Lobby
Check availability

Reviews of Quality Inn

2.5 out of 5
Quality Inn
1 Hospitality Dr, Ripley, WV

Reviews

6.0
Rating 10 - Excellent. 68 out of 461 reviews" "
Rating 8 - Good. 117 out of 461 reviews" "
Rating 6 - Okay. 87 out of 461 reviews" "
Rating 4 - Poor. 89 out of 461 reviews" "
Rating 2 - Terrible. 100 out of 461 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great at this property employees were very Kind
Stayed 1 night in May 2024

8/10 Good

Candice

Travelled with pets
Power washer and hoses on side walk by stairs… was there when checked in and still there when I came back from dinner. Very unconventional maneuver around.
Stayed 1 night in May 2024

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and accommodating, newly renovated and affordable. Will be staying here again!
Stayed 7 nights in Apr 2024

8/10 Good

LaVonne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jeff

Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel but went threw expedia the people didn't know how to use the computer to book me in then i used my debit card to pay buy they wanted a card with my name on it but a card a card when they take all your information down but very decent place to stay very clean
Stayed 1 night in Apr 2024

4/10 Poor

Edith

Disliked: Staff & service, amenities, property conditions & facilities
Nothing was satisfactory. First room had not been cleaned. Second room, the TV had no service, towels and toilet paper were needed. Staff took 2.5 hours to check out the problem, after going to the desk several times to ask about the issues.
Stayed 1 night in Apr 2024

4/10 Poor

Krista

Disliked: Cleanliness, staff & service, property conditions & facilities
I would not recommend this hotel in its current state. They are in the process of remodeling so it may get better. The rooms are renovated and clean. They had nice queen size mattresses which were comfortable. The first room we were assigned however did not have linens on the beds so we were moved to another room. The lady at the desk apologized. While inside the room was clean and nice, the outside area was dirty with trash laying around. There was not much for breakfast except for a free packaged items. It was also very loud (could hear other people) outside our room in the middle of the night for quite awhile.
Stayed 1 night in Apr 2024

4/10 Poor

Brittany

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Sam

Travelled with family
Disliked: Amenities, property conditions & facilities
My son and I were traveling, and I booked the room online. No where did it mention it was under construction. I understand construction and it's great that they are fixing things up. However apon arrival the girl told us that there would still be a cold breakfast and coffee and juice. I'm a diabetic and I booked this place for the breakfast, cause I need to eat in the morning. I went down to grab something at 7 am where I was met by the daylight shift hostess who informed me that there was no breakfast at all. No coffee..nothing. We are leaving early to go spend money on a breakfast we intended on having here. I would like my breakfast bill paid by the hotel and we will be square.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
recently renovated. nice.
Stayed 1 night in Feb 2024

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No light bulbs in the lights no soap to wash And the Internet would not work the tv
Stayed 1 night in Feb 2024

2/10 Terrible

Colleen

Disliked: Staff & service, property conditions & facilities
We left after 1 hour! It was absolutely disturbing to be there. There was construction happening in the hotel and a man who didn’t speak English tried to enter the room to change the locks. There were no bath towels and when I asked they had none. No elevator to carry luggage We had to walk a flight of steps with luggage. There were people doing drugs there passing in the halls. It was absolutely terrible I wouldn’t leave my dogs there.
Stayed 2 nights in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice enough
My stay was good, except for when maintenance guy coming to change the door locks. I stayed for 9 days and my towels and toilet paper was not refreshed. Someone did come in and take off my trash and vacuum the floors, but they didn’t give me clean towels or toilet paper and I ran out!
Stayed 9 nights in Jan 2024

8/10 Good

Lori

Stayed 1 night in Jan 2024

4/10 Poor

Gabrielle

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Sonya

Disliked: Cleanliness, property conditions & facilities, room comfort
Awful!
Remodeling, our room was clean, only had half a roll of toilet paper, no fresh towels-none at all, a used bottle of shampoo in the shower. Blankets on bed where so thin had to turn up the heat high to keep warm.
Stayed 1 night in Dec 2023

2/10 Terrible

adam

Disliked: Cleanliness, staff & service, property conditions & facilities
Wasn't the price listed online got overcharged
Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Stayed 1 night in Nov 2023

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Janice

Stayed 1 night in Dec 2023

10/10 Excellent

Daryle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice staff.. nice room..
Stayed 1 night in Nov 2023

8/10 Good

Zabeian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were going through some renovations so one side wasn't in order. other than a few cosmetic flaws it was pretty clean and overall a good place to stay
Stayed 7 nights in Nov 2023

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They called 4pm the DAY OF to cancel my reservation that I made online a week before. Inconvenience to say the least. I got told I would receive a call from the manager when she came in to verify that I wasn't going to be charged a fee for the cancellation. Never received the call so I called them. They didn't answer the first time the second time they finally answered and said I wasn't charged but would get the manager to call me. Still yet to get a call. Very unprofessional.
Stayed 2 nights in Nov 2023

10/10 Excellent

Larry

Stayed 1 night in Oct 2023

4/10 Poor

Jane

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
In very poor condition
Stayed 1 night in Oct 2023

6/10 Okay

Trent

Stayed 1 night in Oct 2023

4/10 Poor

Tom

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel was difficult to get into and the room was horrific. There were holes in the walls and bathroom door, the tub was dirty, the internet was inaccessible even after getting a "password" from the front desk. I will never stay at this hotel again.
Stayed 1 night in Sep 2023

