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Reviews of Casablanca Resort

3 out of 5
Casablanca Resort
Retorno Jacarandas S/N, Rincón de Guayabitos, NAY

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 154 reviews" "
Rating 8 - Good. 62 out of 154 reviews" "
Rating 6 - Okay. 16 out of 154 reviews" "
Rating 4 - Poor. 9 out of 154 reviews" "
Rating 2 - Terrible. 2 out of 154 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Stayed 2 nights in Apr 2023

10/10 Excellent

Magdalena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay
Stayed for 1 night while traveling through with my family. Check-in guy was nice and got our room in before check in (about 1 hour early). Suite was amazing! Clean!!!!! The view from balcony was poolside & beachside. Pool is noted as biggest pool in the city. Pool included barside & option included to pay upfront or charge room. Room included 2 beds. Stay included breakfast, it was outside so it was chilly. Food options were minimal. I did want to note that during checkin they are supposed to also provide you your pool towels. Check-in guy did not, so when I went to get them for our family, the female receptionist was very rude about giving towels even though we all had our bracelet on from check in (they remove ur bracelet at checkout). Then while going up the elevator after being in the pool, our key did not want to work (room key is also elevator key). The same female receptionist again was hesitant to assist and wanted proof of our stay, even though she gave me towels before my family went in the pool. Luckily another worker(possibly maintenance team) was walking by and stated he saw us during check in and he was the one who helped us with a new key. Overall stay was great, right off the beach and walking distance (about 2 blocks) to main streets where there is night clubs, restaurants, vendors.
Stayed 1 night in Dec 2022

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beds aren’t very comfortable and they only have a sheet it would be nice to have a light blanket. Staff is amazing tho and the property is very clean close to some great restaurants and main downtown.

6/10 Okay

Melissa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We went downstairs to ask for additional towels they said they would bring them to our room they were never brought. Front desk lady was rude
Stayed 2 nights in Nov 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

MARCO

Stayed 2 nights in May 2022

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked that all the staff was very polite and attentive to our needs. Very clean comforter and with all the necessary items on hand.
Stayed 5 nights in Jul 2022

8/10 Good

Francisco

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Beautiful beach to swim in love it
Stayed 4 nights in Jul 2022

6/10 Okay

Maria, NORTH LAS VEGAS

Travelled with family and small children
Customer service was just ok. When I arrived and checked in they only had one room ready. Afterwards just to get pool towels I waited like 10 mins just to get some towels. The people at the desk don’t ask the guest in line what they need or say we will be right with you. The linen in the room is worn out as well as the towels. The bed sheet and towels look disgusting. Don’t like that if the kitchen is used you have to clean afterwards or I would get charged for it. That is why you have house keeping for. I’m not on vacation to clean. I really like the service of having a spot on the beach with chairs. That was great! No issues there.
Stayed 2 nights in Jul 2022

6/10 Okay

Maria D

Stayed 6 nights in Jun 2022

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it clean, confortable, the food was good ,would like more choices the host and waiter's inrexelent
Stayed 6 nights in Jun 2022

10/10 Excellent

Ariel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful employees. Great lobby and pool area. Perfect location and nice beach. Rooms could be updated, especially the beds.
Stayed 2 nights in Apr 2022

4/10 Poor

Alain

Travelled with partner
Liked: Staff & service
At first glance, an impressive hotel, but proved to be an overpriced, very basic accommodation. The studio has no table or chairs or sofa. The only table and chairs are on the patio. The suite that we were upgraded to after complaining was adequate. However, the towels were frayed, the seal of the toilet leaked (in other words, waste water seeping out), low water pressure in the shower and barely any hot water in the afternoon. There is no internet connection in the room, even on the balcony. Needless to say, we will not be returning to Casablanca. You can find comparable accommodations for a fraction of the price. The staff in general was very nice. The pool is large and clean and the breakfast included with the room is excellent.
Stayed 9 nights in Mar 2022

6/10 Okay

Alan

Liked: Staff & service
Stayed 8 nights in Mar 2022

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service
The beautiful ocean view more than makes up for any of Casablanca’s sins. I think my only lingering issue was the beds were very uncomfortable. Each side of the beds had big indentations from years of use. The restaurant is excellent, the wait staff was so nice, and the pool was a god send. Thanks for the great week!
Stayed 6 nights in Mar 2022

8/10 Good

Jeffrey, lacrosse

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Property was very nice, very convient, for walking. great restaurant across the street.
Stayed 9 nights in Mar 2022

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its perfect!
Casablanca is a beautiful, clean, and safe place to stay in Guayabitos. The staff is friendly and accomodating. The beach is amazing...waking up to those waves crashing right off the balcony is an absolute dream.
Stayed 5 nights in Jan 2022

8/10 Good

Elizabeth

Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Everything
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Casablanca resort. The staff was extremely friendly and helpful when needed. The included breakfast was good. What really shined though was that they made the effort to keep the beach in front of the hotel clean from the algae that floated in every evening, unlike other hotels and resorts next to them that did not.
Stayed 7 nights in May 2021

