Couples treatment room(s), sauna, hot tub, steam room
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Reviews of Wellton Riverside SPA Hotel

4 out of 5
Wellton Riverside SPA Hotel
11. Novembra Krastmala, 33, Riga

Reviews

8.8

Excellent

Rating 10 - Excellent. 493 out of 1008 reviews" "
Rating 8 - Good. 391 out of 1008 reviews" "
Rating 6 - Okay. 82 out of 1008 reviews" "
Rating 4 - Poor. 25 out of 1008 reviews" "
Rating 2 - Terrible. 17 out of 1008 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The spa is amazing. Staff is great and breakfast service is unmatched.
Stayed 7 nights in May 2024

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms
Stayed 3 nights in May 2024

2/10 Terrible

RONALD

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Liana Sjakste, Front Office Manager on 23 May 2024
Dear RONALD, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.Will be looking forward to welcome you again so more improved stay!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Shane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wellton was perfect for my one night stay it Riga!
Stayed 1 night in Apr 2024
Response from Liana Sjakste, Front Office Manager on 2 May 2024
Dear Shane, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Meyuu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was great. Breakfast expediastic room was luxurious and spacious would definitely stay again.
Stayed 1 night in Apr 2024
Response from Liana Sjakste Assistant Front Office Manager on 27 Apr 2024
Dear Meyuu, Thank you for sharing your wonderful review! We're delighted to hear that you enjoyed our spa, breakfast, and luxurious rooms. We look forward to welcoming you back at Wellton Riverside SPA Hotel for another fantastic stay!

10/10 Excellent

Tsungpin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good facility and environment
Stayed 1 night in Apr 2024
Response from Liana Sjakste, Front Office Manager on 23 Apr 2024
Dear Tsungpin, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga. We are happy to know that you have enjoyed your stay with us. Will be looking forward to welcome you again! Sincerely, Liana Sjakste Front Office Manager Wellton Riverside SPA Hotel

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Quiet at night. Beds very comfortable. Staff friendly. In a fabulous location just across road from the bus stop that goes from the airport. Had a lovely morning in the spa. Do not feel they should allow children to go into the spa people go to relax and there was a child being loud and jumping into the pool and we left as it was not relaxing. Other than that no complaints!!
Stayed 3 nights in Feb 2024
Response from Nadezda Dolmatova, Front Office Manager on 16 Mar 2024
Dear Emma, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! It makes us very happy to know that you were satisfied with every aspect of your stay, because that is exactly what we are aiming for! We especially thank you for your kind words about our staff. Hearing positive feedback highly motivates us to work better. Hopefully we will see you soon back at our hotel! Kind Regards,

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very peaceful stay.
Stayed 2 nights in Mar 2024
Response from Liana Sjakste, Front Office Manager on 15 Mar 2024
Dear Walter, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Anwar

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best Hotel in Riga. I find it hard to reject .it’s on another level.my only suggestion when it comes to bedroom duvet if it’s king size , couples should be given a king size duvet instead of two single duvet not comfortable, apart from That Bravo to stuff members and the management. I will recommend your Hotel to all my friends and Family.
Stayed 3 nights in Jan 2024
Response from Liana Sjakste Front Office Manager Wellton Riversi on 3 Feb 2024
Dear Anwar, Thank you so much for taking the time to share your positive experience at our hotel. We appreciate your kind words and are thrilled to hear that you enjoyed your stay. We have noted your suggestion regarding the duvet size and will certainly take it into consideration for future improvements. Your recommendation means a lot to us, and we look forward to welcoming you, your friends, and family back in the future.Warm regards,

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Liana Sjakste Front Office Manager Wellton Riversi on 3 Feb 2024
Dear Justine, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Mélissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Nadezda Dolmatova, Assistant Front Office Manager on 21 Jan 2024
Dear Melissa, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! We are delighted to know that we have met your expectations. Thank you once again for the feedback and hopefully we will see you soon back at our hotel! Kind Regards,

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Liana Sjakste Front Office Manager Wellton Riversi on 22 Jan 2024
Dear Alex, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Niall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Nadezda Dolmatova, Assistant Front Office Manager on 21 Jan 2024
Dear Niall, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! It makes us very happy to know that you were satisfied with every aspect of your stay, because that is exactly what we are aiming for! Thank you once again for the feedback and hopefully we will see you soon back at our hotel! Kind Regards,

