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Reviews of Holiday Inn Express Richmond - Midtown, an IHG Hotel

3.5 out of 5
Holiday Inn Express Richmond - Midtown, an IHG Hotel
2000 Staples Mill Rd, Richmond, VA

Reviews

8.0

Very good

Rating 10 - Excellent. 459 out of 1011 reviews" "
Rating 8 - Good. 285 out of 1011 reviews" "
Rating 6 - Okay. 115 out of 1011 reviews" "
Rating 4 - Poor. 84 out of 1011 reviews" "
Rating 2 - Terrible. 68 out of 1011 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont love Holiday Inn because they have opposed political change for years that I care about, so i would have never chosen a Holiday Inn to stay at, but this was a very new building , the room was clean, and I was near the elevator, but it was quite anyway. This room was chosen for me. Im honest, so I am giving them a good review, but I will NEVER chose Holiday Inn because of their corporate political activism.
Stayed 1 night in May 2024

10/10 Excellent

Aquilino

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff made our overnight stay a whole lot nicer — professional, courteous, and friendly. They answered all our questions to our complete satisfaction.
Stayed 1 night in May 2024

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
this is a very good hotel it is very nice and clean the rooms where nicer and cleaner they the ones at Quality in North . The staff were nice and friendly unlike Quality in North . I would recommend this hotel.
Stayed 1 night in May 2024

6/10 Okay

Braxton

Travelled with family and small children
Liked: Amenities
Hard to figure out how to get to the front door from the street. The property was bigger than I expected. But our room had a constant dripping noise throughout the night. The coffee table was unbalanced it rocked whenever you laid something on it. But it was cool just a few tidbit things.
Stayed 1 night in May 2024

6/10 Okay

Md

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Connor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed. Great water pressure in shower
Stayed 2 nights in May 2024

10/10 Excellent

Winston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this property met my needs.
Stayed 1 night in May 2024

8/10 Good

greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

feras, mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and organize
Stayed 2 nights in May 2024

10/10 Excellent

Josue

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again in the area. Enjoyed the Dove products. Refill the lemonade and cookies when gone. Please remove the mandatory and unexpected $25 incidental charge.
Stayed 1 night in Apr 2024

4/10 Poor

Debora

Stayed 1 night in Apr 2024

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Chelsea

Business traveller
Liked: Cleanliness, staff & service, amenities
My room was great. Reception could use some sprucing. Dining area was great. Outdoors could use some safety protocol. I was almost hit by a car on the way out.
Stayed 1 night in Apr 2024

2/10 Terrible

Ramesh, Plainsboro

Stayed 2 nights in Apr 2024

10/10 Excellent

Amber

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness was exceptional! My only complaint was the doors separating joining rooms need to be thicker/more sound proof. But can’t pick your neighbors 😂. Hotel was overall excellent!
Stayed 2 nights in Apr 2024

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, property conditions & facilities
Everything was good. The only negative I have is that the parking lot at night is pitch black. No lights go on at night.
Stayed 4 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

8/10 Good

Maria

Stayed 1 night in Apr 2024

8/10 Good

Gianluca

Business traveller
Liked: Cleanliness, staff & service, amenities
Noisy
Stayed 1 night in Apr 2024

10/10 Excellent

Bridget, East Port

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stop headed from florida
Stayed 1 night in Apr 2024

8/10 Good

Alaine

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a musty smell and requested a change. Staff accommodated so no problem, however there was still a little musty.
Stayed 2 nights in Apr 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Clean. Modern.
Stayed 2 nights in Mar 2024

10/10 Excellent

KRISTINA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised how clean this hotel was. Location was great. It was close to a new shopping center and about 10 mins from the heart of Richmond. The bed was very comfortable and that they provide full size dove brand shampoo, conditioner, and lotion in their rooms ( major plus for me )
Stayed 1 night in Mar 2024

8/10 Good

Clive

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Andre, Livingston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent one night there. We didn't have any complaint. The room seemed clean. Bed was comfortable. Staff was helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a hotel near U of Richmond and this HI Express was close to the Antique mall and nice restaurants. Even though it room was next to the elevator we couldn't hear a thing. The beds were comfortable.
Stayed 1 night in Mar 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Angelo

Liked: Cleanliness
You can hear everyone I mean everyone in bathroom, bedroom , hallways of other guests while in room
Stayed 3 nights in Mar 2024

10/10 Excellent

Mesha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great stay overall.The rooms could use a little more attention to the cleanliness.
Stayed 1 night in Mar 2024

10/10 Excellent

Diana m

Stayed 1 night in Mar 2024

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We never received any cleaning service. Staff was friendly. Food/drink for breakfast does not have any allergy friendly options
Stayed 3 nights in Mar 2024

8/10 Good

Gail

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great breakfast!
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

Scotty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Michael was fantastic at check in let us check in early. Room was very nice and clean, shower got nice and hot, plenty of towels, bed was comfortable, breakfast was really nice with lots of options. Would definitely stay here again and recommend this property.
Stayed 1 night in Mar 2024

10/10 Excellent

susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very nice.
Stayed 1 night in Feb 2024

6/10 Okay

frank

Travelled with family
Noise from other guests (from different rooms, TV, shouting on phones) was a big problem for us on all but one night. Also, frequent smell of weed in this non - smoking facility.
Stayed 3 nights in Feb 2024

6/10 Okay

Abdel

Liked: Staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Audrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the lobby area and the fact that there were cool shops nearby you could walk to.
Stayed 2 nights in Feb 2024

4/10 Poor

Christa, Chesapeake

Stayed 1 night in Mar 2024

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities
Not much around
Stayed 1 night in Feb 2024

8/10 Good

Cutberto

Stayed 1 night in Feb 2024

10/10 Excellent

Jawaun

Stayed 1 night in Feb 2024

2/10 Terrible

Keshia

Liked: Staff & service
Disliked: Property conditions & facilities
The best part about this property was the gentleman at the front desk. Room was dirty and stuffy. People were standing around outside when I arrived and there were also people outside standing around and rowdy after 11pm. Someone in the parking approached me after 11pm asking for money. I did not feel comfortable at this location
Stayed 1 night in Feb 2024

6/10 Okay

Jessica

Business traveller
I could hear every little thing going on in the room next door
Stayed 2 nights in Feb 2024

6/10 Okay

Frederick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Review
Service overall was adequate but not great.
Stayed 1 night in Feb 2024

10/10 Excellent

Katie and Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Harrison

Stayed 1 night in Jan 2024

8/10 Good

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024