Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews of Microtel Inn & Suites by Wyndham Richmond Airport

2 out of 5

Reviews

4.6
Rating 10 - Excellent. 143 out of 1224 reviews" "
Rating 8 - Good. 157 out of 1224 reviews" "
Rating 6 - Okay. 175 out of 1224 reviews" "
Rating 4 - Poor. 182 out of 1224 reviews" "
Rating 2 - Terrible. 567 out of 1224 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

4.4/10

Amenities

4.4/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Cordell

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Poor care from most of the staff. Have to continuously ask for linen and towels. This has been a continuous problem since I have been here. Sad!!!
Stayed 4 nights in May 2024

2/10 Terrible

Carrie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 26 May 2024
Hello Carrie,We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to contact us directly to share more details about your stay so we can address any concerns you may have had. We value your feedback and would appreciate the opportunity to improve.

6/10 Okay

Melissa

Travelled with partner
Disliked: Amenities, property conditions & facilities
Very average hotel. Do not expect much from here.
Stayed 1 night in May 2024
Response from Manager on 25 May 2024
Hello Melissa,We appreciate your feedback and regret to hear that your experience fell short of expectations. Your comments have been duly noted for our continuous improvement efforts. Thank you for staying with us and we hope to welcome you back in the future.

2/10 Terrible

Enrique

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay Away
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Enrique, We appreciate your feedback and regret to hear that your experience did not meet expectations. We value all comments as they help us improve our services for future guests. Feel free to reach out to our management team with any additional details from your stay. Thank you for sharing your thoughts with us.

2/10 Terrible

Charity

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were stains on the carpet and sofa, cigarette burns in the comforter, blood stains on the sheets. The elevator was broken. There was some sort of bug in the bed (I won’t say bed bugs but it looked like it) I honestly didn’t stay long enough to further, these things Were noticed within the first minute of entering the room. Then when we refused to stay there and asked for a refund, we were denied a full refund.
Stayed 3 nights in May 2024
Response from Manager on 22 May 2024
Hello Charity, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Brandon

Not bad for the price.
Stayed 1 night in May 2024
Response from Manager on 21 May 2024
Hello Brandon, We are glad to hear that you found value in our rates. Your feedback is appreciated as we strive to provide an enjoyable stay for all our guests. Should you have any further comments or suggestions, please feel free to share them with us. Thank you for choosing our hotel for your stay.

2/10 Terrible

GYORGY

Disliked: Cleanliness, staff & service, property conditions & facilities
We stay a night but a hotel as a package so no idea how’s the hotel looks inside! The room stinks very very dirty sheets dirty They said has breakfast but not even a coffee in the morning ! We are ended up to go to the airport early seat there instead of this place m! Never again
Stayed 2 nights in May 2024
Response from Manager on 21 May 2024
Hello GYORGY, We apologize for any inconvenience during your stay. We recommend reaching out to our management team directly to address your concerns and improve your experience. Your feedback is valuable to us for future enhancements.

2/10 Terrible

OSAMUYIMEN T

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 2 nights in May 2024
Response from Manager on 18 May 2024
Hello OSAMUYIMEN T,We're disappointed to hear about your experience. Your feedback is valuable as we strive to improve our services. Thank you for bringing this to our attention.

2/10 Terrible

JRascha

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirtiest hotel I seen in my life. Towels were filthy like someone drove on them. The sheets had stains on them like they haven’t been washed since opening. No remote in the room. Refrigerator was dirty. No elevator. Just overall BAD experience
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Hello JRascha,We are disappointed to hear about your recent experience and apologize for any inconveniences you encountered. We take cleanliness very seriously and will address this with our housekeeping team. Your feedback is valuable for us to improve our services for future guests.

2/10 Terrible

Stuart

Disliked: Staff & service, amenities, property conditions & facilities
Waste my time
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Stuart, We are sorry to hear that your expectations were not fully met during your stay. Your feedback is valuable to us as we continuously strive to improve our services. Should you wish to discuss your experience further, please do not hesitate to reach out to our management team. Thank you for choosing to stay with us.

8/10 Good

TALIBAH

Liked: Staff & service
The carpet needs to ve changed. It made me cringe it looked dirty and old.
Stayed 1 night in May 2024
Response from Manager on 15 May 2024
Hello TALIBAH, Thank you for sharing your feedback with us. We appreciate your comments and will ensure they are passed on to the relevant teams for their review and consideration. Your input is valuable in helping us improve our overall guest experience.