10/10 Excellent

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente y muy buena ubicación
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked this establishment! Very nice. A little run down but nice. Loved the check in ! Very very fast!
Stayed 2 nights in Apr 2021

8/10 Good

Stephane

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

4/10 Poor

Oscar

Disliked: Staff & service
Expected more
Hotel is poorly designed, showering felt like a bath because water wouldn’t drain properly, broken window on the bathroom, not enough closet space and front desk was less than stellar
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 5 nights in Nov 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No me respetaron el pago en dolares y terminé pagando mas por pagar en moneda nacional
Stayed 2 nights in Aug 2020

4/10 Poor

Ken

Liked: Cleanliness, staff & service
Wont be back
Worst drink ever at the bar. Mold in air conditioning unit. Shower has no flow and no hot water. Told the front desk and virtually no response.
Stayed 1 night in Mar 2020

10/10 Excellent

Tony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive and very polite we loved the beautiful ocean view from our room the breakfast was very delicious the room ,property ,beach , pool was very clean the only thing I would recommend is to implement two sheets on the mattresses and change the shower heads to a more efficient water pressure other than that I am looking forward to staying again with my wife at Casablanca for my next Guayabitos vacation! Thank you Casablanca!
Stayed 5 nights in Mar 2020

10/10 Excellent

isstaccihuatl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las mejores vacasiones
El mejor hotel en Guayabitos muy buen trato todo el personal muy amable.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very helpful staff, great location. Some facilities are a little worn, but the hotel is making an effort to update. Good breakfasts and beach restaurant.
Stayed 6 nights in Mar 2020

8/10 Good

Adriana, chicag

Travelled with partner
Liked: Cleanliness, staff & service
Clean and very well maintained. Right on the beach and close to everything
Stayed 3 nights in Mar 2020

10/10 Excellent

Edmundo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Vacation!
Great location, very nice staff!
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
THIS IS A VERY NICE HOTEL, ALL WORKERS VERY HELPFUL.
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a balcony with a nice view and the room was big with a kitchen and living room. I loved it that it was in the heart of the city. The hotel has a nice pool and the beach it's just going down the hotel. The only thing I didn't like was the vendors, too annoying.
Stayed 2 nights in Jan 2020

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Place, Will Return
This a nicely located hotel right on the beach. We enjoyed the fantastic ocean view from the room. We rented a one-bedroom junior suite with two queen beds on the 4th floor. It had an AC unit in the bedroom and in the living room. The grounds are very nice and well-kept. Service and food at the restaurant were good, and the included breakfast buffet had various Mexican foods and made-to-order eggs. The wait staff was polite and attentive. Comfort: As is common in many Mexican hotels, the beds were hard and not all that comfortable for someone from the US. The beds only had a white sheet covering them. There were no blankets available inside the room. The sofa and loveseat were concrete with foam cushions and also not very comfortable. Cleanliness/Condition: The room we stayed in appeared a bit older and a little worn, but the bathroom and bedroom were clean. I appreciated the large closet and dresser. The kitchen looked a little rough but was functional. The plastic patio furniture was great to have. Unfortunately, there was bird poop on our patio that housekeeping didn't take care of during their rounds. We didn't complain though and just kept away from it and wore shoes out there. The bedroom safe was locked open on our arrival, so we didn't bother with it, and instead locked our valuables in luggage with a small padlock. English speakers: Few of the staff we encountered were bilingual, so be prepared to use your Spanish skills (or a translation app.)
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 9 nights in Dec 2019

10/10 Excellent

Joaquin, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was amazing it was clean and we felt very comfortable, the rooms are newly renovated very nice in general, the people where helpful and attentive. Will be back soon
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach is excelent no stone just sand no waves and a lots entreteiments.
Stayed 7 nights in Dec 2019

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, on the beach. The only negative was the kitchen had no silverware or plates, and it had a coffee maker but no coffee or filters.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Nereida

Business traveller, Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
This place was perfect for a last minute getaway. The rooms are full suites with kitchen, dining table and living room. One of the beds in the room smelled if smoke and had a cigarette burn in it. After the first night, the room was cleaned but sheets not changed. We had to ask cleaning staff the following day to please change the sheets out. Upon checking in you pick a breakfast time for the remainder of your stay. The complimentary breakfast is amazing. There is a large area to choose from, from different dishes from typical Mexican cuisine to American with pancakes, cereals and fruit. All the rooms have an ocean side balcony. There's a large portion with swim up bar. The beach access is why we choose this place. It's beautiful and not packed. Only warning about hanging out at the beach or any table by the beach is that vendors will approach you non-stop. Every 5 minutes and sometimes 2-3 times. It's very annoying. Even with a rope barricade at the hotel for private access they still approach.
Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Ocean view. Good breakfast included. Screens on patio doors. Some of the room fixtures like the bathroom and kitchen faucets etc. are old and need updating. Wifi is not available in the rooms - maybe on the balcony if you are lucky! Unfortunately, the town burns garbage at their dump nearby about 2 or 3 times a week and the smelly smoke will drift into the whole town.
Stayed 3 nights in Dec 2019

8/10 Good

Ann, Penticton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view, clean, central location, friendly staff
Stayed 13 nights in Nov 2019

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019