Marriott Riverside and to provide you with another outstanding stay.Once again, thank you for your incredible rating and for choosing to stay with us. We truly appreciate your support and look forward to the opportunity to serve you again in the future.Warm regards,

4/10 Poor

Marisela

Travelled with family
Disliked: Staff & service
Very poor management
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 1 Apr 2024
Dear value guest,I hope this message finds you well. I wanted to reach out to you regarding your recent stay at the Marriott Riverside. We truly value your feedback and take your comments very seriously. I'm sorry to hear that you found our management lacking during your stay, and I want to extend my sincerest apologies for any inconvenience or dissatisfaction this may have caused you.Your comfort and satisfaction are of the utmost importance to us, and we are committed to providing exceptional service to all our guests.We appreciate you taking the time to share your feedback with us, as it helps us identify areas for improvement and strive for excellence in our service delivery. We are constantly working to enhance the guest experience, and your input is invaluable in this process.Once again, I apologize for falling short of your expectations during your recent stay. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Thank you for choosing Marriott Riverside, and we hope to have the pleasure of hosting you again soon.Warm regards,

10/10 Excellent

Sileola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just love it. And the bed is so cozy
Stayed 2 nights in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 31 Mar 2024
Dear valued guest,I hope this email finds you well. I wanted to take a moment to express our sincere gratitude for your recent stay at the Marriott in Riverside and for taking the time to share your feedback with us. Your kind words truly mean a lot to us, and we are thrilled to hear that you enjoyed your experience with us.It brings us immense joy to learn that you found your stay to be exceptional and that you particularly loved the cozy bed. Providing our guests with a comfortable and memorable experience is always our top priority, and we are delighted to know that we succeeded in making your stay enjoyable.Your feedback serves as a great source of motivation for our team, and we are grateful for the opportunity to have hosted you. We hope to have the pleasure of welcoming you back to the Marriott in Riverside in the near future for another cozy and enjoyable stay.If you have any further comments or if there is anything else we can assist you with, please do not hesitate to contact us. We are always here to ensure that your future stays are just as wonderful as this one.Thank you once again for choosing our hotel. We look forward to welcoming you back soon!Warm regards,

10/10 Excellent

PAMELLA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 21 Mar 2024
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

10/10 Excellent

Amparo, Canyon Country

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 19 Mar 2024
Dear valued guest,I hope this message finds you well. On behalf of the entire team here at Marriott Riverside, I wanted to extend our heartfelt gratitude for taking the time to rate your recent stay with us. Your feedback means the world to us, and we're delighted to see that you had a wonderful experience during your time at our hotel.Receiving a perfect 5-star rating from you is truly uplifting and motivates us to continue delivering exceptional service to all our guests. We strive to create memorable experiences, and your positive feedback serves as validation that we're moving in the right direction.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us. Your satisfaction is our top priority, and we're always here to ensure that you have a pleasant and comfortable stay with us.Once again, thank you for choosing Marriott Riverside. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Della, Saint Augustine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything around the hotel is accessible to food shopping. The staff was kind and friendly. I would recommend staying at the hotel.
Stayed 2 nights in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 19 Mar 2024
Dear valued guest,I hope this message finds you well. Thank you so much for sharing your feedback about your recent stay at the Marriott Riverside. We're thrilled to hear that you found our hotel's location convenient and that you enjoyed your experience with us.Your kind words about our staff's friendliness and the accessibility of amenities nearby mean a lot to us. Providing excellent service and ensuring our guests have a comfortable stay is always our top priority, and we're delighted to know that we met your expectations.We truly appreciate your recommendation, and we're honored to have earned a perfect 5-star rating from you. Your satisfaction is what drives us to continuously improve and deliver exceptional hospitality to all our guests.If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to reach out to us. We're here to assist you in any way we can.Once again, thank you for choosing to stay with us. We can't wait to welcome you back to the Marriott Riverside for another wonderful experience!Warm regards,