10/10 Excellent

Jolynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet.
Stayed 1 night in Jan 2024
Response from Manager on 14 May 2024
Hello Jolynn,We are pleased to hear that you found our hotel to be quiet during your stay. Your comfort and relaxation are our top priorities. Should you have any other feedback or require assistance in the future, please do not hesitate to reach out to us.

2/10 Terrible

Rikki

Stayed 2 nights in Apr 2024
Response from Manager on 17 May 2024
Hello Rikki, We're sorry to hear that your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your visit. We value all feedback and would like the opportunity to address any issues you experienced.

4/10 Poor

Elizabeth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were socks and candy on the floor. Everything was grimey..carpet had lots of stains and stuff kind of glued in....the building is not new so some of that could be natural aging...coffee not ready and came slowly. I never did get a full cup...no hot water... It was fairly quiet though.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Elizabeth, We appreciate your detailed feedback and apologize for the inconvenience you experienced during your stay. We always strive to maintain the highest standards of cleanliness and comfort for our guests. We will address these concerns with our housekeeping and maintenance teams to ensure a better experience for future guests. Thank you for mentioning the quiet atmosphere, we're glad you found that aspect enjoyable.

4/10 Poor

Ebone

Liked: Cleanliness
Disliked: Property conditions & facilities
Smoking or non smoking it doesn’t excuse the filthy towels and rags they have in this facility to clean yourself with the room smells of cat urine in the carpet one of the beds didn’t fit the box it should not have to look or smell bad and it was not at all quiet
Stayed 2 nights in May 2024
Response from Manager on 13 May 2024
Hello Ebone, We are sorry to hear about your experience. We take our guests' feedback seriously and will address these concerns with our housekeeping and maintenance teams. Our goal is to ensure all guests have a pleasant stay with us.

2/10 Terrible

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel ever!!!! Arrived for our daughter’s college graduation, being unfamiliar with the area and could not keep our belongings in the room from fear of roaches and unsanitary conditions. The property seems to be somewhat of a shelter. There’s multiple people loitering around the property at all hours smoking and drinking and a lot of unsavory comings and goings. As you look up at the windows there’s food/cereal boxes and beer bottles clearly visible from the outside. It is noisy and feels very unsafe. It is a shame that Expedia has this property listed as an option on this site. Corporate will be contacted regarding the false advertising of pictures and such.
Response from Manager on 11 May 2024
Hello Michael,We regret to hear about your experience and thank you for bringing this to our attention. We take all feedback seriously and will address your concerns with the management team and work towards improvements. We recommend reaching out to the hotel management directly for any further assistance or clarification on the property's amenities.

2/10 Terrible

alex

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello alex,We apologize for any inconvenience caused during your stay with us. Your feedback is valuable to us and will be shared with our team for improvement. If you have any further comments or concerns, please don't hesitate to reach out to our management team directly.

2/10 Terrible

Vincent O

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside is not well maintained. Poor room cleanliness. The elevator was not working and as a elderly person I had to struggle to take my bags to the second floor. In its current condition, this hotel should not be listed.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Vincent O,We are truly sorry to hear about your experience. Guest feedback is valuable for our continuous improvement. We appreciate you bringing these matters to our attention for further investigation by our team. Please feel free to reach out to our management for any additional concerns you may have regarding your stay.

8/10 Good

BENJAMIN

Disliked: Staff & service, property conditions & facilities
The location
Stayed 5 nights in Apr 2024
Response from Manager on 7 May 2024
Hello BENJAMIN,We appreciate your feedback on the location of our hotel. The convenience of our setting is a point of pride for us, and we regret if it did not meet your expectations. Our team continually works to provide a comfortable stay for all of our guests. We hope you will consider staying with us again in the future.

10/10 Excellent

Demonte

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manager on 8 May 2024
Hello Demonte,We are stoked to hear you had a fantastic stay with us! If you have any additional feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

2/10 Terrible

Sayed

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely dirty and noisy. The walls are paper thin and you can even hear next door guests breathing. I was staying for one night and could not sleep and I checked out at 3:00 am and slept in my car
Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Sayed,We apologize for the inconvenience you experienced during your stay. We take all feedback seriously and will address your concerns with our team to improve our guests' experience. Your comfort and satisfaction are important to us, and we regret falling short this time.

2/10 Terrible

NADIA

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The absolute worst place I’ve ever stayed in.
Stayed 2 nights in May 2024
Response from Manager on 6 May 2024
Hello NADIA,We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is important to us as we continuously strive to improve our services. Thank you for bringing this to our attention.

