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Reviews of Relais Le Chevalier

4 out of 5
Relais Le Chevalier
Kalku street 20, Riga

Reviews

9.4

Exceptional

Rating 10 - Excellent. 318 out of 423 reviews" "
Rating 8 - Good. 86 out of 423 reviews" "
Rating 6 - Okay. 13 out of 423 reviews" "
Rating 4 - Poor. 4 out of 423 reviews" "
Rating 2 - Terrible. 2 out of 423 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, room nice w robe, ammenities ok, good hit breakfast. One manager woman very helpful, two less so
Stayed 1 night in May 2024
Response from Dmitry on 22 May 2024
Dear Caroline,Thank you for your feedback!We’re glad you enjoyed our fantastic location, nice room with a robe, and good hot breakfast. We appreciate your comments about the helpful manager and will address the need for consistency in service with our team.We hope to welcome you back soon!Best regards, DmitryHotel Manager

8/10 Good

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great staff. Walkable and perfect location.
Stayed 3 nights in May 2024
Response from Dmitry on 22 May 2024
Thank you for your feedback!We’re glad you enjoyed our fantastic staff and nice property. We hope to welcome you back soon!Best regards, DmitryHotel Manager

10/10 Excellent

Patience

Liked: Amenities, property conditions & facilities
Excellent location and property
Stayed 2 nights in May 2024
Response from Dmitry on 15 May 2024
Dear Patience!Thank you very much for your kind review and valuable feedback.

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a brilliant location near the centre. Lots of bars & restaurants within walking distance. Hotel was spotlessly clean. Would definitely stay here again if i returned to Riga.
Stayed 3 nights in Jan 2024

8/10 Good

Peter

Stayed 3 nights in Dec 2023

10/10 Excellent

ILYA, AURORA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was awesome, especially Irina
Stayed 3 nights in Nov 2023

8/10 Good

Ove

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vi havde problemer med at indløse de drinks, der var med opholdet - det lykkedes ikke. Der var ikke varmt vand i bruseren - kalket til. Dette blev meddelt i receptionen. Beliggenhed helt fantastisk
Stayed 3 nights in Nov 2023

10/10 Excellent

John

Stayed 2 nights in Nov 2023

6/10 Okay

Martin

Stayed 2 nights in Nov 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed the character of the hotel. It was lovely and convenient. Our room was very warm and we were unable to reduce the temperature. We spoke with the front desk and he was going to look at the thermostat. It didn’t help. I think there was something wrong with our unit.
Stayed 2 nights in Oct 2023

10/10 Excellent

Emeric

Stayed 3 nights in Oct 2023

8/10 Good

Henrik Vinther

Stayed 2 nights in Oct 2023

10/10 Excellent

Carolyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Dmitry on 27 Oct 2023
Dear Carolyne,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 Excellent

Hanne Merethe

Stayed 2 nights in Oct 2023
Response from Dmitry on 27 Oct 2023
Dear Hanne Merethe,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 Excellent

Matthew

Stayed 3 nights in Sep 2023
Response from Dmitry on 27 Oct 2023
Dear Matthew,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 3 nights in Sep 2023
Response from Dmitry on 27 Oct 2023
Dear Michael,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly receptionist and good service throughout.
Stayed 3 nights in Sep 2023
Response from Dmitry on 27 Oct 2023
Dear Terry,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Relais is a delightful hotel, ideally located in the Old Town with access to all the sites Riga Old Town has to offer. The atrium is wonderful with all the mirrors and glass and a great sight from the glass lift. Our street facing room was quiet, spacious and comfortable. We enjoyed siting on the wide windowsill and watching life in the square. The room had all the amenities we needed. The designer cups, glasses, soap holders etc were a nice touch and sets of the quality of the hotel. We had included the breakfast package and this was definitely a good addition. The breakfast was very good, lots of choice and the omelettes were spot on. The staff in every part of the hotel were especially friendly and helpful. Highly recommend this hotel if you are looking to explore the Old Town.
Stayed 3 nights in Sep 2023
Response from Dmitry on 27 Oct 2023
Dear Austin,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

8/10 Good

Nella

Stayed 1 night in Sep 2023
Response from Dmitry on 27 Oct 2023
Dear Nella,Thank you for taking the time to share your feedback about your recent stay at LeChevalier. We genuinely appreciate your comments, as they help us continuously improve our services.Sincerely yours, DmitryGeneral Manager

4/10 Poor

Conor

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Can’t beat the location, but the air conditioning didn’t work, the condition of the room was rough, and upon checkout they had a surprise local tax charge and were unable to accept card payment.
Stayed 2 nights in Aug 2023

8/10 Good

Przemyslaw

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in an 18th century building on one of the main squares of the old town. The hotel and its surroundings are very picturesque. Our suite had a panoramic view of the old town (although most rooms are arranged around an interior atrium). The staff were consistently helpful in arranging airport transfers and restaurant reservations, all of which went perfectly. The food in the breakfast room was of very high quality (it is not possible to get a better omelet).
Stayed 3 nights in Mar 2023
Response from Klinta Eglite on 27 Apr 2023
Dear Mr. Richard, I would like to thank you for taking time to leave such a pleasant comment. We are glad that You appreciate our hotel and it's surroundings as well and enjoyed our breakfast!It is always important for us to find out how we performed as well as it helps our travellers to better understand the property and find the right fit. We hope to have an opportunity once again to share Le Chevalier experience with you or your family and friends. Kind regards,Klinta Eglite, Administration.