2/10 Terrible

jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Marriott Team on 19 Mar 2024
Dear valued guest,I hope this email finds you well. I wanted to personally reach out to you regarding your recent stay at the Marriott Riverside. We were disheartened to learn that your experience fell short of your expectations, resulting in a rating of 1 out of 5. Please accept our sincere apologies for any inconvenience or dissatisfaction you may have encountered during your time with us.Your feedback is incredibly valuable to us as it helps us identify areas for improvement and ensures that we continue to provide exceptional service to all our guests. We would greatly appreciate it if you could share more details about your stay and the specific issues you encountered. Your insights will enable us to address any shortcomings and make necessary enhancements to ensure a more enjoyable experience for our guests in the future.Once again, we apologize for any inconvenience you may have experienced and thank you for taking the time to share your feedback with us. We genuinely hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.Regards,

10/10 Excellent

Ivan, Tehachapi

Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 9 Apr 2024
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 19 Mar 2024
Dear valued guest,I hope this message finds you well. On behalf of the entire team here at Marriott Riverside, I wanted to extend our heartfelt gratitude for taking the time to rate your recent stay with us. Your feedback means the world to us, and we're delighted to see that you had a wonderful experience during your time at our hotel.Receiving a perfect 5-star rating from you is truly uplifting and motivates us to continue delivering exceptional service to all our guests. We strive to create memorable experiences, and your positive feedback serves as validation that we're moving in the right direction.Should you have any further comments or if there is anything else we can assist you with, please feel free to reach out to us. Your satisfaction is our top priority, and we're always here to ensure that you have a pleasant and comfortable stay with us.Once again, thank you for choosing Marriott Riverside. We look forward to welcoming you back for another fantastic stay in the future!Warm regards,

10/10 Excellent

Ivan, Tehachapi

Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 9 Apr 2024
Dear valued guest,I hope this message finds you well. On behalf of the entire team at the Marriott Riverside in Riverside, I wanted to extend our sincere gratitude for taking the time to rate your recent stay with us. We greatly appreciate your feedback and are delighted to see that you had a fantastic experience during your time with us.Your perfect rating of 5 out of 5 means a lot to us, and it serves as a testament to our team's dedication to providing exceptional service and ensuring that every aspect of your stay met or exceeded your expectations.We strive to create memorable experiences for all our guests, and we are thrilled to hear that we succeeded in making your stay enjoyable. Your satisfaction is our top priority, and we are grateful for the opportunity to have hosted you.If you have any further feedback or if there is anything else we can do to enhance your future stays with us, please do not hesitate to reach out. We are always here to assist you and look forward to welcoming you back to the Marriott Riverside in the near future.Thank you once again for choosing to stay with us and for sharing your positive rating. We hope to have the pleasure of serving you again soon.Warm regards,

10/10 Excellent

maria

Liked: Cleanliness, staff & service, property conditions & facilities
Like the hotel really clean
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 13 Apr 2024
Dear valued guest,I trust you're doing well. I wanted to take a moment to express our heartfelt gratitude for your recent feedback regarding your stay at the Marriott in Riverside. Your perfect rating of 5 out of 5 and your kind words about the cleanliness of our hotel truly made our day!Maintaining a clean and comfortable environment for our guests is a top priority for us, and we are thrilled to hear that you appreciated our efforts in this regard. Your feedback serves as a great encouragement to our hardworking team members who strive to uphold the highest standards of cleanliness and hospitality.We are delighted that you had a pleasant experience with us, and we hope to continue exceeding your expectations during future visits. If there is anything else we can do to make your stays even more enjoyable, please do not hesitate to let us know.Thank you once again for choosing the Marriott in Riverside. We look forward to welcoming you back for another exceptional stay soon!Warm regards,

8/10 Good

Craig

X
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Valued Guest,Thank you for taking the time to leave such an excellent rating. We're glad to see you had a good time, and we hope that you will allow us to welcome you back for an even better stay soon! Sincerely,Karla AzaharGeneral Manager

4/10 Poor

Stephen

I can’t believe I have to pay an additional $25 for hotel parking as well as provide my own drinking water.
Stayed 1 night in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 12 Mar 2024
Dear valued guest,Thank you for choosing Marriott Riverside for your recent stay, and for taking the time to share your feedback with us. We genuinely appreciate the opportunity to address your concerns and enhance your overall experience.I understand that additional charges for parking and the absence of complimentary drinking water have left you feeling dissatisfied, and I want to extend our sincere apologies for any inconvenience caused.Regarding parking fees, we acknowledge that this is an aspect of your stay that can impact your overall impression. While parking fees are common in certain locations, we understand the importance of transparency and guest satisfaction. Regarding drinking water, please accept our apologies for any inconvenience caused by the absence of complimentary water in your room. We are committed to providing a comfortable and convenient stay for our guests, and your feedback highlights an area where we can improve.We appreciate your feedback as it helps us identify areas for enhancement. Your satisfaction is our top priority, and we are dedicated to making the necessary improvements to ensure a more enjoyable experience for our guests.Thank you once again for choosing Marriott Riverside. We value your patronage and hope to have the opportunity to welcome you back for a more positive experience.Regards,

10/10 Excellent

Art

Stayed 2 nights in Mar 2024
Response from Natalie Liera Assistant Director of Front Office on 24 Mar 2024
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Warm regards,

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I wish during the check in process the person in the front desk a (younger male) I wish he would’ve been more attentive to detail … and maybe suggestive … in regards to letting us know about the amenities the facility had to offer … he was very short with check in and rude… I had to ask questions myself …. Not helpful and it’s disappointing because I called the front desk prior to arrival and the young lady was super helpful. Other than that … great stay!
Stayed 1 night in Feb 2024
Response from Natalie Liera Assistant Director of Front Office on 25 Feb 2024
Dear valued guest,I hope this email finds you well, and I want to express our sincere appreciation for choosing Marriott Riverside for your recent stay. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to share your experience.I am truly sorry to hear about the less-than-ideal check-in experience you encountered with our younger male front desk associate. Please accept our sincerest apologies for any inconvenience caused, and rest assured that we take your comments seriously. We understand the importance of a warm and informative welcome, and we will address this matter with our team to ensure that our guests receive the attentive service they deserve.On a positive note, we are pleased to hear that despite the initial check-in experience, you enjoyed a great stay overall. Your kind words regarding the helpful assistance received from our team prior to arrival are encouraging, and we will share your compliments with our staff.We are committed to continuously improving our services, and your feedback is instrumental in guiding us toward that goal. If there are specific details or suggestions you would like to share to enhance future stays, please feel free to let us know.Thank you once again for choosing Marriott Riverside. We value your patronage and hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,

10/10 Excellent

Matthew

Travelled with group
Genuinely a great hotel. Rarely do I say that. But we were at a conference at the riverside center and the hotel was literally next door. Perfect location. Staff was accommodating. Rooms were quiet.
Stayed 2 nights in Feb 2024
Response from Natalie Liera Assistant Director of Front Office on 25 Feb 2024
Dear valued guest,I hope this message finds you well, and I want to express our heartfelt appreciation for your recent stay at our hotel and for taking the time to share your positive experience.We are thrilled to hear that you found our hotel genuinely great, and we sincerely appreciate your kind words. It's wonderful to know that the proximity to the Riverside Center made your conference experience even more convenient, and that our staff's accommodation and the quiet rooms added to your overall satisfaction.Your feedback is truly motivating for our team, and we are delighted to have exceeded your expectations. If there is anything specific that stood out during your stay or if you have any additional comments, we would love to hear them.Thank you once again for choosing our hotel. We look forward to the pleasure of welcoming you back for another outstanding stay in the future.Regards,

10/10 Excellent

Simon, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Natalie Liera Assistant Director of Front Office on 25 Feb 2024
Dear valued guest,I hope this message finds you well. We want to extend our sincere gratitude for choosing Marriott Riverside and taking the time to provide us with a 5-star rating. Your positive feedback means the world to us!We are thrilled to know that your experience at our hotel met or exceeded your expectations. Our team works hard to ensure every guest has a memorable stay, and your feedback is a wonderful acknowledgment of their efforts.If there's anything more you'd like to share or if you have any suggestions for improvement, please feel free to let us know. We value your input and are committed to delivering exceptional experiences.Thank you once again for choosing Marriott Riverside. We look forward to the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