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, amazing location, stunning views, friendly staff, good breakfast, everything is comfortable.
Stayed 7 nights in Dec 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 11 Jan 2024
Dear Julia, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

8/10 Good

Inaliguyau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 7 Jan 2024
Dear Inaliguyau, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Bhavesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, spa and Nd gym
Stayed 5 nights in Dec 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 29 Dec 2023
Dear Bhavesh, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Nir

Stayed 6 nights in Dec 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 27 Dec 2023
Dear Nir, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

robert

Stayed 3 nights in Dec 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 7 Jan 2024
Dear Robert, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

4/10 Poor

Charlotte

Liked: Cleanliness, staff & service
Would not recommend but the area is great
Exceptionally thin walls that mean you can hear every footstep and conversation up and down the hall. The water pressure was also so bad it stopped completely mid shower. Excellent location and everyone we met was nice enough but upon mentioning the issues we faced the receptionist was just completely silent and said nothing.
Stayed 3 nights in Dec 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 12 Dec 2023
Dear Charlotte, Thank you for staying at Wellton Riverside SPA Hotel and for taking time to share your impressions with us. We sincerely apologize for the inconvenience you experienced with the thin walls and water pressure during your stay. Your comments are valuable, and we are actively working to address these issues to enhance our guests' overall experience. We are genuinely sorry for the receptionist's lack of response when you brought up your concerns. Rest assured, we will address this matter internally to ensure better communication in the future. Thank you once again for the feedback and hopefully we will see you soon back at our hotel! Kind Regards,

10/10 Excellent

declan

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel was excellent, food was very good, great location for old town, swimming pool and spa was amazing. Rooms were spacious & comfortable We had a very relaxed and enjoyable stay.
Stayed 3 nights in Dec 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 12 Dec 2023
Dear Declan, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! It makes us very happy to know that you were satisfied with our hotel's location, provided room and Spa complex, because that is exactly what we are aiming for! Thank you once again for the feedback and hopefully we will see you soon back at our hotel! Kind Regards,

8/10 Good

Rudy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 5 Dec 2023
Dear Rudy, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

6/10 Okay

Sharlotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been a 5* but…
Pros: Great location from airport transport (22 bus), right on the edge of old town, great transport links to elsewhere. Modern, clean hotel, great views across the river and large spacious rooms which were well equipped (definitely opt for a river view room if staying here). Cons: Spa - not worth paying the extra or the extra on the room, whilst it looks great, the jacuzzi and general feeling was cold, so it was hard to relax. The steam/sauna room were okay and spacious though. Breakfast - Avoid, and again don’t bother paying for it here. The “hot food” was freezing cold at different times, choices were limited, and on our second time eating we identified mould on one of the cakes. After pointing this out to a staff member, it was quickly removed, however for a hotel of this calibre it’s not acceptable and made us question the quality of the other food and how long it had been sitting there. This was disappointing as we were expecting hot, fresh food after looking at the photos but this didn’t deliver. We didn’t eat there on the last day.
Stayed 3 nights in Nov 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 1 Dec 2023
Dear Sharlotte, Thank you for taking the time to share your detailed feedback. We appreciate both your positive comments and the areas where we fell short of expectations.We're glad you enjoyed the hotel's location, views, and spacious rooms. However, we sincerely apologize for the disappointments you faced with the spa and breakfast. Your concerns have been shared with our relevant teams to address the issues and prevent such occurrences in the future.We understand the importance of delivering a high standard of service, and we're committed to making improvements based on your valuable input. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.Kind regards,

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 2 Nov 2023
Dear Russell, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern and spotless. I didn’t use any amenities other than the room and one good meal in the restaurant, but it did look like the spa offerings were nice.
Stayed 2 nights in Oct 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 1 Nov 2023
Dear Robert, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Marina Kuzminova, Assistant Hotel Director on 31 Oct 2023
Dear Guest,Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are glad to know that you have enjoyed your stay with us.We will be looking forward to welcome you again.Kind regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a great location. Bus and tram stop just across the street. Walking distance to the old town. Very nice facilities however pool access is on extra charge which it was not mentioned during the booking process eventhough pool is mentioned on the amenities list
Stayed 3 nights in Oct 2023
Response from Marina Kuzminova, Assistant Hotel Director on 31 Oct 2023
Dear Guest,Thank you for your review. We're pleased to hear that you enjoyed our hotel's location and found it convenient for exploring Riga.We appreciate your feedback, and we hope you had an overall enjoyable stay with us. Should you return to Riga, we'd love to welcome you back.Best regards,