2/10 Terrible

James

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Very noisy with dogs over toppers moving around all night day and night an elevator not working supposed to been on the third floor never want that stay again
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello James, We appreciate you sharing your experience with us. Our team is committed to addressing concerns to enhance guest satisfaction. If you have any further feedback, please reach out to our management team.

4/10 Poor

Bridget

Travelled with pets
Disliked: Amenities
The room looked and smell clean but I saw bedbugs. Yikes!
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Bridget, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Mariam

Stayed 2 nights in Apr 2024
Response from Manager on 22 May 2024
Hello Mariam, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

2/10 Terrible

Veronica

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
they have bed bugs
Stayed 4 nights in Apr 2024
Response from Manager on 30 Apr 2024
Hello Veronica, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 2 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Brandon,We are delighted to hear that you had a positive experience with our customer service. It is always our aim to provide exceptional service to all our guests. Your feedback is greatly appreciated and we hope to welcome you back in the future.

4/10 Poor

casie

Stayed 1 night in Apr 2024
Response from Manager on 17 May 2024
Hello casie, We regret to hear that your stay did not meet your expectations. Please do not hesitate to reach out to us with any detailed feedback you may have so we can address any issues accordingly.

2/10 Terrible

Belinda

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was run down, carpet slick with dirt, unsanitary bathroom, dirty tub with dingy grey towels with no texture that were suppose to be white. Broken tv and no phone service in the room. I had to go downstairs and make my complaint and nothing was done to move me or fix the situation. WARNING, do not stay at this property. It is run down and the service and establishment reeks of an extended stay Motel 6. Highly disappointed! I will not be returning! Wyndham should be embarrassed to have their name on this place. Unreal! I wouldn’t even give it 1 star, but the system doesn’t allow that to submit your review.
Stayed 2 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Belinda,We regret that your recent stay did not meet your expectations. We value your feedback and will share it with the appropriate teams for review. Thank you for bringing this to our attention.

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
It was a interesting location. The location was easy to find. Close to the interstate. The employees were friendly. Very accessible. The peace and quiet was very comfortable and relaxing.
Stayed 2 nights in Apr 2024
Response from Manager on 19 Apr 2024
Hello Erica,We are delighted to hear that you found our location easy to find and our staff friendly. We strive to provide a peaceful and relaxing atmosphere for all our guests to enjoy. If you have any more feedback you'd like to share, please do not hesitate to reach out to us.

6/10 Okay

amit kumar

Liked: Cleanliness
Disliked: Staff & service
Very close to runway you can hear noise plane landing and leaving .
Stayed 1 night in Apr 2024
Response from Manager on 18 Apr 2024
Hello amit kumar, Thank you for sharing your feedback with us. Our proximity to the airport allows for convenient travel access for many guests. We recommend contacting the hotel directly prior to your next stay to discuss room options that may better accommodate your preferences.

10/10 Excellent

William

Stayed 3 nights in Apr 2024
Response from Manager on 7 May 2024
Hello William,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back again soon for another exceptional stay.

8/10 Good

John

Stayed 3 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello John, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

Laura Iveth

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was dirty
Stayed 1 night in Mar 2024
Response from Manager on 14 Apr 2024
Hello Laura Iveth,We regret to hear about your experience and appreciate your feedback on the cleanliness. We encourage guests to reach out to our management team directly with any concerns they may have regarding their stay. Your feedback helps us continue to improve our services for all of our guests.

6/10 Okay

Tyler

Business traveller
Disliked: Property conditions & facilities
The room had a used wet towel still hanging up when I got there the room was very cold and construction workers were there drunk everywhere
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Tyler,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. We take cleanliness and guest comfort seriously and will address your concerns with our housekeeping and security teams. Your comments will help us improve our services for future guests.

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello William,We are stoked to hear that you had a fantastic stay at our hotel! We appreciate your kind words and hope to welcome you back soon for another excellent experience.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the rest.Room very clean
Stayed 1 night in Apr 2024
Response from Manager on 10 Apr 2024
Hello Annette,We appreciate your feedback on the cleanliness of our rooms and are delighted to hear you had a pleasant stay. Your comfort is our top priority, and we hope you visit us again soon for another enjoyable experience.

6/10 Okay

Cameron

Liked: Staff & service
Was fine for an overnight on a road trip.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Cameron,We're glad to hear that your stay met your needs for a quick stopover. If you have any more feedback to share, please feel free to get in touch with our management team directly. We appreciate your review.

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities
When we arrived, there was only two very flat pillows on the bed, for two occupants. One of them had blood and urine stains on it, when asking for another one the front desk person says, sorry we have no more. At that point, I asked to check out and get a refund, and somehow he found me a pillow.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Michael, We apologize for any inconvenience caused during your stay and thank you for bringing this to our attention. We encourage guests to contact management directly for any concerns to ensure a swift resolution. Your feedback is important to us as we continuously strive to improve our services.

