Room, 2 Queen Beds | In-room safe, desk, laptop workspace, blackout curtains
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Reviews of DoubleTree by Hilton Richmond Airport

4 out of 5
DoubleTree by Hilton Richmond Airport
445 International Center Dr, Sandston, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 292 out of 606 reviews" "
Rating 8 - Good. 191 out of 606 reviews" "
Rating 6 - Okay. 61 out of 606 reviews" "
Rating 4 - Poor. 31 out of 606 reviews" "
Rating 2 - Terrible. 31 out of 606 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Tami

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The lobby and the bar area were nice. Our room was clean and comfortable. It would be nice if the air conditioner didn’t sound like a truck running through the room. Also, I do love a makeup mirror in the bathroom but ours was broken. I would stay again as it was clean and the restaurant staff were great!
Stayed 2 nights in May 2024

10/10 Excellent

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, basic new hotel.
Stayed 2 nights in May 2024

8/10 Good

Daniel Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything thing was good and I would stay again
Stayed 2 nights in May 2024

10/10 Excellent

Patricia, Saint Petersburg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was sooooo friendly and accomodating. We will be staying there again on our next visit.
Stayed 3 nights in May 2024

6/10 Okay

Jay

Business traveller
Liked: Staff & service
Not Hilton standards
Stayed 2 nights in Apr 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with convenient parking
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Stayed 2 nights in Apr 2024

2/10 Terrible

Crystal

Stayed 1 night in Apr 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight of my visit was the delicious breakfast prepared by the chef and the amazing customer service from the food and beverage manager. Highly recommend!
Stayed 2 nights in Mar 2024

8/10 Good

Kim

Liked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Dinesh, saint laurent

Business traveller
Disliked: Staff & service
I was charged with parking even though on website it says parking includes, the front desk staff was not friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Grace

Liked: Staff & service, property conditions & facilities
Check in was excellent, room and bedding was clean but the shower 🚿 dirt and or mold all around the bottom.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jan 2024

6/10 Okay

Mary

Liked: Staff & service
Stayed 1 night in Dec 2023

4/10 Poor

Erica

Disliked: Staff & service, amenities, property conditions & facilities
With so many hotel options, I decided on this one because of previous stays in different cities AND their warm cookie at check in. This Richmond DoubleTree sucks. Now that I have a family and traveling with kids, my lil boy is past the play pen stage but sleeps in a crib at home. I decided to ask for a crib-I placed it in comments and called the next day. The front desk staff was adamant that since Covid there are none. I decided to call back for a manager, was sent to her voicemail and to this day I have not received a return call. Later that day I decided to wait for shift change to request one. Lo and behold, the staff member not only called the same manager I left a vmail for, he also called housekeeping and called back with good news- they’ll have one at check in. Well, husband went to check in while I settled the kids for Thanksgiving at grandma’s 10 mins away. He calls and says there’s no. Crib, front desk said there hasn’t been any since Covid and was curious who said they’ll be a crib. I gave the employees name and was told he doesn’t work there. Now I’m fuming and trying to keep my composure around in laws and my children. We have 2 kids with us and one King size bed-no bueno. He calls back 20 mins to say he was told to check the room for a crib. The crib was in the room. When we got there around 9pm, the bathroom smelled like rotten eggs and the base board was separated from the wall! AND no cookie at check in or check out the next day. Plus a closed kitchen!
Stayed 1 night in Nov 2023

2/10 Terrible

Yolanda

Travelled with partner
Disliked: Property conditions & facilities
I would like to hear from corporate. My room was very cold and even when setting the thermostat up to 85 the room did not get warm. The telephone did not have a dial tone so I had to use my cell to call the front desk. The TV remote would not allow you to adjust the volume, so the tv coujd not be watch with out being very loud.
Stayed 1 night in Nov 2023

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

2/10 Terrible

Maya

Hotel Oversold; charged but turned away!
We need a refund; we booked this on website, paid, and when we got to hotel they told us they were all booked and we had no room. . …. And I noticed we were charged twice!!! I had called and I was told that all parties (the hotel and Hotels.com)will see that we didn’t get checked in so we wouldn’t be charged… but not so! Still waiting for this to get resolved.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean, comfortable accommodations with a good on-site restaurant. Would recommend.
Stayed 1 night in Nov 2023

8/10 Good

Rossia, Lansing

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023

10/10 Excellent

Benny Jo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Misty, Richlands

Stayed 1 night in Aug 2023

10/10 Excellent

Maninder

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place withing reasonable price very close to all amenities.
Stayed 4 nights in Oct 2023

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
DoubleTree by Hilton never disappoints . Hotel was great and front desk staff were amazing!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Cathy

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Ro

Travelled with family
Liked: Amenities
The staff at this hotel are truly amazing. Just about every person we interacted with was very helpful - Front desk, breakfast staff, shuttle drivers etc. We needed assistance during our stay and they never failed to deliver.
Stayed 1 night in Oct 2023

2/10 Terrible

Lena

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Chiharu

Stayed 1 night in Aug 2023

10/10 Excellent

anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service at check in and very clean.
Stayed 1 night in Aug 2023

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better signage.
Stayed 1 night in Aug 2023

8/10 Good

Uzoamaka, Fresh Meadows

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

kim

Liked: Staff & service, property conditions & facilities
It was good
Stayed 1 night in Aug 2023

8/10 Good

Shantia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awersom
Stayed 2 nights in Aug 2023

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Is cleaning
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Double Tree is the place to Be...
Stayed 4 nights in Jul 2023

6/10 Okay

Joe

Liked: Cleanliness, property conditions & facilities, room comfort
Could not provide a receipt at checkout to verify that we were not charged for breakfast when we paid the " added breakfast" rate but had to still sign tickets each morning .
Stayed 2 nights in Jul 2023

10/10 Excellent

Cherquira

Stayed 1 night in Jul 2023

2/10 Terrible

Steve

Stayed 3 nights in Jul 2023

10/10 Excellent

lillian

Stayed 1 night in Jun 2023

10/10 Excellent

Thomas

Stayed 1 night in Jun 2023

10/10 Excellent

Zebedee G

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice.
Stayed 1 night in May 2023

10/10 Excellent

Claude

Stayed 1 night in May 2023

6/10 Okay

Robert

I chose this hotel because it was close to the airport and offered food and a bar nightly. I arrived to find that there was no food or bar on Sunday. Both my sink and tub dripped and the carpet was dirty.
Stayed 1 night in May 2023

10/10 Excellent

Neil

Stayed 1 night in May 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed by the overall cleanliness of my room, in particular the bathroom
Stayed 2 nights in May 2023

8/10 Good

Elizabeth

Stayed 1 night in May 2023

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and welcoming
Came into to town for our daughter’s All-State Choir concert. After having had a nightmare of experience at another hotel we ended up here. The experience was total different. The breakfast service was great. Ladies were so welcoming. It was clean and welcoming.
Stayed 2 nights in Apr 2023

8/10 Good

Trinica

Stayed 2 nights in Apr 2023

6/10 Okay

Cynthia

Business traveller, Travelled with group
The first room I was in had no thermostat or refrigerator and no hot water. I had to back up my stuff and move to a new room (I was staying a week). You would think with all the things that were wrong with this room they would've never booked it.
Stayed 1 night in Apr 2023