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Pleasant stay
My boyfriend and I enjoyed our stay at this hotel. It is very well located and the room was comfortable. It was unclear at the point of booking that you had to book a specific package for daily spa access, but I guess this was my fault as I didn’t scroll down all of the available room options. Even so, 1.5 hour slots had to be booked in advance, at an additional cost of €20pp per session. The facilities at the spa were good, but the jacuzzi wasn’t that hot, which was a shame.
Stayed 4 nights in Oct 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 29 Oct 2023
Dear Guest, Thank you for staying at Wellton Riverside SPA Hotel and for taking time to share your impressions with us. We are glad to know that hotel's location and provided room suited your needs. Please be informed, that we have different type of reservations- with or without Spa access. Room price depends on reservation type and the price difference is provided that guests do not overpay in case they do not plan to use the Spa zone. Nevertheless, please, accept our sincere apologies for any inconveniences caused during your stay. We hope that we will have another chance to welcome you back soon at our hotel! Kind Regards,

10/10 Excellent

Andrew, Poole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property nice pool and sauna and good staff very welcoming and friendly
Stayed 1 night in Aug 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 29 Oct 2023
Dear Andrew, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! It makes us very happy to know that you were satisfied with every aspect of your stay, because that is exactly what we are aiming for! Thank you once again for the feedback and hopefully we will see you soon back at our hotel! Kind Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Marina Kuzminova, Assistant Hotel Director on 12 Oct 2023
Dear Guest!Thank you for choosing Wellton Riverside SPA Hotel.We are happy to know that your stay was enjoyable. We will be looking forward to welcome you again.Kind regards,

2/10 Terrible

Matthew

Stayed 1 night in Oct 2023
Response from Marina Kuzminova, Assistant Hotel Director on 13 Oct 2023
Dear MatthewThank you for choosing Wellton Riverside SPA Hotel.We do deeply regret to know that your stay did not met up your expectations. Please, accept our sincere apologies for any inconvenience caused. We do hope to get a chance to welcome you again in Wellton Hotels so we could reinstate your faith in us.Best regards,

10/10 Excellent

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and fresh looking hotel that is walkable to the city centre. I chose it for it's breakfast and it didn't disappoint, amazing! I thought the cost of the swimming pool and sauna area was quite expensive at 20 euro each however for 1.5 hours.
Stayed 3 nights in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 10 Oct 2023
Dear Matt, We would like to thank you for choosing Wellton Riverside SPA Hotel and for writing this review! We were very glad to know that you enjoyed our location in the heart of Riga. Please be informed, that we have different type of reservations- with or without Spa access. Room price depends on reservation type and the price difference is provided that guests do not overpay in case they do not plan to use the Spa zone.Hopefully, we will have a chance to welcome you again in Wellton Riverside SPA Hotel to receive another chance to have You as our guest!

10/10 Excellent

Michaella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spa facility and best buffet breakfast. Staffed 24/7. Close to old town.
Stayed 6 nights in Sep 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 4 Oct 2023
Dear Michaella, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! We are delighted to know that you were satisfied with every aspect of your stay, because that is exactly what we are aiming for! Thank you once again for your kind words and hopefully we will see you soon back at our hotel! Best Regards,

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great City Break!
Great trip to a lovely place and hotel was amazing and in a great location
Stayed 5 nights in Sep 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 4 Oct 2023
Dear Tony, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! We are thrilled to know that you had a wonderful stay. Our team members strive to create a comfortable and welcoming atmosphere for our guests, and we're glad we could exceed your expectations. We look forward to hosting you again on your next visit! Kind Regards,