8/10 Good

Jessie

Travelled with family, Travelled with partner
Overall fine for the price. Weird smells walking down hallway lol
Stayed 2 nights in Mar 2024
Response from Manager on 7 Apr 2024
Hello Jessie,We appreciate your feedback and are glad to hear you found value in your stay. Rest assured, we will address the issue of the smell to ensure a more pleasant experience for future guests. Thank you for bringing this to our attention.

6/10 Okay

Ellen

Travelled with family
The room reeks of smoke.
Stayed 1 night in Apr 2024
Response from Manager on 4 Apr 2024
Hello Ellen, We apologize for any inconvenience caused by the smoke smell in your room. We highly value our guests' comfort and feedback for future improvements. Management appreciates your comments and will address this matter accordingly.

2/10 Terrible

David

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello David,We are sorry to hear that your experience did not meet expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues you encountered.

2/10 Terrible

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Heather, We're sorry to hear your experience didn't meet expectations. Please feel free to reach out to us directly with any feedback you'd like to share so we can address any concerns.

4/10 Poor

Kimberly, MARIETTA

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place needs a good bath. Other Microtels have been bare bones, but clean. I thought I could trust that to be their MO for Wyndham, but I suppose not. I will think twice before staying in another.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Kimberly,Thank you for sharing your feedback with us. We appreciate your comments and will ensure they are passed along to the relevant teams for further review. We strive to meet and exceed our guests' expectations and regret hearing that we may have fallen short in your case. Your input is valuable to us as we continue to improve our services for all future guests.

2/10 Terrible

latricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is friendly with people with mental disabilities.
Stayed 1 night in Jan 2024
Response from Manager on 27 Mar 2024
Hello latricia, We strive to provide a welcoming environment for all our guests. Your feedback is appreciated. Thank you for choosing our hotel for your stay.

4/10 Poor

Terrence

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Terrence, We regret to hear your stay did not meet your expectations. We encourage you to reach out to us directly with any concerns you may have had during your visit. We strive to provide exceptional experiences for all our guests and would appreciate the opportunity to address any issues you encountered.

2/10 Terrible

Jessica Elana, Lake Charles

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When I arrived, there were people hanging out in the parking lot, drinking and smoking, even though there was a no smoking sign posted OUTSIDE. The room was terrible! The smell alone caused me to check out but it was tiny, the phone didn’t have a cord, there was no iron, and the TV looked like it was from 1984. There were extension cords all down the hallway and there were people just hanging around in the lobby. I checked out as soon as I saw the room and went to a Hampton Inn almost 25 minutes away just to feel safe. I will admit, the gentleman at the front desk was nice and he even offered me an iron but there was NO way I was staying there. That hotel is in serious need of an upgrade!
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Jessica Elana,We appreciate your feedback and apologize for the experience you had. We take your comments seriously and will address them with the team for improvements. Thank you for recognizing our front desk staff's efforts. We strive to provide a safe and comfortable environment for all our guests, and we regret falling short of your expectations. We hope you give us another chance in the future.

4/10 Poor

Abdi

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Team Microtel on 21 Mar 2024
Hello Abdi, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.

6/10 Okay

Yasuhiro, Greenville

Stayed 1 night in Mar 2024
Response from Manager on 9 Apr 2024
Hello Yasuhiro, We appreciate you choosing to stay with us. Please feel free to reach out to us directly to share any feedback from your recent stay. We strive to improve our guests' experiences and would love to hear from you.

2/10 Terrible

Sharlene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wasn't clean! Dog poop laid outside my door until i asked the guy could he clean it up! No it wasn't my dog! NO FACE TOWELS I USED THE SAME ONE FOR 3 DAYS!!! THE BLANKETS HAD CIGARETTE BURNS TV REMOTE WOULDN'T WORK THE VOLUME!!! JUST WASN'T A VERY NICE STAY! THE ROOM DIDN EVEN FEEL CLEAN I LAID N ONE SPOT THE ENTIRE STAY. INTERNET PICTURES ARE MISLEADING!!! IM A LONG WAY FROM HOME CAN'T WAIT TO GET BACK HOME
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sharlene, We are truly sorry to hear about your experience, and we appreciate your feedback. We encourage guests to reach out during their stay with any concerns so we can address them promptly. We will ensure that your comments are shared with the relevant teams for further review. We hope your next travel experience exceeds your expectations.