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Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
I had a medical emergency, the hotel staff was quick to get medical assistance.I had a diabetic problem.I am sure the manager save my life.If I had not been and found on floor I would had been in very bad trouble. Thank you for the alertness of management.
Isiah
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Mar 2024
Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon. Guest satisfaction is very important to us. Thanks again for taking the time to let us know about your stay! Glad you are Feeling better
6/10 Okay
Cynthia
Travelled with family
5 Mar 2024
Liked: Staff & service
It is time to remodel. Funiture is old and breakimg down.
Cynthia
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. I have made Our management Team aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that you will come back and visit us here at The Four Points .Renovation is on the way.
10/10 Excellent
Elizabeth
Travelled with partner
29 Feb 2024
Easy check in and clean and convenient to dinner options
Elizabeth
Stayed 1 night in Feb 2024
Response from Hotel Manager on 29 Feb 2024
Thanks so much! Guests like you are the best advertising for our hotel. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
Front desk was excellent, very accommodating and friendly.
Ali
Stayed 2 nights in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
It's a convenient location to many areas. You could benefit by changing the parking, maybe a deck. Overall it was quiet, EXCEPT for one guest room slamming the door several times after midnight.
CONNIE
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. Sorry about door slamming.
James was the best ❤️😊 phenomenal customer service at restaurant 😊
Denise
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and ouremployees. It is so nice when they are recognized for their awesome guest service! We hopethat you will return to see us soon. We do appreciate your business. James is a amazing !!Thanks
Property didn’t have a real restaurant as advertised that was open. The airport shuttle did not run 24/7 as advertised but they did come through and get a driver to make a 5 AM run which apparently we were all expecting when we made our reservations.
STEPHEN ARTHUR
Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Feb 2024
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apologythat your stay did not meet your expectations. I have made Our management Team aware of the issuesmentioned above and will work diligently to ensure it does not happen again. Again we do apologize.
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to knowthat you enjoyed your visit. Your happiness and comfort is always our number one priority. It was anabsolute pleasure having you here and we look forward to seeing you soon.
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and ouremployees. It is so nice when they are recognized for their awesome guest service! We hopethat you will return to see us soon. We do appreciate your business.
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.
10/10 Excellent
Omari
5 Feb 2024
Omari
Stayed 1 night in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.
10/10 Excellent
Wayne
31 Jan 2024
Wayne
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
10/10 Excellent
Nicholas
23 Jan 2024
Nicholas
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 22 Mar 2024
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
6/10 Okay
Diana
18 Dec 2023
Diana
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Feb 2024
We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.
4/10 Poor
Agatha
14 Dec 2023
Agatha
Stayed 1 night in Dec 2023
Response from Hotel Manager on 7 Feb 2024
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations.
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
This was such a nice property and is conveniently located near the airport and downtown. The shuttle was a great amenity and the staff was so friendly. The area is quiet and has multiple dining and shopping options nearby. I'd definitely stay here again if I'm ever back in Richmond!
Anastasia
Stayed 2 nights in Nov 2023
Response from Hotel Manager on 13 Feb 2024
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
The Hotel was quiet and very comfortable, next time we are in the area we will staythere again
Ron
Stayed 3 nights in Oct 2023
Response from Hotel Manager on 13 Feb 2024
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.
Stayed for one night , staff were kind and helpful . Hotel located in a great spot for restaurants and shopping , parking was close and free! Very big, hotel, very clean , rooms were so nice and spacious . Would stay again!
Jennifer
Stayed 1 night in Oct 2023
Response from Hotel Manager on 13 Feb 2024
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.
The staff was amazing. Rooms were clean. Super convenient location near airport shopping and food.
Karen
Stayed 1 night in Oct 2023
Response from Hotel Manager on 13 Feb 2024
Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon. Guest satisfaction is very important to us. Thanks again for taking the time to let us know about your stay!
Worst hotel stay I have ever had. I travel for work. I would recommend to not go here. I woke up in the middle of the night to use the restroom and stepped into water on the restroom floor. When I went back to bed I seen small roaches on top of my food on the computer desk. I took photos and called the front desk. They were not helpful and seemed to know this had happened before.
Johnny
Response from Hotel Manager on 15 Feb 2024
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations. I have made Our management Team aware of the issues mentioned above and will work diligently to ensure it does not happen again. Again we do apologize and hope that you will come back and visit us here at The Four Points.
Excellent stay. My go-to when flying out of RICHMOND.
Carole
Stayed 1 night in Oct 2023
Response from Hotel Manager on 15 Feb 2024
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
10/10 Excellent
Jackson
22 Sept 2023
Jackson
Stayed 1 night in Sep 2023
Response from Hotel Manager on 13 Feb 2024
thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon
I enjoyed my stay for work. It was very quiet and relaxing. I will definitely be coming back
Ashley
Stayed 1 night in Sep 2023
Response from Hotel Manager on 15 Feb 2024
Wow!!! We would first like to thank you for taking the time to tell us about visit. We are ecstatic to know that you enjoyed your visit. Your happiness and comfort is always our number one priority. It was an absolute pleasure having you here and we look forward to seeing you soon.
Staff was courteous and attentive. The entrance was very clean and had a relaxation atmostphere. The rooms were clean and the beds were comfortable. I was not ablt to go to the pool but I did walk to the pool and saw how clean and kept up it was. Also I had to leave at 0500 am so I did not get the breakfast but I did get a wonderful shuttle driver who took us to the airport in plenty of time to catch our airplane. He was wonderful and very helpful. This was the best place to stay in Virginia. I would definitely come back and stay here or other Sharatons.
Lucy
Stayed 1 night in Sep 2023
Response from Hotel Manager on 12 Feb 2024
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.
We would first like to thank you for taking the time to tell us about your visit. It is our sincere apology that your stay did not meet your expectations.
Wow! Thanks so much for this wonderful review. We are very proud of our hotel and our employees. It is so nice when they are recognized for their awesome guest service! We hope that you will return to see us soon. We do appreciate your business.
Thanks so much! Guests like you are the best advertising for our hotel and our wonderful employees! We love to share reviews with all of our employees. We appreciate that you took the time to complete this review. We look forward to seeing you again soon!
Great staff. They are friendly and accommodating. Food in the restaurant is so good. Love to stay here. It is so clean!
Steven
Stayed 1 night in Aug 2023
Response from Hotel Manager on 23 Feb 2024
Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon.Guest satisfaction is very important to us. Thanks again for taking the time to let us know about yourstay!
•Thanks so much for your kind words about our hotel and staff. We hope that you will visit us again soon. Guest satisfaction is very important to us. Thanks again for taking the time to let us know about your stay!