10/10 Excellent

Jahan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best location - would come back to Riga just to stay here again. Lovely hotel inside, one of a kind! Loved how my room looked out onto the main square. Warm room even in the cold winter!
Stayed 2 nights in Mar 2023
Response from Irina on 8 Mar 2023
Thanks for the awesome review about our hotel, dear Jahan Kotowski!It makes our day hearing about how much our customers love to relax beautifully and with pleasure and the great service they’ve received from our team.We hope to see you in our Relais le Chevalier again when you next need a place for wonderful stay.Sincerely yours,Irina BeļinskaAdministrator

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location
Beautiful hotel with friendly, helpful staff. Very good location in the heart of the old town only a couple of hundred meters from the Freedom Monument. We would definitely choose this hotel for our next stay in Riga !
Stayed 3 nights in Jan 2023
Response from Irina on 30 Jan 2023
Dear David Hutchinson,We’re so happy to hear you had a great experience at Relais le Chevalier. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon.Sincerely,The whole team at Relais le Chevalier

6/10 Okay

Justin Sean

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel except for room being unbearable due to temperature of 29c No windows to open & when we asked to be moved to another room they said they were full but this was only the case on 1 night of our stay. They said the temperature was pre set for the whole hotel & couldn’t be changed. We asked for a fan on two occasions but it never appeared. Whe I asked about a room upgrade as I am entitled if available as a gold member they said that they new nothing about this system with Expedia. Shame because otherwise it is a lovely hotel.
Response from Dmitry on 16 Jan 2023
Dear Justin, thank you for all your kind words about our hotel and please allow me this opportunity to apologize for the inconveniences you experienced during your stay. Your willingness to share your thoughts is appreciated.Relais Le Chevalier is committed to providing our guests with the highest quality services and facilities, and we sincerely regret we fell short of our goal in this instance. Your comments are essential to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.Unfortunately, we were fully booked the day you stayed with us and had issues with the HVAC system that were solved on the first working day of this year. Indeed all fans were occupied as normally we do not need all of them. So again accept my deepest apologies that we did not meet your expectations! It would be a pleasure to host you again and to show that the service you received is not our standard, and we will be happy to provide a special price for your stay, to have this please contact us directly by addressing the email to me. Thank you again and I hope to see you back soon! Best regards,Dmitry Hotel Manager

10/10 Excellent

Mirjam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous and clean
Absolutely beautiful hotel with cleanliness even up to my personal level. Very comfortable bed, excellent service. I would really like to have breakfast earlier - starting from 7.
Stayed 1 night in Nov 2022
Response from Dmitrij on 16 Dec 2022
Dear Mirjam,Thank you so much for this 10-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.Sincerely yours, DmitryHotel Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay Hotel
Wonderful hotel in the perfect spot in the Old City. Easy access to everything. Well appointed room, excellent breakfast (buffet and a la carte), very comfortable bed.
Stayed 2 nights in Oct 2022
Response from Dmitrij on 16 Dec 2022
Dear Daniel,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.Sincerely yours, DmitryHotel Manager

10/10 Excellent

Denise R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful, property is beautiful. Ideal location, so bring your earplugs if youre sensitive to the sounds of nightlife. Had the best room available. Walkable to everything - would love to return.
Stayed 3 nights in Oct 2022

8/10 Good

Eugene, Moscow

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean. Very good breakfast. In fact, we were offered a free beverage, but it was late and we refused.
Stayed 1 night in Oct 2022

10/10 Excellent

Maksim, Green Cove Springs

Stayed 2 nights in Sep 2022

10/10 Excellent

Gary

Liked: Staff & service, amenities, property conditions & facilities
Second time staying here and will definitely continue to stay. Great hotel in a superb location with the most wonderful breakfast
Stayed 1 night in Aug 2022
Response from Dmitrij on 8 Sept 2022
Dear Gary!Thanks so much for sharing your experience with us. We hope to see you again soon.Best regards, DmitryHotel Manager

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and clean
Perfect
Stayed 4 nights in Jul 2022
Response from Dmitrij on 22 Jul 2022
Dear James, We are happy that you stayed with us and do hope to see you in future! Sincerely yours, Dmitry Hotel Manager

10/10 Excellent

Aleksejs

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, exact in old town centre
Stayed 1 night in Jul 2022
Response from Dmitrij on 15 Jul 2022
Dear Aleksejs! Thank you for your kind review! We appreciate that you have valued our effort! Looking forward to your next stay with us! Sincerely yours, Dmitry Hotel Manager

8/10 Good

Nadia, Needham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Brittani

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, absolutely amazing experience!!
Stayed 7 nights in Jun 2022
Response from Dmitrij on 15 Jun 2022
Dear Brittani! Thank you for your kind review! We are looking forward to your next stay with us! Best regards, Dmitry Hotel Manager

10/10 Excellent

Elena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Relais Chevalier team on 15 Oct 2021
Dear Elena, many thanks for choosing our hotel and for posting review! We are glad that we reached your expectations! Come back soon!

10/10 Excellent

Kateryna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Beautiful hotel in and out. Very nice room even though we didn’t have window for 1 night stay wasn’t an issue. Very nice bed and shower room. Excellent service from reception and special thank you to Arthur, who made great recommendations of where to eat and how to get places.
Stayed 1 night in Oct 2021
Response from Julija Zagunova, Managing director on 12 Oct 2021
Dear Kateryna, We would like to thank you for choosing our hotel and for taking the time to share your experience with other travelers! It is so nice to hear that we met your expectations. We shall definitely pass your kind words to Arthur! It was a true pleasure hosting you, please come back soon!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was excellent!
Stayed 4 nights in Sep 2021
Response from Julija, Managing Director on 4 Oct 2021
Dear Jacqueline, We are so pleased to know that we have reached your expectations and you enjoyed your stay! Come back soon!

10/10 Excellent

Anne-Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beauriful boutique hotel in old town Riga. Great for walking to bars and restaurants. The rooms are spacious, clean, and very charming. We were disappointed that the bar was closed and that we were unable to get breakfast in the hotel, but we understand this is due to Covid. Lastly, the staff is outstanding and helpful. Shoutout to Alina and Dimitri for all of their help.
Stayed 3 nights in Sep 2021
Response from Dmitrij on 14 Sept 2021
Dear Anne-Marie! We appreciate you warm review! Hope you are enjoyed your stay with us despite some covid19 restrictions. Thank you for understanding. Thank you for value my and Alina`s effort. We try to do our best! Hope to see you again! Best regards, Dmitry Hotel Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Peter

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2021
Response from Dmitrij on 19 Sept 2021
Dear Peter! Thank you for your review! Hope to see you again! Best regards, Dmitry Hotel Manager

8/10 Good

Robert

Travelled with partner
There was no included breakfast as advertised. This should have been made clearer!
Stayed 1 night in Aug 2021
Response from Dmitrij on 19 Sept 2021
Dear Robert! Thank you for your valuable review! We apologies, that information about breakfast was not updated, we will do our best to make a clear picture. Best regards, Dmitry Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent location right in the smack middle of the Old Town
Stayed 6 nights in Jul 2021
Response from Dmitrij on 10 Aug 2021
Dear Guest! We appreciate your review! Hope to see you again! Best regards, Dmitrij Hotel Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Stayed 1 night in Jul 2021
Response from Dmitrij on 26 Jul 2021
Dear Sarah! Thank you for you review! We are glad to see you again in our hotel! Best regards, Dmitrij Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay.
Perfect stay for seeing Riga Central. Hosting was amazing and very accommodating in all aspects. Our room overlooked the central square. Double glazing made it better for noise on the square at night which was expected, but accepted for the great view.
Stayed 3 nights in Aug 2020

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Klinta Eglite on 8 May 2023
Dear Ruth,Thank you for leaving us 10 out of 10 rating.It's very much appreciated!Best regards,Klinta Eglīte,Administration.

10/10 Excellent

Max, Charlotte, NC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sparkling clean small hotel right in the center of the city. Hard to choose a better location. Very friendly and helpful staff -- we were leaving before scheduled breakfast time, so they arranged for one of the cooks to come in earlier to accommodate us! Thank you! Will certainly stay there again
Stayed 2 nights in Feb 2020
Response from Evgeniy on 26 Mar 2020
Dear Max, Thank you very much for your reply and visiting our hotel. It was our pleasure hosting you with us and we hope to welcome you in a near future at Le Chevalier. Sincerely yours, Evgeniy General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Great location, beautiful rooms and amazing breakfast & service
Stayed 2 nights in Feb 2020
Response from Evgeniy on 24 Feb 2020
Dear Sir or Madam, i would like to thank you very much for staying with us and your positive comments. We are delighted to find out that you had a great time and enjoyed Le Chevalier experience. Hope you will keep great memories about Riga and Le Chevalier. Our team is always there, to organize you and your family and friends a trip to Riga. Sincerely yours, Evgeniy General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique. Excellent location. Friendly and professional staff
Stayed 3 nights in Feb 2020
Response from Evgeniy on 24 Feb 2020
Dear Sir or Madam I would like to thank you very much for staying with us and your positive comment. I will definitely share your praise to our team. It is always very important for us to understand how we did and find out, what should be corrected. We will be happy to host you and your family and friends back at Le Chevalier. Sincerely yours, Evgeniy General Manager