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness
Besides having dirty carpet, which didn't like it had been swept, the room was missing a mattress cover, shampoo, soap and other essentials. The front desk person did come to our rescue.
Stayed 1 night in Oct 2023

4/10 Poor

Gary

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disapppointed
This is the first hotel I have ever stayed at that did not provide blankets. Both beds were made up the same - white sheet, top thin cover, and nothing between. I had traveled 12 hours that day and was exhausted so did not report it. After an uncomfortable night in a poorly cleaned room, left before 6am. Would not recommend this site.
Stayed 1 night in Oct 2023

4/10 Poor

Marie

Disliked: Staff & service
Wouldn’t stay here twice-one was enough.
The young lady that checked us in was very nice and tried to help as she could. As for the room…it was spacious but we noticed that one of the garage cans had not been emptied when the room was cleaned. Also, we had ONLY two bath towels-not a single hand towel or wash cloth. When I went to get those, I was told their laundry was ‘broken’ and they’re utilizing the laundry facilities at another local hotel. She was able to come up with 1 more bath towel and 2 wash cloths, but no hand towels. Overall, I can say that I will look elsewhere before booking here again.
Stayed 1 night in Oct 2023

10/10 Excellent

Clarence

Stayed 1 night in Oct 2023

6/10 Okay

Richard

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
not good
The room I stayed in was very, very nasty
Stayed 1 night in Sep 2023

2/10 Terrible

Renee

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel of horrors!!! Should be condemned!!!
Filthiest hotel I’ve ever stepped foot in. Mold on walls and towels. Grime on everything. Bug and hair in sheets.
Stayed 1 night in Sep 2023

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Hotel is Very Bad Condition & Very Dirty
Bathroom was filthy dirty.. the carpet was very dirty. This place needs maintenance and updating. Very disappointing to stay. If it had not been soo late-- would have gone somewhere else to stay.
Stayed 1 night in Sep 2023

8/10 Good

Charity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Robert, Brownstown

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Place was a wreck! Only if you need a place to stay and everything else is sold out. Walls weren’t all painted, counter in the bathroom was falling off the base. Tub had a crack in it. The outdoor area around the property shows the neglect of the property.
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
Dear Robert, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. Thank you for your valuable feedback, it will help us make changes for the better.

6/10 Okay

william

It was ok
Stayed 1 night in Aug 2023
Response from Front Desk on 18 Aug 2023
We very much appreciate your comments regarding your stay at our hotel. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.

4/10 Poor

Paul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated, might get cleaned regularly but it’s old so you can’t really tell. Room smells of cat pee. If you’ve stayed at an EconoLodge lately you’re familiar, all of them I’ve seen are similar condition.
Stayed 1 night in Aug 2023
Response from Front Desk on 16 Aug 2023
Dear Paul, We're sorry to hear that you had a negative experience at our hotel. We take cleanliness and comfort very seriously, and we apologize for falling short in these areas. We will investigate this further and take steps to improve our service. We would like to offer you a complimentary night's stay on us. Thank you for your valuable feedback, it will help us make changes for the better.

8/10 Good

Karen

Travelled with family
Liked: Staff & service, room comfort
Room was ok, clean for the most part. Found a booger on the side of the sheet when we done our usual bed bug check. Staff was awesome.
Stayed 1 night in Aug 2023
Response from Front Desk on 15 Aug 2023
We very much appreciate your comments regarding your stay. I will be sure to share your feedback with our team, especially the housekeeping manager who always enjoys hearing from our guests.

6/10 Okay

Alexis

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room wasn’t extremely clean and smelled insanely like mildew. The floor was even damp.
Response from Front Desk on 5 Aug 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.

10/10 Excellent

Tammie

Liked: Cleanliness, amenities
The staff was friendly and helpful. Clean and comfortable, maintained well
Stayed 1 night in Jul 2023
Response from Front Desk on 4 Aug 2023
Dear Tammie. Thank you for giving us a perfect rating and for recommending our hotel to other travelers.We are very pleased to hear that you had a wonderful stay with us.

4/10 Poor

Pat

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Front Desk on 2 Aug 2023
Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, and I humbly request that you contact me directly to discuss your experience in more detail.

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is maintained well, is very clean and staff is very helpful. Absolutely will be back!
Stayed 5 nights in Jul 2023
Response from Front Desk on 29 Jul 2023
“Thank you so much for your 5-star review! We will share this with our team to let them know to keep up the amazing work.”

8/10 Good

Kristal

Stayed 1 night in Jul 2023
Response from Front Desk on 28 Jul 2023
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

6/10 Okay

Allen

Stayed 3 nights in Jul 2023
Response from Front Desk on 20 Jul 2023
Dear Allen, thank you for taking the time to share your experience. We appreciate your feedback, as it’s helping us to improve and ensure a better experience for you next time.

8/10 Good

alicia

Travelled with partner
Liked: Cleanliness
Housekeeping did not clean our room on the second day. We asked them not to on the first day as we were in the room late into the morning but we are not sure why it wasn't cleaned on the second.
Stayed 3 nights in Jul 2023
Response from Front Dest on 6 Jul 2023
IF YOU HAD YOUR DND SIGN ON THE DOOR WE ARE NOT ALLOWED TO GO IN. WE APOLOGY FOR INCONVENIENCE IT COST YOU. HOPE TO SEE YOU AGAIN

2/10 Terrible

Joan

Stayed 3 nights in Jun 2023
Response from Front Desk on 2 Aug 2023
Hi Joan, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards...