4/10 Poor
Valeria
Travelled with group
27 May 2024
Liked: Cleanliness, staff & service
I am Brazilian, living abroad for over 15 years and very demanding regarding the services provided in my country. It's not the first time I've stayed at Vogue and I'm used to staying at 3 other hotels nearby, in the same region. In the particular case of this stay, my disappointment is due to the following facts:
1) I was placed in room 228, next to a restaurant with very loud live music, until the early hours of the morning. Even if I liked the type of music (which I don't) it wouldn't be pleasant to listen to.
2) The room service is poor, with the presentation of a dish that is delivered without a lid and after we consume it, we have to leave the dish open, with food leftovers on the floor, outside. When I asked the restaurant about leaving a lid for the dish with me, they told me they couldn't do that because "they would have to have a lot of lids". I felt ashamed of others, for being Brazilian.
3) The air conditioning in the room was very old and did not move the fins. The air was directed downwards, over the beds and there was no way to raise the fins. At one point I tried to move them manually and realized that there was a piece of hardness glued on, possibly by another guest. For me, also shameful.
4) Finally about parking, on the day of check-out it was raining and I had to get the car. I asked if they had an umbrella to lend and they said no, they didn't even offer to pick up the car. I had to get all wet.
Valeria
Stayed 2 nights in May 2024