6/10 Okay

Lord Russell Francis

Travelled with family
Disliked: Staff & service
Not recommended
Checking in and the people behind the counter were just not paying attention. Really not a nice experience, they need to go back to school. Asked where the car park was and directed round the corner. Got there and was asked for €40 for the night, I was told at the hotel it was €15. The car park attendant was VERY aggressive even as we got into the car park, then even more when I said we were at the hotel. If you ever stay here and have a car beware, he was not nice on many levels. My 3 passengers in the car with me were quite frightened, I just thought he was a complete D**K. Any way we walk back to the hotel and make our way up to the room, no such room. Numbers were all over the place, in the end we went back down to reception to find our fellow travellers there as well as they could not find their room either. we were eventually told we were in a different building. So we went outside to a different building and found the room, looking out the window to a brick wall. Bar staff were OK, my fellow travellers went to the spa and were charged an extra €20 each which they said was not worth it at all. I have stayed in all the other Welton hotels in Riga, this one has to be the worst. I travel to Riga regular and stay in a lot of hotels but will be giving this one a miss in future.
Stayed 1 night in Sep 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 27 Sept 2023
Dear Lord Russell Francis, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! We are glad to know that hotel's restaurant suited your needs. We are sorry to hear that your stay at our hotel did not meet your expectations regarding parking, provided room and SPA complex. Your feedback is valuable to us, and we take it seriously. Rest assured, we have addressed the issues and taken appropriate actions to prevent such occurrences in the future. Please be informed, that we have different type of reservations- with or without Spa access. Room price depends on reservation type and the price difference is provided that guests do not overpay in case they do not plan to use the Spa zone. Nevertheless, please, accept our sincere apologies for any inconveniences caused during your stay. We are always asking our dear Guests to contact reception team in case of any requests or questions - so we could be able to resolve issues during the stay. We hope that we will have another chance to welcome you back soon at our hotel! Kind Regards,

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable hotel
Stayed 2 nights in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 25 Sept 2023
Dear Christian, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

Gooran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 25 Sept 2023
Dear Gooran, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very nice hotel in a good location ,close to the old town and all attractions ,such as museums ,churches ,riverboats ,and the excellent market.All bars and restaurants are close by within easy walking distance.I would rate the breakfast as just OK.Would definitely you stay at this hotel again.
Stayed 4 nights in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 24 Sept 2023
Dear David, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,Liana SjaksteFront Office ManagerWellton Riverside SPA Hotel

6/10 Okay

Martha

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel is in a great location, the staff was very friendly and helpful on check in. The room was clean and comfortable. However, the drainage in the shower didn't work and the water didn't drain away. After only a minute or 2 the water flooded onto the bathroom floor and onto the bedroom carpet. I reported this to reception and they said a technician would come round to resolve the issue. That evening having a shower the same problem persisted. I had a very quick rinse to prevent the floors folding again The carpet in the room was still wet. All they did was to open a window. I reported it again but nothing was done. I couldn't shower and had to stay in a room with a wet carpet for 3 days. Not great!!
Stayed 3 nights in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 19 Sept 2023
Dear Martha, Thank you for sharing your feedback about your recent stay at Wellton Riverside SPA Hotel. We sincerely apologize for the issues you encountered with the shower drainage, which led to an inconvenience during your stay. This is not the experience we aim to provide to our guests.We appreciate your patience in reporting the issue to our reception team. However, it's clear that we fell short in addressing the problem promptly and effectively. We will certainly investigate this matter and take immediate corrective action to ensure it doesn't happen again. Your comfort is of utmost importance to us, and we are genuinely sorry for any discomfort you experienced during your stay. We hope you will give us another opportunity to serve you better in the future.Best regards,

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic break
Location was good. Fantastic breakfast. Value for money but the Spa, swimming pool and jacuzzi and sauna was amazing
Stayed 4 nights in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 15 Sept 2023
Dear Richard, Thank you for your feedback! We're pleased to hear that you appreciated our good location, fantastic breakfast, and the amazing spa, swimming pool, jacuzzi, and sauna facilities. We're delighted to know that you found our hotel to be great value for money. We hope to welcome you back for another wonderful stay in the future.Best regards,

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn't do enough to help you. We only had breakfast in the hotel, which was a hot and cold buffet, and never had so much choice. The Spar was amazing, and the treatments were very reasonably priced. The location of the hotel was within walking distance of the central markets snd the old town. Would definitely recommend and stsy again
Stayed 4 nights in Sep 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 16 Sept 2023
Dear Debbie, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! We are thrilled to know that you had a wonderful stay. Our team members strive to create a comfortable and welcoming atmosphere for our guests, and we're glad we could exceed your expectations. We look forward to hosting you again on your next visit! Kind Regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 16 Sept 2023
Dear Guest, Thank you for choosing to stay at Wellton Riverside SPA Hotel and for sharing about your experience with us! We are delighted to know that you were satisfied with every aspect of your stay. Customer satisfaction is outmost important to us! Thank you once again for the feedback and hopefully we will see you soon back at our hotel! Kind Regards,

8/10 Good

Nir

Stayed 4 nights in Sep 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 16 Sept 2023
Dear Nir, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! It makes us very happy to know that you were satisfied with most aspects of your stay. It would help us to know more in detail about your stay so we could improve our services and facilities. Hope to see you back soon at our hotel. Kind Regards,

8/10 Good

Nir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 29 Oct 2023
Dear Nir, Thank you for choosing Wellton Riverside SPA Hotel and for sharing about your experience with us! It would help us to know in detail about the quality of your stay to improve our services and facilities. Thank you once again and hopefully we will see you soon back at our hotel! Kind Regards,

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good, needs better restaurant menu, better bedding
Lovely place, don’t like the very narrow bedding x2, I know the concept but they are not wide enough for a good nights sleep. Late night snacks need expanding, draft on tap only have two. Breakfast is amazing
Stayed 6 nights in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 10 Sept 2023
Dear Adam, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,

10/10 Excellent

Nir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 10 Sept 2023
Dear Nir, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Stayed 1 night in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 10 Sept 2023
Dear Guest, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,

10/10 Excellent

Tsungpin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area for sightseeing.
Stayed 1 night in Sep 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 10 Sept 2023
Dear Guest, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,

10/10 Excellent

Ella

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Website said it was an 8 minute walk from the bus station. It was not. It took us more than 30 minutes because of construction and we had heavy luggage. Even if there had been no construction there was no way to make the walk in 8 minutes.
Stayed 1 night in Sep 2023
Response from Agnese Deicmane Quality specialist on 12 Sept 2023
Dear Ella, We are to hear about the inconvenience you experienced in reaching our hotel from the bus station. We apologize for any discrepancies between the website information and the actual situation. It's important for us to provide accurate and reliable information to our guests.We appreciate your feedback about the construction and the challenges of reaching the hotel with heavy luggage. We'll review the information on our website to ensure it accurately reflects the current travel conditions and the time it takes to reach our hotel from the bus station.Your input is valuable.

10/10 Excellent

Natalja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed 2 nights in the hotel. Room was very clean. Room located in the inner building and was very quiet surroundings. Location is placed at the edge of the old town, which has 2 huge advantages- the car can drop you off at the door of the hotel and it is a short walking distance to many points of interest of the Old town and many places you can dine or shop. I didn't use the breakfast or spa facilities. Overall it was a good place to stay.
Stayed 2 nights in Aug 2023
Response from Liana Sjakste Front Office Manager Wellton Riversi on 10 Sept 2023
Dear Natalja, Thank you for choosing Wellton Riverside SPA Hotel as your place to stay in Riga.We are happy to know that you have enjoyed your stay with us.Will be looking forward to welcome you again!Sincerely,

10/10 Excellent

Fiona Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in experience, allowed to check in prior to official time to drop bags. Observation deck is nice when not being used for private events. Old town is a 5 minute walk. Rooms are well appointed but fairly standard. Hotel is well decorated and we are at the restaurant twice - menu is limited but good quality. Well situated next to the central station. Only downside is the ongoing roadworks which slightly spoil the outside environment but no noise heard from the hotel. Breakfast is expensive versus eating out but good choice and plenty of seating.
Stayed 4 nights in Aug 2023
Response from Nadezda Dolmatova, Assistant Front Office Manager on 30 Aug 2023
Dear Fiona, Thank you for choosing to stay with us at Wellton Riverside SPA Hotel. We are delighted to hear that you enjoyed your experience with us. Our team takes great pride in delivering exceptional service and ensuring a memorable stay for our guests. We appreciate your kind words and look forward to welcoming you back soon! Kind Regards,