Russell

Stayed 1 night in Feb 2024
Response from Natalie Liera Assistant Director of Front Office on 21 Mar 2024
Dear valued guest,We wanted to take a moment to express our sincere gratitude for rating your recent stay at Marriott Riverside with a perfect 5 out of 5 stars!Your positive rating means the world to us and serves as a testament to our team's commitment to providing exceptional service and ensuring memorable experiences for our guests. We are thrilled to hear that you thoroughly enjoyed your time with us.If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know. We are here to ensure that every aspect of your stay meets and exceeds your expectations.Thank you once again for choosing Marriott Riverside. We look forward to welcoming you back for another outstanding stay in the future!Best regards,

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Noisy on the second floor room 203
Stayed 2 nights in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Sandra,Thank you for your recent stay, and we appreciate you sharing your valuable comments. We're sorry to hear we fell short of meeting all of your expectations, and we appreciate your constructive feedback. We hope to have the opportunity to impress you the next time you're in the area.Sincerely,Karla AzaharGeneral Manager

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Marriott Riverside on 10 Feb 2024
Dear valued guest,I trust this message finds you well, and I wanted to take a moment to express our sincere gratitude for choosing the Marriott Riverside for your recent stay.We are truly thrilled to see that you rated us a perfect 10 out of 10. Your high rating is a source of pride for our team, and it motivates us to continually strive for excellence in providing exceptional service to our valued guests.Thank you for taking the time to share your positive experience with us. Your feedback is invaluable, and we appreciate your support. If there are specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about them.We are committed to making every guest's stay memorable, and we look forward to the opportunity of welcoming you back for another outstanding experience in the future.Once again, thank you for choosing Marriott Riverside. Your satisfaction is our priority, and we genuinely appreciate your feedback.Best regards,

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Marriott on 9 Feb 2024
Dear valued guest,I trust this message finds you well, and I wanted to take a moment to express our sincere gratitude for choosing the Marriott Riverside for your recent stay.We are truly thrilled to see that you rated us a perfect 10 out of 10. Your high rating is a source of pride for our team, and it motivates us to continually strive for excellence in providing exceptional service to our valued guests.Thank you for taking the time to share your positive experience with us. Your feedback is invaluable, and we appreciate your support. If there are specific aspects of your stay that stood out or if you have any additional comments, we would love to hear more about them.We are committed to making every guest's stay memorable, and we look forward to the opportunity of welcoming you back for another outstanding experience in the future.Once again, thank you for choosing Marriott Riverside. Your satisfaction is our priority, and we genuinely appreciate your feedback.Best regards,

10/10 Excellent

DONALD DWAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DP
Excellent service
Stayed 4 nights in Feb 2024
Response from Team Marriott on 9 Feb 2024
Dear valued guest,I hope this email finds you well, and I would like to extend our heartfelt thanks for choosing to stay at the Marriott Riverside. We are truly delighted to receive your feedback and learn about your experience.Your comment on "Excellent service" is immensely rewarding for our team, as providing exceptional service is at the core of our commitment to our guests. Knowing that we met your expectations is truly gratifying, and I will make sure to share your kind words with our dedicated staff.Additionally, your perfect rating of 10 out of 10 is a tremendous honor for us. It motivates us to continually strive for excellence and deliver outstanding experiences to each and every guest.We genuinely appreciate your feedback, and if there are specific details or moments during your stay that stood out, we would love to hear more about them. Your insights are valuable as we continuously work to enhance our services and provide the best possible stay for our guests.Once again, thank you for choosing Marriott Riverside. We look forward to the opportunity of welcoming you back for another exceptional stay in the future.Best regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Gave us recommendations for a good steak place which was excellent...Duane's in the MIssion Inn,
Response from Team Marriott on 9 Feb 2024
Dear valued guest,I hope this message finds you well, and I would like to extend our sincere appreciation for choosing the Marriott Riverside during your recent stay. Your feedback is invaluable to us, and we are delighted to hear about your positive experience.We are particularly pleased to learn that our staff's friendliness and helpfulness made a positive impact on your stay. Providing excellent service is a top priority for us, and your kind words will be shared with our team members as they are a great source of motivation.Furthermore, we're thrilled to hear that our recommendations for a good steak place, specifically Duane's in the Mission Inn, were to your satisfaction. It's fantastic to know that you enjoyed an excellent dining experience based on our suggestions.Thank you for taking the time to rate us a perfect 5 out of 5. Your high rating is a true testament to our commitment to providing exceptional service and memorable experiences for our guests.We genuinely value your feedback and appreciate your loyalty to Marriott Riverside. If there are specific details of your stay that you would like to share or if you have additional comments, we would love to hear them. Your insights are crucial in our continuous efforts to enhance our services.Once again, thank you for choosing Marriott Riverside. We look forward to the pleasure of welcoming you back for another delightful stay in the future.Regards,

10/10 Excellent

Consuelo

Travelled with family
My first time here and I love it, very convenient location.
Stayed 1 night in Feb 2024
Response from Team Marriott on 9 Feb 2024
Dear valued guest,I trust this message finds you well, and I want to express our sincere gratitude for choosing the Marriott Riverside for your recent stay. We are thrilled to hear that it was your first time with us, and even more delighted to learn that you loved your experience.Your comment about our convenient location is much appreciated. We are committed to providing a comfortable and accessible environment for our guests, and it's rewarding to know that our location contributed positively to your stay.Thank you for taking the time to rate us a perfect 5 out of 5. Your high rating is a great encouragement for our team as we continuously strive to offer exceptional service and memorable experiences.We genuinely value your feedback, and if there are specific aspects of your stay that stood out or if you have additional comments, we would love to hear them. Your insights are essential in our ongoing efforts to enhance our services and provide the best possible stay for our guests.Once again, thank you for choosing Marriott Riverside. We look forward to the pleasure of welcoming you back for another wonderful stay in the future.Regards,

8/10 Good

Ronald

Stayed 1 night in Jan 2024
Response from Team Marriott on 4 Feb 2024
Dear valued guest,I trust this email finds you well. We appreciate your recent stay at the Marriott in Riverside and wanted to express our sincere gratitude for taking the time to provide feedback, including your rating of 8 out of 10.While we are pleased that your overall experience was positive, we acknowledge that there may have been aspects that fell short of your expectations. Please accept our heartfelt apologies for any areas where we may have missed the mark.Your feedback is invaluable to us as we continually strive to enhance our services. If there are specific details or insights you would like to share to help us improve, or if there's anything we can do to address any concerns, please feel free to respond to this email.Thank you for your understanding, and we hope to have the opportunity to welcome you back for an even better experience in the future.Regards,

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from General Manager on 28 Jan 2024
Dear Shannon,Thank you for your perfect rating. It was a pleasure to have had you as a guest and to have provided you with a great experience. We look forward to welcoming you back. Sincerely,Karla AzaharGeneral Manager

10/10 Excellent

Norma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very friendly good customer service
Stayed 1 night in Jan 2024
Response from Team Marriott on 13 Jan 2024
Dear valued guest,We hope this message finds you well. On behalf of the entire team at the Marriott in Riverside, we want to express our sincere appreciation for choosing our hotel and for the perfect rating of 10 out of 10, as well as your intent to recommend.Your positive feedback and endorsement mean the world to us. It's incredibly rewarding to know that we have met your expectations and that you are considering recommending our hotel to others.If there are specific aspects of your stay that stood out to you or if there's anything you believe we can enhance to make your future experiences even better, please feel free to share your thoughts. Your input is invaluable as we continuously strive to provide exceptional service.Thank you once again for choosing the Marriott in Riverside. We look forward to the opportunity of hosting you again and providing another outstanding stay.Best regards,

4/10 Poor

Jose

Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team Marriott on 12 Jan 2024
Dear valued guest,We appreciate you taking the time to share your feedback regarding your recent stay at the Marriott in Riverside. We value every guest's experience, and your insights are crucial to our continuous efforts to improve.We noticed that your rating was 2 out of 5, and we sincerely apologize if your stay did not meet your expectations. We would like to understand more about your experience to address any concerns you may have had. If you could provide additional details about the aspects that fell short, it would be greatly beneficial for us to make necessary improvements.Your satisfaction is our priority, and we want to ensure that your future stays are more enjoyable. Please feel free to share any specific issues or suggestions you may have.Thank you for choosing the Marriott in Riverside, and we look forward to the opportunity to better serve you in the future.Best regards,